The Seven Practices of a Customer Centric Organization Preview
Building a Knowledge-Centric Organization (For Presentation)
-
Upload
adb-knowledge-solutions -
Category
Documents
-
view
221 -
download
0
Transcript of Building a Knowledge-Centric Organization (For Presentation)
-
8/2/2019 Building a Knowledge-Centric Organization (For Presentation)
1/18
Olivier SerratPcp Kod Mm Spcs
Kod Mm Cro d Ssb Dopm Dpmas Dopm Bk
Organization, People, Knowledge, and Technology for Learning
BuilDing a
KnOwleDge-CentriC
OrganizatiOn
-
8/2/2019 Building a Knowledge-Centric Organization (For Presentation)
2/18
contents
What is Knowledge Management? 1
2Core Knowledge Activities
3The Learning Organization
45 Levels of Knowledge Management Maturity
6Stage 1: Pre-implementation8Stage 2: Implementation
11Stage 3: Reinvigoration
16About the Asian Development Bank
15The Promise of Knowledge Management and Learning
14Stage 5: Holistic
13Stage 4: Inculcation
-
8/2/2019 Building a Knowledge-Centric Organization (For Presentation)
3/18
1
Kod mm s h xpc d sysmc mm o
pocsss b dd d coc kod socs
o b dfd, cd, sod, shd, d sd o bf.
i s h so o omo mm d oo .
i s bo pod h h kod o h h pop h h m,
d hp hm ppy ys h mpo oo pomc.
what is knowledge management?
-
8/2/2019 Building a Knowledge-Centric Organization (For Presentation)
4/18
2
core knowledge activities
Co kod mm cs shod b d
h h bsss pocsss o oo.
t
hy shod b bcd ccod o h spcfcs
o ch pocss.
a kod mm sooshod o js ocs o o o o
cs soo.
-
8/2/2019 Building a Knowledge-Centric Organization (For Presentation)
5/18
3
the learning organiZation
a oo cqs kod d os s oh o
s d h pdy ch om.
learning organiZations
a b od poph ko-h, ko-ho, d ko-hyd cd o hm co d commy bd;
eco d sppo cc hk;
ao msks d sk k;
Hhh xpc s h soc o ; d
Dssm kod o copoo dy-o-dy cs.
-
8/2/2019 Building a Knowledge-Centric Organization (For Presentation)
6/18
4
levels oF knowledge management matUritY
th m a k ep (make) k m
ip m spcfs h oos mpm kod
ss y o hoh 5 ss:
S 1: P-impmo
S 2: impmo
S 3: roo
S 4: icco
S 5: Hosc
th pocss c k yh om 12-15 ys o o-pof, pbc sco
oos sch s aDB.
-
8/2/2019 Building a Knowledge-Centric Organization (For Presentation)
7/18
5
levels oF knowledge management matUritY
Stage 1 Pre-imPlementation
Stage 2 imPlementation
Stage 3 reinvigoration
Stage 4 incUlcation
Stage 5 holistic
-
8/2/2019 Building a Knowledge-Centric Organization (For Presentation)
8/18
6
Pre-imPlementation
initiate KnOwleDge ManageMent anD learningawareness
strategy
target areas
knowledge
taxonomy
benchmarking
-
8/2/2019 Building a Knowledge-Centric Organization (For Presentation)
9/18
7
Pre-imPlementation
initiate KnOwleDge ManageMent anD learningBenCHMarKing
a B
c d
e
-
8/2/2019 Building a Knowledge-Centric Organization (For Presentation)
10/18
8
imPlementation
DevelOP KnOwleDge ManageMent anD learninginFOrMatiOn anD COMMuniCatiOn teCHnOlOgieS
a B
c d
e
-
8/2/2019 Building a Knowledge-Centric Organization (For Presentation)
11/18
9
imPlementation
DevelOP KnOwleDge ManageMent anD learningOrganizatiOnal DeSign, Culture, anD learning
a B
c d
-
8/2/2019 Building a Knowledge-Centric Organization (For Presentation)
12/18
10
COMMunitieS anD netwOrKS OF PraCtiCe anD learning allianCeS
imPlementation
DevelOP KnOwleDge ManageMent anD learning
a B
c d
e
-
8/2/2019 Building a Knowledge-Centric Organization (For Presentation)
13/18
11
PilOtS anD MeaSureS
reinvigoration
StanDarDize KnOwleDge ManageMent anD learning
a B
c
-
8/2/2019 Building a Knowledge-Centric Organization (For Presentation)
14/18
12
CHange ManageMent
reinvigoration
StanDarDize KnOwleDge ManageMent anD learning
a B
c
-
8/2/2019 Building a Knowledge-Centric Organization (For Presentation)
15/18
13
Full iMPleMentatiOn
incUlcation
OPtiMize KnOwleDge ManageMent anD learning
-
8/2/2019 Building a Knowledge-Centric Organization (For Presentation)
16/18
14
holistic
innOvate KnOwleDge ManageMent anD learning
everY singleone oF Us
i sk qsos.
iq mds com h.
i cox o mk
.
i sh psods, os,
d sks.
w chck fs
o s hdy xss.
w coc d koppos
o .
w shxpc, dc,
d dbck.
w ssoss o d
ppy o .
w shchms,
ocoms, d pd.
w qsoccpd sdom.ask
learn
share
workingin teams
as acommUnitY
-
8/2/2019 Building a Knowledge-Centric Organization (For Presentation)
17/18
15
tHe PrOMiSe OFknowledge management and learning
PerFormancetodaY
PerFormancetomorrow
technologY
knowledgePeoPle
organiZation
-
8/2/2019 Building a Knowledge-Centric Organization (For Presentation)
18/18
16
aDBs so s as d Pcfc o o poy. is msso s o hp s dop mmb cos dc poy
d mpo h qy o o h pop. Dsp h os my sccsss, ms hom o o-hds o h odspoo: 1.8 bo pop ho o ss h $2 dy, h 903 mo s o ss h $1.25 dy. aDB s commd o
dc poy hoh cs coomc oh, omy ssb oh, d o o.
Bsd M, aDB s od by 67 mmbs, cd 48 om h o. is m sms o hp s dop
mmb cos pocy do, os, qy sms, s, s,d chc sssc.
Fo mo omo, cock m ca dp B6 aDB a, Mdyo Cy1550 Mo M, Phppst +63 2 632 6710
Fx +63 2 632 [email protected]/kod-mm/
Ocob 2011
aBoUt the asian develoPment Bank
2012 by as Dopm Bk. a hs sd.
Kod Pms s s qck odcos o kod mm d ppcos dopm ok.
i c pck, hy sb o c psos d s- o co.
thy od s socs o aDB s. thy my so pp o h dopm commy d pop h s
kod d .
mailto:knowledge%40adb.org?subject=More%20information%20pleasehttp://www.adb.org/knowledge-management/http://www.adb.org/knowledge-management/mailto:knowledge%40adb.org?subject=More%20information%20please