Business assurance presentation_july_2012
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Transcript of Business assurance presentation_july_2012
www.intertek.com1
Business Assurance
Valentino D’Sa
www.intertek.com2
Valued Quality. Delivered.
Who is Intertek?Intertek provides quality and safety services that not only help customers provide quality products and services but also adds value to their business.
We deliver these services through our global network and as a result have developed an unrivalled reputation for fast execution of work.
www.intertek.com3
Our Heritage
Caleb Brett founds a marine surveying business
1885
Thomas Edison establishes what is later renamed as the Electrical Testing Laboratories (ETL)
1896
Virginius Daniel Moody establishes Moody Engineering for construction and electrical engineering projects
1911
Intertek and Moody International join forces
2011
Intertek Today: Valued Quality. Delivered.
Today
www.intertek.com4
A Powerful Combination
With Intertek’s and Moody’s complementary geographic footprints, expanded professional portfolio of services, and global network of experienced and qualified personnel, our combined companies will be able to better support your needs locally and globally.
The world-class services provided by Intertek Moody are proven through experience and leadership as we continue to answer the needs of our customers and support them in the global marketplace.
www.intertek.com5
An Extensive Global Network
• FTSE 100 company in the Support Services sector
• Market capitalisation at £3.3 billion
• Revenue generation of over £1bn in 2010
100More than
countries
1,000More than
laboratoriesand offices
30,000people
www.intertek.com6
Global and Local
AMERICAS33% of Group revenue*
EAME29% of Group revenue*
ASIA 38% of Group revenue*
* 2010
www.intertek.com7
Our Industries
Our organisation
Consumer Goods
Commercial & Electrical
Commodities
Chemicals & Pharmaceuticals
Industry & Assurance
Industries we operate in
Aerospace & Automotive
Building Products
Chemical
Consumer Goods & Retailers
Electrical & Electronic
Energy
Food & Agriculture
Government & Institutions
IT & Telecom
Industrial
Medical & Pharmaceutical
Minerals
Petroleum
Toys, Games & Hardlines
Textile, Apparel & Footwear
What we do
Testing
Inspection
Certification
Auditing
Outsourcing
Advisory
Training
Quality Assurance
www.intertek.com8
By the Numbers…
3rd largest Testing, Inspection, and Certification company in the world
20years as an accredited management systems certification body
229industry sectors for which we hold accreditation
1,000+auditors in our global network
46,000+management systems certificates issued worldwide 7
123
456
www.intertek.com9
Your Goals
Why are we important to you?
Because we facilitate your success through…
PartnershipWe’re dedicated to supporting you at every stage of your program’s development
Reduced RiskWe help you to reduce and avoid operational or environmental risks involved with your activities
Added ValueWe give you more than a certificate – we give you the tools to improve your business
Focused ResourcesBy partnering with us, you free up valuable resources to allocate to your core competencies
www.intertek.com10
To be a leading premier global solution provider for all our customers’ auditing and management systems needs and to support their growth in the international marketplace, in support of Intertek’s Mission Statement.
Our Vision
Add ValueTo our customers’ products and processes, to support their global trade
Act With IntegrityWe act with integrity, honesty, and respect
InnovateWe deliver outstanding solutions to sharpen our customers’ competitive edge in the marketplace
www.intertek.com11
Your Partner Beyond Certification
SUPPORT SERVICES FOR EVERY STAGE
Education and Training, Performance Model, Account Management, Second-Party Audits
IMPROVE
Insightful audits help you find and implement best practices for continual improvement
Stage 3
CONFORM
Our expert auditors work with you to align the audit results with customer requirements and your business needs and objectives
Stage 2
BUILD
We partner with you to plan for certification, find management system gaps and their impact on your business
Stage 1
www.intertek.com12
Your Single Source for Auditing Solutions
Services by Requirement
ISO 9001 Certification
ISO 14001 Certification and Environmental Auditing
OHSAS 18001 Certification
Corporate Social Responsibility
Second-party/Supplier Auditing
Training
…and a variety of regional and national certifications
Services by Industry
Aerospace
Automotive
Cosmetics
Food Safety
Forestry
IT Service and Information Security
Medical
Packaging
…and any other industry
Beyond certification, we provide customized solutions to meet your needs
www.intertek.com13
Services by Requirement
www.intertek.com14
ISO 9001 Certification
Focus on your customers’ satisfaction.
Whether you are a small business or a global corporation, ISO 9001 certification sends a clear message: you always strive to consistently provide high-quality services and products.
By partnering with Intertek, you can leverage the knowledge and expertise of one of the most experienced certification bodies in the industry.
www.intertek.com15
Environmental Auditing Services
Environmental compliance is vital if your business is to be competitive today and remain so tomorrow.
Intertek's services will provide you with third-party verification of your organization's green initiatives and improvements:
• ISO 14001 certification
• QC 080000 certification
• Energy management systems auditing
• Sustainability report verification
• GHG validation and verification services
• Think Green Initiative
www.intertek.com16
OHSAS 18001 Certification
Identify and control health and safety risks with a management systems approach.
An occupational health and safety management system will integrate your OH&S program into your company’s existing management structure.
Intertek’s expertise will help you promote a culture of workplace safety. Our knowledge and experience with OH&S issues mean we can provide an efficient certification process from start to finish.
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Integrated Management Systems
Using a combined or integrated approach across multiple audit criteria will help you gain efficiencies that are not achieved by auditing individual management systems.
A combined audit or a fully integrated management system can bring many benefits to your organization, such as:
• Lower certification costs
• Fewer interruptions
• Reduced documentation
• Streamlined processes
• More consistent objectives
www.intertek.com18
Corporate Social Responsibility Solutions
Honor the ethical values and respect of your stakeholders, the community, and the environment.
Intertek offers a full suite of CSR solutions, empowering you to showcase your good practices while meeting customer, supplier, community, and investor requirements.
• SA 8000 certification
• ISO 26000 conformity services
• Import Safety Intelligence program
• Global Security Verification program
• Workplace conditions assessment
• Supplier qualification
www.intertek.com19
Process Performance Analysis
Results include:
•Process measurements and relationship to the Strategic Plan
•Assessment of both external and internal customer expectations
•Process Risk Analysis and its impact on the desired output
•PDCA cycle as it applies to the process
•SWOT analysis as a report out to the management team
ProcessCustomer Need Customer Need
Fulfilled
What things
(equipment etc.)
are needed to
complete the activities
Who performs the
activities and how
have their qualifications
been confirmed
What measures
are used to evaluate
the effectiveness and
efficiency of the process
What documentation
(procedures, WI’s records)
is needed to ensure activities
occur as planned
www.intertek.com20
Second-Party Auditing
Auditing your suppliers and plants against your own requirements will validate the strength of your supply chain.
By finding and correcting problems before they affect the customer or end user, the audit process helps you avoid the risk of product recall, service failure, or compliance issues.
Outsourcing your second-party auditing to Intertek will help keep your projects on schedule and under budget. You’ll significantly reduce the time and cost of each audit, while freeing up your personnel for other tasks.
www.intertek.com21
Training
Our expertise is your competitive advantage.
Our educational programs range from one-hour introductory webinars to five-day IRCA-registered courses.
Presented by practicing auditors, these programs are designed to keep you fully informed on the latest industry requirements and best practices.
www.intertek.com22
Services by Industry
www.intertek.com23
Aerospace
Compliance with QMS standards is a mandatory step that must be completed in order to be a qualified supplier.
Your QMS certification to AS9100, AS9003, AS9110, or AS9120 provides you with the credentials needed to pursue new business opportunities, both domestically and internationally.
As one of the top aerospace registrars in the world, Intertek has a unique combination of expertise and global reach that no one else can deliver.
www.intertek.com24
Automotive
ISO/TS 16949 certification will help you reduce the complexity of having separate programs for individual customers.
A certified QMS will help you improve products and processes, which can foster improved relationships with your customers and give your business a competitive advantage.
When you choose a leading registrar such as Intertek – one of the few to be contracted and approved by the IATF – you’ll gain the advantage of an efficient certification process performed by professionals with automotive industry experience.
www.intertek.com25
Cosmetics
New regulations require cosmetic products to be manufactured according to Good Manufacturing Practices (GMP).
One way to demonstrate compliance with GMP is to implement ISO 22716:2007. ISO 22716 introduces a management systems approach to documenting and regulating the production, control, storage, and shipment of cosmetic products.
With 30 years’ experience in the health and beauty industry, Intertek brings in-depth knowledge of the manufacturing processes and GMP codes to cosmetics manufacturers.
www.intertek.com26
Food Safety
Protect your brand with better supply chain management, from farm to fork.
Intertek’s full suite of auditing services will help you monitor and optimize your food safety programs throughout the supply chain:
• ISO 22000
• FSSC 22000
• British Retail Consortium (BRC)
• International Food Standard (IFS)
• GlobalGap
• Second-Party Programs
• and much more
www.intertek.com27
Forestry – Sustainable Management
Purchasers of wood and paper products increasingly prefer to select those that are sourced from sustainably managed forests.
However, only 8% of the world's forests are certified. That makes third-party certification of your sustainable forest management practices a true competitive advantage.
Intertek is an accredited certification body for the PEFC (Programme for the Endorsement of Forest Certification) schemes. We also offer FSC (Forest Stewardship Council) audits.
www.intertek.com28
IT Service and Information Security
Properly managed IT programs are a critical component of business success.
IT is an essential business resource which must have the right processes in place in order to be successful. A management systems approach will help make these processes easier to manage, measure, and improve.
Auditing and certification to ISO 20000 and ISO 27001 from Intertek will give you the tools to more efficiently manage your IT systems and networks, while minimizing security risks to the business.
www.intertek.com29
Medical
When speed to market is essential, we’ll help you get there faster.
Our global network of experts provides fast, customer-focused auditing services for many regulatory schemes, including:
• ISO 13485 / CMDCAS
• ISO 14971
• MDD – Notified Body technical file review
• FDA Accredited Persons (AP) inspection
• FDA 510(k) Review
• Japan’s Pharmaceutical Affairs Law (PAL)
• and much more
www.intertek.com30
Packaging
We help packaging converters meet the demands of food safety.
Auditing to PACsecure is a new solution for food packaging manufacturers to achieve HACCP compliance.
Intertek is approved by The Packaging Association (PAC) to provide third-party PACsecure audits. Our testing laboratories also provide a wide range of services for all types of packaging materials.
www.intertek.com31
Any Industry
A management system is a valuable business tool for ANY organization.
That’s why Intertek is qualified to provide management systems auditing and certification services in over 200 diverse industry sectors.
We've provided assurance to all kinds of organizations, including manufacturers, service providers, government agencies, and non-profits.
www.intertek.com32
The Extras that Add Value
Process performance analysisProvides added evidence of effectiveness
SWOT analysisHigh-level output for the management team
Online client accessFaster assessments and paperless reporting
Seminars and IRCA-registered trainingKeep you informed on the latest requirements
Carbon offsetting of audit activitiesHelps you meet your environmental targets
www.intertek.com33
SWOT Analysis
StrengthsBest practices
Benchmark data
WeaknessesPresent view
Correction
OpportunitiesFuture view
Prevention
ThreatsHigh risks
Non-conformance
www.intertek.com34
Intertek Carbon Offset Certificate
www.intertek.com35
Success Stories
The Challenge:
• Certification process must provide ROI
• Need value-added results for both Bombardier and their supply base
• Need to link audit results to the strategic plan
• Need for risk-based auditing
The Solution: A custom audit approach
• Designed a process-based model for Aerospace
• Incorporated the existing risk evaluation into the third-party audit
• Utilized SWOT analysis for the presentation summary
• Bombardier deployed the Intertek approach to their supply base
www.intertek.com36
Success Stories
The Challenge:
• Need a more uniform certification process for three major standards: ISO 9001, ISO 14001, and OHSAS 18001
• Need to continually ensure safe and environmentally sound operations across 40 production facilities worldwide
The Solution: A single auditing and certification provider, Intertek Moody
• Transfer of existing certifications
• Awareness and internal auditor training for ISO 14001 and OHSAS 18001
• Gap analyses for ISO 14001 and OHSAS 18001 where applicable
• Certification coordinated through Norway, but carried out by local offices regionally placed to suit each Jotun location
www.intertek.com37
Success Stories
The Challenge:
• Certification to be conducted for many sites in a short timeframe
• Need to integrate international standards with Nestlé-specific requirements
• Need a partner with a global reach and wide certification scope
• Food safety management is a priority
The Solution: A specialized program to help Nestlé meet their ambitious goals
• Dedicated project organization
• Resource development plan
• Quarterly reporting
• Value-added analysis
• Training program
• Quarterly meetings to analyze progress
www.intertek.com38
Success Stories
The Challenge:
• Improve quality of service, maintaining the trust of the Malaysian public
• Ensure competency and skills of police officers are up-to-date
• Effectively manage infrastructure upgrades and expansion
Royal Malaysian Police
The Solution: Intertek Moody selected as preferred registrar for ISO 9001
• RMP implemented a QMS for their police training colleges and academies
• Intertek Moody provides an independent assessment of the progress and measurements put in place over each audit cycle
• Demonstrates a top-down commitment to being a “world-class” police force
www.intertek.com39
Testimonials
“Nestlé has been very pleased with the performance we receive from Intertek, both at the local level and in terms of global account management. Additionally, Intertek’s flexibility and openness to new and different approaches helps to add value through the audit process.”
“Intertek's methodology has been always to improve the systems. As they always say in every opening meeting: 'An audit is not a fault-finding activity; it is an activity to find areas of improvement for a healthy business.‘”
“Intertek is a major player, which we think is good for continuity. A small organization might have the expertise, but may not be available tomorrow.”
Dealer’s Association of Sweden
“Our employees were made to feel comfortable and valued during the audit by Intertek. We feel that they are truly WORLD CLASS AUDITORS.”
www.intertek.com40
Many Benefits, One Source
• Customized auditing solutions to help you meet customer and business objectives
• Global coverage paired with local knowledge
• Access to an expanded network of experts and cutting-edge technology
• Single source for a broad portfolio of services
• Over 125 years of worldwide experience
• Consistent service excellence
• Integrity and professionalism
www.intertek.com41
Valued Quality. Delivered.