BT Advise. Knowledge that delivers

BT Advise One UC Readiness Assessment

Our Unified Communication (UC) Readiness Assessment will help you deliver the best customer experience that’s possible, simply by improving your UC performance. Reliable communications always increases productivity. Very soon you can build a stronger business case for UC, making sure you’re getting the best return on your UC investments.

Making business communications work better for everyone UC solutions bring teams together, making them more productive and minimising travel. But they can also put major demands on your IT and networking infrastructure. If your network isn’t up to the job, you could spend a lot of money on UC but still have bad application performance. That wouldn’t be good for your user experience or your ROI.

We can help.

With our specialist knowledge and tools, we look at your UC infrastructure in detail, including video, voice and collaboration tools from all your vendors. Then we assess how ready your underlying infrastructure is for UC – focusing on your IT, security infrastructure, wi-fi, LAN and WAN.

That means we can find out what’s making your UC perform poorly and spot any risks. Then we’ll help you get everything working together.

With improved UC performance your staff get a better experience. We’ll help you get everyone in your organisation on board, so your stakeholders will really see the benefits.

How does the UC Readiness Assessment work? We look into your UC environment and show you how to optimise its performance – giving your end users a better experience. Our analysis is spread across three key areas:

• Application performance management We look at the performance of your current voice, video and data estate. We assess the potential impact of adding new UC applications onto other business-critical applications. This phase includes:• spotting any application issues and threshold

violations• assessing your application architecture (please note:

this isn’t a full application audit)• performance monitoring and testing analysis• one full week of application monitoring.

• Network performance management We evaluate the UC readiness of your physical and wireless network infrastructure (for example, its latency, jitter, packet loss and network use). This phase includes: • finding out about your application use, load

projections and any performance risks to your network

• testing your network infrastructure’s performance and capacity – for UC and real-time communications performance compliance.

• Analysis of service-level compliance We monitor your performance to make sure it complies with your service levels. This phase includes:• finding new ways to improve application and service

delivery• SLA monitoring, verification and investigation• reporting on end-user service levels.

What do you get from the assessment? You get a detailed report that tells you how to improve your UC. We show you where you are now and where you want to be, and how to make your physical and wireless networks perform at their best. We also identify new ways to save money and improve total cost of ownership (TCO).We give you in-depth information on how your applications are performing, flagging up any that threaten your network’s performance. We’ll tell you clearly what you need for effective service-level management.You’ll get a strategic plan for adopting UC across your business quickly, to help you get the best return on your infrastructure investments.

Why BT Advise for UC optimisation?We’ve provided performance optimisation services to clients all over the world for more than 15 years. We’re one of the world’s leading providers of communications services because we’re:• vendor independent – which helps you make the most

of what you already own• forward thinking – we keep track of the infrastructure

planning, monitoring and support services you’ll need, now and in the future

• cost effective – all our professional services have a pay-as-you-go model.

What’s next? If you’d like to find out more about giving your people a better UC experience (and building a stronger business case for UC investments), contact your BT account manager.

DisparateConsolidate

ConvergeExtend

• 10 non-integrated communication platforms

• No security for UC• No strategy for mobile users• Reactive service model• Different SLA’s• 20 service partners• Poor network performance• 6 vendors

• 3 Integrated communication platforms

• UCC roadmap• BYOD policy• Optimized service model• Scalable network• 1 Global service partner• Aligned SLA’s• 2 vendors

• 1 Unified communication platform

• High quality UCC user experience

• Mobility support• Pro-active service model• Intelligent global network• 1 Global support partner• Aligned SLA’s and KPI’s• Best-of-breed vendors

• 1 Unified Collaboration platform

• Federation with customers and partners

• Mobility support• IT Innovation • Intelligent agile network• 1 Global support partner• As-a-service OPEX model• IT as business partner

Defragmented non-integratedsilo’s

Rationalisedand simplifiedframework

Integrated andoptimised UCinfrastructure

Fully managedagile UCC businessplatform

Our broader UC optimisation approach

The BT Advise One UC Readiness Assessment is part of our portfolio of UC optimisation services. These services are here to help you be certain that your underlying network and infrastructure can support your UC vision.

Our UC Quick Start helps you build a business case and roadmap for UC to make sure you get the most out of your UC investments. We also offer a Hybrid Architecture Service, which brings all your different technologies and platforms together to support next-generation UC services – in line with your business objectives.

Increase your networking capabilities with BTOur end-to-end services (like BT IP Connect, BT Ethernet Connect, BT Connect Accelerate and BT Connect Application Optimisation) can help you build a business case – and get the most from your network environment.

Advise One customer journey

Offices worldwide

The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract.

© British Telecommunications plc 2013Registered office: 81 Newgate Street, London EC1A 7AJRegistered in England No: 1800000