Building an Effective Nonprofit IT Department
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Transcript of Building an Effective Nonprofit IT Department
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Building an EffectiveNonprofit IT Department
Community IT Innovators Webinar Series
July 21, 2016
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Webinar Tips
• InteractAsk questions via chat.
• Focus Avoid multitasking. You may just miss the best part of the presentation.
• Webinar Slides & RecordingPowerPoint and recording links will be shared after the webinar.
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About Community IT
Advancing mission through the effective
use of technology.
• Invested Work exclusively with nonprofit organizations, serving over 900 since 1993.
• Strategic Help our clients make IT decisions that support mission.
• Collaborative Team of over 30 staff who empower you to make informed IT choices.
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IT Successdepends on…
organizational maturity.
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How do you buildmaturity around IT?
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ServicesOrientation
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Services Oriented Approach
IT ServiceAn IT service is one or more IT systems that enable a business process or function.
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Services Oriented Approach
IT Department
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Services Oriented Approach
IT Department/FunctionGroup that creates value for the rest of the organization through the implementation and maintenance of IT services.
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Services Oriented Approach
IT Department ObjectiveIncrease the value created for the rest of the organization through increasing maturity.
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0-Survival1-Awareness
2-Committed
3-Proactive4-Service Aligned
5-Business Partnership
Gartner Maturity Model
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0-Survival1-Awareness
2-Committed
3-Proactive4-Service Aligned
5-Business Partnership
Gartner Maturity Model
Management Capability
Busin
ess
Alig
nmen
t
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Managed
Aligned
Create Value
Dysfunction Cost Center
Non-aligned
Unmanaged
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MaturityStructure
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IT Department
Management
Governance
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Hold the IT Department accountable for creating business value for the rest of the organization through IT services.
Governance
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• Approve strategy
• Own the outcomes
• Make key decisions
• Approve the budget
Governance
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Who?
• CIO
• COO, VP Finance, CFO
• Executive / Senior Team
Governance
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Ensure that the IT department creates value for the rest of the organization through the implementation and maintenance of IT services.
Management
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• Coordinate
• Organize
• Planning
• Budgeting
Management
• Communicate!
• Collaborate
• Present
• Dialogue
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Management
Who?
• IT Manager, Director of IT
• Director of Operations
• Administrative Assistant
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Signs
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• CFO/COO owns their role
• Board makes IT a priority
• Regular meetings & planning
• Reporting & key metrics
Good Governance
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• Understands business needs
• Understands value of IT and investments
• Can communicate/advocate value, ROI
• Basic management skills…not necessarily technical skills
Good Management
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IT Department
Management
Governance
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IT Department
Management
Governance
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IT DepartmentStructure
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CIO PMO
Engi
neer
Help Desk
IT Department
4 Roles of IT Department
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CIO
• Technical planning
• Business analysis and requirements gathering
• Solutions evaluation
• Architecture and design
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PMO
• Project management
• Change management
• User adoption
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Engi
neer
• Network architecture maintenance
• Advanced technical support
• Systems integration
• Information security
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Help Desk
• End user support
• Incident response
• Access management
• Basic technical issues
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Staffing
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NTEN Staffing Report
• Mid to Large Size Organizationsbudget: $1 million – $10 million
• 1 IT staff person for every 20-25 staff
• IT Budget: $100,000 - $250,000
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Management
Governance
CIO PMO
Engi
neer
Help Desk
How to Allocate?
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Allocation
• Ongoing vs Occasional
• Time Requirement
• Knowledge of organization
• Specialized, technical knowledge
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Management
Governance
CIO PMO
Engi
neer
Help Desk
• Ongoing?• Technical know?• Org knowledge?• Time required?
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Management
Governance
CIO PMO
Engi
neer
Help DeskOu
tsou
rce
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IT Governancecannotbe outsourced
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Upcoming Webinar
Planning and IT Project Management for Nonprofits
Thursday August 25 4:00 – 5:00 PM EST
Johan Hammerstrom & Steve Longenecker
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Provide feedback Short survey after you exit the webinar. Be sure to include any questions that were not answered.
Missed anything? Link to slides & recording will be emailed to you.
Connect with us
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