B.tech. Mechanical MET-432 2012

NATIONAL INSTITUTE OF, TECHNOLOGY, I(IRUKSIIETRA TTIEORY EXAMINATION Question Paper Month and Year of the Examination: May/Juner2ll2 Programme: B.TECH. (8th semester) Mechanical Engineering Semester: YIII courseNo.: MEr- 432 ffit #J rflff'tManagement Number of Questions to be attempted: 05 Time Allowed: 03 hours Total No. of Questions: 0g Total No. pages used: 02 The candidates, before starting to write the solutions, should please cnect the question paper for any discrepancy and also ensure that they have been delivered the question paper of right course no. and right subject title. Q.2 (a) Illustoate with examples the core concept of TQM. How it differs from quality control? (b) working as an individual or in a tearn of twoithree peoplg determine at least three obstacles to implementing TQM in the following organizations: (i) Manufacturing facility (ii) Health-care facility (iii) Large Bank (a) Enumerate the four absolutes of quality management given by Crosby. Also mention his 14 rrtil to quality improvement. (b) What is Juran's Qualrty Trilogy? How does the quality spiral emphasize the role of quality ' function in TQM? 5+5 (a) Explain the following with reference to TeM: (i) Internal and extemal customer. (ii) Customer perception of quality (b)What is Kano's model? Explain the three types of athibutes associated with the model. 3+3+4 Q'4 (a) Using a schematic diagram, explain the various steps in the constnrction of eFD house of quality. (b) Explain the benchmarking triangle. What are the difiFerent varieties of benchmarking? Q.5 (a) Describe the basic organizatonal structure involved in launching of quality circles. What companies? (b) How is benchmarking performed? Explain the benchmarking template and the various steps i involved in this process 5+5 Q'6 (a) What is the aim of Environmental Management Systems (EMS) standard? How is the aim achieved? (b) Enumerate the five major benefits of ISo 9000 certification. (c) An ISo 9000 certified company is a TeM company', comment. 4+3+3 Q'7 (a) Explain different Stages of_FMEA (Failure Mode Effect Analysis) and perforn FMEA to anticipate what you could do to eliminate any problems in the followini processes. (i) Making apizza Q.l Q.3 5+5 of quality circles. Enumerate the various steps is status of quality circles programmes in lndian Pagel oI2

B.tech. Mechanical MET-432 2012

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