1. Strategyfocused Attitudedriven

2. As a Cloud System Integrator Stratitude partners with you through the complete lifespam ofyour cloud journey while amplifying your returns from the cloud and minimizing the risks. Wehold core expertise in Salesforce.com CRM implementation and Force.com services.We leverage our dedicated Salesforce.com Center of excellence (CoE) and registeredpartnerships with Salesforce to cater to your CRM, Force.com and SaaS needs. Ourcomprehensive solutions range from existing system evaluation and roadmap, end-to-endimplementation and releases, production support, custom Force.com development, migrationfrom legacy applications to Salesforce, data migration and integration.Salesforce.com ServicesCustomizationSales CloudService CloudMarketing CloudPartner CloudContent Management SystemOther enterprise processesPoint-and-click ConfigurationCustomized UIModify Data Model StructureModify Business LogicApex and VisualforceCustom App DevelopmentBusiness ProcessesSalesforce Reports and DashboardsBuild Custom ReportsForecast-to-actualPipeline AnalysisPerformance ManagementReports in Custom AppsRelease PlanningRequirements ManagementQuality AssuranceChange ManagementWorkflow and Approval ProcessesForce.com Cloud PlatformReports and Analytics Custom Apps, Zen 2013 Stratitude, Confidential and Proprietary. Do not reproduce or distribute without prior permissionDelivering CRM Success inthe CloudSystems Integration Data MigrationInitial Planning and EstimationAnalysis and DocumentationMigration StrategyData Cleansing and WarehousingData Conversion ProgrammingCRM Database MigrationIntegration StrategyIntegration DevelopmentOn-premise/backoffice ERPCloud Systems IntegrationSOA IntegrationWeb Services API 3. Stratitude provides Salesforce.com Advisory services to analyze your existingSalesforce.com implementation and provide recommendations based on the bestpractices. Our Innovative approach helps achieve goals with minimal disruptions.Key offerings includeSFDC Advisory Services Roadmap/Blueprint Fit/Gap Analysis Business Process Review Project Estimation and PlanningProcess ReviewAdd-On Review AppExchange Strategy Analytics Strategy Mobile Strategy Social Collaboration User Training and Adoption StrategyTechnology Review Solution Design Review Schema Restructuring Targeted Module Review System Integration and Data Migration Strategy Portal and Sites IntegrationDelivering CRM Success inthe Cloud 2013 Stratitude, Confidential and Proprietary. Do not reproduce or distribute without prior permission 4. Integration Assessment and Strategy: Integration Development: Cloud Integration Management:Our Integration approach includes custom code based point-to-point integrations orenterprise service bus integrations. Our solution always complements your unique ITenvironment and requirements thus delivering the smart cloud integration results. Keyelements of our solution are as follows,Integration ServicesBy evaluating your existing integration setting, we determine the best integrationarchitecture for replacing the current one.Aimed at cloud-to-cloud and cloud-to-ground integrations, the development includesIntegration templates, Error handling, and Integration testing.Continued management including custom integration, improvements and sustainedengineering services.Delivering CRM Success inthe Cloud 2013 Stratitude, Confidential and Proprietary. Do not reproduce or distribute without prior permissionInformatica Data LoaderData SynchronizationData ReplicationData ProfilingData Profiling & CleansingData EnrichmentData TransformationMonitoring & ManagementIntegration SolutionWorkflow, Routing and ValidationOngoing Monitoring ServicesReports and DashboardsWide ESBMessage Queue ConnectivityIncremental DevelopmentHigh Level Composite Data Services 5. Leverage our expertise to use Salesforce Mobile solutions to help your salesteams stay abreast with the latest data, as and when they need it. We have coreexpertise in implementing and customizing a mobile solution best fit to yourorganization needs. We build mobile apps for variety of mobile platforms (iOS,Android, Blackberry) using Salesforce Mobile toolkits (SDKs) through any of thefollowing approaches.SFDC Mobile ServicesCustom build native apps for each mobile platform(Android, iOS etc), leveraging the native capabilities ofthese platformsNative AppsHybrid AppsBuild highly portable and light-weight HTML5 apps usingfamiliar technologies such as HTML5, CSS, andJavaScript.HTML AppsDelivering CRM Success inthe Cloud 2013 Stratitude, Confidential and Proprietary. Do not reproduce or distribute without prior permissionBuild hybrid Apps by leveraging JavaScript in the nativeplatform allowing to enjoy the portability of HTML5 andnative device capabilities 6. Social media has become more live and more real-time. Social media has transformed waysbusinesses interact with customers pre-sales or post-sales.As a technology enabler, Stratitude empowers you to meet customer expectations, engage withcustomers faster, and manage service-related social conversations from customers. WithSalesforce technology such as Social Hub (from Radian6), Stratitude helps you respond morequickly to the customer questions, issues and challenges through social channels such asFacebook, Twitter and Linkedin. With social capabilities integrated in your enterprise CRMstrategy you will never miss any customer insight.SFDC Social ServicesZen is an easy to use requirements, defects, test case, andchange management tool designed for the agile implementation ofSalesforce.com & Force.com projects. Zen enables your team withthe following capabilities: Integrated requirements and quality management Change requests and change management process Workflow automation and submittal/approval processes End-to-end traceability Effective collaboration and updates through ChatterZen is an AppExchange app available for demos, free trials, andpurchase. Customers can obtain application support and postreviews about their experiences with our application and services.ZEN, Integrated Requirements and Quality CloudAutomated Case generationby tracking the interactionsand associating it withCustom records in the CRM.Faster response to customerquestions or comments.Customer ServiceIntegrate and streamline yourimportant social data intoreporting.Understand the changing trendsand customer preferences bykeeping track of social dataovertimeAnalytics and IntelligenceUse social platforms to identifynew potential leads through socialpostsRun campaigns such as webinarsto reach out to more prospects andleverage your social presenceEnable Sales, Build PipelineZen UsersBusiness AnalystsQuality AnalystsSFDC DevelopersSFDC UsersProject ManagersDelivering CRM Success inthe Cloud 2013 Stratitude, Confidential and Proprietary. Do not reproduce or distribute without prior permission 7. Is your Customer Relationship Management System truly in sync with your organizationalneeds and policies? Engage with Stratitude to build smart CRM solutions best fit to yourstrategies and goals. Stratitude has been in the CRM space for over a decade and has deepunderstanding and vast experience of the CRM processes. Our effective CRM strategies,process engineering and architecture designing enable us to deliver to you a CRM solutionthat achieves ROI envisioned. Some of our key offerings are-Stratitudes Salesforce consulting partnership shines across expert services such asconfiguration, deployment and maintenance of Sales and Service modules. In addition,our Force.com expertise and Salesforce AppExchange partnership help clients leveragethe benefits from the platform.Stratitude Salesforce ecosystem consists of a large number of certified consultantswhose expertise has allowed us to execute multiple end-to-end salesforceimplementationsCRM ExpertisePartnerships and Certifications Discovery: Data Analysis and Services: Configuration and Customization: Implementation and Integration:Study and define strategy to implement comprehensive, cost effective and easy todeploy CRM solution.Analyze your data sources and help in seamless data migration and ensure dataenrichment and de-duplication.Configure and customize the CRM to suit your business processes and specificbusiness requirements.Stratitude has in-depth industry knowledge and profound customer experience inimplementing business processes and integration with other enterprise solutions.Delivering CRM Success inthe Cloud 2013 Stratitude, Confidential and Proprietary. Do not reproduce or distribute without prior permission 8. Stratitude provides Salesforce.com Advisory services to analyze your existingSalesforce.com implementation and provide recommendations based on the bestpractices. Our Innovative approach helps achieve goals with minimal disruptions.Key offerings includeEngagement ModelsTurnkeyProjectsDomesticOutsourcingServiceon-demandOnsiteStaffingStratitude On-Demand forSalesforce.com is a flexiblepackage designed to provide youwith support for SFDCadministration, configuration anddata services and help withprocess or data relatedHow-TO question. It eliminatesneed for full-time administratoror IT resources on youremployee stuff. Prepaid packageof fixed number of hours valid for 1year from date of purchase.Can be utilized for anyadministration, customization ormigration related work.Work done ald deliveredremotelyA Unique engagement optionwhere work is delivered from ourFremont based Center ofExcellence.Stratitude offers you the costadvantage of outsourcing whileeliminating all the risks anddownsides of offshoreoutsourcing such as delays andinaccuracies in the output,stretched delivery time-framesand inferior quality.Following are some of theadvantages of our domesticoutsourcing model. Geographical closeness Management attention Effective communication Tighter control Higher efficiency Local time ZonesDelivering CRM Success inthe Cloud 2013 Stratitude, Confidential and Proprietary. Do not reproduce or distribute without prior permission 9. Challenges faced by the Client Lack of one common integrated platform for employee ideas, questions and feedback Employee adoption through rich, interactive, intuitive and visually appealing UI in sync with corporate styling Employee collaboration through voting, posting comments and feedback on the shared ideasSolution by Stratitude Custom App was built leveraging the collaborative features of the Force.com platform This enabled getting employee feedback, recommendations and innovative ideas to improve their internal processes. The solution was built using technologies like CSS, jQuery, Visualforce and Apex and carries corporate style look and feel. App was iteratively designed, built, tested across multiple browsers and the final solution was delivered in record two weeks.Benefits to the Client Employees can now post ideas in a predefined community and categories Employees can vote and comment on ideas, using a rich, intuitive and interactive UI right within Salesforce.com The solution was built using technologies like CSS, jQuery, Visualforce and Apex and carries corporate style look and feel. App was iteratively designed, built, tested across multiple browsers and the final solution was delivered in record two weeks.Case Study 1Custom Chatter Platform for Employee CollaborationChallenges faced by the Client Customize the CRM into a stronger and more robust system that better supports the business activities and processes Manage high volume of change requests from business users through a common integrated platform Automate the process for managing change requests and further the requirements and testing through a singleintegrated, collaborative platformSolution by Stratitude Zen allowed business teams to create new change requests from within their Salesforce accounts. The project teams could capture change requests and manage new requirements, document and test them within Zen Zen allowed leveraging the native Force.com workflow and approval processes and Chatter collaborative features to interactand work on change requests, requirements, and other project objectsBenefits to the Client The efficiency of change management and requirement management increased and was supported by documentation Eliminated the need for tools outside Salesforce and thus the business was able to effectively enhance its productivity Project team could deliver accurate development releases for their CRM application in time and on budget Zen improved team collaboration and significantly reduced rework resulting from poorly communicated changesCase Study 2Change Management Solution on AppExchangeDelivering CRM Success inthe Cloud 2013 Stratitude, Confidential and Proprietary. Do not reproduce or distribute without prior permission 10. Contact Stratitude39510 Paseo Padre Parkway,Ste 160, Fremont, CA 94538Phone: (510) 709-4200Email: sales@stratitude.comDelivering Cloud CRM Success 2013 Stratitude, Confidential and Proprietary. Do not reproduce or distribute without prior permission