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2013 CTI REPORT

TABLE OF CONTENTSTABLE OF CONTENTS

Introduction

Overview

Foreword

The Survey

Survey Participants

Current Integration

Mobile Technology

Software in Use

Cloud Security

Integration Efforts

Conclusion

Special Thanks

About Us

3

4

5

6

7-8

9-11

12-13

14-20

21-23

24-25

26-27

28

29

Brought to you by Copyright, 2013. All rights reserved. 02jbknowledge.com

JB Knowledge Technologies, Inc., makers of SmartBidNet, SmartCompliance, and SmartReality, conducted the first annual Construction Technology Integration (CTI) Survey in June 2012 because there was a distinct need to learn more about technology adoption within the commercial construction sector, the primary market for JBKnowledge.

The 20 question, web-based survey was distributed to thousands of commercial building professionals, eliciting more than 450 responses. The results were first presented by JBKnowledge President, James Benham, at the Associated General Contractors (AGC) of America IT Forum in Chicago on August 16, 2012.

The second annual CTI Survey was conducted in July 2013 to further evaluate technology usage and integration among commercial building professionals and how implementation has changed since the 2012 survey. The 2013 CTI Survey further explored cloud adoption, mobile policies, security, and the role of technology professionals in construction companies. This report reveals the comprehensive results of the 2013 survey with commentary and analysis from the perspective of a construction information technology provider. Feedback and recommendations are strongly encouraged to help build and improve the CTI survey for future participants.

2013 CTI REPORT

INTRODUCTIONINTRODUCTION


The 2013 CTI Survey aims to understand the typical construction technology end-user, the mobile and cloud solutions they employ, and how those technologies integrate to support construction project collaboration. The following questions were posed during numerous discussions between the survey facilitator and its construction industry audience, further confirming the need for this survey.

What technology solutions and devices are industry professionals relying on in each stage of the construction process?

How important are integration and mobility when making technology purchase decisions, and how are companies sharing and transferring data when those features are not available?

Are fears of data security and privacy in the cloud influencing technology adoption and implementation?

2013 CTI REPORT

OVERVIEWOVERVIEW


When we conducted the CTI survey for the first time in 2012 we were excited to have approximately 450 construction professionals respond. To say that we are indebted to the over 700 respondents to this year’s survey is an understatement. We’re sincerely grateful to all who participated and especially appreciative of our partners in the construction industry who helped us shape the content and distribute the survey. Through many rounds of feedback and discussions over the past year, we believe the improvements made to this year’s survey fueled the 50% increase in response rate.

I’ll also note that there are a variety of other information technology related questions we’d like to include in this survey, such as IT department staffing and budgeting. However, we believe the key to maintaining a high response rate is to use five minutes or less of survey participants’ time.

The survey is designed to reveal how construction technology trends have evolved since 2012 and to address emerging issues or concerns. Similar to last year, the survey results elicited a mix of reactions. I was excited to see cloud and mobile adoption increasing, disappointed to see Excel and Manual/Paper processes still prevalent, and terrified to know most companies have no cloud security policies in place. A recent quote from a client increased in relevance with each survey statistic, “I got into construction decades ago because you didn’t have to be a rocket scientist, only to find out that now, you have to be a rocket scientist to be in construction.” This survey revealed that more construction professionals are feeling the pressure to be tech savvy, but many still lack the corporate policies, resources, and support.

This year we’ve added several questions about a quickly growing area of construction technology - mobile devices and the applications that drive them. Mobile capabilities have grown in importance, but the methods to secure those mobile capabilities are lagging behind. The same seems to be true of cloud solutions - the general

sentiment is ‘implementation first, figure out how to secure it later.’

This is a concerning trend for those who know the risks associated with data loss, malicious insiders, and open interfaces. I can’t stress enough that companies employing any level of cloud technology should be aware of the Cloud Security Alliance’s Notorious Nine cloud threats for 2013. Take data security in your office and among your employees just as seriously as you take data security in the cloud.

The primary driver behind developing this survey in 2012 was to confirm a theory: construction professionals use significant amounts of technology, but are not given the means to integrate the data produced by that technology. For the second year in a row this survey has confirmed our theory, but we do see a light at the end of the tunnel.

In organizations like the rejuvenated agcXML and the Construction Open Software Alliance (COSA), efforts are finally underway to establish cross-application, out-of-the-box integration. The same way your smartphone’s calendar, email, and address book talk to each other, these organizations are working to promote the seamless transfer of data between your independent software providers, not just closed loop integration inside one provider’s suite of products.

Most importantly, you, the builders, can get involved - don’t forget that supply is driven by demand. So, I’ll leave you with a final thought before exploring the CTI survey results - demand integration. Your projects will thank you.

Sincerely,

James M. Benham, President & Co-FounderJB Knowledge Technologies, Inc. | Makers of:

[email protected]

2013 CTI REPORT

FOREWORDFOREWORD


The 2013 CTI Survey consisted of 30 questions. The survey began by categorizing participants by industry, company size and role within the company. The survey then asked about the technology solutions that participants use daily and the integrations available for those solutions. Respondents next identified the hardware and software they use at each stage of the building process, from accounting to client relationship management. After describing the solutions they use, survey participants answered questions about how and if they are securing those technologies. Those identifying themselves as part of their company’s IT department were asked a set of conditional questions regarding cloud and mobile security policies. Finally, the survey asked respondents which technology providers they believe are leading the way in terms of cloud integrations.

The survey was distributed via email, social media and online publications to over 15,000 construction professionals. It is important to note that a statistically relevant number of respondents are users of JBKnowledge’s SmartBidNet construction bid software and predominantly estimators, therefore questions

involving invitation to bid, occupation, and mobile apps may be statistically skewed. JBKnowledge has made significant efforts to distribute this survey to as broad an audience as possible to mitigate potential statistical bias. Several COSA member companies and National Associations, geared toward commercial construction, also distributed the survey.

Many of the same questions that were presented in the 2012 survey were also in the 2013 survey. To compare the results, the graphs from last year’s survey are provided in gray alongside the 2013 graphs. Thanks to feedback from last year’s survey, the number of respondents selecting “Other” for any given question was significantly reduced this year by including more varieties of answer choices.

Lastly, on all questions with answer choices that were not simply “Yes/No” or a ranking system, survey respondents could select multiple answers. Many companies use a variety of solutions. For this reason, only percentages displayed in a pie graph will add up to 100%.

2013 CTI REPORT

THE SURVEYTHE SURVEY


Respondents

A total of 708 construction professionals took this year's survey. Estimators represented the largest percentage of respondents at 30%. Professionals at the owner, principal, and executive level were the next largest group. 15.9% of respondents identified themselves as “Other” and wrote in their roles, which are listed in the above graphic. Respondents covered

almost all stages of the construction process, from bid management to BIM to job site superintendents. Many respondents perform an operational and/or managerial role with “Coordinator, Manager, Chief, or Lead” affixed to their title. A small percentage of administrators, educators, engineers and architects also participated.

Accountant · Administrative Assistant · Bid Manager · Billings · BIM Manager · Business Analyst · Business Development CFO · Chief Process Executive · Cloud Security · Construction Manager · Consultant · Corporate IT Manager · Designer · Director of Finance · Director's Assistant · Division Manger · Document Control · Educator · Estimating Coordinator · Estimating Expeditor · Estimator · Field Engineer · General Contractor · Intern · IT Director · Manager of Information Systems · Marketing Manager · Office Manager · Operations Controller · Operations Manager · Other Internal Operations/Accounting/Software Admin · Plans Coordinator · Product Management · Project Assistant · Project controls manager · Project Coordinator · Project Developer · Project Engineer · Project Executive · Project Superintendent · Property Manager · Purchasing · Quantity Surveyor · Risk Manager · Sales · Scheduling Manager · Special Projects · Subcontract Administrator · Superintendent · Supplier · Support & Training Dirrector · Sustainability Professional · VDC Director · Virtual Construction Manager · VP of Preconstruction · Accountant · Administrative Assistant · Bid Manager · Billings · BIM Manager · Business Analyst · Business Development CFO · Chief Process Executive · Cloud Security · Construction Manager · Consultant · Corporate IT Manager · Designer · Director of Finance · Director's Assistant · Division Manger · Document Control · Educator · Estimating Coordinator · Estimating Expeditor · Estimator · Field Engineer · General Contractor · Intern · IT Director · Manager of Information Systems · Project Manager · Office Manager · Operations Controller · Operations Manager · Other Internal · Accounting/Software Admin · Plans Coordinator · Product Management · Project Assistant · Project controls mgr · Project Coordinator · Project Developer · Project Engineer · Project Executive · Project Superintendent · Property Manager · Purchasing · Quantity Surveyor · Risk Manager · Sales · Scheduling Manager · Special projects · Subcontract Admin. · Superintendent · Supplier · Support & Training Dirrector · Sustainability Professional · VDC Director · Virtual Construction Manager · VP of Preconstruction · Accountant · Administrative Assistant · Bid Manager · Billings · BIM Manager · Business Analyst · Business Development CFO · Chief Process Executive · Cloud Security · Construction Manager · Consultant · Corporate IT Manager · Designer · Director of Finance · Director's Assistant · Division Manger · Document Control · Educator · Estimating Coordinator · Estimating Expeditor · Estimator · Field Engineer · General Contractor · Intern · IT Director · Manager of Information Systems · Marketing Manager · Office Manager · Operations Controller · Operations Manager · Other Internal Operations/Accounting/Software Admin · Plans Coordinator · Product Management · Project Assistant · Project controls mgr · Project Coordinator · Project Developer · Project Engineer · Project Executive · Project Superintendent · Property Manager · Purchasing · Quantity Surveyor · Risk Manager · Sales · Scheduling Manager · Special projects · Subcontract Administrator · Superintendent · Supplier · Support & Training Dirrector · Sustainability Professional · VDC Director · Virtual Construction Manager · VP of Preconstruction · Accountant · Administrative Assistant · Bid Manager · Billings · BIM Manager · Business Analyst ·

ESTIMATOR

OWNER/PRINCIPAL

OTHER (SEE LIST ABOVE)

EXECUTIVE (CEO, CIO, COO, ETC.)

PROJECT MANAGER

CHIEF ESTIMATOR

IT STAFF

PRECONSTRUCTION MANAGER

ENGINEER

ARCHITECT 0.5%1.9%

5.9%8%8.3%

13.4%15%15.9%

17%30%

2013 CTI REPORT

SURVEY PARTICIPANTSSURVEY PARTICIPANTS


Analysis

Most survey respondents did not select/identify one specific role, or industry. Since a third of respondents work for companies building less than $5 million in projects per year, companies of that size typically have employees wearing many hats and working in overlapping departments. As one respondent commented: “I find my jobs, bid my jobs, run the jobs, and bill my jobs.” Operational roles also continue to merge with information technology administration roles where fully resourced IT departments are lacking. Even where IT professionals lead systems purchasing and deployment, the responsibility of training and support falls on the users themselves.

While most participants build commercial projects, many indicated that they occasionally work in other sectors and even perform subcontracting roles for larger companies. Respondents’ companies build large residential alongside commercial or occasionally build federal developments when subsidized projects arise. The effects of 2008’s economic crisis are still lingering in companies’ willingness to branch out of their traditional building roles.

79.2% of survey participants work in the commercial sector of the construction industry. However, there were representatives from across other sectors such as residential, industrial, civil, marine, and federal construction.

Survey respondents belong to a wide range of company sizes. The largest percentage, 30.3%, build over $100 million worth of projects annually with the next largest group, 15.6%, building $1 - 5 million in projects annually.

COMMERCIAL CONSTRUCTION

CONSTRUCTION SERVICES PROVIDER

OTHER *RESIDENTIAL CONSTRUCTION

79.2%10.8%8.8%

6.7%

Industrial/Energy Construction

Heavy Civil

Consultant

Higher Education

Electrical and Gas Utility Construction

Government

Environmental

Marine Construction

Manufacturing

Others included:

14.4%

12%

11.6%8.9%

15.6%

7.2%

30.3%MORE THAN$100 MILLION

$50 - 100 MILLION$10 - 20 MILLION

$5 - 10 MILLION

$1 - 5 MILLION

LESS THAN $1 MILLON

$20 - 50 MILLION

2013 CTI REPORT

SURVEY PARTICIPANTSSURVEY PARTICIPANTS


To learn about the technologies construction companies are employing, the survey first asked participants how many software applications they use on a daily basis. The majority of respondents are using six or more software applications daily with those using two or three applications daily coming in close after.

The next survey question asked participants how important software integration is to their internal processes and overall efficiency. Over 80% responded that software integration is "Important" or "Very Important."

When asked how many of their software solutions integrate, 29.7% stated that two of their software applications integrate. "None" was not far behind at 28.3%. Only 3.4% integrate 6 or more applications even though more than 21.7% use 6 or more applications day-to-day.

VERYIMPORTANT

NOTIMPORTANT

NOT VERYIMPORTANT

42.7%

40.1%

13%

0.8%3.4%

NEUTRAL

IMPORTANT

29.7%

28.3%

15.7%

5.7%

13%

3.4%1.7%

2.5%

2

3

4

5ALL+6

NONE

1

2012

8.6%

39.4%

16.2%

4.9%

4.3%

4.3%21.3%

NONE

ALL

4

1 2

3

5+6

1%

2013

2013 CTI REPORT

CURRENT INTEGRATIONCURRENT INTEGRATION


Respondents commented:

“Whatever the Owner, CM or GC is using.”

“Does Excel count?”

“Is a planroom software? If so, 6+, if not, 1.”


“Important, however we are so large and in so many industries and countries it is difficult to integrate.”

“Simplification and open standards are needed.”

“We are working hard to make this more of a core tenet.”

“Depends on the age of the person you ask here.”

“Neutral in practice, important in planning.”.

Respondents commented:“Integration still an issue; surprisingly, cloud-based programs are causing license/use issues with non-cloud based applications and in a couple cases actually degrading interoperability and efficiency.”

“Not all of them do, unless we use third party plugins.”

“We had to pay for custom integration utilities.”

“Capabilities exist, but too complicated to export then import.”.

15.0%

10%

14.5%

17%

20.7%

22.8%+6

5

3

2

1

4

2012

15.9%

8.5%

13.3%

19.9%

20.7%

21.7%+6

5

3

2

1

4

2013

Next, when asked how they transfer data between applications that don’t integrate, 52.5% responded that they use Microsoft® Excel, 36.5% use other manual processes, and 18.9% admitted that they don’t transfer data. Less than 20% use custom, in-house integrations, CSV, and XML.

Analysis

For the purposes of this report, ‘integration’ is defined as the automatic or user initiated one or two-way transfer of data between independent, cloud, or server-based technology solutions without a significant amount of manual effort or transfer on the part of the end user. A bid management software that allows users to open plan room files into a separate estimating takeoff software and save calculations back to the bid management software plan room would be considered integration. An accounting system that synchronized its vendor registry with an estimating solution would also be considered ‘integrated’.

The number of software applications in use were surprisingly similar to the 2012 survey’s results, only varying by plus or minus 3%. The average builder appears to be using 3.43 software applications on a daily basis in 2013, and on average, only 1.87 of those applications integrate with each other.

Standard integrations are considerably more prominent among out-of-the-box, consumer technology than in business technology. Calendar apps talk to email apps that talk to address books and post to social media seamlessly. Business technology providers assert that this level of integration is unattainable because of corporate policy, data privacy, and cloud security

concerns. Large business technology providers also have an incentive to keep data on their applications in-house, promoting closed-loop integration among their various internal brands.

Cross-platform integration involves data transfer schemas that are published and accepted by the industry, implemented by independent technology providers, and employed by the end user organizing the information. As these integrations become more available through organizations like agcXML and COSA, the answer to “how many of your applications integrate,” may better correlate with the question “how important is integration to your company?” With such a low number of applications integrating, it’s easy to see why the majority of builders use spreadsheets as a regular data transfer medium. It’s harder, however, to understand how 18.9% "don't transfer data."

Companies with enough IT resources, either internal or outsourced, can build custom XML or desktop integrations, but with IT resourced at ultra low percentages of revenue, most companies don’t have this option. Therefore spreadsheets, CSV and TXT files are commonly used along with manual transfer the old fashioned ‘copy ‘n’ paste’ way and these methods are highly susceptible to human error. These methods lack

automation, centralization, and backup - the backbone of efficient systems. It seems builders lack either the budget to build integrations they clearly identify as important, or lack the options among their current technology providers. This also provides a huge

advantage to the few large companies who can afford to integrate all of their solutions together and penalizes small to medium enterprises who don’t have the expansive technology resources to develop their own proprietary solutions.

2013 CTI REPORT



Respondents commented:“The need varies greatly. Sometimes a common language is good enough (CSV), sometimes we lose too much valuable data.”

“Beats the hell out of me.”

MICROSOFT® EXCEL

OTHER MANUAL PROCESS

WE DON'T TRANSFER DATA

CUSTOM BUILT INTEGRATION

CSV

XML

OTHER (PLEASE SPECIFY)*

52.5%36.5%

18.9%16.0%

13.7%6.5%

4.2%Email

Not Sure

We have written macros and scripts

Flat files and import

Google Docs

Fax

Others Included:

Analysis

For the purposes of this report, ‘integration’ is defined as the automatic or user initiated one or two-way transfer of data between independent, cloud, or server-based technology solutions without a significant amount of manual effort or transfer on the part of the end user. A bid management software that allows users to open plan room files into a separate estimating takeoff software and save calculations back to the bid management software plan room would be considered integration. An accounting system that synchronized its vendor registry with an estimating solution would also be considered ‘integrated’.

The number of software applications in use were surprisingly similar to the 2012 survey’s results, only varying by plus or minus 3%. The average builder appears to be using 3.43 software applications on a daily basis in 2013, and on average, only 1.87 of those applications integrate with each other.

Standard integrations are considerably more prominent among out-of-the-box, consumer technology than in business technology. Calendar apps talk to email apps that talk to address books and post to social media seamlessly. Business technology providers assert that this level of integration is unattainable because of corporate policy, data privacy, and cloud security

concerns. Large business technology providers also have an incentive to keep data on their applications in-house, promoting closed-loop integration among their various internal brands.

Cross-platform integration involves data transfer schemas that are published and accepted by the industry, implemented by independent technology providers, and employed by the end user organizing the information. As these integrations become more available through organizations like agcXML and COSA, the answer to “how many of your applications integrate,” may better correlate with the question “how important is integration to your company?” With such a low number of applications integrating, it’s easy to see why the majority of builders use spreadsheets as a regular data transfer medium. It’s harder, however, to understand how 18.9% "don't transfer data."

Companies with enough IT resources, either internal or outsourced, can build custom XML or desktop integrations, but with IT resourced at ultra low percentages of revenue, most companies don’t have this option. Therefore spreadsheets, CSV and TXT files are commonly used along with manual transfer the old fashioned ‘copy ‘n’ paste’ way and these methods are highly susceptible to human error. These methods lack

automation, centralization, and backup - the backbone of efficient systems. It seems builders lack either the budget to build integrations they clearly identify as important, or lack the options among their current technology providers. This also provides a huge

advantage to the few large companies who can afford to integrate all of their solutions together and penalizes small to medium enterprises who don’t have the expansive technology resources to develop their own proprietary solutions.

2013 CTI REPORT



Survey respondents indicated that mobile capabilities are important or very important when making software purchasing decisions. Only 28.6% of respondents said mobile features are not important.

56% of respondents said that their software providers definitely offer a mobile app, 22% said their software providers did not, and 22% said they weren’t sure if there were apps available for their software. The top three software categories offering mobile apps include: invitation to bid, project management, and mobile field deployment, with Building Information Modeling (BIM) and Client Relationship Management (CRM) software coming in last. However, when identifying their favorite mobile apps, by name, those used most often included two Autodesk® mobile applications for BIM.

39.3%

28.6%

32.1%

IMPORTANT

NOT VERY

VERYIMPORTANT

41.1%28.8%

30.1%

NOT VERYIMPORTANT

VERYIMPORTANT

IMPORTANT

2012

2013

53.1%53.1%

TABLET

91.4 %91.4 %

SMARTPHONE

83.3%83.3%

LAPTOP

Personal 62.7%

Corporate 52.2%

Personal 40.6%

Corporate 79.2%

Personal 48.6%

Corporate 71.5%

When it comes to hardware, most survey respondents are using both a smartphone and laptop, most often provided by their corporation. Half of respondents are using a tablet on the job, however, tablets were more often personal devices than corporate provisions.

INVITATION TO BID / PLAN ROOM

PROJECT MANAGEMENT

MOBILE/FIELD DEPLOYMENT

ESTIMATING

ACCOUNTING

DOCUMENT IMAGING

BUILDING INFORMATION MODELING (BIM)

CLIENT RELATIONSHIP MANAGEMENT (CRM)

OTHER

46.7%42.9%

33.1%24.6%24.3%

16.3%16%

9.2%3.6%

SmartBidNet® *

PlanGrid

AutoCAD® 360 by Autodesk®

BIM 360™ Glue by Autodesk®

Sage Construction Anywhere

MagicPlan

Construction Master® 5

iAuditor

Prolog Mobile

Vela Systems® Mobile

1

2

3

4

5

6

7

8

9

10

2013 CTI REPORT

MOBILE TECHNOLOGYMOBILE TECHNOLOGY


Respondents commented:“Has been neutral, but corporate mindset is changing toward more mobile capabilities.”

“Wireless infrastructure is the issue for mobility.”

“The answer to this very much depends on what the software is intended for.”

“New software purchases moving forward will need to be mobile capable.”

Respondents commented:“Laptops and tablets are available, but too hard to read drawings for estimating.”

“I don’t use my smartphone for construction related apps due to the size of the viewing screen. I’m getting older and the screen is just too darn small.”

Respondents commented:“Excel and laptop makes it mobile.”

“We have limited access through apps due to security required by many of our clients.”

“Citrix app to connect to server side cosntruction software, but not a great experience. Prefer cloud-based solutions for remote work.”

*The developers of SmartBidNet, JBKnowledge, conducted this survey and many respondents are SmartBidNet clients. Therefore the results of this question may be biased.

Analysis

Every year, more and more builders of all generations are adopting technology they swore they’d never understand and certainly never use. They are proving a central tenet to technology across all industries: make it simple enough, and people will use it. Mobile technologies bring previously disjointed processes and data easily into the hands of those who need it most, wherever they need it most. Mobile technology adoption rates show that builders are no longer afraid of mobile solutions. They are encouraging BYOD policies to lower company hardware purchases and increase collaboration and connectivity outside of the office. However, there’s a chance that builders have become too comfortable.

Mobile technology operates through the cloud (with public, private, and hybrid-cloud deployments). Mobile apps and browsers connect to central, online databases that sync data from desktop apps and therefore, mobile security is synonymous with cloud security. If companies want to maintain the integrity and privacy of their data there must be strict policies in place for both mobile and cloud secruity. While it’s encouraging to see twice as many companies embrace tablets on the jobsite as in 2012 and mobile time card apps installed on subcontractor’s smartphones - what happens when those devices are stolen or an employee quits? Are contractors aware that 95% of mobile malware occurs on Android devices because of the open source development practices in Android applications? Each mobile device transmitting project data is a window into the heart of the organization’s core dataset.

After asking about hardware and software in use, the survey addressed how companies are responding to personal devices used at work and the vulnerabilities mobile networks present. 78.2% said that their companies allow personal devices to be used at and for work.

However only 40.5% said that their company requests to approve and/or secure the device before use.

2013 CTI REPORT

MOBILE TECHNOLOGYMOBILE TECHNOLOGY


Respondents commented:“We encourage BYOD [Bring Your Own Device].”

“Tablets and phones are reimbursed. Laptops and PCs must be purchased through IT.”

Respondents commented:“Sort of. They require pin lock, access to remote wipe corporate information, and limit some portions

of access to areas behind corporate firewall.”

“Should we be securing them?”

“Policy compliant. No actual checking.”

Accounting

84.6% of survey respondents are using some sort of accounting technology. The top three solutions in use are Sage 300, Microsoft® Excel, and Quickbooks®, with no discernible gap in percentages. 26.1% are using in-house, custom, or other solutions that were not listed.

Analysis

In 2012, 35.2% of survey respondents said they were using Sage 300 and the next two most popular accounting systems were CMiC and Viewpoint® at only 8.7%. In 2012, most survey respondents were using manual processes or spreadsheets to manage accounting data. While spreadsheets are still widely used according to 2013’s survey results, a much larger

percentage of builders are using some sort of automated accounting software. Web-based, cloud software is still not the most trusted host of accounting data, but builders are realizing that a centrally managed repository of accounting data can mitigate human errors in sensitive financial information.

84.6%

15.4%

YES

NO

SAGE 300 (FORMERLY SAGE TIMBERLINE)

MICROSOFT® EXCEL

QUICKBOOKS®

OTHER

VIEWPOINT®

MANUAL/PAPER PROCESS

CMiC

ORACLE® JD EDWARDS

MAXWELL SYSTEMS™

JONAS™

35.2%33.1%

28.2%26.1%

12%8.6%

7.6%5.5%

2.9%1.1%

Computer Guidance Corporation

Oracle® Solution

ComputerEase

Custom In-House Solution

Sage 100 Contractor

Spectrum® by Dexter + Chaney

Others Included:

1.7%

1.7%

1.5%

1.3%

1.3%

1.1%

2013 CTI REPORT

SOFTWARE IN USESOFTWARE IN USE


Estimating

82.1% of survey respondents are using estimating technology, however, 62.7% of those construction companies identified Microsoft® Excel as their primary solution. 47.5% of companies are using the most popular estimating software, OnCenter’s On-Screen Takeoff®. Since survey respondents could select more than one estimating technology, it can be inferred that even those employing actual estimating software are using the software in combination with Microsoft® Excel. Manual/Paper processes, at 13.3%, are also used more often than all but two (Sage and OnCenter) estimating software.

Analysis

12.5% more survey respondents are using estimating technology in 2013 than in 2012. However, the only solution that saw more than a 5% increase in end users was Cloud Takeoff®. The other solutions grew in adoption, but proportionally to each other and as a result, maintained their ranks.

Estimators were one of the first operational roles to adopt technology. Estimating is needed early in the construction process and the sheer number of calculations demands computing capacity beyond a pen and paper. Early on, estimators were employing spreadsheets and then advanced spreadsheet systems like Lotus 123. As a result, it’s easy to see why, even

though they were early adopters of technology, the typical estimator’s use of it has not evolved much. Spreadsheets have long been the language of estimating, with hoards of historical data shared and transferred through functions and cells. Therefore, moving to web-based systems, with new interfaces and open access to takeoff files for co-workers does not sound appealing. The resistance to give up what has been proven to work for decades, spreadsheets, is reflected in the 62.7% of survey respondents still using Microsoft® Excel. It seems cloud services have yet to sell builders on the efficiency of takeoff software versus the familiarity of the tenured Excel Workbook.

82.1%

17.9%

YES

NO

MICROSOFT® EXCEL

ONCENTER ON-SCREEN TAKEOFF®


OTHER*MANUAL/PAPER PROCESS

CLOUD TAKEOFF®

PLANSWIFT®

RIB MC² ICE®

PROEST®

HARDDOLLAR®

MAXWELL SYSTEMS™

62.7%47.5%

20.2%20.2%

13.3%10.2%9.6%9.2%

3.7%2.1%1.9%

69.6%

30.4%

YES

NO

HCSS HeavyBId

Sage Estimating (Formerly Sage Timberline)

Bid2Win

Trimble® Accubid

WinEstimator

Others Included:2.7%

1.7%

1.2%

1%

1%

2013 CTI REPORT



2012 2013

Invitation to Bid / Plan Room

When it comes to invitation to bid and plan room technology, half of survey respondents are using the SmartBidNet® web-based bid management software* and 28.7% are using iSqFt®. This year, non-construction specific software such as Dropbox, email, FTP, manual or paper process, and Microsoft® Excel were added to the list and came in third through sixth in the rankings after SmartBidNet® and iSqFt®.


2012

69.6%

30.4%NO

YES

SMARTBIDNET® *iSQFT®

DROPBOX

EMAIL & FTP SITES


MICROSOFT® EXCEL

THE BLUE BOOK®

OTHER*GRADEBEAM®

BOX

BIDMAIL

PANTERA

PIPELINESUITE®

E-BUILDER®

EBID EXCHANGE

50.2%28.7%

24.4%21.3%21.2%

17.1%16.3%

12.9%12.5%

9.6%4.6%

2.5%2.1%1.9%0.8%

59.2%40.8%

YES

NO

ShareFile® by CITRIX®

Others Included:1%

2013

Analysis

Adoption of invitation to bid/plan room technology was 10% higher this year in total. Similar to 2012, invitation to bid technology is the only category where the top three solutions are web-based. The amount of data and documents needing to be shared and processed before Bid Day makes real-time, web collaboration nearly essential in the invitation to bid process. However, roughly 21% of builders

are still getting away with a combination of email, FTP, and paper processes. These are most likely smaller construction companies without the budget to purchase a solution or without tech savvy subcontractors willing to use it. Web-based invitations to bid and plan rooms require willingness on the part of the general and sub contractor to employ the solution - no matter which side is purchasing the software.

2013 CTI REPORT



Project Management

Nearly half, 43.8%, of survey respondents are using Microsoft® Excel for project management. Microsoft® Project and Oracle® Primavera are the second and third most popular solutions with roughly a quarter of survey participants using them. 16.2% are still using some form of manual or paper process to manage their construction projects.

MICROSOFT® EXCEL

MICROSOFT® PROJECT

ORACLE® PRIMAVERA

OTHER*MANUAL/PAPER PROCESS


PROLOG BY MERIDIAN SYSTEMS

VIEWPOINT®

CMiC

AUTODESK® CONSTRUCTWARE®

PROCORE™

43.8%27.8%

25.4%16.2%16.2%

14.7%14.1%

9.6%6.8%

4.1%1.8%



2012

65.5%

34.5%NO

YES

65.3%

34.7%NO

YES

2013

Analysis

The number of builders using project management technology did not increase from 2012 to 2013. Microsoft® Excel and Project, which were not included on the list of options in 2012, have the highest adoption rate, most likely due to their length of time in the market. Before extensive construction project

management systems were built, Microsoft® was offering project management tools to all industries, and dominant corporations like Wal-Mart continue to require the use of Microsoft® Projects by their contractors.

2013 CTI REPORT



Building Information Modeling

Autodesk® leads the BIM solutions category with roughly 75% of survey respondents using one of their products for building information modeling. Trimble® Sketchup™, formerly Google™ Sketchup™ is the third most popular solution, with the remainder of the BIM offerings seeing 10% adoption or less.

AUTODESK® REVIT®

AUTODESK® NAVISWORKS®

SKETCHUP™ (A TRIMBLE® COMPANY)

OTHER

TEKLA® (A TRIMBLE® COMPANY)

AUTODESK® QUANTITY TAKEOFF

INNOVAYA

BECK TECHNOLOGY DPROFILER™

VICO (A TRIMBLE® COMPANY)

42.5%31.7%

16.2%7.8%

6.5%6.1%5.9%

3.9%3.3%

2012

YES

NO

61.3%38.7%

57.5%

42.5%

NO

2013

YES

Analysis

There was not a significant change in BIM technology use between 2012 and 2013, in fact there was a slight decrease. In 2012, JBKnowledge was surprised to see over 50% of survey respondents employing BIM. Though solutions have become more advanced in the last year, accessibility and cost effectiveness have not. Web-based BIM solutions are emerging that allow for file sharing, in any format, without the need for email or FTP, but most builders aren’t aware that they are available. The desktop BIM solutions available now are still expensive for small to mid-sized contractors whose

subcontractors have no way to handle BIM files, regardless of the technology capabilities. Until cloud-based BIM is pervasive, it is not likely that BIM adoption will exceed 60%. As BIM leaders Autodesk® and Trimble® continue to acquire solutions to enhance their current offerings, the hope is that solutions like 360™ Glue will become widely used and therefore, more cost effective for contractors of all sizes. One of the most limiting factors in BIM growth - sharing and distribution of massive files - should become a non-issue that will propel adoption forward in the cloud.

2013 CTI REPORT




“Still mostly for clash detection in operations and marketing presentations.”

“We have the expertise on staff but rarely engage in BIM related projects.”

Analysis

CRM technology was not included on the 2012 CTI survey, so there is no data to compare from last year. In this year’s survey, CRM technology has the lowest adoption rate of all categories. Builders indicated that they use a more informal process to manage client information and/or use project management and bid software to store supplier and vendor data. While ‘Email’ is technically in the cloud, there are no dynamic, analytical features to email that help builders maintain,

further, and renew relationships with clients. However, with years of communication already stored in their email accounts and limited options for CRM software specifically for construction, it’s easy to deduce why builders do not yet consider CRM essential to their technology toolkit. This category of software represents the biggest opportunity for tech providers in the construction market looking to capitalize on an underused, but valuable, process.

Customer Relationship Management (CRM)

Only 21.2% of survey respondents are using some form of technology for customer relationship management. 46.4% of those identified that technology as “Email.” 34.2% are using Microsoft® Excel. The software specifically for CRM that holds the highest adoption is SalesForce® at 11.4%.


act!™

Deltek Vision


1.9%

1.9%

78.8%

21.2%

NO

YES

46.4%34.2%

28%26.3%

11.4%8.5%

4.5%1.9%1.9%

0.5%0.3%0.3%

EMAIL

MICROSOFT® EXCEL


OTHER*SALESFORCE®

COSENTIAL

SAGE CRM

SAP®

SALESLOGIX®

INFUSIONSOFT®

SALESNET™

SUGARCRM™

2013 CTI REPORT



Analysis

All of the solutions that made the top 10 list of free applications are popular across multiple industries and surprisingly, are all cloud-based. It’d be interesting to know if free solutions are encouraged or provided internally, and if not, how the web-based data they contain is managed and secured. These tools provide

unprecedented advantages because of their collective knowledge from a variety of industries and the dynamic, mobile data they contain. Next year's survey will determine how many remain free, and if any begin to specialize with industry specific products.

Other Free Software

Finally, in regard to their current software, survey participants were asked which free applications (desktop or cloud-based) they are using in construction. Google™ led the top five with Earth, Docs, and Sketchup™, an application they recently sold to building industry specialists, Trimble®.

Google™ Earth

Dropbox

Google™ Docs

SketchUp™ (A Trimble® Company)

yousendit™

Box

Microsoft® Office 365 Live

join.me

Tekla® BIMsight

Microsoft® SkyDrive

1

2

3

4

5

6

7

8

9

10

2013 CTI REPORT



Only 30.3% of survey respondents answered with certainty that their companies had policies and procedures for the cloud solutions in use during the build process. Almost a quarter of the respondents didn’t know how their company is handling cloud security and 47.3% said there are no policies or procedures in place for the cloud solutions they use daily. 47.3%

22.4% 30.3%

NO

I DON'TKNOW

YES

To dig deeper into information technology cloud and security issues, the survey asked if participants perform an IT role for their company and 34.9% answered yes.

2013 CTI REPORT

CLOUD SECURITYCLOUD SECURITY



PROJECT MANAGEMENT

CRM

ALL

ESTIMATING

BIM

ACCOUNTING

78.1%73.1%

57.6%54.3%54%

44.6%29%


PROJECT MANAGEMENT

ESTIMATING

ALL

BIM

ACCOUNTING


PROJECT MANAGEMENT

ESTIMATING

ALL

BIM

ACCOUNTING

22.3%22.3%39.7%39.7%

18.9%18.9%

14.4%14.4%14.9%14.9%

6.5%6.5%

2012

2013


“Informal but getting more formal.”

“They seem to be managed by IT and profile administration.”

“Minimal, only corporate approved cloud apps.”


“Sort of. I’m like the ‘1st Line of Defense’ for IT…”

“Not IT but I do implementation and training.”

“In progress of developing IT specialized personnel.”


“All within reason and provided they are hosted on a secure platform.”

“All could be cloud-based, but our President is uncomfortable about security in the cloud.”

“This is a policy decision, not a technology decision.”

These roles ranged from Chief Information Officer and IT Managers to Estimators and Administrators who say they are often involved in technology purchasing, deployment, and/or training.

The 34.9% involved in IT for their company were then asked which software solutions are permitted to be in the cloud for company use. Half of the respondents said that all solutions are allowed to be cloud-based, with invitation to bid and project management software the most likely to be deployed in the cloud.


“Title? ‘Debbie - Please help me.’”

“‘Super User.’”

Analysis

The number of solutions permitted to be cloud-based more than doubled in every software category since 2012. However, this isn't the most notable fact that the survey's cloud security questions produced. More important than the greater acceptance of cloud-based solutions in the industry, is the fact that companies have failed to update security and corporate policies to mitigate the risk of hosting proprietary data in the cloud.

If even one cloud solution is being used within the building process, all employees should be well informed on their role in keeping the data within that solution secure. It takes one employee, connecting to a cloud app from an unsecured wifi access point, to share sensitive project data, intentionally or unintentionally. While large contractors are guilty of lagging cloud solution policies, small to mid-sized contractors are often the leading culprits. Little to no investment in a dedicated information technology department means employees in operational roles are tasked to review,

purchase, and implement cloud solutions. The problem is that they are not trained in how to secure and backup cloud solutions and they do not have the knowledge to train others. Before purchasing a solution, all contractors should ask technology providers to evaluate and identify both strong and weak data security points to determine how to reduce vulnerability. If a technology provider cannot educate builders on how to implement their solution without putting critical project data at risk, they have no business selling builders a solution.

While the high percentage of companies requiring Employee Training for cloud solutions is encouraging, this percentage ultimately should be at 100%. Companies should also be employing other measures of securing cloud services with automatic tools that rule out human error and don't rely solely on employee compliance. While biometric identification, such as fingerprint and retina scans, are historically too

costly for small to mid-sized contractors (though this is changing with the iPhone 5S), methods such as two-factor authentication can be implemented via free third party providers such as Google Authenticator.

Not only are data security policies falling behind in proportion to the growth of cloud adoption, but policies that ensure data reliability, beyond local continuous

backup, are minimal. Methods such as source code escrow are costly, and often require some haggling with technology providers, but ensuring data and application availability beyond any possible natural disasters, bankruptcies, theft, or outages is imperative. Data should be secured at multiple levels of encryption, stored in multiple locations, and have multiple levels of access as defined by the end users' needs at all times.

Of the cloud-based solutions, 73.2% of survey respondents in an IT role stated that employee training is their primary method of securing cloud solutions. Cross-platform identification came in at 28.6%, while 9.8% admitted they are not securing the cloud.

Respondents involved in IT at their company were next asked how they are incorporating data security and reliability into agreements and contracts with their software providers. 94% are employing local continuous backup, but only 10.8% are incorporating a second backup measure such as source code escrow.

73.2%31.3%

28.6%11.6%

3.6%2.7%

EMPLOYEE TRAINING

OTHER*CROSS PLATFORM AUTHENTICATION

TWO-FACTOR AUTHENTICATION

SMART ID CARDS

BIOMETRIC IDENTIFICATION

We are not securing the cloud

I don't know


4.5%

2013 CTI REPORT




“Don’t know but it’s not organized or formal at the moment.”

“Internal firewall.”

“Trial and error.”

“Duplicated on local server.”

Analysis

The number of solutions permitted to be cloud-based more than doubled in every software category since 2012. However, this isn't the most notable fact that the survey's cloud security questions produced. More important than the greater acceptance of cloud-based solutions in the industry, is the fact that companies have failed to update security and corporate policies to mitigate the risk of hosting proprietary data in the cloud.

If even one cloud solution is being used within the building process, all employees should be well informed on their role in keeping the data within that solution secure. It takes one employee, connecting to a cloud app from an unsecured wifi access point, to share sensitive project data, intentionally or unintentionally. While large contractors are guilty of lagging cloud solution policies, small to mid-sized contractors are often the leading culprits. Little to no investment in a dedicated information technology department means employees in operational roles are tasked to review,

purchase, and implement cloud solutions. The problem is that they are not trained in how to secure and backup cloud solutions and they do not have the knowledge to train others. Before purchasing a solution, all contractors should ask technology providers to evaluate and identify both strong and weak data security points to determine how to reduce vulnerability. If a technology provider cannot educate builders on how to implement their solution without putting critical project data at risk, they have no business selling builders a solution.

While the high percentage of companies requiring Employee Training for cloud solutions is encouraging, this percentage ultimately should be at 100%. Companies should also be employing other measures of securing cloud services with automatic tools that rule out human error and don't rely solely on employee compliance. While biometric identification, such as fingerprint and retina scans, are historically too

costly for small to mid-sized contractors (though this is changing with the iPhone 5S), methods such as two-factor authentication can be implemented via free third party providers such as Google Authenticator.

Not only are data security policies falling behind in proportion to the growth of cloud adoption, but policies that ensure data reliability, beyond local continuous

backup, are minimal. Methods such as source code escrow are costly, and often require some haggling with technology providers, but ensuring data and application availability beyond any possible natural disasters, bankruptcies, theft, or outages is imperative. Data should be secured at multiple levels of encryption, stored in multiple locations, and have multiple levels of access as defined by the end users' needs at all times.

2013 CTI REPORT




According to the survey, only 21% of survey respondents are familiar with the Construction Open Software Alliance (COSA). The organization, launched in conjunction with the 2012 CTI survey, seeks to promote the development, at no cost to end users, of open integration standards among technology providers in the construction industry. 39.6% of survey respondents do, however, have a technology provider that is currently a member of COSA (See www.constructionosa.org/members).

Outside of a formalized integration initiative like COSA, survey respondents were asked which of their software providers were making the most noticeable efforts to facilitate data integration across construction projects. Survey respondents said bid management, project management, and estimating solutions seem to be making the most strides in promoting integrations. When asked to name specific solutions, SmartBidNet®*, Autodesk®, and CloudTakeoff® were the top three answers.

NO

YES

60.4% 39.6%

2013 CTI REPORT

INTEGRATION EFFORTSINTEGRATION EFFORTS


Analysis

These questions were new to the CTI survey in 2013, and will be more telling with the 2014 survey's results. In 2012, the survey confirmed respondents are eager for more integration. Since the launch of initiatives like COSA and the renewed agcXML initiative, the 2013 survey hoped to learn if builders have noticed these efforts. While many identified the solutions they have noticed making considerable efforts towards integration, many of the write-ins can be summed up with the comments of two respondents, "Each has strengths and weaknesses - no clear hands down best," and "None. All products need to be lighter and more responsive over network connections. Prior to today's infrastructure, there was no need for this, but now they all need to catch up."

Builders are hearing talk of integration. They are noticing the additions to software companies’ development partner programs. They are noticing the new Gold sponsors of the agcXML initiative. They are contacting COSA to say, "How can we help get our tech providers on board?" The demand is growing, and the infrastructure will hopefully follow. agcXML and COSA plan to publish and adopt integration schemas for the transfer of data such as plan files, timecard information, and RFI submittals between software by 2014. The proliferation of cloud solution adoption will only further the integration effort, as data in the cloud presents unprecedented opportunities for transmission and integration.

2013 CTI REPORT

INTEGRATION EFFORTSINTEGRATION EFFORTS


For the second year, the CTI survey revealed several optimistic trends and several concerning issues in construction technology. Cloud solution adoption has increased, builders are utilizing mobile technology more than ever before, and contractors are finally seeing the importance of their role in demanding cross-platform integrations. However, why has cloud solution adoption increased while the policies to secure them have not? How are mobile technologies being formally mapped into corporate strategy to ensure data security and privacy? Are the professionals performing IT roles within their company educated on cloud and mobile threats before leading purchasing and implementation?

Security Policies are InsufficientTechnology providers know it is in their best interest to provide every client a secure solution that has all the guarantees that even the largest, most privacy-sensitive corporation would require. Contractors trust their providers' expertise. Those in charge of IT within the building company are not always tasked with evaluating a cloud service's data security measures. This is understandable, but not acceptable. Builders need to understand that a cloud software is not an outsourced service, the ultimate responsibility for project success relies on the builder. Therefore, the builder should know every detail of where, when, and how that data is used, secured, and backed up. Builders should not take any solution that contributes to their ROI at face value. Technology solutions must be investigated just as any potential project would be.

Mobile and cloud solutions have now been around long enough that “This policy is in development,” is no longer an acceptable answer when data security failures contribute to project failures. On-site security, local continuous backup, two factor authentication, and intrusion detection need to be concepts that are understood and deployed internally, not just

written into contracts for tech providers to manage. Passwords will soon become obsolete with biometric identification and the syncing of data across devices. How prepared are employees to handle such a change? Builders may not develop the solutions for such technological changes, but they will be the ones responsible for deploying, securing, and managing those solutions in-house.

Budgeting: Construction vs Other IndustriesDuring a live poll of construction IT professionals at the 2013 AGC IT Forum in Chicago, 80% of the 200 attendees stated that their company’s current budget allots approximately 1% of revenue (not building volume, but actual corporate revenue) to information technology. While that is the case, 39% of that group is currently hiring IT staff, 50% will remain unchanged, and only 2% are reducing staff. That means that departments are staffing up right now, but compared to other industries, construction is still chronically under investing in information technology.

It is important to note that determining IT allocation as a percentage of revenue is difficult because most general contractors only make a 1% to 2% margin on their jobs and many of them allocate portions of their overhead, like IT, to job costs. However, even if IT allocation is closer to 2% if job costing is included, this average is still significantly lower than the 4-5% in other industries. The Fortune 500 average spend on IT as a percentage of revenue is just slightly over 4%. It’s easy to conclude that the small amount provided to manage information technology in the construction industry means IT roles are being dispersed among those with additional titles. Builders are forced to become more and more tech savvy, i.e. pushing for a new solution to help them do their job usually means they’re in charge of managing that solution as well.

Fiber, 5G and the CloudThe growth of fiber infrastructure and the upcoming release of 5G gigabit wireless will soon make gig connectivity a reality across the U.S. for all devices. This means data uploads, downloads, and therefore applications functioning faster and more efficiently than ever before. The question of whether to go cloud versus non-cloud will be replaced by whether to go public cloud versus private cloud, online versus offline. This, along with continued development of desktop/tablet/laptop hybrids like Microsoft Surface, will continue to dissolve the lines between desktop and mobile, geographic regions, and independent companies. This evolution will also dissolve the lines between various groups of data - combining information in augmented reality solutions like Recon Jet and Google Glass (and their successors that will hopefully be full-field-of-vision solutions).

These survey results indicate that most companies are not prepared to take advantage of the next generation of innovative solutions like augmented reality. This doesn’t require adoption of all cloud solutions and a passive acceptance of data hosted remotely. It involves conscious decisions on public or private cloud adoption, and the securing and combining of data no matter where it is stored. With so many companies still navigating cloud options, transferring data using spreadsheets, and unclear on data security policies - it is a valid assumption that next generation solutions like augmented reality will not transform construction as quickly as other industries unless there is a significant shift in budgets, policies and integration.

The Integration ChallengeFinally, all previous points depend on an underlying assumption - integration. Applications cannot be secured until the path by which they transfer data is standardized and employees are no longer emailing sensitive data via spreadsheets. Before deciding which SaaS solutions to spend a company’s IT budget on, companies must understand and minimize all the costs associated with those solutions. For example, how many additional man hours does it take to transfer data from the estimating department to the superintendent? Additionally, solutions like augmented reality depend on the convergence of project, human resources, GPS, geospatial, BIM and so many more data points to fully transform build projects. How can that data converge without standard, web-and-service-based integrations in place? Most of the survey respondents still use a manual process or Excel to transfer and integrate data. This must change. The hope is that initiatives like agcXML and the industry test group COSA will demonstrate how the development and adoption of standard integrations among construction solutions can streamline information and lay the groundwork for the level of data collaboration already a baseline in other industries. As stated in last year’s report, this starts with the end users demanding integration, the technology providers supplying it, and everyone in the industry proving its value through construction project efficiencies.

2013 CTI REPORT

CONCLUSIONCONCLUSION


Thank you to every survey participant who completed this year’s survey.We know you took time out of your day to contribute to this industry research and we sincerely appreciate you doing so. Thank you also to the many media publications, organizations, companies and other online mediums who distributed and shared the survey. We hope this report adequately met your expectations of the survey.

Thank you to Dr. Ben Bigelow of Texas A&M University's Department of Construction Science for his collaboration and input. An academic paper expected to be published in 2014 by Dr. Bigelow will source the data from this report to discuss the technology that should be taught in construction higher education.

We look forward to hearing from you again next year as we follow the progress of data integration, mobile capabilities, and cloud security in construction technology and compare to this year’s results. If you have any additional feedback or questions for us, please do not hesitate to contact us via our company website at jbknowledge.com/contact.

2013 CTI REPORT

SPECIAL THANKSSPECIAL THANKS


JB Knowledge Technologies, Inc. is an information technology services provider and maker of the SmartBidNet construction bid software, SmartCompliance vendor compliance software, and the SmartReality augmented reality mobile app for construction. JBKnowledge specializes in enterprise application and database development, electronic data interchange, strategy consulting, mobile solutions and web development, for companies across North

America in the construction, risk and insurance industries. JBKnowledge is also a founding member of the Construction Open Software Alliance. As a rapidly growing business year after year, JBKnowledge is a six-time recipient of the Texas A&M University Aggie 100 business growth awards with an annual growth rate of over 40% since 2009. The company, and President/Founder James M. Benham, are headquartered in Bryan/College Station, TX.

jbknowledge.comjbknowledge.com constructionosa.orgconstructionosa.org

smartbidnet.comsmartbidnet.com smartreality.cosmartreality.co

smartcomplianceinc.comsmartcomplianceinc.com

jamesbenham.comjamesbenham.com

President, Founder, & Public SpeakerJames M. Benham

President, Founder, & Public SpeakerJames M. Benham

Trademarks are the property of their respective owners. All rights reserved.

2013 CTI REPORT

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