Building & Maintaining

a TEAM

 Presented By

 Dennis I. Blender, Ph.D.

Blender Consulting Group

 

 

Team Building

DefinitionA team is an energetic group of people, committed to achieving a common objective, who work well together, enjoy doing so, and produce high quality results.

Team building is a process designed to create a work climate where members can achieve work satisfaction by directing their energy, creativity and imagination toward improving their work and work environment.

Teamwork is characterized by the team’s willingness to examine it’s process so as to continuously improve itself as a team and as individuals.

Benefits – Increased productivity, efficiency– Increased trust, respect– Better serve “customers” – internal and external– Greater stability, security– Achievement of business objectives and personal

goals– Willingness to take risks, try new things– Greater comfort level– Clarification of goals, roles, procedures,

relationships– Create collaboration and reduce competition– Better able to handle change

Stages of Team Development

Stage 1 – Testing– Team begins to form; people try to define their role– Perceptions are fine-tuned to subtle, nonverbal

messages– Conventional means of getting involved, interacting– Gradual development of personal exchanges,

contact– Question to be answered –

• How do I fit into this team?• Do I want to be on this “bus”?

Stage 2 – Infighting– Sorting out of personal relationships– Alliances are formed– Leader is watched and evaluated by members– Questions to be answered –

• Who controls the team?• How is control exercised?• What happens to “delinquents”?• Who stays on the “bus”? Who gets off the

“bus”?

Stage 3 – Getting Organized– People want to work together – commitment to the

common goal– Each member recognizes mutual support and

interest– Listening and respect increases– Problems are handled creatively, flexibly,

constructively– Questions to be answered –

• How do we get the work done and get better?• Where do we sit on the “bus”?

Stage 4 – Mature Closeness– Members develop rapport and closeness– Members extend themselves for their

colleagues– Informality becomes the norm– Individual roles, contributions are recognized,

secured– Observers are aware of the team’s closeness– Questions to be answered –

• How do we stay together?• Where do we go from here?• Where else can the “bus” go?

Effective Team Characteristics

Clear &Elevated

Goal

CollaborativeClimate

CompetentTeam

Members

ExternalSupport &

Recognition

Results -Driven

Structure

PrincipledLeadership

Standards Of

Excellence

UnifiedCommitment

TeamExcellence

Blender Consulting Group

Effective Team Characteristics

Clear & Elevated Goal– Goal to be achieved or purpose to be served– Worthwhile and challenging objective– Clear consequences connected with

achievement– Compelling enough to create a team identity

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Results-Driven Structure– A team design determined by results to be

achieved– Clear lines of authority and accountability– Methods for monitoring individual performance

and providing feedback– Decision-making process encourages fact-based

judgments– Communication system:

• Information is easily accessible• Credible sources of information• Informal opportunities to raise issues• Methods for documenting issues and

decisions Blender Consulting Group

Continued…….

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Competent Team Members

–Possess essential skills and abilities to accomplish objectives

–Individuals demonstrate strong desire to contribute

–Members are confident in the abilities of each other

–Individuals capable of collaborating effectively with each other

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Effective Team Characteristics

Unified Commitment– Achieving the team goal is a higher priority than any

individual objective– Personal success is achieved through team success– Willingness to devote whatever effort is necessary________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Collaborative Climate– Members trust each other to share information,

perceptions and feedback– Members compensate for each others’ shortcomings– Members trust each other to act competently and

responsibly– The team embraces a common set of guiding values________________________________________________________________________________________________________________________________________________________________________________________

Blender Consulting Group

Effective Team Characteristics

Standards of Excellence– High standards established– Members require each other to perform

according to the standards– The team exerts pressure on members to

improve performance____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

External Support and Recognition– Availability of necessary resources– Support from critical constituencies– Sufficient recognition for accomplishments– Reward and recognition system

• Clearly defined• Viewed as appropriate• Tied to individual performance• Tied to team performance

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Continued……

Principled Leadership

–Provides the necessary autonomy to achieve results

–Willing to confront inadequate performance

–Presents challenging opportunities which stretch individual abilities

–Recognizes and rewards superior performance

–Open to new ideas and information

–Influential with outside constituents

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