BRUNEI CIVIL SERVICE: Overview and Challenges
Transcript of BRUNEI CIVIL SERVICE: Overview and Challenges
Architecture of the Public Sector:Machinery of Government
Briefing to Ministry of DefenceExecutive Development Program
By Pehin Dato Haji Hazair1st May 2004
Civil Service Role 1 Government’s Administrative Machinery
Uphold Supreme Authority of His Majesty the Sultan and Yang Di-Pertuan of Brunei Darussalam
Uphold National Philosophy Malay Islamic Monarchy
Development of the Country Welfare of the People
Traditional Roles of Government Peace Keeper Law Enforcer Regulator Service Provider
Civil Service Role 2
Civil Service Role 3 Facilitator
Facilitate Public Dealing with Government Improve and Upgrade Service Quality
Moderniser Educated, creative and innovative officers
Thinker Provide ideas, constructive and positive plans
History of the Civil Service Prior to 1906 (Sultan Hassan’s Canons)
System of traditional civil service After 1906
British Residency After 1959
Brunei Constitution After 1984
Ministerial System
The Civil Service Today 1 Supreme Authority
His Majesty the Sultan and Yang Di-Pertuan of Brunei Darussalam
Councils/Committees as Advisers Councils appointed under Constitution Other Councils Permanent Committeess and Task Forces Ad-Hoc Committees and Task Forces
The Civil Service Today 2 Administrative Functions
Ministers as Heads of Ministries Permanent Secretaries as CEOs Deputy Permanent Secretaries, Director-
Generals, Directors and Heads of Departments assisting
The Civil Service Today 3 Civil Service Central Agencies
Prime Minister’s Office Central Coordinator and Agency
Treasury Fiscal Framework
Public Service Commission Recruitment and Selection
The Civil Service Today 4 Other Agencies
Public Service Department (JPA) Formulates and implements policies
Management Services Department (MSD) Act as R&D Department
Civil Service Institute (IPA) Provides training
Regulations 1 Public Service Commission Act General Orders Prime Minister’s Office Circulars (incl.
State Secretariat (1961-1984) & British Residency Office (1906-1961)
Treasury Circulars Financial Regulations
Regulations 2 Anti Corruption Bureau
Eradicate corruptions Audit Department
Ensure procedures are followed Other Agencies
State of the Civil Service Largest Employer in the Country
12% of population 39,000 civil servants (21,000 women)
5 Divisions Division 1 – Directors & Managerial Division 2 – Executives Division 3 – Supervisory Division 4 & 5 - Support
State of the Civil Service 2 Functional Services
Administrative Diplomatic Professional & Technical Medical Religious Educational Others
State of the Civil Service 3 Types of Appointments
Permanent Non-Permanent
Month to Month Contract Open Vote Daily Pay
TAP Scheme
State of the Civil Service 4 Promotions and Disciplinary
Public Service Commission Promotion and Transfers Committee Disciplinary Boards Ministerial Personnel Boards
Improving Efficiency 1 Civil Service Vision
Revolutionize mindsets Managerial & Administrative Effectiveness Competitive and Innovative
Cultivate dedication and ethics Provide excellent, effective & quality services
Sectoral Strategies Guided by MIB Philosophy
Improving Efficiency 2 Expanding Use of ICT
Brunei Information Technology Council E-Government Executive Committee $788 million under RKN8 Flagships Programs
TAFIS Human Resource Management Common Office Environment Smart Card
Improving Efficiency 3 Customer-Friendly and Customer Focused Taskforces
E-Government Law Revision Civil Service Review and Modernising Cttee
Modern Tools – TQM, BSC, ISO, QCC Civil Service Excellence Awards Client’s Charter or TPOR
Improving Efficiency 4 11 Ethics
Bersih, jujur dan amanah amalan mulia Cekap, cepat dan tepat tuntutan kerja Titih, lutanan dan menghargai masa asas kejayaan Berilmu, kreatif dan inovatif asas kebaktian Beriltizam, keterbukaan dan akauntabiliti
mengukuhkan keberkesanan Sabar, tabah dan bersopan santun amalan mulia
Improving Efficiency 5 11 Ethics (cont)
Meningkatkan produktiviti dan daya saing menambah penghasilan
Qudwah dan qiadah teladan kepimpinan Setiakawan, syura dan bermuafakat membawa
berkat Berjimat cermat asas kemakmuran Pemedulian asas perpaduan
Improving Efficiency 6 Staff Performance Appraisal
Audit staff performances Used for bonus, promotions, trainings &
medal Audit Committee
Audit department’s performances Financial regulations observed
Improving Efficiency 7 Surveys on morale of civil servants
Identify and evaluate morale Develop suitable programs
Human Resources Development In-Service Training Executive Development Program BAS training
Challenges facing Civil Service Inefficient Services Government Driven Economy Financial Crisis Process of Nation Building Globalisation
Responses to Challenges 1 Inefficient services
Better coordination among government agencies
Inspectorate by MSD Organisational and personnel management
JPPA General Orders Schemes of Services Work Manual Procedures
Responses to Challenges 2 Inefficient Services (cont)
Corporatisation and Privatisation Law Revision
Government Driven Economy Diversify economy
Financial Crisis BDEC Council New Economic and Planning Department 8th RKN
Civil Service Aspirations Skilled and Dedicated Civil Service
Proactive, action oriented, knowledgeable, IT literate, keeping up with current policies and issues
Thinking skills & broader mindsets Leaderships Multi-tasking roles Customer friendly and customer focused