BrainstormWHAT DO YOU BELIEVE

ARE THE CHARACTERISTICS AND METHODS NEEDED FOR

EFFECTIVE COMMUNICATIONS WITH YOUR TEAM

Session 2 - Communication Skills

ACTIVITY - Communication Skills

To listen well, you need to:

• Listen to understand, rather than listen to reply

• give all of your attention and express interest in the speaker

• keep an open mind

• indicate that you are listening eg. eye contact, nod head

• listen to the main ideas

• not get stuck on particular words or bad communication habits of the speaker

• summarize what the person has said after they finish speaking to ensure you have the understood what has been said.

Listening

ACTIVITY PUSH – PULL COMMUNICATIONS

Communication Skills

Associates

Family

Acquaintances

Social YOUR TEAM

YOU at

WORK

Regulatory bodiesSuppliers

External advisors

Team Leaders, officers, administrative staff,

management

Customers / clients

Communication networks

Channels of Communication

• Intranet

• Email

• face to face meeting

• net meetings

• notice boards

• Radio

• training sessions

Communications as part of presenting

“Communications does not need to take you away from your duties. You can build your communication skills while doing

your day –to-day job of working, leading or training your team”

How this can be achieved

Create internal communications – manage by

walking around. Talk about what works, what people like, what is the mood of the place Talk with and get to know your

staff

Encourage team members with expertise, skill and or

knowledge to speak at meetings / exercises that are relevant to the whole team,

Help team members with their communication skills, so that the information they provide

add to the whole team dynamics Know your teams longer term

goals. This helps to focus communications that are

important for your team today and tomorrow

Building and maintaining your communication skill

• Building and maintaining communications is vital for you as a trainer to help your whole team to achieve their training outcomes.

STRATEGIES TO HELP THIS PROCESS

1: Be prepared

2: Be a good listener

3: Make notes

4: Give first then receive

5: Follow up

6: Be specific

7: Choose effective communication techniques

8: Choose time effectively

7 TIPS for good communications

• Team involvement

• Create consultative environment

• Support consultation

• Consultative process

• Turn ideas into actions

• Give feedback

• Develop Trust and Confidence