Brussels Living services light
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Transcript of Brussels Living services light
LIVING?• They constantly learn more about our needs, intents,
preferences, and change in real time.
• They are very proximate to us in the environment- think
wearables and nearables.
• They will affect our lives in profound ways.
HOW WILL LIVING
SERVICES CHANGE
OUR LIVES?
• Automation of low maintenance decisions and actions
• Long term learning from what we do
• Powered by data and analytics
• Collected from sensor rich objects and interactions via
everyday services
• Think about environments not industries
THE UBER SWITCH
• Payments vanish into the cloud
• Taxis will become invisible
• But the answer to “where is my cab” becomes visible
• And user data aggregated to predict service
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PROBLEMS DISAPPEAR
• Remote diagnostics alert issues before the
user knows
• Simple repair at a distance
• Or dispatch teams to resolve
• This is happening for consumers already…
• Tesla
• And will revolutionise insurance
CUTTING PROCESS
• “Approval in principle” for mortgages
• Over half the questions removed
• Now 91% completion rate
• Decision time days to seconds
• Telephone support halved
• 9/10 blind test rating
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FOR THE HARRY POTTER
GENERATION
• Sensors
• Immersive displays
• Learning systems
• Gesture control
Mercedes
= MAGIC