Building Enterprise Customer Portals With Liferay

Rivet Logic Corporation114100 Isaac Newton Square N.Suite 210Reston, VA 20191Ph: 703.955.3480 Fax: 703.234.7711 ARTISANS OF OPEN SOURCE

Building Enterprise Customer Portals with

LiferayJuly 24th, 2012

Presented ByAlaaeldin El-Nattar, Vice President

Rivet Logic Corporation

Copyright © 2012. Rivet Logic Corporation. All rights reserved. ARTISANS OF OPEN SOURCE

Rivet Logic Overview

• Award-winning professional services focused on enabling:

• Collaboration and Community Platforms

• Enterprise Content Management

• Web Content Management and Portals

• Using Leading Open Source Software

• Company Facts

• Headquartered in Reston, VA

• Regional Offices in Boston, New York City, Los Angeles

• Near-shore Development Center in Costa Rica

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Rivet Logic and Liferay

• Platinum Level Partner

• Certified Services Partner since 2006

• Certified Training Partner

• Active Community Contributor

• 30+ Liferay projects

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LIFERAY USE CASES

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Liferay Use Cases

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• Great fit for

• Intranets

• Extranets

• Internal Collaboration Sites

• Social Community Sites

• Consumer facing Websites

• Customer and Self-Service Portals


Liferay Use Cases

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• Great fit for

• Intranets

• Extranets

• Internal Collaboration Sites

• Social Community Sites

• Consumer facing Websites

• Customer and Self-Service Portals


Liferay as a Customer Portal

• One of the best fits for Liferay

• Site based architecture is ideal

• OOTB Handles:

• Membership

• Permissions

• Personal pages

• Social collaboration and networking

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Sensus8

Examples


Air Liquide9

Examples


Telx10

Examples


CHALLENGES&

sOLUTIONS

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Challenge - Information Architecture

• Information Architecture determines portal success

• What information is important?

• Must obtain customer feedback during design phase

• What maps to a Site?

• What maps to an Organization?

• Role matrix

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Solution - Information Architecture

• Understand Liferay’s architecture fully

• Involve a customer sample during requirements definition phase

• Set expectations around usability and permissions

• e.g. You shouldn’t have too many roles!

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Challenge - Integration

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• Integration is paramount

• Integration points differ from one client to another

• Ease of integration is dictated by external integration points

• Reusable integration layer is key

• Transaction management is not easy


Solution - Integration

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• Liferay’s Service Builder

• An integration friendly library

• Abstracts integration layer from integration destination

• OOTB integrates with:

• Databases

• Remote APIs

• Web services

• REST

• JSON


Challenge - Flexibility

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• Short-term vs Long-term thinking

• Solution must be flexible to handle new requirements

• Solutions must allow for implementation of new features

• Users now expect Web based solutions to constantly evolve and get better


Solution - Flexibility

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• Liferay as a platform allows for:

• Implementation of custom applications

• Customization of any part of Liferay’s core functionality - safely

• Development using almost all standard frameworks

• Pluggable customizations


Challenge - Branding

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• Customers have different logos

• Personalized customer experience is preferable

• Look and feel

• Application behavior


Solution - Branding

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• Liferay Themes allow each customer to have a different look and feel within one Liferay instance

• Customer sites can have unique customer related meta-data if needed

• Site based architecture allows for per-customer personalization


INNOVATION

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Innovation

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• Customer interactions do not have to be unidirectional

• Think outside the box

• B2C interaction is typical

• Dashboards

• Customer service

• C2C interaction is a powerful concept

• Social collaboration between customers could be a good revenue generator


DEMO

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ARTISANS OF OPEN SOURCE

Rivet Logic Corporation114100 Isaac Newton Square N.Suite 210Reston, VA 20191Ph: 703.955.3480 Fax: 703.234.7711

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Building Enterprise Customer Portals With Liferay

Technology

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