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BT Retail

Type Public limited company

Industry Telecommunications

Headquarters BT Centre,

London, United Kingdom

Area served Worldwide

Products Fixedline telephony

Mobile telephony

Broadband internet

Digital television

IT services

Parent BT Group

Website www.bt.com (http://www.bt.com)

BT RetailFrom Wikipedia, the free encyclopedia

BT Retailis the consumer and small business sales arm of

Britain's BT Group.

BT Retail is responsible for selling consumer services such as

PSTN, BT Total Broadband, BT Vision, and businessnetworks and telephony services to businesses. BT Retail

itself buys many of these services from BT Wholesale, BT

Global Services and Openreach. It also sells other vendor's

products and services such as the Avaya IP Office business

telephone system.

A subsection of BT Retail is BT Business. This is the part of

the business that sells its services to the UK's small to

medium enterprise market. BT Business operates both a

direct and indirect sales channel. Its direct customers aremanaged from one of eight service centres across the UK.

These include its offices in Brentwood, Sevenoaks,

Telephone House Sheffield and Skelmersdale.

There are 18 indirect sales channel partners that can sell BT

Business products and services too. These partners are

usually smaller, experienced IT and communications

technology suppliers. There are two levels of partnership

available, either Authorised Partner of BT status or Reseller for BT. Authorised partners receive a commission

similar to a finders fee, from BT Business for selling its products and services. The customer still receives a billfrom the company and contracts directly with BT Business.

BT.com, BT's customer facing website, is the easiest and most used point of contact between BT and its

customers.

BT Wholesale had 12.7m broadbandend users of which BT Retail's share was 35% at the end 31 March 2008.

BT Retail revenues were up 2% year ending 31 March 2008. It remains the UK's number one retail broadband

provider winning 30% of market additions (DSL and LLU) in the quarter.

See also

BT Infinity

External links

Official website (http://www.bt.com)

List of Authorised Partners of BT (http://business.bt.com/bt-authorised-partners/partner-details/)

A typical Authorised Partner of BT website (http://www.abtecnet.com/BT-partner-c154.aspx)

http://en.wikipedia.org/wiki/Digital_televisionhttp://en.wikipedia.org/wiki/Digital_televisionhttp://en.wikipedia.org/wiki/Mobile_phonehttp://en.wikipedia.org/wiki/Mobile_phonehttp://business.bt.com/bt-authorised-partners/partner-details/http://en.wikipedia.org/wiki/BT_Infinityhttp://en.wikipedia.org/wiki/PSTNhttp://en.wikipedia.org/wiki/BT_Total_Broadbandhttp://en.wikipedia.org/wiki/BT_Visionhttp://en.wikipedia.org/wiki/File:BT_logo.svghttp://en.wikipedia.org/wiki/BT_Grouphttp://www.abtecnet.com/BT-partner-c154.aspxhttp://business.bt.com/bt-authorised-partners/partner-details/http://www.bt.com/http://en.wikipedia.org/wiki/BT_Infinityhttp://en.wikipedia.org/wiki/BT_Wholesalehttp://en.wikipedia.org/wiki/BT_Visionhttp://en.wikipedia.org/wiki/BT_Total_Broadbandhttp://en.wikipedia.org/wiki/PSTNhttp://en.wikipedia.org/wiki/BT_Grouphttp://www.bt.com/http://en.wikipedia.org/wiki/BT_Grouphttp://en.wikipedia.org/wiki/Holding_companyhttp://en.wikipedia.org/wiki/Information_technologyhttp://en.wikipedia.org/wiki/Digital_televisionhttp://en.wikipedia.org/wiki/Internet_accesshttp://en.wikipedia.org/wiki/Mobile_phonehttp://en.wikipedia.org/wiki/Landlinehttp://en.wikipedia.org/wiki/BT_Centrehttp://en.wikipedia.org/wiki/Telecommunicationhttp://en.wikipedia.org/wiki/Public_limited_companyhttp://en.wikipedia.org/wiki/Types_of_business_entityhttp://en.wikipedia.org/wiki/File:BT_logo.svg

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Categories: Telecommunications companies of the United Kingdom

Internet service providers of the United Kingdom Companies established in 1981 BT Group

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