Building HR Analytics Skills -...
Transcript of Building HR Analytics Skills -...
Building HR Analytics Skills:
Karen O’Leonard
Turning Dataphobes into Dataphiles
Akil Walton
April 28, 2015
VP, Analytics & BenchmarkingBersin by Deloitte Deloitte Consulting LLP
VP, Talent Management & Organizational Effectiveness
Aleris International
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Reinventing HRAn extreme makeover
Analytics capabilities are a key part of the new skill set
Only 11% have strong programs to develop HR professionals internally
see an urgent need to reskill the HR function
39%
Source: Global Human Capital Trends, Deloitte, 2015
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Lack of HR Analytics SkillsOnly 5% of organizations say their HRBPs have strong analytics skills
Source: Bersin by Deloitte Poll, 2015
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Developing Analytics SkillsPolling results
Source: Polling results from IMPACT session
?% said you offer in-house programs to enhance HR analytics skills
?% of your HRBPs completed a development program in the last 12 months to improve their analytics skills
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Analytics capabilities required of HRBPs
How to develop these skills
Wrap-up
Q&A
Topics for Today’s Discussion
?
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Analytics Skills Required of HR Business Partners
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Analytics Capabilities Needed by HRBPs
Business acumen and problem-solving
Basic data skills Collaboration
StorytellingPlanning and
execution
A
B
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Analytics Capabilities Needed by HRBPs
Business acumen and problem-solving
Business acumen and problem-solving Basic data skills Collaboration Story-telling Planning and execution
• Initiates analytics projects
• Uses data to generate insights and solutions
• Incorporates acceptable risk options & disruptions
• Understands business and talent issues
• Asks the right questions
• Formulates hypotheses
• Maintains an open mind
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Basic data skills
Business acumen and problem-solving Basic data skills Collaboration Story-telling Planning and execution
Analytics Capabilities Needed by HRBPs
• Knows what data exists and how to get it
• Proficient with Excel and internal tools
• Uses basic statistics
• Uses secondary research and benchmarks
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10%15%
0%
5%
10%
15%
20%
25%
30%
35%
40%
Group A Group B
Group B’s turnover is 5% higher than A’s. Employee satisfaction dropped in 2015.
Common Mistakes with Data
43% 41%
0%
10%
20%
30%
40%
50%
60%
2014 2015Sample sizes: n=150 for 2014, n=130 for 2015
Business acumen and problem-solving Basic data skills Collaboration Story-telling Planning and execution
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Collaboration
Business acumen and problem-solving Basic data skills Collaboration Story-telling Planning and execution
Analytics Capabilities Needed by HRBPs
• Communicates needs clearly to analytics team
• Works with talent functions
• Works with finance, ops, business leaders, and other constituents
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Storytelling
Analytics Capabilities Needed by HRBPs
Business acumen and problem-solving Basic data skills Collaboration Story-telling Planning and execution
• Distills complex information into key insights and recommendations
• Uses appropriate graphics and data visualizations
• Communicates a compelling and credible story
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Analytics Capabilities Needed by HRBPs
Planning and execution
A
B
Business acumen and problem-solving Basic data skills Collaboration Story-telling Planning and execution
• Aligns stakeholders with action plan
• Establishes follow up processes
• Measures results and recommends improvements
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How to Develop these Skills
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Source: Bersin by Deloitte, The Learning Architecture: Defining Development and Enabling Continuous Learning, 2014
Education and training Exposure to peopleand networks
Experiences on-the-job(and outside of work)
Environmental supportand resources
Continuous Learning Model
Degree programsCoaching
Discussion boards
Expertise directories
CommunitiesWorkshops
Lunch & Learns
MOOCs
CertificationsCourses
Conferences
Newsletters
Knowledge databasesSupport tools
ProjectsShadowing
Action learning
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Cross-PollinationSeed HR team with analytics champions
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Cross-PollinationSeed HR team with analytics champions
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Cross-PollinationSeed HR team with analytics champions
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Cross-PollinationSeed HR team with analytics champions
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5 years’ HR or Finance
experience
3 years of analytical
experience
Communication & Presentation
Degree in HR, Finance, or Business
Project ManagementCollaboration
Align with strategic goals
Technical PC skills
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Case in Point: Aleris
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Wrap-Up
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Filling the Skills Gaps
Profile employee skills
Look for data-lovers and cross-pollinate
Create development initiatives
Hire for analytics skills
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OrganizationalPerformance
AnalyticsEmpowerment
Culture with Bold HR Leadership
Belief inValue-Added HR
Alignment & Resilience
Responsiveness & Coordination
BusinessLeadership
ManagerPeople Skills
HRPerformance
Busi
ness
-Em
bedd
edD
esig
n &
Del
iver
y
HR
Spe
cial
ist
Expe
rtise
Use
of E
xter
nal
Inte
llige
nce
Analytics is the foundation
of High-Impact HR
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QuestionsKaren O’LeonardVP Analytics & Benchmarking ResearchBersin by DeloitteDeloitte Consulting [email protected]
KarenOLeonard
Akil WaltonVP Talent Management & Organizational
EffectivenessAleris [email protected]
This publication contains general information only and Deloitte is not, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or other professional advice or services. This publication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a qualified professional advisor.
Deloitte shall not be responsible for any loss sustained by any person who relies on this publication.
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