Build Smarter Apps with Einstein Platform ServicesSubtitle

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Today’s Agenda

Einstein.aiChapter 2

Deep LearningChapter 1

Einstein LanguageChapter 3

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Text Image Voice

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Customers are Generating New Types of Data

You Need Deep Learning toMake Sense of Unstructured Data

Input Layer Hidden Layers(Deep Structure)

Output Layer

Input

Data

Image Recognition

Natural Language Processing

Input 1

Input 1

Input 1

Output 1

Output 2

How can you transformyour apps with AI?

Fully hosted

Managed service

Best-in-class tooling

Hosted Infrastructure

Salesforce Einstein Is Democratizing Deep Learning

Models trained on CRM data

Embedded in Salesforce

workflows

Trusted platform

Built For Salesforce

Peer-reviewed research

Integrated into products

Continuous release cycle

Salesforce Research

Introducing: Einstein Platform ServicesEmpowering any developer to build AI-powered CRM apps

Einstein Object Detection

Einstein Image ClassificationEinstein Intent

Einstein Sentiment

Einstein VisionEinstein Language

`

Einstein Image ClassificationBuild smarter apps with image recognition

Embed image recognition into any app

Visual search, brand detection, object identification

Build custom models

Train Einstein on your brands and products

Integrate with Salesforce workflows

Augment leads, marketing campaigns, service cases

Extract & contextualize objects in imagesIdentify, count, and determine size of object classes

Build custom models

Train Einstein on images relevant to your business

Improve field sales, service & operations

Retail execution, inventory management, service ops

Introducing: Einstein Object DetectionBuild smarter apps with image recognition

PILOT

smarter with

einstein

smarter with

einstein

Leverage pre-trained sentiment models to

classify text as positive, negative, or

neutral

Seamlessly integrate with your Salesforce

workflows to better understand your

customers

Introducing: Einstein SentimentBuild smarter apps with natural language processing

BETA

smarter with

einstein

Classify the underlying intent in a body of

text to understand incoming inquiries

Customize models to identify the intent of

inquiries specific to your business

Embed into Salesforce workflows for

smarter sales, service, and marketing

Introducing: Einstein IntentBuild smarter apps with natural language processing

BETA

Sales

Classify the intent of text

from incoming service

cases to route them to

the right agents

Classify sentiment of

feedback as it relates to

reviews on company’s

products, brands, and

events

Service Marketing

Analyze account notes to

identify prospect intent

for better prospect

routing

Build AI-powered apps with Einstein Language

Build Custom ModelsNatural Language Processing with Einstein Language

DemoEinstein Language

Get Started with einstein.ai today!

Take the Einstein Vision Trail

trailhead.salesforce.com

Sign-up for a free trial!

einstein.ai

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Appendix