Bt quartet 3500 User Guide from Telephones Online

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

1

Quartet 3500Combined Cordless Telephone and Digital Answering Machine

UserGuide

This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.

This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom.

YOU M

UST

SUBSCRIBE T

O Y

OUR

NETWO

RK PROVID

ER’S

*CALLER D

ISPLAY, *

CALL WAIT

ING,

*CALL M

INDER O

R 1571 S

ERVICE B

EFORE

THESE FEATURES W

ILL W

ORK.

*A Q

UARTERLY F

EE IS P

AYABLE.


Please open this page for an‘at a glance’ guide to your Quartet 3500


Please open this page for afurther ‘at a glance’ guide to yourQuartet 3500

TUV

JKL

ABC

DEF

MNO

WXYZ

GHI

PQRS

Call

W a it i n g P a u s e

Menu


1

At a glance

Handset fascias

Can be changed to suit your personal preference,

see page 13.

Handset

Aerial

Should be extended to obtainthe best signal and receptionavailable, see page 10.

Recall/Call Waitingbutton

For use with a switchboard/PBX and

BT Select Services, seepages 19 and 62.

Also allows you to usethe Call Waiting feature,

see page 32.

Up and Down buttons

Use to scroll up and downthrough the menu options,see page 14.

Last number redial/Pause button

Redials up to 5 of the last numbers called, or press toenter a pause in a storednumber, see page 21.

Option buttons

Lets you select optionswithin each menu that

are shown on the display,see page 14.

Keypad

Talk button

Press to make or receivea call, see page 14.

Clear button

Use to delete unwanteddigits or characters and toexit the menu, see page 20.

Page

Quartet 3500

Play

2


2

Delete button

Deletes recordedmessages andmemos, see page 46.

Messagedisplay LEDS

Indicates when the answeringmachine is on oroff and when thepower is on.

Also shows thenumber ofmessages stored,and answeringmachine statusinformation, seepage 36.

Play button

Lets you play andpause yourmessages, seepage 45.

Volume buttons

Use to adjust thebase unitloudspeakervolume, see page 37.

Answer on/off button

Switches the answering machineon and off, see page 36. Also,allows you to check or play youroutgoing message, see page 42.

Skip backward

Lets you skipbackwards throughyour messages andmemos, see page 46.

Aerial

Should be extendedto obtain the bestsignal and receptionavailable, see page 10.

Charging light

The red light comeson to indicatecharging when thehandset is on thebase.

Power/In use/1571 light

The green light comes on whenconnected to the power supplyand flashes when in use, or whenyou have a new BT Answer 1571message, see page 33.

Stop

To stop messageplayback, seepage 45.

Skip forward

Lets you skipforwards throughyour messages andmemos, see page 46.

Page button

Press to page thehandset, see page 23.

Base unit

Quartet 3500 User Guide ~ 5th Edition ~ 3rd March ’03 ~ 5271

3

MENU STRUCTURE

Answer Settings

Record Memo

Answer and Record

Answer and Record

Answer Delay 23456789TS

Off On

000

Off Low High

Answer Mode

Outgoing Message

Day Setting Sunday. . . etc

Message Alert

Security Code

Ringer VolumeBase Settings

Handset Settings

Ringer Melody

Check 1571 (BT Answer)

De-Register

1 – 2 – 3

Tone Pulse

00:00

1571Off On

Off Low High

1 – 2 – 3

Dial Mode

Ringer Volume

Ringer Melody

Page Melody 1 – 2 – 3

Key Tones Off On

Answer Only

Answer Only

Outgoing Message New OK/Play

Outgoing Message New OK/Play

Time Setting

HandsetDe-Registered

Register Handset? Press Page On BaseUntil Base Beeps

Handset Registered

De-Register This Handset?

AnswerOff On


4

Quick guide to handset display icons

Battery icon – flashes when handset is on base and being charged.

Battery icon – to indicate battery low.

Directory icon

* Telephone icon – flashes to indicate that new calls have been receivedin the Calls list.

* BT 1571 icon – indicates that the 1571 voice mail detection feature isswitched on. Flashes to indicate new voice mail messages have beenreceived.

Keypad lock icon – indicates that the keypad lock feature is switched on.

Answer machine icon – indicates that the answering machineis switched on.

Envelope icon – indicates that you have new answer machine messages.

*You must subscribe to your Network Provider’s Caller Display and 1571 or Call Minder Service for these features to work.

09:30 1571

Handset 1

04 03*Calls list

counter

*Calls list icon Directory icon

*1571 icon

Shows number of answeringmachine messages

Battery icon

Backlit display (LCD)

Answering machine icon

Time

Envelope icon

Standby screen


5

Quick guideQuick guide to most commonly used handset settings and functions

Function

Answer a call/End a call

Make a call

Redial a number from the redial list

Store a number in the directory

Dial a number in the directory

Adjust the earpiece volume

Secrecy on/off

Transfer call to another handset

View and dial the Calls list

Adjust handset ringer volume

Adjust base ringer volume

Button combination

, , to scroll through to entry, to dial numberdisplayed.

, , display shows Enter Name, enter name using keypad, , display shows Enter Number, enter the number, .

, , to scroll through to entry, press to dial number displayed.

During a call, press to increase or decrease volume.

During a call, press and release to switch ON. Press and release again to switch OFF.

During a call, press , enter handset number to transfer to .

, to scroll through list, to dial entry displayed press .

or until display shows Handset Settings, , display shows Ringer Volume, , to select volumerequired, .

or until display shows Base Settings, , display shows Ringer Volume, , to select volumerequired, .

NEW

SAVE

SEC

SEC

TRAN

OK

OK

OK

OK

OK

OK

OK


6

Function

Switch answering machine ON/OFF:Using the base

Using the handset

Record own Answer and Recordoutgoing message

Record own Answer Onlyoutgoing message

Set answer modeUsing the base

Using the handset

Play new messages:Using the base

Using the handset

Record memo message

Adjust base unit loudspeaker volume

Button combination

Press and release

or until display shows Answer Off On, press either or .

or until display shows Answer Settings, ,or until display shows Outgoing Message, , display shows

Answer and Record, , , after tone speak message then press #.

or until display shows Answer Settings, ,or until display shows Outgoing Message, ,or until display shows Answer Only, ,

, after tone speak message then press #.

Press and hold the button until you hear “Please select outgoingmessage”, then release the button. Press for Answer and Record

or for Answer Only.

or until display shows Answer Settings, ,or until display shows Answer Mode, ,or to highlight either Answer and Record or Answer Only, .

Press and hold

, .

or until display shows Record Memo, , aftertone speak memo then press #.

to increase volumeto decrease volume

Quick guideQuick guide to most commonly used answering machine settingsand functions

ONOFF

AnsOn Off

AnsOn Off

Skip

Skip

Play

Vol

Vol

OK

OK

OK NEW

OK

OK

OK

NEW

OK

OK

OK

NEW

OK


7

In this guide

At a glance 1

Menu structure 3

Quick guides 4-6

Introduction 8

Safety information 9

Setting up 10

Using the telephone 14Making and receiving calls 14Call timer 15Secrecy/Music on hold 1750 Name and number directory 18Redial 21Paging 23

Base unit settings 24

Handset settings 26

BT Select Services 29Caller Display 29Calls list 29Call Waiting 321571 Voice mail indication 33

Setting up and personalising your answering machine 35

Message display on the base station 35Answer delay 37Audible message alert 38Outgoing messages 39Answer mode 43

Using the answering machine via the base unit 45Using the answering machine via the handset 48

During message playback 49Memos 51Call screening/Call intercept 52

Remote access 53Time saver 54Operating the answering

machine remotely 55

Using Quartet 3000 additionalhandsets 56

Registering your handset 56Transferring calls 58

General information 59Guarantee 59If you have to return your product 60Technical information 60Batteries 60Call security 61Switchboard compatibility 62Switchboard use 62

Help and advice 63Index 65

Note

In this user guide, we’ve includedhelpful tips and useful notes. They areshown in a white box like this.

Note

There is a detailed Index at the back of this guide, see page 65.

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Quartet 3500

Play

2


8

Introduction

HELPLINE

If you have problems with your phone, call the Quartet 3500 Helpline on 0870 605 8047.

Your Quartet 3500 is designed for easeof use and made to the high standardsset by BT.

You can expect your Quartet 3500 toprovide many years of quality service.Please read the instructions carefullybefore use and keep this user guide forfuture reference.

For your records

For guarantee purposes proof ofpurchase is required, so please keepyour receipt.

Date of purchase:

Place of purchase:

Serial number:(on the underside of the base unit)

Unpacking your Quartet 3500

Check that your Quartet 3500 is complete.If anything is missing, please contactyour place of purchase immediately.

Quartet 3500 handset.

Quartet 3500 base unit.

Power supply unit.

Telephone line cord.

3 handset fascias (1 already fitted on the handset)


9

Safety information

General

Only use the power supply unitincluded with the product. Using anunauthorised power supply willinvalidate your guarantee and maydamage the telephone. The item codefor the power supply unit is 872264, asstated on the underside of the base unit.For the handset, use only the approvedrechargeable battery pack. Under no circumstances should non-rechargeable batteries be used. Using unapproved batteries willinvalidate your guarantee and maydamage the telephone.Radio signals transmitted between the handset and base may causeinterference to some hearing aids.Do not dismantle the handset or base station. This could expose you to high voltages or other risks. Contact the Helpline for repairs.Never dispose of batteries in a fire.There is a serious risk of explosionand/or the release of highly toxicchemicals.

Cleaning

Simply clean the handset and basestation with a damp (not wet) cloth, or an anti-static wipe. Never usehousehold polish as this will damagethe product. Never use a dry cloth as this may cause a static shock.

Environmental

Do not expose to direct sunlight.

The product may heat up when thebattery pack is being recharged. Thisis normal. However, to avoid damagewe recommend that you do not placethe product on antique/veneeredwood.

Do not expose your product to fire,explosive or other hazardousconditions.

There is a slight chance that yourphone could be damaged by anelectrical storm. We recommend thatyou unplug the power and telephoneline cord for the duration of thestorm.


10

Setting upFollow these steps to set up your Quartet 3500 ready for use.

Plan the location

Situate your Quartet 3500 close enoughto the mains power socket and telephonesocket so that the cables will reach.

Make sure it is at least 1 metre awayfrom other electrical products to avoidinterference.

Do not situate the product in thebathroom or other humid areas.

Your Quartet 3500 works by sendingand receiving radio signals between thebase unit and the handset.

The strength of the signal depends onwhere you site the base unit and howthe aerials are deployed.

The higher the base unit is located, the better. An upstairs room is ideal.

2 Plug the power supplycord into the back of thebase unit

1 Handset and base aerials

Your Quartet 3500 handset and baseuse compact aerials which werecommend you pull out to obtain thebest signal and reception available.

JKL

ABC

DEFMen

u

Powersupplyunit

Telephone line cord

Note

Avoid touching the aerials during acall as this may cause a clicking sound.


11

Note

Do not connect the telephone linecord to the phone socket until thehandset is fully charged. This willprevent the risk of the phone beinganswered before the batteries arecharged, which may prevent themfrom reaching maximum capacity.

3 Connect the base unitpower supply to a powersocket

The green Power/In use light will comeon when the power is switched on.

The power supply unit must remainplugged in all the time.

4 Charge the handset

Your handset comes with arechargeable battery pack pre-installedbut the battery pack will needcharging.

When you first use your Quartet 3500,the rechargeable battery pack in thehandset needs charging for 24 hours.

Place the handset on the base unit,ensuring the contacts are touching.

The red CHARGING light will come on.

The charging light will remainconstantly lit while the handset isplaced on the base unit, even when thehandset batteries are fully charged.

Note

When fully charged and in goodcondition, the handset will provide upto 7 hours talktime or 72 hours standby.

If you are making a call and thehandset battery is running low youwill hear a warning tone every 10-15 seconds.

Place the handset on the base unit torecharge.

However, the charge capacity ofrechargeable batteries will reduce withtime as they wear out, so reducing thetalk/standby time of the handset.Eventually they will need to be replaced.New battery packs can be obtainedfrom the Helpline. Please see page 60for instructions on how to install a newbattery pack.


12

5 When the handset hasbeen charged for 24 hoursplug the line cord into thetelephone wall socket

Note (cont)

To get the longest possible life fromyour battery, leave the handset off thebase unit for a few hours each day.

6 To set the day

Press the UP or DOWN buttonuntil the display shows AnswerSettings.

Press the OK option button.

Press the UP or DOWNbutton until the display showsDay Setting.


The display will show Sunday.

Use the UP or DOWN buttonto scroll to the correct day.

Press the OK option button toconfirm.

Press the CLEAR button untilyou return to the standbyscreen.

OK

OK

OK

Telephoneline cord


13

Helpline

If you have any difficulties setting upyour Quartet 3500 please call theHelpline on 0870 605 8047.

7 Changing your handsetfascias

Your Quartet 3500 is nowready for use.

There are 3 removeable handset fasciasto choose from (one is fitted already onthe handset). Press in the centre of thefascias and slide upwards to take off.

To put a new fascia on, slide the fasciadown onto the handset making sure thatit clips into place securely.

6 To set the time

Press the UP or DOWN buttonuntil the display showsHandset Settings.


The display will show Timesetting.


The first digit will be flashing.

Enter the current time in 24hour format, e.g. 08:24.


You will hear a confirmationtone.


OK

OK

OK

Note

If you subscribe to a Caller DisplayService from your Network Providerthe time will be set when you receiveyour first call.


14

Using the telephone

Making and receiving calls

To make an external call

Lift the handset off the baseunit.

Press the TALK button.

The green In Use light on thebase unit begins to flash andthe handset display will showthe icon while it is in use.

Listen for the dialling tone.

Dial the number you want.

Your Quartet 3500 has a menu drivendisplay. The UP and DOWN buttonsallow you to scroll through the menuand the OPTION buttons below thedisplay allow you to select options withineach menu. Preparatory dialling

First enter the number to bedialled. The number is shownon the display. If you make amistake, press the CLEARbutton to remove any incorrectdigits.

ABC

DEF

Menu

OPTION buttons

UP and DOWNbuttons

Note

To quit a menu at any time, press theCLEAR button. This will take you backone step. To return to the standbyscreen keep pressing the CLEAR button.


15

To end a call

Press the TALK button.OrReplace the handset on thebase unit.

To receive a call

When the phone rings:

The handset display will showEXTERNAL CALL or if you havesubscribed to a Caller DisplayService it will show your caller’stelephone number or name ifyou have stored it in yourdirectory (unless the numberhas been withheld or is aninternational number).

If your handset is on the baseunit, simply pick it up to answerthe call.

Or

If your handset is off the baseunit, press the TALK button.

Call timer

Your handset will automatically timethe duration of all external calls. Thehandset display shows the call durationboth during your call and for a fewseconds after it is completed.

Note

An Inductive Coupler has been builtinto the handset to improve soundquality for people using hearing aids.Switch your hearing aid to T andadjust the position of the handset untilyou get the best reception.

If you have entered thenumber correctly, press theTALK button to dial thenumber. The display will showCalling.


16

Note

Your Quartet 3500 handset uses atelescopic aerial that should be pulledout when on a call to obtain the bestsignal and reception available.

To select an alternativechannel during a call

Your Quartet 3500 automaticallyscans the available radiochannels and selects the bestquality reception to use.

If you experience interferenceduring a call, press the CHANoptions button.

Your caller will momentarilybe placed on hold. The displaywill flash Seeking Channel andyour handset will select analternative channel and thenreturn to your caller.

To cancel channel seeking atany time, press the CLEARbutton.

CHAN

TU

V

JK

L

ABC

DEF

MNO

WXYZ

GHI

PQ

RS

Cal

l

Wai

tin

gPa

use

Men

u

Note

The handset range is up to 250 metresfrom the base unit in ideal conditions.The stated range of this product ismeasured in open field conditions. Walls,ceilings and metal structures willreduce the maximum range.

If you start to go out of range whileusing the phone, you will hear warningbeeps. Move closer to the base unit. If you do not move back into range yourcall may be disconnected. You cancheck if you are in (or out of) range by pressing the button and thenthe button when you are in standby mode. The display will showeither IN RANGE or OUT OF RANGE for afew seconds.


17

Secrecy/Music on hold

When on a call you can talk to someonein the same room without your callerhearing.

To switch Secrecy on and off

To switch on during a call:

Press and release the SECoption button, displayed on thehandset screen.

The display will flash Secrecyand your caller will be put onhold. Both you and your callerwill hear music until the SECoptions button is pressed again.

You can now talk to someonein the same room without yourcaller hearing you.

To switch off during a call:

Press and release the SECoption button again to returnto your caller.

SEC

SEC

To adjust the earpiece volume

During a call you can adjustthe volume of the handsetreceiver. The earpiece volumewill remain at the volume level you set until you adjust itagain.

During a call:Press the UP or DOWN buttonto increase or decrease theearpiece volume.

The display will show thecurrent volume setting, e.g.,

As you increase or decreasethe volume the boxes willshow the volume level.

VOLUME

= Maximum

VOLUME

= Minimum


18

50 Name and NumberDirectory

You can store fifty of your mostfrequently used names and telephonenumbers in the directory. Please notethat numbers can be no longer than 20 digits and names no longer than 13 characters.

To store a name and numberin the directory

Press the DIRECTORY optionbutton.

Press the NEW option button.

The display will show EnterName and the cursor will flashunderneath.

Enter the name using theletters on the keypad buttons.

NEW

Note

You can change between upper andlower case by pressing the A-a optionbutton and enter a space betweencharacters by pressing the 1 buttontwice. You can also use the ✱ and # buttons for other punctuationcharacters.

For example, if you wish toenter the name TOM:

To enter the letter T, press the 8 button. The cursor willautomatically move to the right.

To enter the letter O, press the6 button three times.

To enter the letter M, pressthe 6 button.

If you enter a characterincorrectly use the CLEARbutton to delete it and thenenter the correct character.

When you have entered thename correctly, press the OKoption button to confirm.

The display will show EnterNumber and the cursor willflash underneath.

Enter the telephone numberyou want to store, (includingthe dialling code).

If you enter a digit incorrectlyuse the CLEAR button todelete it and then enter thecorrect digit.

When you have entered thenumber correctly, press theSAVE option button to confirm.

TUV

MNOMNO

OK

SAVE


19

To view and dial a name andnumber in the directory


The first entry in the directorywill be displayed (if there areno entries in the directory thedisplay will show DirectoryEmpty).

Use the UP or DOWN buttonto scroll through the directoryto find the entry you want.

Or

To search alphabetically, pressthe relevant keypad number,for example to find TOM, pressthe 8 button and scrollthrough the entries under T.

When the entry you want isdisplayed, press the TALKbutton to dial the number.

TUV

The display will show EntrySaved and then show the nameand number you have entered.


Please note that you MUSTenter a name and a number, if you do not your entry willnot be stored and the displaywill show Error. The displaywill then return to the nameentry field.

Note

Stored numbers can includeswitchboard and networkservices that use the ✱ and # buttons as well as PAUSEand RECALL functions.

To enter a pause in a directorynumber, press the button.

P a u s e


20

The display shows Entry Saved.


To edit a name and number inthe directory


The first entry in the directorywill be displayed.

Use the UP or DOWN button toscroll through the directory tofind the entry you want to edit.

Press the EDIT option button.

The display will show EditName and the name will have acursor flashing after it.

Press the CLEAR button todelete it, character by character.

Enter the new character(s)using the letters on the keypadbuttons.


The display will show EditNumber and the number willhave a cursor flashing after it.

Press the CLEAR button todelete all unwanted digits.

Enter the new digit(s).

Press the SAVE option buttonto confirm.

EDIT

OK

To delete a name and numberin the directory


The first entry in the directorywill be displayed.

Use the UP or DOWN buttonto scroll through to the entryyou want to delete.

Press the DEL option button.

The display will show DeleteEntry?

Press the DEL options button to confirm. (If you decide not to delete, press the SAVEoptions button.)

The display will show EntryDeleted and you will hear aconfirmation beep.


DEL

DEL

SAVE

To copy a number from theredial list to the directory

Press the LNR button.

The last number you calledwill be shown on the display.

Use the UP or DOWN buttonto scroll through the redial listto the number you require.

Note

You will not be able to copy a number in the redial list tothe directory if the directory is already full. If you try to,the display will showDirectory Full. You will needto delete a number in thedirectory first, see page 20.

P a u s e


21

To automatically redial thelast number called

Press the TALK button andwait for the dialling tone.


The last number you calledwill be shown on the displayand dialled automatically.


Press the TALK button whenthe number you want to redialis displayed.

The number will be dialledautomatically.

Redial

Your handset automatically saves thelast 5 telephone numbers dialled into aredial list. You can then redial any ofthe last 5 numbers called or copynumbers from the list into the directoryor delete them from the redial list.

P a u s e

To redial a number from theredial list


The last number you calledwill be shown on the display (if you have this numberstored in your directory thename associated with it willalso be shown).

P a u s e


22

Press the COPY option button.

The display will show EnterName.

Enter a name using thekeypad (as shown on page 18,“To store a name and numberin the directory”).


The display will show EditNumber.

Edit the number if you need toby pressing the CLEAR buttonto delete any unwanted digits.

Press the SAVE options buttonto confirm.

The display will show EntrySaved.


COPY

OK

SAVE

To delete a number from theredial list


The last number you calledwill be shown on the display.


Press the DEL option button.


(If you decide not to delete the number, press the SAVEoptions button.)

Press the DEL option button toconfirm.

The display will show EntryDeleted.


DEL

DEL

P a u s e


23

Paging

You can page the handset from the baseunit to alert a handset user that theyare wanted or to locate a missinghandset. However, paging calls cannotbe answered by a handset.

To page the handset

Press the PAGE button on thebase unit.

The handset(s) will ring. (The base unit will also ring toconfirm paging is working.)

You can stop paging at anytime by pressing the PAGEbutton on the base unit or anybutton on the handset(s).

(If you press the TALK buttonyou will stop the paging butwill also seize the line. Pressthe TALK button a second timeto clear the line.)

Paging will continue to ring for approximately one minute.If the paging is not answeredafter this time your handsetwill return to standby.

Page

Page

To delete all numbers fromthe redial list


The last number you called willbe shown on the display.

Press and hold the DEL optionbutton for 3 seconds.

The display will show DeleteWhole Redial List?

(If you decide not to delete allnumbers, press the SAVEoption button).

Press the DEL option button toconfirm.

The display will show RedialList Deleted.


DEL

DEL

P a u s e


24

Base unit settings

To adjust the base ringervolume

The base has 3 ringer volumesettings: Off, Low and High.The default setting is High.

Press the UP or DOWN buttonuntil the display shows BaseSettings.

Press the OK options button.

The display shows RingerVolume.


The current ringer volumesetting will be highlighted.

Use the UP or DOWN buttonto highlight which volumesetting you require: Off, Lowor High. You will hear a samplering for the High or Lowsettings.


To change the base ringermelody

The base has 3 ringer melodiesto choose from: 1, 2 and 3.



Press the UP or DOWN buttonuntil the display shows RingerMelody.


The current melody will behighlighted.



OK

OK

OK

OK

OK


25

Use the UP or DOWN buttonto highlight which melody yourequire: 1, 2 or 3. You willhear a sample melody on eachpress.

Press the OK options button toconfirm.



OK


26

Handset settings

To lock or unlock the keypad

You can lock the keypad so thatit cannot be used accidentallywhile carrying it around.

Press the CLEAR button.

Press the ✱ button. The keypadis now locked.

The display will show the icon.

(If you press any button now,the display will show, PressClr Then * To Unlock Keys.

To unlock the keypad, pressthe CLEAR button and thenthe ✱ button again. The icon will disappear and theclock will return.

IMPORTANT

If the keypad is locked youwill NOT be able to dial theemergency numbers 999and 112.

To adjust the handset ringervolume

The handset has 3 ringervolume settings: Off, Low andHigh. The default setting isHigh.

Press the UP or DOWN buttonuntil the display shows HandsetSettings.


Press the UP or DOWN buttonuntil the display shows Ringer

Volume.


The current ringer volumesetting will be highlighted.

Use the UP or DOWN button tohighlight which volume settingyou require: Off, Low or High.You will hear a sample ring forthe High or Low settings.

OK

OK


27




OK

To change the handset ringermelody

The handset has 3 ringermelodies to choose from: 1, 2and 3.



Press the UP or DOWN buttonuntil the display shows RingerMelody.



To change the handset pagemelody

The handset has 3 pagemelodies to choose from: 1, 2and 3.



Press the UP or DOWN buttonuntil the display shows PageMelody.


Use the UP or DOWN buttonto highlight which melody yourequire: 1, 2 or 3. You willhear a sample melody on eachpress.




OK

OK

OK OK

OK


28


Use the UP or DOWN buttonto highlight which melody yourequire: 1, 2 or 3. You will heara sample melody on each press.




OK

The current setting will behighlighted.

Press either the OFF or ONoptions button.

You will hear a confirmationtone if you switch the keytones ON.


ONOFF

To switch the handset keytones ON or OFF



Press the UP or DOWN buttonuntil the display shows KeyTones.


OK

OK

Note

Please note that if you switch thehandset keytones off, you will not hearany confirmation tones when alteringthe Quartet 3500 settings.


29

BT Select Services

If you have subscribed to your NetworkProvider’s Caller Display Service, youwill be able to see your caller’s numberon your handset display (provided it isnot withheld) prior to answering the call.

For example, your handset display willlook like this:

If you have your caller’s name andnumber stored in the directory you willsee the name on the display.

IMPORTANT

To use Caller Display you must firstsubscribe to the service from yourNetwork Provider. A quarterly fee ispayable. For more information on BT’s Select Services call BT free on0800 800 150.

Caller Display

Calls list

The Calls list holds up to 30 telephonenumbers and they are stored in theorder they were received. The caller’sdetails are stored in the Calls list whetheryou answered the call or not. If a call isreceived when the list is full, the oldestentry will be deleted automatically.

When a new call is received in the Callslist the icon will flash on the displayand the calls counter above the iconwill show how many new calls you have received. You need to press the option button to enter the Calls list.

0800 800152

Note

It may take a couple of seconds for thedisplay to show the telephone numberor name for an incoming call. Thedisplay will initially display Externalfollowed by the number.


30

To view and dial a number inthe Calls list

Press the CALLS LIST optionbutton.

The most recently receivednumber or name will be shown.

Use the UP or DOWN buttonto scroll through the list.

To dial a number in the list,press the TALK button whenthe number you require isdisplayed.

The number will be dialledautomatically and the displaywill show Calling.

To copy a number in the Callslist to the directory


The most recently receivednumber will be shown.

Use the UP or DOWN buttonto scroll through the list to thenumber you want to copy.

Press the COPY option button.

The display will show EnterName.

Enter a name using thekeypad (as shown on page 18,“To store a name and numberin the directory”).


The display will show EnterNumber.

Edit the number if you need toby using the CLEAR button todelete any unwanted digits.

COPY

OK

When the display shows NEW after thetime and date it means that it is a newcall that has not been viewed yet. When all calls have been viewed NEWwill disappear and the call counter willreturn to 0.

You can view, scroll through, dial anddelete numbers in the list and copynumbers to the directory.

New

14:51 22 Jul

0800 800152

Del Copy

New iconindicates thatthere are newunviewed callsin the list.


31

The display will show EntryDeleted and then return to thenext entry in the Calls list.


To delete the whole calls list



Press and hold the DEL optionsbutton for 2 seconds.

The display will show DeleteWhole Calls List?

Press the DEL button again toconfirm. (If you decide not todelete the list, press the SAVEoptions button).

The display will show Calls List

Deleted and then will return tothe standby screen.

DEL

DEL

To delete a number from theCalls list



Use the UP or DOWN buttonto scroll through the list to thenumber you want to delete.

Press the DEL options button.


Press the DEL option buttonagain to confirm. (If you decidenot to delete, press the Saveoptions button).

DEL

DEL

Press the SAVE option buttonto confirm.

The display will show EntrySaved.


SAVE


32

Call Waiting

If an incoming call arrives while you arealready engaged on a telephone call,you will hear a soft beep every 5 seconds(this beep is not audible to the personyou are speaking to).

Instead of the engaged tone, thesecond caller will hear an announcementto hold as you are aware that there is asecond call.

IMPORTANT

To use Call Waiting you must firstsubscribe to the service from yourNetwork Provider. A quarterly fee ispayable. For more information on BT’s Select Services call BT free on0800 800 150.

To use Call Waiting

You can answer the secondcall, without disconnecting yourfirst caller, by pressing the CALL WAITING button. Thefirst caller will be put on hold.

When you have spoken to thesecond caller you can return tothe first caller by pressing theCALL WAITING button again.You can switch back and forthbetween the two calls withoutdisconnecting either if you wish.

If you wish to disconnect thefirst call, press the TALKbutton after speaking to thefirst caller.

The handset will then ring.Press the TALK button againand continue with the secondcaller.

The second caller will only becharged for their call from themoment you answer and notwhile they are waiting for yourinitial contact.

Call

W a it i n g

Call

W a it i n g


33

1571 Voice mail indication

This feature will only work if you have subscribed to BT Answer 1571 orCall Minder and switched the 1571feature ON.

BT Answer 1571 and Call Minder areautomated answering services located atyour local telephone exchange which willtake messages when you are out, engagedon another call or on the internet.

To enable your Quartet 3500 to let youknow you have messages you must firstsubscribe to a BT messaging service.

BT Answer 1571 is a basic answeringservice and is completely free of chargeto BT customers. To activate the service,dial Freefone 0800 003 800.

For information on Call Minder, call BT on Freefone 0800 800 150. This is a chargeable service.



Press the UP or DOWN buttonuntil the display shows Check1571 BT Answer.


The display will show 1571.

The current setting OFF or ONwill be highlighted.

Press either the OFF optionbutton or the ON option buttonto switch 1571 OFF or ON.


When switched ON the 1571icon will remain steady on thedisplay to indicate that thehandset is ready to ‘check’ forvoice mail messages.

The 1571 icon on the handsetand the green light on thebase unit will flash to indicatewhen you have new voice mailmessages and will keepflashing until you have listenedto all of your messages.


To switch 1571 voice mailindication ON/OFF

The 1571 feature is defaultedas OFF so you will need toswitch the feature ON if youwant your handset to indicatewhen you have new voice mailmessages.

OK

OK

OFFON


34

To access your voice mail

Press the TALK button.

Press the 1571 option buttonif it is displayed on the handsetdisplay screen (as this indicatesyou have a new voice mailmessage).

Or

Dial 1571 to access yournetwork answering serviceand follow the announcementsto play, save and delete yourmessages using the keypad.

Note

The 1571 voice message indicationicon is activated by an interrupted dialtone, which you can hear when youpick up your phone. BT Select Services,such as Call Diversion and CallBarring also use interrupted dial toneso therefore they will cause the 1571icon to flash on the handset even if nomessages have been left.

1571


35

Setting up and personalisingyour answering machine Your Quartet 3500 can digitally recordup to 13 minutes of messages, witheach message lasting a maximum of 3 minutes. As well as recordingincoming messages, you can recordmemos for other users.

You can operate your Quartet 3500from:

•The base unit

•The handset

•Remotely from any external Touchtone™ telephone

Your Quartet 3500 comes with two pre-recorded outgoing messages,Answer and Record or Answer Only,(see page 39) but if you wish you canrecord your own (see pages 40-41).

Message display on thebase station

The table (on the next page) providesan explanation of what is shown on thebase station display.


36

DISPLAY DEFINITION

(Blank) Power off.

C-0 (flashing) Day/Time needs to be set.

0-9 Answer-on mode, 0-9 messages.

9 (flashing) 10-59 messages. Indicating more than9 messages stored.

–– Power on, but answer off mode

Alternating The display flashes between awith dash and the number of0-9 messages saved in the memory.

A (flashing) Handset menu and Remote

access in progress.

E (flashing) Error.

F (flashing) Memory full.

P (flashing) Message paused.

P-1: When selecting or playing

Answer & Record outgoingmessage.

P-2: When selecting or playing

Answer Only outgoing message.

r (flashing) Message recording (memo,

outgoing message or incoming

message).

t or 2 to 9 Setting or reading answer delay.

8-0 Counting down.

To switch the answeringmachine ON/OFF

You can switch the answeringmachine on and off using thebase or the handset.

Switch on/off using the base:

Press and release the ANSON/OFF button to switch ONor OFF.

If you hear, “Answer on, youroutgoing message is....”, theanswering machine isswitched ON and is ready toanswer incoming calls andrecord any messages (unlessAnswer Only is selected whichis an advisory announcementonly and does not allowmessages to be recorded).

The display on the base unit shows the number ofmessages stored in thememory.

If you hear, “Answer off ”, theanswering machine isswitched OFF.

The display on the base unitwill flash between a dash andthe number of messages savedin the memory.

AnsOn Off

MessagedisplayLED

Page

Quartet 3500

Play

2


37

To adjust the base unitloudspeaker volume

The loudspeaker volumeranges from 0-9 plus H, where0 is off and H is the maximumlevel. The loudspeaker volumewill be set at 5.

Press the VOL + button on thebase to increase the volume.

Press the VOL – button on thebase to decrease the volume.

The message display on thebase will show the volumelevel on each press.

Switch on/off using thehandset:

Press the UP or DOWN buttonuntil the display shows AnswerOff On.

Press either the OFF or ONoption button.

Your chosen setting will beannounced, “Answer on, youroutgoing message is…”, or,“Answer off ”.

If the answering machine isswitched ON, the handsetdisplay will show the icon.

Vol

Vol

Vol

Vol

If you adjust the volume whenthe answering machine is notbeing used, a beep sounds ateach press. When the volumereaches its highest or lowestlevel two beeps will sound.

Answer delay

Answer delay sets the number of timesyour Quartet 3500 will ring before theanswering machine picks up your calland starts playing the outgoingmessage. Your Quartet 3500 will be setto answer after 6 rings. You can changethis setting to between 2 and 9 rings ortime saver (TS). For more informationon time saver, see page 54.

To change the answer delaysetting via the base unit

Press and hold the Skip �

button on the base unit until thecurrent setting is announced,then release.

Press and release the Skip �

button to move through thesettings, with each press theoptions will be announced andwill also be shown on the baseunit display, i.e 8, 9, TimeSaver, 2, 3, 4, 5, 6, 7.

Skip

Skip

Audible message alert

When new messages have beenreceived, your Quartet 3500 will beepevery 10 seconds (when audible messagealert is switched ON). The volume ofthe beep is at the volume you have setfor the loudspeaker. The default settingis OFF.

When the answering machine is in the idle mode:

Press and hold the � SKIPbutton on the base unit tochange the setting.

The prompt will announce“Message alert on/off” asappropriate.

To set audible message alertvia the base unit


38

To change the answer delay setting via the handset



Press the UP or DOWN buttonuntil the display shows AnswerDelay.



OK

When you hear the setting youwant, do not press the Skip �

button again. After a shortdelay your chosen setting willbe announced.

To check the answer delaysetting

Press and release the Skip �

button on the base unit.

The current setting will beannounced and also shown onthe base unit display.

Skip

Use the UP or DOWN buttonto highlight the setting yourequire from between 2 and 9or TS.



OK

OK

Skip

Answer and Record

Your Quartet 3500 has a pre-recordedAnswer and Record outgoing messagethat allows your caller to leave amessage.

“Hello, your call cannot be taken at themoment, so please leave your messageafter the tone”.

However, you can record your ownAnswer and Record outgoing messageif you wish, see “To record your ownAnswer and Record outgoing message”,see opposite.

Answer Only

Your Quartet 3500 will play a pre-recorded Answer Only outgoingmessage but will not allow your callerto leave a message.

“Hello, your call cannot be taken at themoment and you cannot leave amessage, so please call later”.

However, you can record your ownAnswer Only message if you wish, see“To record your own Answer Onlyoutgoing message”, on page 40.

Note

You can only record your own outgoing messages via the handset.


39

Outgoing messages

The outgoing message is the messageyour caller first hears when the answeringmachine picks up their call. Your Quartet3500 comes with 2 pre-recorded outgoingmessages to choose from as follows:



Press the UP or DOWN buttonuntil the display showsMessage Alert.



Press the ON options buttonto switch message alert ON orpress the OFF options buttonto switch it off.


To set audible message alertvia the handset

OK

ON

OFF

OK


You will hear, “Please speakafter the tone. To end recording,press #”.

After the tone, speak youroutgoing message into thehandset. Press the # buttonwhen you have finished.Throughout recording r willflash on the base unit display.

The prompt will announce,“Your outgoing message is”, and then play your message.

Note

Recording, checking or playing youroutgoing message does not set it as thecurrent outgoing message to be playedwhen your answering machine takes acall, you will need to set the answermode, see page 43.


40

To record your own Answerand Record outgoingmessage

You can record your ownAnswer and Record outgoingmessage to use instead of thepre-recorded message alreadyavailable. Your outgoingmessage can be up to 3 minuteslong. You can reinstate thepre-recorded outgoing messagelater if you wish to, see page 44.

Pick up the handset.



Press the UP or DOWNbutton until the display showsOutgoing Message.


The display will show Answerand Record.


The display will show Outgoing

Message, and will play yourAnswer and Record messageimmediately via your handset.

OK

OK

OK

NEW


41

To record your own AnswerOnly outgoing message

You can record your ownAnswer Only outgoingmessage to use instead of thepre-recorded message alreadyavailable. Your outgoingmessage can be up to themaximum recording capacity of12 minutes, but it is advisablethat you try to keep it shorter toallow time for recording memos,or incoming messages if youdecide to set the alternativeAnswer and Record outgoingmessage. Your own outgoingmessage will replace the AnswerOnly pre-recorded outgoingmessage. It is possible toreinstate the original messagelater if you wish to, see page 44.




The display will show AnswerMode.

Press the UP or DOWN buttonuntil the display showsOutgoing Message.


Use the UP or DOWN buttonto scroll to Answer Only.


The display will show Outgoing

Message and will play yourAnswer Only messageimmediately via the handset.


You will hear, “Please speakafter the tone. To end recording,press #”.

After the tone, speak youroutgoing message into thehandset. Press the # buttonwhen you have finished.Throughout recording r willflash on the base unit display.

The prompt will announce,“Your outgoing message is”, andthen play your message.

OK

OK

NEW

OK

Note

When recording your own AnswerOnly outgoing message, pleaseremember not to invite your caller toleave a message as the Answer Onlymode will not record incomingmessages.

To check or play youroutgoing message via the base unit

You can check and play yourcurrent outgoing message atany time via your Quartet 3500base unit.

Press the ANS ON/OFFbutton.

The prompt will announceeither:

“Answer on, your outgoingmessage is...” and play yourcurrently selected outgoingmessage.

Or

“Answer off”.

The base display will show Pflashing alternating with thenumber of the outgoingmessage currently selected: 1 for Answer and Record

and 2 for Answer Only.

To check or play youroutgoing message via the handset


42

AnsOn Off

You can check and play yourcurrent outgoing message atany time via your Quartet 3500handset




The display will show AnswerMode.

Press the UP or DOWNbutton until the display showsOutgoing Message.


Use the UP or DOWN buttonto highlight the mode youwant to set, either: Answer andRecord or Answer Only.


The display will show OutgoingMessage and the voice promptwill automatically announce via the handset “Your outgoingmessage is”, and play yourmessage.

OK

OK

OK




Press the UP or DOWN buttonuntil the display shows AnswerMode.


Use the UP or DOWN buttonto highlight the mode youwant to set, either: Answer andRecord or Answer Only.

Press the OK option button to confirm. The voice promptwill automatically announceyour chosen outgoing messagevia the handset.


OK

OK

OK


43


Answer mode

You can select either Answer andRecord or Answer Only mode. Pleasenote that Answer Only mode does notallow your caller to leave a message.

Press and hold the ANSWER ON/OFF button until you hear, “Please selectoutgoing message”, thenrelease the button.

Either

To set Answer and Record,press and release the � Skipbutton.

Or

To set Answer Only, pressand release the SKIP � button.

Your chosen setting will beannounced over the basespeaker.

To set the answer mode viathe base unit

To set the answer mode viathe handset

AnsOn Off

Skip

Skip


44

Pick up the handset.Press the UP or DOWN buttonuntil the display shows AnswerSettings.Press the OK option button.Press the UP or DOWN buttonuntil the display showsOutgoing Message.Press the OK option button.Use the UP or DOWN buttonto select the outgoing messageyou want to delete, either:Answer Only or Answer andRecord.Press the OK option button.The display will show Outgoingmessage, and the handset voiceprompt will automaticallyannounce the outgoing messageto be deleted.Press the DEL option button during message playbackto delete it and re-instate thepre-recorded message.The prompt will announce,“Your outgoing message is”, andthe original pre-recorded

outgoing message will be played.

Press the CLEAR button untilyou return to the standby screen.

OK

OK

DEL

Note

You cannot delete the pre-recordedoutgoing messages. If the currentoutgoing message selected is the pre-recorded message and you try and deleteit, you will hear a beep and the pre-recorded message will be played to you.

To delete your own outgoingmessage and re-instate thepre-recorded outgoingmessage via the handset

You can delete your personalisedoutgoing message and returnto your Quartet 3500’s pre-recorded outgoing message.First select the outgoingmessage you want to delete,see opposite column on this page.Whilst your selected outgoingmessage is playing press theDELETE button on the base unit.The message will stop playingand you will hear a short beep,then the default pre-recordedoutgoing message.

To delete your own outgoingmessage and re-instate thepre-recorded outgoingmessage via the base unit

OK

Del


45

Using the answering machinevia the base unit

To playback all messages

Press the PLAY button.

The prompt will announce,“You have (n) messages”.

Your message(s) will beplayed back, starting with thefirst message received. Bothnew and old messages will beplayed.

Note

Press the button at any time duringplayback to stop messages playing.

Stop

At the start of each message,the number of the message isannounced. The messagenumber will also be shown onthe base unit display.

To playback new messages only

Press and hold the PLAYbutton.

The prompt will announce,“You have (n) new messages”or “You have no new messages”.

Your new message(s) will beplayed back, starting with thefirst message received.

Play

Play

Page

Quartet 3500

Play

2


46

To pause a message duringplayback

While listening to a message,press the PLAY button.

The message will be paused.You will hear a beep every 10seconds and the messagedisplay will show P flashing.

Press the PLAY button againto resume playback.

To skip forward andbackward through messages(including fast forwardplayback)

During playback:

Press the SKIP � button toskip forwards to the nextmessage.

If you press and hold the SKIP � button the currentmessage will be played at 11⁄ 2times the speed (fast forwardplayback).

To delete an individualmessage

During playback:

Press the red DELETE button.

The prompt will announce,“Message deleted”.

The message is not deletedyet, but at the end of playbackwhen there is an 8 secondcountdown followed by aconfirmation tone. Let thecountdown reach 0 and all theselected messages are deletedand the remaining messagesare saved.

Skip

Skip

Skip

Play

PlayDel

Press the � SKIP button toreturn to the start of thecurrent message. Press againto return to the start of theprevious message.


47

To delete all messages

When all messages have beenplayed the prompt willannounce, “End of messages.To delete all messages, pressdelete”. The display countsdown from 8 - 0.

During the countdown, pressthe red DELETE button. Theprompt will announce, “Allmessages deleted”. At the end ofthe countdown there will be aconfirmation tone.

If you decide not to delete,press the STOP button duringthe 8-0 countdown. Allmessages will be savedincluding any marked fordeletion.

Del

Stop


48

Using the answering machinevia the handset

TUV

JKL

ABC

DEFMNO

WXYZGHI

PQRS

Call


Menu

To playback messages

Press the option button.

The display will show Playmessages and the number of new messages and thenumber of total messages (old and new).

e.g.,

Press the NEW options buttonto play new messages only.The prompt will announce,“You have (n) new messages”,and your new messages will be played back (or “You haveno new messages”).

Press the ALL option button toplay all messages (old and new).The prompt will announce,“You have (n) messages”, andall your messages will beplayed back in the order theywere received.

NEW

ALL

Play messages

03 07

New All


49

To adjust the earpiecevolume for message playback

During playback:

Press the UP button toincrease the volume.

Press the DOWN button todecrease the volume.

The display will show volumeand the level you are setting.The volume will remain at thelevel you have set until youadjust it again.

To skip back during messageplayback

During playback:

Press the option buttonto skip back to the start of thecurrent message.

Press the option buttontwice to skip back to the startof the previous message.

|<<

|<<

To skip forward duringmessage playback

During playback:

Press the option buttonto skip forward to the nextmessage.

>>|

To delete individualmessages during playback

During playback:

Press the DEL option button.Playback of the message isstopped and the prompt willannounce, “Message deleted”.

DEL

|<<

|<<

>>|

09:30

Message 01

Del |<< >>|

During message playback

When a message is being played thehandset display will show the numberof the message and you will have theoptions to increase or decrease theearpiece volume, delete messages orskip forwards and backwards throughyour messages.

e.g.,


50

Playback of the next messagewill begin. The message hasnot actually been deleted atthis point but it has beenmarked for deletion. At theend of message playback therewill follow an 8 secondcountdown. When thecountdown reaches 0 allmarked messages will bedeleted.

When all messages have beenplayed back, if all messageshave been marked for deletionthe prompt will announce,“End of messages. All messagesdeleted”. The display will showDeleting messages and thecountdown from 8-0 will begin.To delete messages let thecounter reach 0.

If you do not want to deletemessages, press the SAVEoption button.

To delete all messages

When all messages have beenplayed back, the prompt willannounce, “End of messages.To delete all messages, pressdelete”. The display will showEnd of messages and countsdown from 8-0.

Press the DEL option buttonduring countdown. Theprompt will announce, “Allmessages deleted”.

If you do not want to deletemessages, press the SAVEoption button.

DEL

SAVE

SAVE


51

Memos

A personal memo can be recorded onyour Quartet 3500 and left as a memomessage for another user. Memos can beof any length, up to the maximumrecording capacity (12 minutes), but youshould try to keep them short to allowtime for recording incoming messages.

Note

You cannot record a memo using the base unit.

To record a new memomessage


Press the UP or DOWN buttonuntil the display shows RecordMemo.


The prompt will announce,“Please speak after the tone. Toend recording, press #”.

After you hear the beep, speakyour memo into the handset.

The display will show To End

Recording Press #.

Press the # button to endrecording.

The display will return to thestandby screen.

Your memo is now stored andcan be played back later.Memos are stored in the sameway as incoming messages sothe message counter on thehandset and base will increaseby one. The memo can beplayed back in the same wayas incoming messages.

OK

To screen a call from the base unit

While listening to your callerleaving a message via the baseunit loudspeaker, you candecide to take the call bypressing the TALK button onthe handset.

Or

If the handset is resting in thebase unit and you decide totake the call, lift the handsetoff the base and speak to thecaller.

Recording will stopautomatically.


52

Call screening/Call intercept

You can let your answering machinepick up a call, even if you are in. Thisallows you to identify your caller anddecide whether to take the call.

Make sure the volume is set to anaudible level, see page 37. Allow theincoming call to be answered by theanswering machine as normal. You willhear the caller begin to leave a message.

To screen a call via thehandset (when the handset is off the base unit)

If you decide to take the call,press the TALK button.Recording will stopautomatically.

If you want to end callscreening and let theanswering machine take thecall and finish recording themessage, press the CLEAR button.

When your Quartet 3500telephone rings, press theSCREEN option button.

You can hear your caller beginto leave a message. Thedisplay will show Screening.

You can adjust the callscreening volume using theUP or DOWN button.

SCREEN


53

Remote access

You can turn your Quartet 3500answering machine on and off andlisten to your messages from anyTouchtone™ telephone. To protect yourprivacy, messages can only be accessedby entering a 3-digit security code.

The pre-set code is 000 and can bechanged. If you change the code it isadvisable that you make a note of itsomewhere safe.

To change your security PIN code



Press the DOWN button untilthe display shows SecurityCode.


The display will show 000.

Enter a 3-digit PIN code ofyour choice.


To switch your answeringmachine on remotely

If you go out and forget to turnyour answering machine onyou can switch it on remotely.

Dial your telephone number.

Let the phone ring for 20 ringsuntil you hear your outgoingmessage.

Press the ✱ button.

Enter your 3-digit PIN code.

Press the 7 button within 8seconds. You will hear,“Answer On”, and youranswering machine will nowbe switched on to answerincoming calls.

OK

OK

OK

PQRS


54

Note

If you have new messages they will beplayed after you have entered yoursecurity code.

To check for messagesremotely

Dial your telephone numberand wait.

When you hear your outgoingmessage, press the ✱ button.You will hear, “Please enteryour security code”.

Enter your 3-digit PIN code.

If you have new messages, youwill hear, “You have (n) newmessages”, and your messageswill be played back.

If you have no new messages,you will hear, “You have nonew messages, to hear mainmenu press 1”.

You have 8 seconds to pressthe 1 button before youranswering machine hangs up.

Note

If you enter your security PIN codeincorrectly you will hear, “Incorrectsecurity code, please enter your security code”. Re-enter your securityPIN code. If you enter it incorrectly thesecond time, you will hear, Incorrectsecurity code, thank you for calling”,and will then hang up.

Time saver

The time saver feature is useful if youare out and want to ring in and check if you have received any new messages.

If your answering machine is set totime saver you can check whether youhave new messages or not before youranswering machine actually answersyour call. If you have new messagesyour answering machine will answerafter 2 rings, if you do not have anynew messages, it will not answer until 6 rings. This enables you to hang upbefore you are connected, saving youtime and the cost of a call. See page 37to set the answer delay to time saver.

Note

You cannot use this feature if youhave BT Answer 1571 or CallMinder active, as the call will beintercepted before the 20 rings.


55

Operating the answeringmachine remotely

When you have accessed your answeringmachine remotely, you can operate itusing the keypad numbers on the phoneyou are using.

The remote access main menu

The main menu lets youoperate a range of answeringmachine functions remotely.Simply follow the instructionsas announced:

“To play all messages, press 2”.

“To play new messages, press 3”.

“To skip back during messages,press 4”.

“To delete during messages,press 5”.

“To skip forward duringmessages, press 6”.

“To set answer on or off, press 7”.

“To hear the outgoing messagemenu, press 8”.

“To set a new security code,press 9”

“To hear main menu, press 1”.

ABC

WXYZ

DEF

GHI

JKL

MNO

PQRS

TUV


56

Using Quartet 3000 additionalhandsetsYou can buy and use up to four moreQuartet 3000 additional handsets withyour Quartet 3500 to extend yourphone system without needing to installextension sockets for each new phone.

Each additional handset is supplied withits own charger and user guide, but the following information will tell youhow to register and use an additionalhandset with your Quartet 3500.

TUV

JKL

ABC

DEF

MNO

WXYZ

GHI

PQRS

Call


Menu

TUV

JKL

ABC

DEF

MNO

WXYZ

GHI

PQRS

Call


Menu

TUV

JKL

ABC

DEF

MNO

WXYZ

GHI

PQRS

Call


Menu

TUV

JKL

ABC

DEF

MNO

WXYZ

GHI

PQRS

Call


Menu

TUV

JKL

ABC

DEF

MNO

WXYZ

GHI

PQRS

Call


Menu

Note

You must charge your additionalhandset for 24 hours before registering it.

Registering your handset

You must register your Quartet 3000additional handset before it can be usedwith your Quartet 3500 base unit.

To register a Quartet 3000additional handset

Please ensure you only havethe handset you wish toregister ready when followingthe instructions below.

Once charged, your additionalhandset will show the followingscreen:

Page

Quartet 3500

Play

2

Register

Handset ?

OK


57


The display will show Press

Page On Base Until Base Beeps.

Press and hold the base unitPAGE button. When you hear abeep release the PAGE button.

The display will show HandsetRegistered.

Your handset is automaticallyassigned the next availablehandset number. For exampleyour Quartet 3500 handset isalready registered as Handset 1so if this is your first additionalhandset it will becomeHandset 2, if it is your second itwill show Handset 3 and so on.

The handset will then show thestandby screen:

OK

Page

00:00

Handset 2

To de-register a handset

Press the UP or DOWNbutton until the display showsDe-Register.


The display will show De-Register This Handset?


The display will show HandsetDe-Registered and then, aftera few seconds Re-RegisterHandset?

OK

OK


58

Transferring calls

You can transfer calls between handsetsthat are registered to the base unit.

To transfer a call

During your call:Press the TRAN options button.Your external caller will be puton hold and will hear music.

The display will showTransfer To Handset_.

Enter the handset number thatyou want to transfer the call to.


The called handset will ringand the display will showTransferring Call.

(If you decide to cancel thecall transfer, press the CLEARbutton).

The ringing handset usershould press the TALK buttonto speak to the caller.

If the call is not answeredwithin 20 seconds the originalhandset will ring.

If after a further 30 secondsthe call is not taken then thecaller will be disconnected.

TRAN

OK


59

General information

Guarantee

Your Quartet 3500 is guaranteed for aperiod of 12 months from the date ofpurchase. Subject to the terms listedbelow the guarantee will provide for therepair of, or at BT’s or its agent’sdiscretion, the option to replace theQuartet 3500 or any component thereof,(other than batteries), which isidentified as faulty or below standard,or as a result of inferior workmanshipor materials. Products over 28 days oldfrom the date of purchase may bereplaced with a refurbished product.

The conditions of this guarantee are:• The guarantee shall only apply to

defects that occur within the 12 month guarantee period.

• Proof of purchase is provided.• The equipment is returned to BT or

its agent as instructed.• This guarantee does not cover any

faults or defects caused by accidents,misuse, fair wear and tear, neglect,

tampering with the equipment, or anyattempt at adjustment or repair otherthan through approved agents.

• This guarantee does not affect yourstatutory rights.

Within the 12 month guarantee period:

Prior to returning your product, pleaseread the Help section beginning onpage 63 or contact the Helpline on 0870605 8047 for assistance. In the unlikelyevent of a defect occurring, pleasefollow the Helpline’s instructions forreplacement or repair.

Outside of the 12 month guarantee period:

If your product needs repair after theguarantee period has ended, the repairmust meet the approval requirementsfor connection to the telephonenetwork. We recommend that youcontact BT’s approved repair agentTecLogic on 01672 564444 or a localqualified repairer.


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If you have to return your product

Prior to returning your product, pleaseread the Help section on page 63, orcontact the Helpline on 0870 605 8047for assistance. If you still feel you haveto return your product, pack the basestation and handset securely, preferablyin the original packaging. All parts mustbe returned, including line cords, powersupplies and original batteries. (Pleasenote that we can not take responsibilityfor goods damaged in transit).

Technical information

How many telephones can you have?

All items of telephone equipment havea Ringer Equivalence Number (REN),which is used to calculate the numberof items which may be connected to anyone telephone line. Your Quartet 3500has a REN of 1. A total REN of 4 isallowed. If the total REN of 4 isexceeded, the telephones may not ring.With different telephone types there isno guarantee of ringing, even when theREN is less than 4.

Please note that any additional handsetsand chargers registered to the baseunit, will not add to the REN figure.

Only use approved power supply, itemcode: 872264.

Only use approved batteries, item code006988.

These products are available from theQuartet 3500 Helpline 0870 605 8047.

Remove the battery cover bypressing down on top of the lidand slide the cover off.

To replace the battery pack

Batteries

Although the battery pack isrechargeable it will eventually needto be replaced, see below for details onhow to replace the battery pack.


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Unplug the white connector andremove the old battery pack.

Plug the new battery packconnector in and lower thebattery pack into recess thenreplace lid.

Note

When fully charged and in goodcondition, the handset will provide upto 7 hours talktime or 72 hoursstandby.

If you are making a call and thehandset battery is running low you willhear a warning tone every 10-15seconds.

Place the handset on the base unit torecharge.

However, the charge capacity ofrechargeable batteries will reduce withtime as they wear out, so reducing thetalk/standby time of the handset.

Eventually they will need to be replaced.New batteries can be obtained fromthe Helpline on 0870 605 8047.

Note (cont)

To get the longest possible life fromyour battery, take the handset off thebase unit for a few hours each day.

Call security

Your Quartet 3500 has its own digitalsecurity code that prevents othercordless phone owners from using yourphone line. This ensures that you arecharged only for calls using your phone.However, all approved cordless phonesuse radio signals to communicatebetween the base unit and cordlesshandset units. It is therefore possible thatyour conversations could be overheardby other people, on their cordlessphones, or on ordinary radios that usethe same radio frequencies.

As this problem applies equally to allsimilar cordless phones currentlyavailable in the UK, call privacy cannotbe guaranteed. However, the securitycoding prevents unauthorised use ofyour line.


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Switchboard compatibility

This product is intended for use withinthe UK for connection to the publictelephone network and compatibleswitchboards, which support tone andpulse dialling and timed break recall. If in doubt please consult your serviceprovider.

Switchboard use

To set the dialling mode



Press the UP or DOWN buttonuntil the display shows DialMode.


The current dial mode settingwill be shown on the display.

Press the UP or DOWN buttonto select either Tone or Pulse.


You will hear a confirmationbeep.

To insert a pause in a storednumber

With some switchboards, afterdialling the access code youmay have to wait for a momentwhile the switchboard picks upan outside line.

If so, press the LNR button toinsert a pause before enteringthe telephone number.

To use the recall button

You may need to use the recallfunction if you are connectedto a switchboard/PBX (Private Branch Exchange),contact your PBX supplier forfurther information. The recallfunction is set to timed breakrecall and is also used for BT Select Services.

OK

OK

OK

Call

W a it i n g

P a u s e


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Help and adviceIf you have any problems using your Quartet 3500, this section willgive you the most common, easy to follow solutions.

Telephone problems Possible cause Solution

• Buzzing/poor reception.

• Answering machine not recording incoming messages.

• No dialling tone.

• Telephone will not dial out or cannot receive calls.

• Handset does not ring.

Handset and base aerials notextended.

Answering machine set to AnswerOnly outgoing message.

Telephone not connected totelephone line.

Mains disconnected.

Power cut.

Handset battery pack is discharged.

Handset not registered.

Handset ringer set to Off.

Extend both aerials.

Check your outgoing message, see page 42 and ensure theanswering machine is set to Answerand Record, see page 43. Make sureyou have not invited your caller toleave a message in your ownrecorded Answer Only outgoingmessage.

Plug the telephone into thetelephone line.

Ensure the power supply is correctlyconnected and switched on.

Wait until the power is restored.Replace handset on base unit for 10seconds and try again. If this doesnot work, disconnect the handsetbattery from the handset for 10minutes. Also disconnect the mainspower.

Then reconnect the base unit to themains, then replace the handset on the base unit for 10 seconds andtry again.

Place the handset on the base unitand recharge it for 24 hours ensuringthe CHARGING light is on.

Register the handset, see page 56.

Set ringer volume, see page 26.


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• You have dialling tone but thetelephone will not dial out.

• Base unit does not ring butlights show on base unit.

• Callers are faint.• Interference.• Buzzing.

• Tinniness.

• No Directory name and number stored.

• No CHARGING light on thebase unit.

You may be trying to use tone diallingon a pulse dialling exchange.

You are connected to a PBX and arenot dialling the access code.

Telephone is not connected to thetelephone line.

The base ringer is set to off.

Line fault or faulty socket.

Handset and/or base telescopicaerial not fully extended

You are moving out of range.

The base unit or the handset are too close to electrical equipment ormetal obstructions.

You may have entered a name andnot a number.

Dirty contacts on base unit orhandset.

Base unit not connected to thepower supply.

See page 62 to change to pulsedialling.

Use the PBX access code.

See page 62 for more information on switchboard use.

Plug the telephone into the telephonesocket.

Set the base ringer setting to ahigher volume, see page 24.

Try the telephone on another socketor another line. If the telephoneworks, contact BT on 151, or yourtelephone network operator forrepairs to the line or socket.

Extend the aerials to obtain the bestsignal available.

Move closer to the base unit.

Relocate the base unit or movearound with the handset untilreception improves.

You need to save both a name andnumber when storing an entry inthe directory, see page 18.

Clean the contacts with a dry cloth.Heavy soiling can be removed with a pencil eraser.

Plug the power supply into the wallsocket and switch on, and ensurethe other end is connected into thebase unit.

Telephone problems Possible cause Solution

HELPLINE

If you are still experiencing difficulties please call the Helpline on 0870 605 8047.


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Index

1571 voice mail indication 33Additional handsets 56Aerials 10Answering machine

answer delay 37answer mode 43audible message alert 38base unit loudspeaker 37call screening 52delete message 47, 49delete own outgoing

message 44loudspeaker volume 37memos 51message display on base 35on/off 36outgoing messages 39pause playback 46playback messages 45, 48set day and time 12skip forward/backward 46, 49remote access 53

Answer delayset via base 37set via handset 38

Answer modeset via base 43set via handset 43

Audible message alertset via base 38set via handset 39

Answer on/off 36At a glance 1-2Base ringer melody 24Base ringer volume 24Base unit settings 24Batteries

charging 11low warning 11replacing 60

Call security 61Call screening/intercept 52Caller Display 29Calls

end 15external 14make 14receive 15redial 21secrecy 17transfer 58


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Calls list 29copy to directory 30delete a number 31delete whole list 31dial a number 30view 30

Call timer 15Call Waiting 32Channel selection 16Charge handset 11Day – set 12De-register 57Dialling mode 62Delete

calls list entry 31directory name and number 20message 46, 49own outgoing message 44redial list number 22

Directorydelete 20dial 19edit 20store 18view 19

Display icons 4Earpiece volume 17End a call 15Fascias 13Fast forward message playback 46, 49

Guarantee information 59Handset

additional 56aerial 10charging 11fascias 13keytones on/off 28melody 27range 16register additional 56ringer 26

Help 63Helpline 8Inductive Coupler 15Keypad lock/unlock 26Key tones on/off 28Location of product 10Make a call 14Melody

base 24handset 27

Memo 51Menu structure 3On/off

1571 33answering machine 36key tones 28secrecy 17

Outgoing messages 39check or play via base 42


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check or play via handset 42record Answer and Record 40record Answer only 41set answer mode via base 43set answer mode via handset 43

Paging 23Page melody 27Pause 19, 62Phone socket 12Play messages

via base 45via handset 48

Power supply unit 10Preparatory dialling 14Pulse dialling 62Quick guide to answering

machine settings 6Quick guide to handset settings 5Range of handset 16Recall 62Receive a call 15Record

outgoing message 40-41memo 51

Redial 21Registering a handset 56Remote access 53REN 60Returning product 60Ring delay 37

Ringerbase 24handset 26

Safety information 9Screening calls 52Secrecy 17Security coding 61Security PIN code 53Set day and time 12Setting up 10Skip forward/backward during

playback 46, 49Standby screen 4Store name and number 18Switchboard compatibility 62Switchboard use 62Technical information 60Time saver 54Time-set 13Telephone line cord 12Tone dialling 62Transfer a call 58Unpacking 8Voice mail indication 33Volume

base ringer 24earpiece 17handset ringer 26loudspeaker 37


R&TTEThis product is intended for use withinthe UK for connection to the publictelephone network and compatibleswitchboards.

This equipment complies with theessential requirements for the RadioEquipment and TelecommunicationsTerminal Equipment Directive1999/5/EC.

Declaration of ConformanceHereby, Suncorp Technologies,declares that this Quartet 3500 is incompliance with the essentialrequirements and other relevantprovisions of Directive 1999/5/EC.

The Declaration of Conformance forthe Quartet 3500 is published on thewebsite http://www.suncorptech.com/bt


Offices worldwideThe telecommunications services described in this publication are subject to availability and may be modified from time to time.Services and equipment are provided subject to BritishTelecommunications plc’s respective standard conditions of contract.Nothing in this publication forms any part of any contract.

© British Telecommunications plc 2003.Registered Office: 81 Newgate Street, London EC1A 7AJ.Registered in England No. 1800000.Quartet 3500 Issue 1 (1/03) 5Designed by The Art & Design Partnership Limited.Printed in China 0168 !

Bt quartet 3500 User Guide from Telephones Online

Technology

Transcript of Bt quartet 3500 User Guide from Telephones Online