Ben Michael Bromwich Bungalow, Weston Farm, Yaxley Fen,

Peterborough PE7 3HZEmail: benbromwich@live.co.uk

+44 78052 70410

I am a proactive team player, problem solver and I always set an excellent example for others.I am currently working as a Night Audit Manager and Purser on-board the largest private residential ship on the planet, The World is home to only 165 Residences. Residents & Guests spend extensive time exploring the most exotic and well-traveled destinations, and return onboard to a lifestyle that exists nowhere else on earth. I am a true ambassador for The World and my skills and professional manner are of the very best. Previously I worked as a Reception/ Events Manager Cunard on-board the three luxury ocean liners, including the famous luxurious remastered RMS Queen Mary 2. I am now looking to follow my long-term dream goal to become a Deck Officer. I have travelled around the globe and to all seven continents and have completed Three World Voyages; this has given me some great experiences and memories to last a life time. I now have a wide knowledge of different cultures and a very positive outlook in and out of the workplace. I also hold various GCSE qualifications, an Advanced National Diploma in Travel & Tourism and an Advanced Level Apprenticeship in Customer Service Management which transfers well for my chosen career path within the industry. I have a high interest in the Maritime sector and have recently completed an Navigational and Seamanship course to help me in my steps to becoming a Deck Officer.

Seafarer Qualifications & Documents

January 2018 – RYA Essential Navigation & Seamanship

November 2017- RYA Powerboat Level 2 Provides the skills and background knowledge needed by the competent powerboat

driver and is the basis of the International Certificate of Competence. It aims to teach boat handling and seamanship in powerboats. It focuses on low speed close quarters handling, man overboard recovery, an introduction to driving at planing speed, and collision regulations.

October 2017- Zodiac MK5 Inflatable Boat Piloting Course Qualified to prepare, maintain and be pilot in charge of the Zodiac inflatable boat to

transfer Residents and Guests to ashore.

January 2017- STCW Basic Training Course Elementary First Aid. Fire Fighting & Fire prevention. Social skills and social responsibly. Security awareness. Personal survival techniques.

January 2016- STCW Crisis Management & Human Behavior March 2015- STCW Crowd Management February 2015- STCW Certificate of Proficiency in Security Awareness

C1/D US VISA- Valid until 2023 MCV Australian Visa- Valid until 2019 ENG1 Medical Certificate/Yellow Fever Certificate Bermudan Seaman’s Discharge Book Bahamian Seaman’s Discharge Book

Education & Qualifications

November 2013 Passenger Service Agent Diploma in Aviation

February 2011-September 2013Babcock TrainingSeptember 2013

Advanced Level Apprenticeship in Customer Service Management Level 3 NVQ Diploma in Customer Service (Credits 42) Level 2 Key Skills in Application of Number

November 2011 Intermediate Level Apprenticeship in Customer Service Management

September 2011 Level 2 NVQ Certificate in Customer Service – Merit

September 2008 – July 2010Worcester College of Technology

First Diploma in Travel & Tourism – Credit (4 GCSE) First Award in Travel Services ABTAC (Travel Agent) Advanced National Diploma in Travel & Tourism – Distinction ( 2 A Levels) OCR Level 1 Key Skill – Information & Communication Technology NCFE Passenger Service Agent Airport check-in Level 2 Functional Skills English Level 2 in Customer Service Management ( 4 GCSE) ESB- English Speaking Board-Credit Principals of Marketing Management Ski Chalet Host

September 2005 – July 2008Stourport-on-Severn High SchoolGCSE Grade A* - C - English, Maths, Science, Spanish, Food Technology, Religious Education

Work Experience

January 2017- Present The World Residences at SeaNight Audit Manager/Purser

PurserWorking for the only private residential ship on the planet on board MV The World travelling to the most remote areas of the world including an expedition to Antarctica. I joined as front of house purser. This position is one of the most important on the ship as I am the first point of contact for the Residents and Guests. This gave me even more experience dealing with high profile Residents and Guests and making sure my customer service skills were second to none. After a short time on board showing my hard work, passion and dedication, I got offered the opportunity to step up to the position of Night Audit Manager, which was a great opportunity for me and involved lots of financial and accounting responsibilities. I ensured all accounts and

outlets balanced for the day and ran crucial reports throughout the night, also at the same time being the Manager on duty at night I ensured everything ran smoothly and made executive decisions.

Night Audit Manager

The Night Audit Managers primary responsibility is to ensure an accurate onboard financialoperation, accurately prepare daily supporting financial reports and to assist Residents andGuests needs promptly and as requested. In order to consistently exceed Resident andGuest expectations and provide the highest levels of product and services. My main duties include:

Setting an example for others at all times. Consistently communicating with Residents and Guests regarding financial matters. Developing a positive working relationship with all shipboard and shore side

departments to facilitate a team-oriented atmosphere. Regularly communicating with the Chief Accountant regarding financial matters.

Ensuring that all reports are completed in a timely manner (revenue report, End of Month reports.

Assisting in training of Reception staff (for accounting purposes). Performing end of day procedure by manually changing the date in Fidelio Communicating with Residents and Guests in a friendly and professional manner and

striving to exceed their expectations of service at all times. Actively supporting the goals for the department as well as the company as a whole to

ensure high quality and consistent service; Implement new policies and company initiatives as assigned.

Continually reviewing the company’s strategic plan, audit sheets, goals and Leading Hotels of the World checklists daily.

Financial Responsibility & Skills Gained

Monitoring revenue reports for accuracy Authorizing credit cards using the GSC system nightly. Ensuring the weekly settlement of credit cards via GCS system is completed in a timely

manner. Printing and distributing statements for following Residents and Guests debarking the

next day. Closely monitoring charges from all special events/functions to ensure that all charges

are correct. Ensuring all checks balance by comparing Micros against Fidelio and other accounting

entries. (House and Group Account). Fully trained with Fidelio and Fusebox. Good passport and Visa knowledge. Immigration formalities and regulations.

Providing 6 star excellent service at all times. Excellent organizational skills and attention to detail. Financial understanding and charging of Resident Credit Cards with fusebox. Revenue report monitoring skills for accuracy. Must be able to work independently as well as in a team

February 2014 – January 2017Cunard - Queen Elizabeth/Queen Victoria/RMS Queen Mary 2 Working for a 5 star luxury cruise line travelling around the world on various voyages, I joined as a front of house receptionist/purser, progressing through to Reception/Events Manager following a successful season. I have had the greatest opportunity to work on all three ships in the fleet the “Three Queens” Queen Elizabeth, Queen Victoria and RMS Queen Mary 2. My main duties included:

July 2015 – January 2017Reception & Events Manager

Booking cocktail parties, presentations and meetings for on-board groups, including loyalty events.

Preparing and sending out invitations for events. Preparing the Reception Schedule and Training Program. Planning and organizing table plans as required. MakingPassenger appointments. Booking rooms and arranging refreshments / catering as required. Arranging renewal of wedding vows & appropriate organisation of resources. Ad hoc and planned events coordination. CSQ processing at the end of each voyage. In-port function organisation. Preparing paperwork for upcoming cruise Wedding at Sea and Renewal of Vowels -

Function sheets, captain’s formats, welcome letters, certificates and confirmation letters.

Administer all gift orders and ensure punctual delivery. Exporting Gift Reconciliation Report from Core for Balancing (At least five times a

cruise). Gift Reconciliation in Excel generated specifically for each Revenue Outlet for Charging

to 90301. Passenger Cruise Card Preparation – Assisting Manifest Officer. Assisting Reception team when not busy with Events. Arranging Senior Officer’s party’s.

White Star Luggage Coordinator. White Star Coordination including minutes. Group organisation. Hosting tables – send invites and arranging seating plans. Suites welcome and farewell letters. Producing VIP lists. Planners. Produce Commends lists. Administrator for Hotel General Manager’s End of Voyage reports. Run & generate various reports. Group Notification. Gangway rotas. White Star of the Month/Year. White Star Luggage Quotations and confirmation.

Skills Gained

Fully trained and familiar with PMS Core. Fully trained and familiar with Meeting Rooms Manager and Lotus Notes. Experience with very high profile groups, for example The Spectator Magazine, the

Telegraph and famous Celebrity Guest speakers. For example Rt. Hon. David Blunkett and Buzz Aldrin.

Experience with Renewal of vows and producing order of service. Communication skills, including telephone & face to face. IT skills, notably experience using Microsoft Excel. Table Hosting skills. Personal Assistant to Hotel General Manager. Managing and leading by example the Reception team. Selling of Behind the Scenes Tours. Analysing customer feedback data from customer service questionnaires.

February 2015- July 2015Personal Concierge After completing a year with the company, I got offered the great opportunity to step up to the position of Concierge. This was an exclusive Concierge for the Top Suite Guests and I worked in a private Guests lounge dealing with very high profile and VIP Guests. My main duties included:

Organising welcome cocktail parties for VIP Guests. Reserving reservation and any special requests. Reserving Private planes and dealing with Travel Agents.

Sending all correspondence to Guests Suites. Coordinating cocktail parties and also attending. Dealing with travel arrangements to and from the vessel. Being the number one contact person for the VIP and celebrities guests.

Skills Gained

Fully trained and familiar with Micros Opera & Core.How to anticipate Guest needs and the difference between standard and luxury service.Experience with all types of customers including how to respond to customer complaints effectively.Communication skills, including telephone & face to face.IT skills, notably experience using Microsoft Excel.

February 2014 – February 2015Receptionist/PurserThis was my first position with the company and a very important one. I worked at the Purser’s Office, overseeing a very busy day to day operation. I gained an in depth knowledge of the operation, dealing with immigration formalities and providing a luxury service at all times. I gained very strong financial skills from selling foreign currency and holding a large cash float. My main duties included:

Overseeing the arrival and departure of large numbers of guests. Excellent customer service is imperative as I am often the first face passengers see, and therefore the ‘image’ of the ship.

Resolving queries, questions and enquiries from over 2000 guests. Daily cash handling with large amounts of money within excess of ten thousand dollars. Welcoming and helping a diverse number of guests. Selling foreign currency. Adhering to strict rules and regulations.

Skills Gained

Fully trained and familiar with Micros Opera & Core. Cash handling skills with lots of different foreign currencies. Experience with all types of customers including how to respond to customer complaints

effectively. Communication skills, including telephone & face to face.

IT skills, notably experience using Microsoft Excel. Large knowledge of foreign currencies especially US dollars.

December 2010 – February 2014Bespoke Stourport Manor Hotel & SpaReceptionist & Front Desk Supervisor

I started Working for a large bespoke hotel chain at a 4 star Hotel & Spa in the countryside as a Receptionist. Then with a great deal of experience naturally progressed onto Front Desk Supervisor. My main duties included:

Overseeing the arrival and departure of large numbers of guests. Excellent customer service is imperative as I was the ‘image’ of the hotel.

Making reservations and answering high volumes of telephone calls in the correct manner.

Resolving queries, questions and enquiries from both prospective and current guests. Daily banking and cash handling with large amounts of money. Checking in and checking out guests. Operating a switchboard. Acting up to Reception Manager for holidays & absences, Taking charge in the training of

two new Receptionists before I departed and leading by example.Skills Gained

Microsoft Office (Word, Excel, PowerPoint, Outlook). Cash handling. Experience with all types of customers including how to respond to customer complaints

effectively. Communication skills, including telephone & face to face. Strong sales skills upselling promoting new products and services.

July 2008 – September 2010Goodnight Sweetheart TearoomsSales Assistant/WaiterWorking for a local tearoom, my main duty was to serve customers throughout the day, working alongside the owners. Working at weekends and throughout holiday periods, this position involved serving a high volume of customers, particularly in peak periods (summer), whilst maintaining the highest level of customer service and care. Responsibilities included:

Serving customers throughout the day. Preparing food and drink for customer sale.

Handling cash/taking payment. General cleaning and shop maintenance. Driving to wholesalers to buy stock.

Skills Gained

Communication skills (through regular interaction with customers). Time management. How to respond to customer complaints in the most effective way. Cleaning and the importance of maintaining a clean working environment.Understanding of HACCP and COSHH.Sales skills and promoting new products.

December 2008 – April 2009Stateside Fresh Quality MeatsSales Assistant/ButcherWorking for a local butcher, in a sales assistant/general shop help role, I worked alongside 2 experienced butchers at weekends and holidays, providing general support and assistance to them in busy periods. My main duties included:

General cleaning of the shop, ensuring all equipment etc. is clean. Preparing the meat for sale. Serving customers at peak times of the day. Handling cash. Promoting products and services to customers for example giving out leaflets and

informing customers about special offers on meat.Skills Gained

Customer service skills. Confidence in handling money, responding to customer complaints and working in a

‘work’ environment. Learning the importance of health and safety at work, as well as the importance of a

clean shop.IT Skills Microsoft Office. Lotus Notes. Various in-house packages including Core, MRM, CSQ Operations for generating CSQ's

and for producing results, ERP to check for Annex G's and supernumeraries lists (CU) & REMEDY, and IT reporting system.

Fusebox Credit Card System. Micros Opera. Fidelio Cruise. Concierge Assist

Interests & ActivitiesI have a great interest in travel, and enjoy travelling to new places. I attend the gym regularly to keep myself in shape. I thoroughly enjoy cooking, meeting new people and finding new experiences and indulging in different cultures around the globe. I also enjoy being out on the water and driving powerboats. I have a high interest in the maritime and aviation industry. I hold a full, clean UK driving licence and have my own transport.

References Available on Request