Muzfar Basheer PV

E-business (electronic business) is the conducting of business on the Internet, not only buying and selling but also servicing customers and collaborating with business partners.

E-business types:

CONSUMERS

C2C

BUSINESS

B2B

ADMINISTRATION

B2C

E-business category

[ E-banks

[ E-trade

[ E-consulting

[ E-engineer

[ E-learning

[ E-mail

[ E-marketing

[ E-transactions

An example for e-bank

An example for e-trade

An example for e-consulting

An example for e-engineering

An example for e-learning

An example for e-marketing

Business Uses of the

Internet

Gather

Information

Collaborate with

Others

Cross-Functional

Applications

Vendor Support &

Communications

Marketing, Sales

& Customer Service

Research

Competitors

Publish

Information

Sell Products or

Services

Communicate

Internally

Purchase Products

or Services

Customer

Support & Service

ERP (enterprise resource planning)

GENERAL LEDGER REPORTING

PROJECT COSTING

ANNUAL REPORTS

BUDGETING

Barcode Readers

Hand Held Terminals (HHT)

Computerized Records

Online Booking

Public Access Information Kiosks

Special purpose Information kiosks

EMPLOYEE SAVINGS PLANS

BENEFITS ENROLLMENT

ON-LINE TRAINING

JOB POSTING

QUALITY MEASUREMENTS

MAINTENANCE SCHEDULES

DESIGN SPECIFICATIONS

MACHINE OUTPUT

ORDER TRACKING

COMPETITOR ANALYSIS

PRICE UPDATES

PROMOTIONAL CAMPAIGNS

SALES PRESENTATIONS

SALES CONTRACTS

‘All electronically mediated information

exchanges between an organization and its

external stakeholders’

Examples:

Buying books online (transactional)

Selecting a car online (informational)

Interacting with brand online (relationship building

/ experiential, e.g. www.tango.com)

Asking a customer service query, e.g.

www.easyJet.com

Can my business benefit from e-commerce?

[ Reduce administrative and operating costs

[ Reduce inventory costs

[ Reduce the cost of procurement

[ Improve customer service and satisfaction

[ Streamline procurement procedures

[Increase communication efficiency and interaction with

employees, vendors, customers and strategic partners

[ Increase revenues and profit margins

A management information system (MIS)is the

study of people, technology, organizations and the

relationships among them. MIS professionals help

firms realize maximum benefit from investment in

personnel, equipment, and business processes.

A Decision Support System (DSS) is a computer-

based information system that supports business or

organizational decision-making activities. DSSs serve the

management, operations, and planning levels of an organization

(usually mid and higher management) and help to make decisions,

which may be rapidly changing and not easily specified in advance

(Unstructured and Semi-Structured decision problems). Decision

support systems can be either fully computerized, human or a

combination of both.

Andy Grove, Chairman of Intel

Andy Grove, Chairman of Intel, one of the early adopters of e-commerce, has made a meteorological analogy with the Internet. He says:

Is the Internet a typhoon force, a ten times force,

or is it a bit of wind? Or is it a force that

fundamentally alters our business? (Grove, 1996)

35% Cost Savings

32%Customer

Service

18% RevenueGeneration

13%Marketing

2%Other

Lower Costs Global Access

Improved

Service

Empowers

Business

Proactive Service Priority

Responsiveness