Build Business Apps at Lightspeed - ServiceNow · Orchestration CMDB Knowledge Management Service...

© 2017 ServiceNow All Rights Reserved 1© 2017 ServiceNow All Rights Reserved

Build Business Apps at Lightspeed

© 2017 ServiceNow All Rights Reserved 2

Agenda

Now Platform – A Platform Built for Building Things

Problems Addressed

Solutions

Outcomes

Demonstration

Your Questions

© 2017 ServiceNow All Rights Reserved 3© 2017 ServiceNow All Rights Reserved 3

Our Platform Vision

“Build a cloud-based platform to enable regular people to create meaningful applications to route

work through an enterprise.”

Fred Luddy, ServiceNow founder, 2004


Common Problems


Manual Processes

Processes Spanning Multiple Systems

Legacy user Experiences

Common Problems

For the Business


No Reusability

App Development

Too Slow

Complex Infrastructure

Common Problems

For IT


The Solution


NonstopCloud

ServiceNow®SystemofAction™

NowPlatform™

CloudServices

Secure&Compliant ScalableMulti-Instance

IntelligentAutomationEngine

BUSINESSAPPSIT SECURITY HRCUSTOMERSERVICE

WorkflowServiceCatalog

KnowledgeBase

DeveloperTools

ContextualCollaboration

SingleDatabase

ServicePortal

Subscription&Notification

PerformanceForecasting

PeerBenchmarking

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OrchestrationReports&Dashboards

AnomalyDetection

PredictiveModeling


Security Scalable

No/LowCode ProCode

CoreServices

DevTools

IntegrationServices

IntelligentAutomation

PeerBenchmarking

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AnomalyDetection

PerformanceForecasting

PredictiveModeling

GitIntegration

AutomatedTesting

StudioIDE

CodeSharing

DelegatedDevelopment

PortalWidgetEditor

ScriptDebugger

FormsDesigner

ServiceCreator

VisualWorkflow

PortalDesigner

UIPolicies Table&SchemaBuilder

AJAX Bootstrap HTML/CSS Javascript AngularJS

ReportingEngine

Orchestration CMDB KnowledgeManagement ServiceCatalog Workflow

ProcessEngineSubscriptionManagement

BusinessRules

Encryption Tokenization 2-FactorAuthorization

OAuth SAML SSO ACLs&RolesLDAP

ScriptedAPIs

APIExplorer

JSON

REST XML

MIDServer Import&Export

SOAP

DeveloperInstance

Notify VisualTaskBoard Connect Push SMS ServicePortal Email Mobile

UserExperience&NotificationServices

Now Platform™

ü Amazing User Experiences

ü Tools for Any Developer Skill or Experience Level

ü Reliable Built-in Security

ü Integrate Anything

ü Automate Everything


Create Amazing User Experiences On Any DeviceGo Native. Go Mobile.

Key Highlights:

• Native Mobile Apps: Consistent experience regardless of your device

• Service Portal Designer: Design an experience and instantly preview renderings across devices

• Guided Tour Designer: Show users how to navigate any form, report or app


Unleash Innovation By Turning Anyone Into a Developer No Code to Pro Code. Complete Control.

Key Highlights:

• Studio IDE: Leading tool set integrations and predefined options

• Delegated Development: App resource allocation & enforcement

• Automated Testing Framework: Create, save, and run automated tests


Connect All Data and Processes Across Your EnterpriseNo Data Silos. No Process Boundaries.

Key Highlights:

• CMDB: Single data model and system of record

• Orchestration: Codeless activity designer & templates to share data between activities

• MetricBase: capture and process time series data in real time


Integrate Anything Across Enterprise SystemsIntegrations Without Boundaries

Key Highlights:

• MID Server facilitates data across the platform and external app/data sources

• REST API Explorer to build & send REST requests

RULES&

SCHEDULED(JOBS(

WORKFLOW(

BUSINESS(RULES(

EVENTS(

MANUAL(INTERACTION(

SCRIPTS(

MID((SERVER(

@& EMAIL(

FILE((CSV,(EXCEL,(XML)(

LDAP(

WEB(SERVICES((SOAP/REST)(

DATABASE((JDBC)(

POWERSHELL(

SHELL(

JAVA(

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Reliable Built-in Security & Compliance

E N C R Y P T I O N R O L E - B A S E DA C C E S S C O N T R O L S

I D E N T I T Y M A N A G E M E N T

C OM P L I A N C E C E R T I F I C AT I O N S

What customer sees

What everyone else sees

• ISO 27001, 27018

• SSAE 16 SOC 1 Type 2

• SSAE 16 SOC2 Type 2

• FedRAMP Moderate JABP-ATO

• US DoD Impact Level 2

• EU Privacy Shield

• Multi-Tier Cloud Security Standard (Singapore)

• Australian Signals Directorate (ASD)

Data Protection. Day One Compliance.


Intelligently Automate Your Business ProcessesAutomatically categorize and route work based on personalized adaptive intelligence

Key Highlights:Agent Intelligence:• Auto-assign Categories, Priorities and

Groups

• Automate task dispatching

• Extend with APIs


Outcomes


Automate Business Processes Faster

• 60,000 tasks integrated and automated across multiple stakeholder groups

• Minimal coding, so developers can grow their skills over time.

• 400% acceleration of simple applications and digital business process development

Safely extend application development to pro/low/no code

developers


Accelerate Your Application Development

• 90% less coding efforts to configure an application in as little as 4 to 6 weeks

• 3X faster development and delivery

• Developer onboarding times under 10 days

• Delivery of development projects accelerated by 290% allowing delivery nearly 6 months sooner

Never start from scratch with a rich set of

application building blocks and reuse on a Shared Services-ready platform


Connect Your Enterprise

• Central repository for flight operations across maintenance, finance and supply chain data sources

• Integration of safety signage request process across lab staff, facilities, compliance and department head approvals

• Systems of engagement are more easily connected through a central CMDB database

No data silos architecture and simplified integration with auto-generated and

scripted APIs


Create Amazing User Experiences

• Mobile-enabled Safety Evaluation App with instant scoring brings evaluation times from 90 days to 30 minutes

• Mobile-enabled Field Office Readiness Dashboard for opening/closing 800 seasonal tax locations

• Improved user experience and visibility through a tighter-knit integration between a common stack

Customizable UX and native Mobile with no

additional mobile development needed


How About a Demonstration!?


Need More Info?

AnalystResearch eBooks

Customer Resources on Servicenow.com


Questions?

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