Prepping Your Program for the Pro Bono Tech Volunteer (#12NTCProbono)
Building a pro volunteer habitat
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14-Sep-2014 -
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Transcript of Building a pro volunteer habitat
Building a pro-volunteer habitat
Margie BradleyAbigail Elder
Jennifer Johnson
Volunteer Ecosystem
Who is at the top of the food chain?
Who is
your boss?
Who does your boss answer to?
Share an experience you’ve had as a volunteer.
What did you get from that experience? How did the organization help (or hinder) you meet that
intellectual/emotional need?
• Expensive• Time-consuming• High turnover• Take up space• Unskilled• Undependable• Security risk• “Free labor”
• Fear of dependency
• Fear of unions
Volunteers as Free Labor
• Engagement• Grow skills• Socialize• Meet new people• Try something new• Be recognized• Give to a worthy cause• Fulfill a requirement
• Valued customers
• Part of our mission
Volunteers as
People We serve
Tualatin Public Library
Tualatin Culture Change
Expectations of staff for how we serve volunteers
Betty Stallings Training
MANAGE UP! • You are the experts!• Ask for what you
need!• Be specific!• Show me the
possibilities! • Manage me and the
rest of the staff!
Kid President Pep Talk
Change & The Brain
The Elephant has the strength
to move
The Rider attempts to
direct the action
Good: Long-term planning, direction
Bad: Indecisive, limited power
Good: Energy, drive, instinct, motivation
Bad: lazy, skittish, short-sighted
People problems may really be situation problems
Laziness may be exhaustion
Direct the Rider
Keep it simple
Resistance may be lack of clarity
Follow the bright spots
What’s working well?
Script the critical moves
What are some small moves that you could ask of staff?
What are some small moves that you could ask of your boss?
Tualatin’s Small Moves
• Smile and greet volunteers
• Wear your nametag
• Ask someone what they did the last time they volunteered.
Point to the destination
Motivate the Elephant
Find the Feeling
Punishment loses its sting; help me feel good about my role in serving volunteers
Find the Feeling
Help me to know volunteers as individuals
Shrink the Change
Tualatin: Don’t need to be best friends with volunteers.Ask volunteers about their pets. Ask them about the weather.
Grow people
Link identity to serving volunteers
Shape the Path
How can you make the RIGHT thing the EASIEST thing?
Tweak the Environment
Margie brought tours to me, rather than relying on me to initiate greetings.
Build Habits
Daily Stand-up Meetings
Rally the Herd: Behavior is contagious
We are off to a great start! Let’s build on that success!
Pro-Volunteer Habitat
MANAGE UP!
Shape the Path
Motivate the
Elephant
Direct the Rider
Volunteers are not
free labor
We serve volunteers