Building the Digital Business: The 2016 CIO Agenda
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Transcript of Building the Digital Business: The 2016 CIO Agenda
This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other intended recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
Building the Digital Platform:The 2016 CIO Agenda
Donna Scott
2 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
Now In 2 years In 5 years
42%
60%
77%
CIO survey (n = 344)
Now In 2 years In 5 years
16%
25%
37%
22%
31%
41%
CIO survey (n = 609) CEO survey (n = 400)
Digitalization Is Intensifying; Stakes Are Rising
Private Sector Public SectorWhat % of your revenue is digital? What % of your processes is digital?
3 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
Digitalization Is Still Quite Operational — The Potential Is Much Greater941 CIO respondents selecting the top three digital impacts on their business, in order
More Revenue From Better Operations
More Business Through Digital Channels
Tighter Partnerships
Creating New Markets
Engaging and Empowering Employees
Changing the Basis of Competition
Cost Reduction
Expanding to New Geographies
Crossing Industry Boundaries
Series1
2%3%
6%6%7%10%10%
21%34%
Number One
Series1
9%11%
39%20%
40%26%
37%48%
66%In Top Three
4 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
The World Is Moving Toward Platforms
Business as a Platform
Moments
IT
Enterprise
Ecosystem
Products
Services
Markets
Assets
Business as a System
Products and Services
Functions
5 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
Platforms Are Powerful
Multidisciplinary by Design
Dynamically Connected and Reconfigurable
Semiporous Boundaries
Continually Sensing, Learning and Reconfiguring
IT
Enterprise
Ecosystem
PLATFORM ECONOMICSNETWORK EFFECTS
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Market Leaders Exploit the Economics of Connections
The economics of connections describes the creation of value throughincreased density of interactions between business, people and things.
GIVE — share data, patents, algorithms
to amplify their usage
TAKE — utilize all the other data and resources in the digital world
MULTIPLY — encourage peer to peer
connections across the digital mesh to accelerate and amplify the scale
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Digital Visionaries Are Building Platforms Throughout Their Businesses
Focus Areas of This
Presentation
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Create a Bimodal Delivery Platform
Exploit and
Explore
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Simply put, bimodal recognizes that there are areas of the enterprise that have more certainty, objectives are clear, cause and effect is understood, we can predict and plan — Mode 1.
In other areas, requirements are unclear and changing, the relationship between action and outcome is uncertain, and things are less well-understood at the start — Mode 2.
Bimodal Helps Deal With Uncertainty in a Complex, Digital Business World
Predictable Work
Exploratory Work
10 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
Engage Bimodal Partners to Drive Digital Performance
Blue bars show average answer to: "How effective is your business at factoring digital considerations into strategy and planning?" (1 = very ineffective; 7 = very effective), isolated based on answers to bimodal discipline questions. Orange bars indicate position with respect to bimodal adoption.
ITEnterprise
Ecosystem
Enterprise
Ecosystem
Enterprise
Ecosystem
Ecosystem
11 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
Shared Goals, Shared Values, Coherent Metrics, Collaborative Culture
StrategyONE
ONE Organization
ONE Team
Two Modes"We are not splitting into two, but we are building a new capacity beside the old one. An API platform design is the glue
that keeps the teams working in harmony."
– Kenneth Verlage, CIO, PostNord
Source: "Building the Digital Platform: The 2016 CIO Agenda" (G00292133)
12 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
Digital Visionaries Are Building Flexible and On Demand Infrastructure Platforms
Agile Infrastructure
Required
IT Must Renovate the
Core
HOW do I transform the Infrastructure platform?
13 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
The Technology Opportunity: Monetize Big Data, Underpinned by the Cloud
%# # Priority 2016 2015 20141 BI/Analytics 39% 41% 50%
2 Infrastructure and Data Center 27% 31% 37%
3 Cloud 25% 27% 32%
4 ERP 21% 26% 34%
5 Digitalization/Digital Marketing 21% 17% 11%
6 Mobile 20% 24% 36%
7 Security 15% 13% 11%
8 Networking, Voice and Data Communications 10% 12% 12%
9 Legacy Modernization 10% 7% 7%
10 Industry-Specific Applications 9% 9% 10%
11 CRM 9% 11% 8%Note: Percentages represent the proportion of CIOs citing each priority as one of their top three areas of new IT spending.
14 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
Cloud Computing Should be Used for All Application Services Requiring Speed or Frequent Updates
Systems ofInnovation
Systems of Differentiation
Systems of Record
-
+
Governance
+
-
Cha
nge
Mode 1Required Reliability
(ITIL, CMMI, COBIT)But over time will
also increasingly use Agile, DevOps,
Automation, Reusable
Mode 2Accept
Uncertainty(Agile, DevOps,
Automation,Reusable)
Systems of Innovation and Differentiation are typically cloud native, use continuous integration/delivery and are born in the cloud.
Systems of Record are typically mission critical and transactional and many will be redesigned over time for cloud.
15 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
OpenStack at the Core of your Digital Business Infrastructure Platform
eCommerce Payments
Digital Marketing
Film Production
SaaS Internet TV
Connected Cars
Scientific Research
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Think Differently — Create a portfolio of algorithms, data and patents that could be exposed to outside consumers as new sources of value, including people, business and things. Exploit the economics of connections.
Innovate — Infuse new culture and process into the organization to drive innovation. Invest in bimodal delivery platform. Connect across delivery modes for speed and scale.
Modernize — To capitalize on the economics of connections you must renovate your core IT infrastructure platform. Add IoT and ecosystems to the core infrastructure platform.
Recommendations: Architecting Digital Business
17 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
Recommended Gartner Research Building the Digital Platform: The 2016 CIO Agenda
Dave Aron, Graham P. Waller and Lee Weldon (G00292133) Hit the Bimodal IT Highway Now — Considerations for Structuring and Staffing
Diane Berry, Lily Mok and Mark Coleman (G00276019) Digital Business Give Rise to the New Economics of Connections
Betsy Burton, Don Scheibenreif, Hank Barnes, Michael Smith and others (G00292457) Architect Your Business to Sense, Respond and Create Business Moments
Betsy Burton (G00269234) Support
Digital Business and the Nexus of Forces With Application Architecture InnovationsAnne Thomas (G00266394)
What CIOs Need to Know and Do to Exploit Cloud ComputingDonna Scott (G00310075)
For more information, stop by Gartner Research Zone.