Bunny Rabbit (Escape When You Have The

8/13/2019 Bunny Rabbit (Escape When You Have The

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Constructive orDestructive

Conflict: Lessons to BeLearned


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1. Which was easier to discuss and why?

2. What surprises did you find when the entire group repor

3. How do you think most people at work feel about conflic

4. What are the lessons you learned from this activity?


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It is important to see conflict as contributing to persona

Evaluating both destructive and constructive conflict can lerecognize the advantages of a win-win solution. It is significwin-win solution diminishes the destructive impact of cooffers a positive force for the organization as well as for the in


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Conflict is destructive when:

one person has to give in toomuch (win-lose)

the dispute hurts a relationship

there is no agreement reached

there are uncontrolledemotions, anger, and raisedvoices

the conflict prevents or stopspeople from working

Conflict is constructive whe

leads to resolut ion

bui lds a strong relat iw i th imp rovedcommunica t ion

opens people up to n leads to a win-win re

develops common go

clar i f ies a problem s iand leads to posit ive


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Ind iv idual Con f l ic t StyleA Zoolog ical App roach


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To help part icipants recognize that there are dis t inct

d i f ferences in conf l ic t resolut ion sty les, and that bei

f lexib le and respect ing others m ight help in resolv ingconf l ic t .


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Bunny Rabb i t (escape when you

the chance)


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Pit Bul l (w inning is the only th ing


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Worker Bee (act fo r the good of th

group)


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Red Flags


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Discuss the impact of language on conf l ic t . Ask quesuch as:

Have you been in a con f l ic t where wo rds o r phrasethe f i rst group were used? How did you feel? What

did this h ave on the resolut ion o f the conf l ic t?

What happens w hen you h ear wo rds and phrases lthose in the second grou p?

Which of the two assignments was easier?


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Self Management

Planning, Organizing, Staffing, Directing and Controlling


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Self-Discipline Defined

Self-discipline is the abilityto consciouslytake controf your personal choices, decisions, actions, andbehavior

Abilityis important because it conveys the message thaself-discipline can be learned and then developed throug

consistent practice Consciousis important because it conveys the message

that self-discipline is a choice, rather than something onejust has or doesnt have


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Develop SelfDiscipline

Formulate a mission statement

Develop role models

Develop goals for each task

Develop action plans to achieve goals


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Self-EsteemExperience of feeling competent to cope with the

basic challenges in life and of being worthy of

happiness

Positive overall evaluation of oneself

Self-concept refers to what we think about ourse


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Sources of Self-confidenceSelf-efficacy is confidence in ability to carry out

specific task in contrast to generalized self-confide

Tend to have good job performance

Set relatively high goals

Engagement & Self-


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Engagement & Self-Motivation

Engaged in work

Committed to job and companyAware of opportunities and advantages the comp

makes available to them


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SelfMotivation Techniques Set goals for yourself

Find intrinsically motivating work

Get feedback on your performance

Apply behavior modification to yourself

Behavior modification: system of motivation thatemphasizes rewarding people for doing the right th

and punishing them for doing the wrong things


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Emotional Intelligence Person effectively makes use of his or her emotio

Enables person to accurately Perceive own and othersemotions

Understand the signals that emotions send aboutrelationships

Manage own and othersemotions


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Emotional Intelligence Ability to accurately perceive your own and other

emotions

Sizing up people

Pleasing others

Influencing others


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Emotional IntelligenceKey Components

Self-awareness

Ability to understand own moods, emotions, and needs as wtheir impact on others

Using intuition to make decisions you can live with happily


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Emotional Intelligence Key Components

Self Management

Ability to control ones emotions and act with honesty and iin a consistent and acceptable manner

Effective workers do not let occasional bad moods ruin their


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Social Awareness

Having empathy for others and having intuition about workproblems

Ability to interpret nonverbal communication


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Relationship Management

Interpersonal skills to communicate clearly and convincingly,conflicts, and build strong personal bonds

Spread enthusiasm and solve disagreements, often with kindand humor

Able to deal with difficult arena of feelings


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AttitudesImportance of Positive Attitudes

Enhance our experience of enjoyment of work, as wellove and play

Assumption that employees in a positive mood are typically

More creative

Better motivated to perform well

More helpful toward coworkers


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Why Self-Awareness?

You cannot manage others well

unless you can manage yourself.


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Creating the Brand

Called You


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What is Self-Monitoring?

Self-monitoring refers to a persons

willingness and ability to be attentive tosocial and interpersonal situational cues

and adapt behavior in response.

Snyder and Gangestad


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Perhaps its better to view authenticity as a work-in-progress rather than a

static end-state. Viewing authenticity as a work in progress assumes that

we are always learning about ourselves, the world around us, and what

others need from us. It assumes that responding ethically and effectively to

others and our environments challenges us to be thoughtful about when to

fully express ourselves and when to hold back and consider others feelings

and needs, when to stick to our position and when to find common ground,

when to hold onto parts of ourselves that are precious and when to let go of

parts of ourselves so that we can grow.

Authenticity

Five Areas of


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Five Areas ofSelf Awareness


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Preferred Hand Non-Preferred Hand


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Activity Write your name with

your preferred hand

_________________

How did that feel?

Write your name withyour nonpreferred han

________________

How did that feel?

Trying to learn to use new styles will feel like trying to write with your

non-preferred hand. You will need to over-learn new behaviors in

order to feel comfortable using them


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QUESTIONSTHANK YOU

Bunny Rabbit (Escape When You Have The

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