Building and Maintaining Care Teams in your Church
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Transcript of Building and Maintaining Care Teams in your Church
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Building and Building and Maintaining Care Maintaining Care
Teams in your ChurchTeams in your Church Reverend Betsy RitzmanReverend Betsy Ritzman
Licensed Clinical Professional Licensed Clinical Professional CounselorCounselor
831 South Oak Park Avenue831 South Oak Park AvenueOak Park, IL 60304Oak Park, IL 60304
Phone: Phone: 708.848.9900708.848.9900Fax: Fax: 708 848.9902708 848.9902
Email: Email: [email protected]@comcast.netWebsite: Website: www.tenditmendit.comwww.tenditmendit.com
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But the end is reconciliation; the end is redemption; the end is the creation of the beloved community. It is this type of spirit and this type of love that can transform opposers into friends. It is this type of understanding goodwill that will transform the deep gloom of the old age into the exuberant gladness of the new age. It is this love which will bring about miracles in the hearts of men.
Martin Luther King, Jr. 1956
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The Gift of the Care The Gift of the Care TeamTeam
• Builds CommunityBuilds Community• Nurtures Nurtures
LeadershipLeadership• Expands Expands
Volunteer Volunteer CapacityCapacity
• Integrated Integrated Volunteer Volunteer
RecruitmentRecruitment
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Faith in ActionFaith in Action
A National programFor the support of volunteers:
FundingTechnical AssistanceModel ProgramsToolsCollaboration
http://www.fiavolunteers.org/
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•Care Teams•Parish Nursing•Screening•Healing Worship•Healing Touch•Prayer Shawls•Pastoral Care•Steven Ministry•Prison Ministries•United Power for Action and Justice•Military Support ministry•Older Adult Ministry
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Assessing a Faith Assessing a Faith Community’s Readiness for Community’s Readiness for
Care Team MinistryCare Team Ministry
Conduct a congregational self study (Faith in Action)Conduct a congregational self study (Faith in Action)• Study the history of other successful outreach Study the history of other successful outreach
ministriesministries• Obtain spiritual support and pastoral blessingObtain spiritual support and pastoral blessing• Acquire strategic support of key leadersAcquire strategic support of key leaders• Identify available resources: Identify available resources:
– FinancialFinancial– People (interested and committed)People (interested and committed)
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Volunteers Supply CycleVolunteers Supply Cycle• Volunteer FairsVolunteer Fairs• WebWeb• Outside Outside
partnerships:partnerships:– schoolsschools– colleges colleges – other other
congregationscongregations– Community Community
organizationsorganizations
Recruitment
Nurture
Need
Supply
Goal: A seamless connection between Church & eamless connection between Church & CommunityCommunity
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Organizing Care TeamsOrganizing Care Teams
RoleRole ResponsibResponsibilityility
SupporterSupporter NumberNumberss
Volunteer Volunteer
CoordinatCoordinatoror
Care Teams Care Teams &&
ClientsClients
Pastor, Pastor, CommitteesCommittees, Board, Board
1+ staff1+ staff
Care Care Team Team Leader(s)Leader(s)
One client One client oror
Family and Family and one teamone team
Volunteer Volunteer CoordinatorCoordinator
1-2 per 1-2 per teamteam
Care Care Team Team MembersMembers
Client/Client/FamilyFamily
Leader, Leader,
Vol. Coord. Vol. Coord. 2-8 per 2-8 per clientclient
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The Role of the Volunteer The Role of the Volunteer CoordinatorCoordinator
• Manages: Manages: – Recruitment Task Recruitment Task
ForceForce– Screen Clients and Screen Clients and
VolunteersVolunteers– Training Task ForceTraining Task Force– MatchingMatching– Nurture & Nurture &
SupervisionSupervision– AppreciationAppreciation– Track and ReportTrack and Report
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Role of Care Team Role of Care Team LeaderLeader
The Communication The Communication HubHub::
• Schedules Schedules VolunteersVolunteers
• Schedules MeetingsSchedules Meetings• Feedback Feedback
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Making the Match: Making the Match: Developing Client/Care Developing Client/Care
Team RelationshipsTeam Relationships• Choose who you can serveChoose who you can serve• Nurture beneficial and healthy relationshipsNurture beneficial and healthy relationships• Establish boundaries through training and Establish boundaries through training and
supervisionsupervision• Create “normative distance” and self care valuesCreate “normative distance” and self care values• Empower clients and caregivers to say Yes…and Empower clients and caregivers to say Yes…and
No No
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Support Structures for Support Structures for Healthy Care TeamsHealthy Care Teams
• Training Manual Training Manual including policies and including policies and proceduresprocedures
• Continuing EducationContinuing Education• Regular data Regular data
reportingreporting• Evaluation of GoalsEvaluation of Goals• Satisfaction SurveysSatisfaction Surveys
– ClientsClients– VolunteersVolunteers
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Risk ManagementRisk Management
• The Good Samaritan The Good Samaritan – no ministry – no ministry without riskwithout risk
• Who determines Who determines tolerance for risk?tolerance for risk?
• Realistically define Realistically define your tolerance for your tolerance for riskrisk
• Establish boundaries Establish boundaries to honor that limitto honor that limit
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Nurturing Care TeamsNurturing Care Teams
• Spiritual Care and Ongoing TrainingSpiritual Care and Ongoing Training• Team Composition and Team BuildingTeam Composition and Team Building• Prayer support and regular recognitionPrayer support and regular recognition• Feedback Feedback • Spiritual Retreats Spiritual Retreats
We are only human. Without faithful and sustained prayer, there is little or no hope that this work can be accomplished.
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The Life Cycle of Care The Life Cycle of Care TeamsTeams
• Healthy ClosureHealthy Closure• Bereavement SupportBereavement Support• Cycles of Giving and HealingCycles of Giving and Healing
Expectations for caringExpectations for caring
We are all wounded healersWe are all wounded healers
Assist the spiritual and emotional Assist the spiritual and emotional integration of Care Team experienceintegration of Care Team experience
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Discussion.. Discussion.. Questions.. AnswersQuestions.. Answers