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Building, Leading & Sustaining a High Performance Team - NASSCOM EMERGEOUT 2008
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Transcript of Building, Leading & Sustaining a High Performance Team - NASSCOM EMERGEOUT 2008
©2008 Symphony Service, Corp. All Rights Reserved. Symphony Services is a registered trademark of Symphony Service Corp. All other trademarks and service marks used herein are the property of Symphony Service Corp. or their respective owners and may not be used without written permission.
High Impact Global Product Engineering SolutionsHigh Impact Global Product Engineering Solutions
www.symphonysv.com
29/09/2008
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Mali [email protected] [email protected]
Building, Leading & Sustaining a High Performance Team
NASSCOM EMERGEOUT Conclave - 2008
www.symphonysv.com
• Emerging Companies• Fleas & Elephants
• Be sure about the Choices
• Building, leading & sustaining E Cos• Leader Characteristics
• Building a Team
• Engagement & Retention
• Good News!
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What is up?What is up?
©2008 Symphony Services Corp. All Rights Reserved . Proprietary and Confidential www.symphonysv.com
Your Attention please!Your Attention please!
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©2008 Symphony Services Corp. All Rights Reserved . Proprietary and Confidential www.symphonysv.com
Emerging Co: You Know When You Work for One!Emerging Co: You Know When You Work for One!
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©2008 Symphony Services Corp. All Rights Reserved . Proprietary and Confidential www.symphonysv.com
Characteristics of Fleas (& not Elephants)*Characteristics of Fleas (& not Elephants)*
• Idea & Passion driven
• “Chaordic” in nature (thanks Dee Hock!)
• Filled with like-minded enthusiasts, but diverse talents
• Communication based on Trust & Empathy
• Management theories: homemade, personal & experience
• Cash flow & Hiring were kept a close eye on
• Encouraged Experiment & Initiative
• Shared Voyage of Discovery
*Source: The Elephant & The Flea by Charles Handy (2002)
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©2008 Symphony Services Corp. All Rights Reserved . Proprietary and Confidential www.symphonysv.com
Be Clear about the Choices!Be Clear about the Choices!
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Source: 360* The Ashridge Journal – Spring 2007
©2008 Symphony Services Corp. All Rights Reserved . Proprietary and Confidential www.symphonysv.com
Task of LeadershipTask of Leadership
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Strategy
Engagement
Execution
Resources
Valu e
©2008 Symphony Services Corp. All Rights Reserved . Proprietary and Confidential www.symphonysv.com
Leadership Characteristics to look forLeadership Characteristics to look for
• Blend of “Functionality & Vitality” (Make Your Company a Talent Factory – HBR, June 2007)
• Techno managerial
• Share a vision & demonstrate abilities to build organizational capabilities• Accountablity & Execution
• Collaboration
• Shared mindset
• Learning
• Good understanding of group Formation & Development
• Nurturant Task Orientation (JBP Sinha, 1980)
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©2008 Symphony Services Corp. All Rights Reserved . Proprietary and Confidential www.symphonysv.com
Building the Team is like Bridging the DreamBuilding the Team is like Bridging the Dream
• Get the leadership team right, right upfront!
• Hire for Cause: “Hearti”culate the Vision
• Players for the positions is key
• Passion & Purpose before Pay & Perquisites
• Employer Brand = Leaders’ Brand
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©2008 Symphony Services Corp. All Rights Reserved . Proprietary and Confidential www.symphonysv.com
Employee Engagement : Reality Check!Employee Engagement : Reality Check!
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©2008 Symphony Services Corp. All Rights Reserved . Proprietary and Confidential www.symphonysv.com
Engagement ConumdrumEngagement Conumdrum
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• Models & Frameworks: Consultants are deeply engaged!
• Best Practices !!??!! Nimbu Paani & Butter milk Dating allowance & Wedding bureaus Paternity leave Chief Fun Officer
• Should we hire Chief Dermatologist?
• Dream Company :Yes; Retention : ????
©2008 Symphony Services Corp. All Rights Reserved . Proprietary and Confidential www.symphonysv.com
Retaining TalentRetaining Talent
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• Distributed Leadership
• Linkage to the Superordinate goal
• Quality of Experience
• Boutique approach to Total Rewards
• Career Path: Ladders or Lattices?
©2008 Symphony Services Corp. All Rights Reserved . Proprietary and Confidential www.symphonysv.com
Career Focus as a Retention toolCareer Focus as a Retention tool
• Development Path
• Development Focus
• Support
• Influence on Career
• Connected Conversations
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©2008 Symphony Services Corp. All Rights Reserved . Proprietary and Confidential www.symphonysv.com
In the Final Analysis….In the Final Analysis….
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“ If you don’t take care of your people, someone else will ! ”
“What matters to people is feeling that they have an impact,
can use their talents and skills effectively, and have the support
and attention of management”
Donald Lowman, Managing Director, Towers Perrin (Leaders’ Magazine, Inc)
2475 Hanover,St. Palo Alto, CA 94304 Phone: 650.935.9500Fax: [email protected]
www.symphonysv.com
Thank you for your time
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Presented by:
C. MahalingamEVP & Chief People OfficerSymphony Services Corporation
Good luck & Thank You!