bscit (2½ Hours) [Total Marks: 75 All questions are ... · Text book referred- Business...
Transcript of bscit (2½ Hours) [Total Marks: 75 All questions are ... · Text book referred- Business...
(2½ Hours) [Total Marks: 75
N. B.: (1) All questions are compulsory.
(2) Make suitable assumptions wherever necessary and state the assumptions made.
(3) Answers to the same question must be written together.
(4) Numbers to the right indicate marks.
(5) Draw neat labeled diagrams wherever necessary.
(6) Use of Non-programmable calculators is allowed.
Text book referred- Business Communication- Meenakshi Raman, Prakash Singh
1. Attempt any three of the following: 15
a. Ans:
Explain how concreteness and clarity helps in effective communication.
Explanation of concreteness with example-2.5 mark
Explanation of clarity with example-2.5 mark
b. Ans:
Explain the process of communication through a diagram depicting the essential
components of the process.
Diagram- 1 mark
Components with their functions -4 mark ( Refer pg 12 & pg. 13)
c. Ans:
State the advantages and disadvantages of grapevine communication.
Advantages – 2.5 mark Disadvantages-2.5 mark ( Refer pg.20 )
d. Ans
What are the two major forms of non-verbal communication? Explain any one.
Conscious and Subconscious (1 mark) Explain- 4 mark
e. Ans
List and explain the steps needed for managing cross-cultural communication.
1. Cultural Sensitivity 2. Careful encoding 3. Selective transmission 4.Careful
decoding 5. Follow-up actions ( 5 points- 5 mark)
f. Discuss the need for using technology in business communication.
5 points explaining the need for technology in business communication -5 marks
2. Attempt any three of the following: 15
a. Ans
Briefly explain the five major stages involved in writing effective business messages.
1. Prewriting 2. Drafting 3.Revising 4.Formatting 5.Proofreading (1 mark each)(Refer
pg no.139)
b. Ans
Explain the various types of business proposal based on target audience.
Internal and External proposals- explanation of both 2.5 mark each(Refer pg.206)
c. Ans
What are the main components of an effective introduction?
1.Attention-getters 2.Audience adaptation 3.Preview 4.Thesis statement 5.Credibility
statement ( 5 points -1 mark each) (Refer pg 320)
d. Ans
Discuss the role of non-verbal cues in conversations.
They are more important than words expressed. Non-verbal cues indicate the
relationship among the people participating in a conversation. Three dimensions-
immediacy, power and responsiveness ( 5 marks ) (Refer pg no. 346,347)
e. Ans
Explain the two types of interviewing techniques used by companies.
Any two types (2.5 marks each) (Refer pg.365)
https://abdullahsurati.github.io/bscit
https://abdullahsurati.github.io/bscit
f. Write instructions for a new student on how to get from one part of your university to
another department
3. Attempt any three of the following: 15
a. Ans
Mention any five advantages of teleconferences.
Refer pg no 398(any five points- 1 mark each)
b. Ans
State the various purposes of team presentations.
Project proposals, Progress reports, Orientation and training programmes, Contact
proposals, Venture capital requests and Public agency request/regulatory review
(Refer pg no 423)
c. Ans
“Briefing and public speaking differ in their style of presentation”-Justify.
Proper justification in their respective style of presentation (5 marks)
d. Ans
What is the role of human resource communication in an organization?
Refer pg no 470
e. Ans
What are the main contents of the minutes of a meeting?
Refer pg no 392
f. Ans
Enlist the non-functional roles in group discussion.
Being aggressive, Blocking, Self-confessing, Competing, seeking sympathy, Special
pleading, Horsing around, Seeking recognition and withdrawing.
(Refer pg no.413,414)
4. Attempt any three of the following: 15
a
Ans
Write a note on basic communication model.
Refer pg no 515,516
b
Ans
Distinguish between the collaborating and accommodating strategies of conflict
resolution.
Collaborating(win-win) and Accommodating (lose-win) (5 points )5 marks
Refer pg no. 525,526
c
Ans
What is the role of a professional communicator?
Refer pg no 559,560
d
Ans
Briefly explain any two ethical perspectives.
Refer pg no 555,556,557
Any two 2.5 mark each
Religious, Universalistic, Economic, Humanistic, Legal and Utilitarian perspective.
e
Ans
What are the different benefits of advertising?
Economic, Cultural ,Moral and Religious benefits of Advertising(Refer pg no.578)
f
Ans
Discuss any one referencing style.
Modern Language Association, American Psychological Association and Chicago
Manual style (Any one 5 marks) Refer pg no 612
https://abdullahsurati.github.io/bscit
https://abdullahsurati.github.io/bscit
5. Attempt any three of the following:(Refer vcskills pdf) 15
a. Explain the plan stage in detail.
b. Write a short note on concept map.
c. State the importance of creating outline in executing stage
d. Explain how graphics help in presentation.
e. Give the guidelines for typography.
f. Elaborate the use of templates in visual communication.
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https://abdullahsurati.github.io/bscit
https://abdullahsurati.github.io/bscit