Brouchure final final 26-09-2018 · Emergency Helpline & Chat Support The client information are...

Company Profile

ServerAdminz Profile www.serveradminz.com

02

Table of contents

About ServerAdminz 03

Why ServerAdminz? 04

Services We Offer 05

Data Center Support Plan 06

Web Hosting Support Plan 08

Shared Support Plan 10

Hire Engineers Plan 11

Technology Expertise 12

Office & Infrastructure 13

Impact on Businesses 14

Awards & Achievements 14

COUNTRIES SERVED YEARS OF EXPERIENCEGDPRCOMPLIANCE

5INTERNATIONAL

AWARDS

51,000+SERVERS MANAGED

150+SERVER ENGINEERS

85COUNTRIES SERVED

10+YEARS IN INDUSTRY TICKETS RESOLVED

16M+

REFUND POLICY100%

ServerAdminz is a premium server management company specialized in Outsourced 24/7 Web Hosting Support, Remote Infrastructure Management, NOC, Cloud and Enterprise Security Sevices. HashRoot Limited, parent company of ServerAdminz is an ISO 9001:2008 and 27001:2013 certified Managed Service Provider which provides services ranging from Complete Infrastructure Management to Smart Sourcing.

With over 10 years of experience in working with major Data Centers, Webhosting companies with 150+ Experienced server engineers, ServerAdminz continues to manage, monitor and provide solutions to more than 51,000 servers with 800+ active customers from 80+ countries

Our State-of-the-art Network Operations Center (NOC) is staffed round the clock by technology experts. We build with world-class Network Operations Center, providing unmatched technical support and expertise to ensure safety, security, consistency and quality, no matter where your services are deployed

One stop solution for allserver management services

03 ServerAdminz Profile

www.serveradminz.com

WHY SERVERADMINZ

Emergency Helpline & Chat Support

We can suggest you for mostcomplicated server issues quicklyand reliably, thereby solving theissues over phone or chat.

Highly Secured Infrastructure

The client information are stored in internal KB server which can be accessed only from private network. Entry to ServerAdminz premises is restricted using biometric access control. Facility is under video surveillance 24/7.

100% Refund Policy

If for any reason, you are not satisfied with quality of our support, you can simply contact us to get a complete refund.

White Label Support

We will take care of your clients for you as you would and our communication with the clients will be enclosed with your company greetings and signature.

Multi channel support desk

We offers seamless experience to the customers by providing support across multiple channels via email, phone, chat and even social medias.

Dedicated Chat Rooms

Admins who are assigned for a dedicated client will have their own chat logins, and a chat room will be created to facilitate discussion and common chat.

Dedicated Phone Extension

We will assign a dedicated extension code to your team so that you can get in touch with your team using mobiles or landlines.

Dedicated NOC Team

A dedicated #NOC team will be monitoring the infrastructure 24/7/365 and will respond to all alerts in no-time.

15 minutes Response Time

Your customers will always receive speedy technical assistance from a group of highly skilled server engineers.

14 Days Free trial Offer

Yes, You can try our support plans for 14 days without giving any penny.

International Standards

ServerAdminz holds ISO 9001:2008 and 27001:2013 certification and compliant with the data processing requirements of GDPR.


04

OUR SERVICES

Network Management

Capacity Management

Virtualization

Infrastructure Migration

Storage Management

Private, Public and Hybrid Cloud

Data Analytics

System Management

Infrastructure Optimisation

IT Automation

Infrastructure as code

DevSecops

Containerisation

Process Re-engineering

Devops Workflow

IOT Engineering

Cloud Infrastructure Design

Cloud Managed Services

Autoscaling design

Data center Management

Helpdesk Management

Disaster Recovery

24/7 Technical Support

Server Security and Audit

Sales and Billing Support

Outsourced Web Hosting Support

Network Monitoring

Container Monitoring

Security and Firewall Monitoring

Performance Monitoring

IOT Monitoring

System Monitoring

Application Monitoring

Device and Facility Monitoring

Alerting and Reports

NOC

Cloud

State of Art SIEM

Security Architecture Implementation

Treat Intelligence

Penetration Testing

Managed Security Service

Security Consulting and Assessment

Forensics

DDOS Migration

Infosec SOC

DevOps



DATA CENTER DEDICATED TEAM

Support Features

Team Coverage

Helpdesk Support

L1 Support

24/7 24/7 24/7 24/7

Unlimited

Unlimited

Unlimited

Unlimited

Unlimited

Unlimited

Unlimited

Unlimited

10 Min 10 Min 10 Min 10 Min

3 Hours* 3 Hours* 3 Hours* 3 Hours*

L2 Support

L3 Support

Server Monitoring

Escalations

Number Of Tickets

Number Of Servers

Avg. Response Time

Avg. Resolution Time

Infrastructure Management

White Label Support

Sales & Billing Support

Free Setup

Cloud Administration

Virtualization Administration

DevOps

Server Setup

Security Audit

Shell/Bash Scripting

Automation

Research & Development

Exclusive Features


Dedicated Chat Room

Live Chat Support

Phone Support

QA Team


06

L1 Tech L2 Tech L3 Tech Team Manager

$1499/ month / tech

$999/ month / tech

$1799/ month / tech

$1999/ month / tech

DATA CENTER SEMI DEDICATED TEAM

Support Features

Team Coverage

Helpdesk Support

L1 Support

24/7 24/7 24/7 24/7

Unlimited

Unlimited

Unlimited

Unlimited

Unlimited

Unlimited

Unlimited

Unlimited



L2 Support

L3 Support

Server Monitoring

Escalations

Number Of Tickets

Number Of Servers

Avg. Response Time



White Label Support


Free Setup



DevOps

Server Setup

Security Audit


Automation


Exclusive Features


Dedicated Chat Room

Live Chat Support

Phone Support

QA Team




$799/ month / tech

$599/ month / tech

$999/ month / tech

$1199/ month / tech

WEB HOSTING DEDICATED TEAM

Support Features

Team Coverage

Helpdesk Support

L1 Support

24/7 24/7 24/7 24/7

Unlimited

Unlimited

Unlimited

Unlimited

Unlimited

Unlimited

Unlimited

Unlimited



L2 Support

L3 Support

Server Monitoring

Escalations

Number Of Tickets

Number Of Servers

Avg. Response Time



White Label Support


Free Setup



DevOps

Server Setup

Security Audit


Automation


Exclusive Features


Dedicated Chat Room

Live Chat Support

Phone Support

QA Team


08


$1199/ month / tech

$799/ month / tech

$1499/ month / tech

$1799/ month / tech

WEB HOSTING DEDICATED TEAM WEB HOSTING SEMI DEDICATED TEAM

Support Features

Team Coverage

Helpdesk Support

L1 Support

24/7 24/7 24/7 24/7

Unlimited

Unlimited

Unlimited

Unlimited

Unlimited

Unlimited

Unlimited

Unlimited



L2 Support

L3 Support

Server Monitoring

Escalations

Number Of Tickets

Number Of Servers

Avg. Response Time



White Label Support


Free Setup



DevOps

Server Setup

Security Audit


Automation


Exclusive Features


Dedicated Chat Room

Live Chat Support

Phone Support

QA Team




$699/ month / tech

$499/ month / tech

$899/ month / tech

$999/ month / tech

SHARED TEAM

Support Features

Team Coverage

Helpdesk Support

L1 Support

24/7 24/7 24/7 24/7

Unlimited

Unlimited

Unlimited

Unlimited

Unlimited

Unlimited

Unlimited

Unlimited



L2 Support

L3 Support

Server Monitoring

Escalations

Number Of Tickets

Number Of Servers

Avg. Response Time



White Label Support


Free Setup



DevOps

Server Setup

Security Audit


Automation


Exclusive Features


Dedicated Chat Room

Live Chat Support

Phone Support

QA Team


10


$399/ month / tech

$299/ month / tech

$599/ month / tech

$699/ month / tech

SHARED TEAM

L1 Website Developer $799/mo



HIRE WEBSITE DEVELOPERS

L1 Digital Marketer $699/mo



HIRE DIGITAL MARKETERS

L1 Server Engineer $799/mo



HIRE SERVER ENGINEERS

L1 Devops Engineer $899/mo



HIRE DEVOPS ENGINEERS

HIRE ENGINEERS PLAN

L1 Software Engineer $899/mo



HIRE SOFTWARE ENGINEERS

L1 Sales Engineer $699/mo



HIRE SALES ENGINEERS



Information Technology Infrastructure Library (ITIL)Cisco Certified Network Professional (CCNP)

Major CertificationsAWS Certified Solutions Architect

AWS Certified DevOps Engineer

VMware Certified Techs

Openstack Certified Tech

Red Hat Certified Engineer (RHCE)

Red Hat Certified Security Specialist (RHCSS)

Red Hat Certified Virtualization Administrator (RHCVA)

Red Hat Certified System Administrator (RHCSA)

Red Hat Certifications

Certified Ethical Hacker (CEH)

SANS GIACCertified Cloud Security Professional (ISC) 2

Security Certifications

Microsoft Certified Solutions Expert (MCSE)

Microsoft Certified Technology Specialist (MCTS)

Microsoft Certified IT Professional (MCITP)

Microsoft Certifications

Technology Expertise


12

OFFICE & INFRASTRUCTURE

ServerAdminz comes under Special Economic Zone of total build up area 3,50,000 sft.

Situated in most secured IT Campus, Infopark. www.infopark.

Total work space of 7000 + sq feet

Separate Campus for Training

5000 sq feet Auditorium for seminars and events

Core Infrastructure

Dedicated Phoneline Extension for communication with team

Dedicated NOC Team

Dedicated Software Engineers for handling code level issue

24/7/365 availability throughEmail, Live Chat, Skype and Phone.

Availability

Power supply from dedicated substation provided by Infopark.

Uninterrupted power supply through dedicated 110 KV line from the Diesel Power Plant.

Constant temperature andhumidity monitoring

Fire-threat detection and suppression

Power Facility

Fully redundant power and HVAC

Entry to serverAdminz premises is restricted using biometric access control

Facility is under video surveillance 24×7

Client information is stored inthe internal KB server which canbe accessed only from privatenetwork

Security

Two Leased Line Internet Connectivity with 50 Mbps backup OFC and wireless connection

Highly secured network infrastructure with Cyberroam hardware firewall

Best-of-breed router and server equipments

State of Art Next Gen Cisco ASA Firewall

Network Infrastructure



Our clients saved 70% in payroll after working Improved work quality and overall support turnaround time.

Reduced operational and managerial cost.

Has easy access to expert server administrator’s pool and can scale up and down within a short period of time.

Client integrated all services under one company.

Client has improved work quality and response time.

Client reduced total operating cost and management fees including HR, admin, client servicing, accountancy etc.

Minimise outages and improve user experience.

Gain holistic visibility into distributed and siloed IT landscape.

Establish better monitoring system to improve service delivery.

Identify and map critical IT services.

Minimise false alerts and event overload.

Expedite service problem resolution.

Ensure high availability and mitigate operational risk.

SERVERADMINZIMPACT ON BUSINESSES

AWARDS & ACHIEVEMENTS

ServerAdminz is proud and dependent on its extraordinary team of talented and hardworking employees. We give high priority for our employee morale, which in turn has gained us recognition as a “Great Place to Work”. Achievements encourage us to earn more acknowledgments, motivates us to accomplish more, scale greater

heights in excellent client servicing and support.


14

Suit Westward 6

Glebeland Road

Camberley, Surrey GU15 3DB

United Kingdom

1221 West 3rd Street

Suite #723

Los Angeles, CA 90017

United States

Ground Floor, Athulya

Infopark Campus

Kochi, Kerala 682042

India

US +1 (845) 271 7172 | UK +44 (203) 808 8373 | IN +91 (484) 404 1616


ServerAdminz is fully owned and operated by HashRoot Limited

Copyright © 2018 HashRoot. All rights reserved.

Brouchure final final 26-09-2018 · Emergency Helpline & Chat Support The client information are...

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