Brochure HRMS Systems Overview

Human Resource Management System

Learner Management System

Customer Relationship Management

Hosted Solutions

2

“Affordable and User

Friendly"

Knovada Incorporated Systems

Manage and support your most important

asset: YOUR EMPLOYEES with a cost effective

Human Resource Management System that

provides:

Posting job openings on the company’s

website

Online application and submission

Hiring matrix to evaluate applicants

Employee work scheduling and time management

Employee appraisals

Employee career development

Payroll Management

Online communications with employees and customers

System administration controlled by the HR staff

Easy to use configuration options

No IT resources required

Improving productivity through effective HR

Management

Knovada is an internationally recognized

provider of enterprise solutions with a focus on

the delivery of web enabled integrated

software solutions for human resources,

education, training and employee/customer

communications. With a modular design &

component architecture, the organization

can select those specific elements, which

provide the greatest value to the enterprise

thereby achieving the lowest total cost of

ownership while maximizing the return on their

software investment.

Improving productivity through effective HR

Management

We are positioned to capitalize on our

products today and continue to support

corporations and their visions for the web in

the future.

Knovada has developed various web based

business tools with features and functionality

applicable today.

With speed and efficiency, our web based

software solutions enable corporations to

realize significant return on their investment in

a short period of time.

Applicant Processing and Tracking

Job openings and position descriptions

are posted on the company’s website.

Applicants complete and submit an

online employment application

specifically designed by the organization’s HR staff.

The HR staff can specify specific

attributes to perform an automated

screening process for qualified applicants.

Automated notification of applicants

who meet the specific attributes required for the job position.

Provides a hiring matrix, which ranks

applicants based upon the specific job attributes.

Provides a defensible hiring process.

Applicant information is automatically

transferred to the employee database once the applicant is hired.

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Powerful

Flexible

Scalable

Simple

Fast Cost Effective

Employee Appraisal

Define required tasks for an employee

to complete during the appraisal

period which will serve as the baseline for the appraisal

Report on the completion status of each appraisal task.

Provides the option for both supervisor appraisal and employee self-

appraisal.

Career Development

Employee planning to define career

objectives

Define the steps required to achieve

these career objectives.

Define specific assignments for

employees to support their career

objectives.

Track employee’s progress on

completing these assignments.

Provides each employee an

opportunity to achieve their career goals.

Communication Modules

The following modules are provided to

enhance the communications between the

company, their employees and their

customers.

Online Surveys

Online Newsletters

Payroll, Work Scheduling and Time Management

Centralize work scheduling for all

employees and/or contract personnel

Provides the ability for employees to

submit requests for company designated leave categories up to

one year in advance.

Automated e-mail notification for

submission and approval/denial of work schedule requests.

Ability to assign multiple approval

levels by work schedule type.

Maintains employee accruals,

holidays, payroll dates, work shifts, employee payroll deductions, per

diem, employee banking information,

payroll deposit information, hiring

forms and various payroll related

forms. The employee payroll

information can be integrated with

your accounting system such as VIP etc.

Manages and administers timesheets

for actual hours/days on specific work

assignments.

Automated e-mail notification for

submission and approval/denial of timesheet entries.

Timesheet entries can be integrated into the company’s payroll system.

A calendar displays pending and approved work schedule requests.

HRMS Administration

The management and administration

of the HRMS infrastructure is controlled by the company’s HR staff

No Information Technology resources are required.

Easy to use configuration options.

Selecting screen display fields

Modifying field name descriptions

Our interactive solution suite provides

organizations the opportunity to enhance the

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Online Candidate Applicant Processing System

With the Candidate Applicant Processing System you can automate

many of the steps in the applicant hiring process in your company.

The candidate applicant processing system also increases the

productivity of managers and interviewers in the hiring process by

streamlining the sharing of applicant information during the interviewing

process.

Our CAPS also comes with a fully integrated interviewing system that

provides for feedback and rating for selected skills and competencies.

It allows you to keep an extensive database of all applicants you have

considered for a position, which can be used as an ongoing source of

pre qualified applicants for other positions that open up within your

company.

HR managers can search the application for languages applicants can

read, write, or speak. Along with duties, requirements, occupational

industries, areas of expertise, certification, and courses completed.

Integration with our assessment module

When you integrate our candidate applicant processing system with

our assessment system you have one of the most robust and highly

automated applicant processing systems available today. The

applicant information can be routed to the designated personnel

within your company or clients if you are a recruiter. This provides

additional streamlining to the initial hiring process. The system will also

alert you automatically to any candidates that meet your specific

requirements. This allows HR managers and recruiters the first

opportunity to talk with the potential candidate.

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Hosting & Integration Services

Website Programming and Customization

We will work with you to integrate our

systems with your existing website or

create a custom web presence from the

ground up. Rapid application

development – Module and tool-based

programming framework speeds the development and launch of our

applications for fastest time to market

Scalable database format – Our systems

are designed in a copyrighted database

format to easily grow as your needs grow.

Application Hosting – We can host our

applications for you at our remote data

center for fast and cost-effective

integration. Application Management –

Our engineers will customize, tune, and

size your database applications, plus

provide ongoing maintenance services to

ensure consistent performance and

uninterrupted availability. Security

Services – We provide a complete

security solution to preserve your data

and reduce the risk of unauthorized

access to our systems; services include

virus scanning and protection plus data

backup and recovery.

.

Candidate Applicant Processing System

Applicant fills out their own

application, saving you money by

reducing your data entry

requirements

HR managers control what

information they want to ask using our

self-delegated administrative website.

You can search for words or phrases

You can search for occupations,

certifications, languages and other

differentiating qualifications.

Once you narrow your search, you

can email those applicants informing

them of possible job opportunities,

saving your company time and

money.

Set predetermined limits on how long

applicant information is kept.

Seamlessly integrates with your

company’s current ERP system.

Perform intelligent routing using our

assessment system as a front end.

This provides an automated

notification of applicants who have

meet the defined selection criteria.

Integrate with your current website

to preserve branding and ease of

use for applicants.

HR Managers can modify

designated areas of the application

without requiring any programming

or coding knowledge. This allows

changes to be performed in a rapid

manner, giving your company a

competitive edge.

Receive reports that identify

applicants that met your selection

criteria.

Provides you with a defensible hiring

process, which may reduce your

organizational exposure to potential

problems. Provides departments with

immediate access to potential

applicants through our web

interface.

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Online Career Development Module

With the Career Development System you

can automate many of the steps in the

career development process in your

company.

The career development system improves

efficiencies by tracking an employee’s

progress. It allows you to keep an

extensive database of all job and

employee specific assignments and their

status.

Employees can now search for career

advancement opportunities within the

company without requiring detailed

assistance from the Human Resources

staff.

HR managers can set up predetermined

job specific requirements, which will

automatically be included when the employee chooses a job. Companies can

also use this as a recruiting tool. The

career development system integrates

with our appraisal system to provide a

fully integrated year round tracking

solution.

Integration with our other modules

When you integrate our career

development system with the applicant

tracking, Online University, testing and

appraisal modules, the organization will

achieve a powerful, robust management

system that will fully support their human

resources staff, effectively automating the

management of the employee lifecycle

within the enterprise.

When integrated with the applicant

tracking system you have one of the most

robust and highly automated applicant

processing and employment

advancement systems available today.

Once an applicant has been hired using

our applicant tracking system, they will

then be available to start identifying

current and future opportunity

requirements.

This provides additional streamlining to

the initial hiring process and ongoing

employee management.

Career Development

Define steps to obtain career objectives.

Track dates that assignments were completed.

Track management sign off dates.

You can search for job position by name, descriptions,

and requirements, SIC Codes, and comments.

Provides for manager or supervisor final approval.

Track employee progress with current information.

Create job specific assignments.

Create employee specific assignments.

Show employees career objective and current progress.

Integrate with your current website to preserve branding

and ease of use.

Provide employees with clear and obtainable

advancement opportunities.

Integrates employees educational planning.

Provides you with a defensible advancement process,

which may reduce your organizations exposure to

potential problems.

Provide employees with access to job descriptions and

requirements.

Provide employees with access to an overview of

organizational/company layout.

Empower employees with knowledge of career

advancement

Use as a recruiting tool

Integrates with our web based appraisal system

Add strengths, needs, and strategies for each assignment

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Improving productivity through effective

communications

Online Surveys

Use random question generation to

administer custom surveys for

different audiences.

Set time limits for surveys to ensure convenience for participants.

Include multimedia video and

images to capture responses based

on visual feedback instead of just text

descriptions.

Allow participant to start, stop, and

restart the survey using a unique

control number.

Generate tracking and measurement

reports instantly or at regular time

intervals for the fastest and most

convenient analysis of survey

responses.

Flexible survey formats allow you to

determine question layout and style

mix and match multiple choices, free

response, short essay and other

question styles.

Provide responses to participant

answers. Supply additional instructions

or directions with explanations.

Online Newsletters

Dramatically decrease the cost of

delivering information to any size

audience by eliminating cost of

printing and mailing ...whether you

need to reach 10 or 100,000 viewers,

we can help you substantially lower your cost per viewing.

Publish newsletters and articles in a

relational database format for

maximum security, reliability, and

scalability.

Update newsletters in minutes by

eliminating complex web-based

programming requirements.

Message Board

Our message board system provides

a means for employees and clients to

ask questions and search previously

posted questions. Additionally, the

system also provides the ability to

intelligently route questions to the

appropriate person or organization

within your company. This improves

the effectiveness and efficiency of

your corporate communications and

customer service response times.

Digital Dictionary

Our digital dictionary system provides a searchable database of

terms and definitions. You can provide multiple integrated

dictionaries to your users. When adding terms and definitions you

can select which dictionaries to associate with the term and

definition. There is also the capability to restrict user access to

identified dictionaries.

Reference Library

Our reference library allows you to search content in newsletters,

dictionaries, websites, curriculum, and the document library. You

are able to search for a word or phrase and select your search

scope. This system enhances the integration of all the content

searchable systems in the site.

Websites

The Website system allows you to create your own database of

searchable websites. You can enter a title, the URL, and a

description of the website or web page that you are referencing.

You can now create your own web portal with only the sites that

are necessary and relevant for your employees and customers.

Document Library

The Document Library allows you to download documents. The

system allows you the ability to enter key words or phrases about

the document that can be searched by an employee or customer.

The document is available for down- loading for review. This ensures

that there is one place that employees and customers can go for

the most recent version of a document.

Phone Book

Our centralized phonebook systems enable anyone who has

access to the system to very easily and quickly locate anyone that

is in the system. Now you can have one place to go to find a

person.

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Employee Appraisal System Capabilities

Track dates that assignments were

completed.

Track management sign off dates.

Provides for manager or supervisor

final approval.

Track employee progress with current

information available year round.

Create employee specific

assignments.

Show employees current progress.

Carry forward assignments that were

not completed from previous

appraisals.

Integrates employees educational

planning.

Provides you with a defensible

appraisal process, which may reduce

your organizations exposure to

potential problems.

Integrate with your current website to

preserve branding and ease of use for applicants. Integrates with our

web based career development

system.

Online Newsletters Module

Publish any amount of simple or complex

newsletter materials using this robust

relational database module. Plus, you

can take advantage of advanced

management tools that enable you to

control when your newsletter is available,

who can access the system, and what

pre-requisites are required. And because

all content is published in a standard

Windows-style interface, users will be able

to navigate quickly and easily to all

system features.

Our online newsletters can transform your

traditional newsletter into a solution that

will truly inform your audience. You’ll have

access to powerful tools and advantages

that include:


delivering information to any size

audience by eliminating cost of

printing and mailing, whether you

need to r each 10 or 100,000 viewers,

We can help you substantially lower your cost per viewing.

Publish newsletters and articles in a relational database format

for maximum security, reliability, and scalability.

Update newsletters in minutes by eliminating complex web-based


Integrate Knowledge Modules with your existing website for

seamless navigation and brand equity. When you partner with

us to build your web-based newsletters, you can minimize the

development cycle and concentrate on delivering up-to-the

minute information.

Simple windows style user interface allows you to quickly and

easily update your newsletter without and complicated web

programming.

Publish multimedia content and information for maximum

viewing value, including text, pictures, illustrations, video, sound,

and more.

Divide training materials into convenient sections or “articles”.

Within the newsletter database for easy updates and tracking.

Customize the layout and presentation information to match

your brand standards or other visual guidelines.

Set access requirements and password protections to ensure

only qualified people can view the newsletter.

Seamlessly integrate the newsletter information with our survey

modules to track participant opinions and habits.

Quickly publish your content in standard web-based format for

Internet or Intranet distribution.

Set time and date restrictions to make your newsletter available

only during specific schedule periods – and develop content far

in advance to set a later publishing date.

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Bonus Merit System

Knovada Bonus Merit Benefits

Online Bonus Merit Module

Our online bonus merit system provides

organizations with the ability to auto-

mate the bonus and merit process within

their organization; thereby reducing the

time taken to calculate, validate and

award bonuses or merit increases. The sys-

tem facilitates proactive communication

between the manager and the

employee and can be used to document

meetings and discussions that have

transpired. Such a capability provides an

audit trail in case there is a dispute

regarding an employee’s bonus or merit

increase. To manage the system, different

levels of access are provided. The bonus

merit administrators have full access to all

system features and capabilities; the

bonus merit human resource users have a

limited access to the employee

information; and the managers only have the ability to view information within their

organizational hierarchy.

The first line manager has access to the

manager summary screen to see

summary information for their direct

reports and make merit and bonus

recommendations for all employees who

report to them. Additionally, they can

click on an employee name to see the

employee detail screen for that

employee to make recommendations for

each employee individually.

This allows the manager to have access

to the employees previous bonus and

merit information together with annual

salary, wage type, employee work status

such as part time or full time, determine if

the employee is eligible for a bonus or

merit, employee performance rating and

standard bonus percentage and merit

amounts. The managers also have the

ability to view bonus and merit

recommendations that are pending sub-

mission for approval. If a fixed bonus pool

is established for the managers, merit and bonus recommendations made by the

mangers automatically decrease the

funds available in the bonus pool.

The Second Line Manager Main Menu is broken

into two sections – the Direct Report

Recommendations Area and the Review and

Approvals Area can use the Review and

Approvals area of the screen to review Merit and

Bonus recommendations made by their reporting

managers for their employees. The managers has

the ability to approve recommendations with or

without changing individual recommendations;

drill down to individual employee

recommendations and modify one or more Merit

or Bonus amounts before approving; and/or

create reports to compare recommendations and

allocation of pools across their managers and their

direct reports.

Any manager above the first line manager in the

hierarchy may review and change

recommendations for any employees in their

chain of command. Pool information for second

line managers and above is broken into two bonus

pools – the first is for their direct reports only, the

second is the accumulation of all pools for all

managers in their hierarchy which includes their direct report pool amounts. When managers

assign Merit and Bonus recommendations to their

employees, their pools are decreased

accordingly.

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Bonus Merit System - Continued

The Knovada bonus merit system allows

you to allocate bonus and merits to

employees in a systematic and orderly

method. The bonus merit system allows

you to track how much is being awarded

to each employee and to verify that

each manager has not exceeded their

budget.

Ability to submit to next level manager for

approval - The allows you to submit your

bonus and merit suggestions to your

manager in an organized fashion. As a

manager you can provide comments to

explain the salary and bonus

recommendations you are making.

Easily view pending actions - The system

allows you to view all pending bonus or

merit actions in which you as a manger

are required to review or provide a

response.

Easily view completed actions - The

system allows you to view all completed

requests and to view the requests and

comments provided

View system generated manager specific

emails - Emails that are generated by the

bonus merit system are recorded and

kept for viewing by the manager and for

historical record keeping.

Generic and custom reporting - The

system allows you the ability to run

standard reports that are provided with

the system. Additionally, you can create

your own custom reports and save them

for future reporting. Management is

provided top down viewing capability.

Administrators can turn on/off fields and

support staff with ad-hoc views.

First line manager main menu summary

screen - Provides the first line manager

with a dashboard view of their

recommendations, pending actions,

completed actions, notifications, reports,

merit pool information, and bonus pool

information. The manager can make

bonus and merit recommendations

based upon their targets and pool allocations

Second line manager main menu

summary screen - Provides the first line

manager with a dashboard view of their

recommendations, pending actions,

completed actions, notifications, reports,

merit pool information, and bonus pool

information. Additionally, the manager

can view bonus and merit

recommendations and pool of their

subordinate managers. There is also an

area to view approved and pending

approval recommendations. The

manager can make bonus and merit

recommendations based upon their

targets and pool allocations.

Automatically calculate bonus and

merit pools - When recommendations

are submitted, the system will

recalculate the bonus and merit pool

information thereby allowing the second

line managers to know how much of

their pool is remaining and can be awarded to their direct reports. Pools are

recalculated once a recommendation is

made and the remaining pool amounts

are displayed in both dollars and

percentages to assist the manager in

ensuring they are achieving their

company targets.

11

Survey Capabilities

Use random question generation to

administer custom surveys for


Set time limits for surveys to ensure

convenience for participants.

Assign different weighted values to

questions for high-end or priority

tracking.

Include multimedia video and

images to capture responses based

on visual feedback instead of just text

descriptions.

Assign unique control number to

every participant to track survey

results on an individual, group, or

comparative basis.

Allow participant to start, stop, and

restart the survey using a unique

control number.

Generate tracking and measurement

reports instantly or at regular time

intervals for the fastest and most convenient analysis of survey

responses.

Use the simple management tools

and graphical interface to update

questions, tracking information, or

report parameter on the fly.

Flexible survey formats allow you to

determine question layout and

information style – mix and match

multiple choices, free response, short

essay and other question styles.

Set different levels of password-

protected access to streamline

participant, management, and

reporting functions.

Store and track all survey information

and responses in a sophisticated

database for simple management and

analysis – no more web-programming

to change questions, just type new

information into the template cells and

your online survey is updated

immediately.

Integrate the survey system with your

existing website for seamless navigation

and redirection for participants.

Provide responses to participant

answers. Supply additional instructions

or directions with explanations.

Restrict access to computer using the

participant’s computer address.

Intelligently direct participants to

additional questions based upon

previous answers.

Use dimensions to supply additional

information based upon scoring

percentage. Use dimensions to group

questions based upon related subjects

or topics.

Opinion Polls Capabilities

Set time limits for opinion polls to ensure convenience for

participants.

Include multimedia video and images to capture responses

based on visual feedback instead of just text descriptions.

Assign unique control number to every participant to track

opinion poll results on an individual, group, or comparative basis.

Generate tracking and measurement reports instantly or at

regular time intervals for the fastest and most convenient analysis

of opinion poll responses.

Use the simple management tools and graphical interface to

update questions, tracking information, or report parameter on

the fly.

Flexible opinion poll formats allow you to determine question

layout and information style – mix and match multiple choices,

free response, short essay and other question styles.

Set different levels of password-protected access to streamline

participant, management, and reporting functions.

Store and track all opinion poll information and responses in a sophisticated database for simple management and analysis –

no more web programming to change questions, just type new

information into the template cells and your online opinion poll is

updated immediately.

Integrate the opinion poll system with your existing website for

seamless navigation and redirection for participants.

Restrict access to computer using our integrated firewall system.

Intelligently direct participants to additional questions based

upon previous answers.

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Client Assignment Tracking

Define steps to obtain client

objectives.

Track dates that assignments

were completed.

Track dates that assignments

were scheduled.

Track caseworker sign off dates.

Provides for caseworker final

approval.

Track client progress with current

information and feedback.

Create and update client

specific assignments.

Integrate with your current

website to preserve branding

and ease of use.

Provide client with clear

strategies and obtainable

opportunities.

Integrates clients educational

planning.

Clients can rank assignments.

Caseworkers can rank

assignments.

Obtain report of delinquent and

nonscheduled assignments.

Automatic assignment creation

based upon answers to surveys

when integrated with our

Payroll and Work Scheduling System

Capabilities

Maintains the following information for

each of the employees:

Accrual levels for each of the

company designated leave

categories. Past, present and future

company approved holidays. Past,

present and future payroll dates.

Payroll shifts and standard start and

end shift times.

Employee payroll deductions

information.

Banking information and employee

bank account information.

Employee electronic payroll payment

options and amounts to be deposited

in each designated account.

Employee per diem information.

Employee hiring and company policy

forms, Employee banking information for

integration with your company’s

accounting system.

Display and monitor employees work

schedule over the web or internal

network.

Centralizes work scheduling

management for improved

efficiency.

Create a proactive work-scheduling

environment.

Provides for audit trails to track both

work requests submitted by

employees and management’s

response to such requests.

Employees can enter and track their

work requests up to one year in

advance.

The system uses email for notifications

to manage the submission and

management action to work

requests; thereby eliminating the

manual effort involved in managing

the flow work requests and

management action.

System has an automated work

request process flow system to

reduce the need for human

intervention. Reduces work request oversights that

lead to employee frustration. the

system provides an auditable work

history for each employee.

Integrates with your current website

to preserve branding and ease of use

for applicants.

13

Life Plan System

Online Life Plan Module

With our Life Plan System you can

automate many of the steps in the case

management process in your

organization. The life plan system

improves efficiencies by tracking a

program client’s progress. It allows you to

keep an extensive database of all

program client specific assignments and

their status. Our life plan system allows

you to get reports, schedule, and update

and add tasks. Assignments are

automatically created since the life plan

system is integrated with our survey

system. Our life plan system allows you to

organize program client information in a

centralized location and the ability for

access from any location that has

Internet access. Track dates that

assignments were scheduled and

completed sign off dates along with

youth leader/member or mentor final approval. Create and update program

client specific assignments including

strengths needs and strategies, which

provides the program participant with

clear strategies and obtainable

opportunities.

Integration with our Survey module

The Survey Module can be an effective

tool to actually create the Life Plan

assignments based upon responses from

the program participants. It can likewise

provide valuable feedback to the

Community Services administrators

through survey responses provided by the

participants as they progress through the

program.

Life Plan System Capabilities

Track dates that assignments were

completed.

Track participant sign off dates.

Track participant leader sign off

dates.

You can search for job position by

name, descriptions, and

requirements, SIC Codes, and

comments.

Provides for participant leader final

approval. Track participant progress with

current information.

Create generic assignments for all

participants.

Create participant specific

assignments.

Show participant objective and

current progress.

Integrate with your current web site to

Provide participants with clear and

obtainable advancement

opportunities.

Integrates participants’ educational

planning.

Provides you with a defensible

program process, which may reduce

your organizations exposure to

potential problems.

Can be used to assist participant with

legal issues by demonstrating

progress being made in the program.

Provides the capability for multiple

people to manage participant all in

one life plan. Provide the ability to

restrict, which people can see,

participant specific assignments.

Integrated reporting capability to

allow for viewing of assignment status

and ratings. Add strengths, needs,

and strategies for each assignment

14

LMS System

Online Interactive Classroom

Easy to use windows style user interface allows the company to

easily create/update training

materials.

Publish training materials for secure

access by your employees.

Set date and time restrictions when

training content will be available.

Identify those employees who can

access training content.

Identify prerequisites required for

specific content.

Customize the layout and presentation of your company’s

content to meet your branding

requirements...

Integrates the training content with

the Online Test System to track

participant understanding and

retention.

Manages and controls traditional

classroom registrations, classroom

facilities and class size restrictions.

Online Test System

Administer tests through an

interactive questionnaire module.

Provides and objective and

defensible employee appraisal

process.

Multiple question formats:

o Multiple choice

o True/False

o Text Based

o Images

o Multimedia

Random question selection

Option to assign weighted values to

test questions.

Ability to place time limits on the

entire test or each page of test.

Sophisticated response system

provides the ability to redirect test

takers to different questions based

upon their responses

Online Reporting and Tracking

Automated reports to provide instant

access to results.

Student report cards for individual

performance.

Management reports, which tracks

their employee’s performance.

Testing results can be summarized by

group, region, etc.

Trend analysis based upon historical

testing results by course or instructor.

Enhanced Communications and

Information Flow

To everyone

At all times

In all places

In a cost effective manner

LMS Administration

The management and administration

of the LMS infrastructure is controlled

by the company’s training/HR staff.

No Information Technology resources

are required.

Easy to use customization options.

Can adapt to changing business

requirements.

Application program interface

facilitates external system integration.

Controlling user access through

security levels.

15

Online Interactive Classroom Module


curriculum materials using this robust




control when your content is available,






system features.

Our online interactive classroom can

transform your traditional curriculum into

a solution that will truly educate your

audience. You’ll have access to powerful

tools and advantages that include:


delivering training to any size

audience by eliminating cost of travel and facility rental...whether you need

to reach 10 or 100,000 students, We

can help you substantially lower your

cost per student.

Publish curriculum and content in a

relational database format for

maximum security, reliability, and

scalability.

Update content in minutes by

eliminating complex web-based


Integrate Knowledge Modules with

your existing website for seamless

navigation and brand equity.

Group segmentation is possible using

our proprietary control number

system, which allows you to track

individual and group performance to

measure progress toward measurable

objectives. When you partner with us

to build your web-based training and

teaching programs, you can minimize

the development cycle and

concentrate on delivering up-to-the

minute information.

Simple windows style user interface

allows you to quickly and easily

update your curriculum without

complicated web programming.

Publish multimedia content and

information for maximum training

value, including text, pictures,

illustrations, video, sound, and more

Divide training materials into

convenient sections or “chapters”

within the curriculum database for

easy updates and tracking.

Customize the layout and

presentation information to match

your brand standards or other visual

guidelines.

Set access requirements and

password protections to ensure only

qualified participants can view the

curriculum.

Seamlessly integrate the curriculum

and training information with our

testing modules to track participant

understanding and retention.

Quickly publish your content in

standard web-based format for

Internet or Intranet distribution. Set time and date restrictions to

make your curriculum available only

during specific schedule periods –

and develop content far in

advance to set a later publishing

date

16

Online Test Module

Administer tests with this interactive

questionnaire module. Combine multiple

choice, short answer, or essay type

question formats to match your specific

educational requirements. Plus, tests can

include text based questions, images,

multimedia resources etc. This module

can be integrated with your existing

website for seamless integration and

brand equity. We provide random

question selection, plus the ability to

place time limits on test availability.

Sophisticated response systems let you

redirect test takers to different questions

based on the responses. In addition to

tests, this module can be used to perform

assessment or qualification tasks and

more.

Online Reporting & Tracking Module

Results of tests taken can be tracked and

presented in a variety of ways to meet your requirements. You can track simple

percentages and rankings, or perform

high-end cross-tab calculations to identify

trends within your audience. Additionally

you can publish statistical reports

providing invaluable feedback and

insight.

Market segmentation functions are

possible using our proprietary control

number system, which allows you to track

individual or group performance to

measure progress toward measurable

objectives.

Scoring & Analysis Module

Our Online scoring and analysis module

gives you the ability to perform

sophisticated analysis and calculations on

the results of test taken by participants.

Design your criteria for grading.

Establish weighted scoring.

Results can be displayed

automatically on-screen for the

student to see.

Results can be collected and

analyzed within a group.

Results can be tracked according to individual, group, region, etc.

Test Capabilities

Use random question generation to administer custom tests for


Set time limits for tests to ensure convenience for participants.

Assign different weighted values to questions for high-end or

priority tracking.

Include multimedia video and images to capture responses

based on visual feedback instead of just text descriptions.

Assign unique control number to every participant to track test

results on an individual, group, or comparative basis.

Allow participant to start, stop, and restart the test using a unique

control number. Generate tracking and measurement reports

instantly or at regular time intervals for the fastest and most

convenient analysis of test responses.

Use the simple management tools and graphical interface to

update questions, tracking information, or report parameter on

the fly.

Flexible test formats allow you to determine question layout and

information style – mix and match multiple choices, free

response, short essay and other question styles.

Set different levels of password-protected access to streamline

participant, management, and reporting functions. Store and track all test information and responses in a

sophisticated database for simple management and analysis –

no more web-programming to change questions, just type new

information into the template cells and your online test is

updated immediately.

Integrate the test system with your existing website for seamless

navigation and redirection for participants.

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Online University

Knowledge Modules

Our Online University is built on a

foundation of powerful technology and

years of engineering, development, and

programming expertise. Our Knowledge

modules are the cornerstone of your

Online University and provide you with all

the sophisticated resources you need to

accomplish

Online Interactive Classroom Module


curriculum materials using this robust




control when your content is available,






system features.

Online Testing Module

Administer tests, or quizzes with this

interactive questionnaire module.

Combine multiple choice, short answer,

or essay type question formats to match

your specific educational requirements.

Plus, tests can include text based

questions, images, multimedia resources

etc. We provide random question

selection, plus the ability to place time

limits on test availability. Sophisticated

response systems let you redirect test

takers to different questions based on the

responses.

Scoring & Analysis Module

Our Online University gives you the ability

to perform sophisticated analysis and

calculations on the result of tests taken by

your students. This scoring and Analysis

Module lets you pre-define the

information you want to track so analysis

is performed automatically as tests are taken.

Online Reporting & Tracking Module

Results of tests taken can be tracked and

presented in a variety of ways to meet

your requirements.

You can track simple percentages and rankings, or perform high-end

cross-tab calculations to identify trends within your audience.

Additionally you can publish individual student report cards that track

performance on individual tests or throughout a course of study.

Tailor a custom training or education solution to your needs.

Our Online University is a completely integrated knowledge solution.

With it you can apply its proven principles to any training or education

objective whether you’re designing a comprehensive distance learning

program or developing a training course for new employees or resellers.

We give you all the powerful back-end systems you need to build,

manage, and expand your education programs. Applications for this

online solution are virtually unlimited: Online Distance Learning –

Comprehensive solutions for any formal education institution, from small

colleges and major universities to public and private schools and all

variations in between. Continuing Education & Degree Programs –

Extend the reach of your higher education program to serve students

across town or around the world. New Employee Training – Deliver

company information to new recruits from any computer, at home or

the office. Technical Training – Keep your skilled workforce up to date on

the most recent developments in their field. Certification Programs –

Create an online solution for professional certification requirements,

including dynamic content generation and random questions selection.

Sales Training – Educate and motivate salespeople in hundreds of

locations at the same time with the latest product information,

promotional details, and sales incentives. Accelerate Your Training &

Education Timelines We give you all the powerful, proven resources of

an integrated online education system combined with the fastest

implementation process in the industry. Our template driven

development resources let you choose from pre-configured classroom,

testing, scoring, and reporting resources, or customize your own-all in less

time than you ever imagined.

18

BI-CRM System

Online BI-CRM Module

Our Business Intelligence – Customer

Relationship Management (BI-CRM)

Solution provides organizations with the

ability to automate all customer

interactions throughout the enterprise

utilizing a common customer record. By

consolidating multiple customer touch

points from across the enterprise,

individual organizations have access to

their own unique data elements through

their customized views while facilitating

the sharing of required information

throughout the enterprise. Such a 360

degree view of each customer/client

interaction which is consolidated within a

single customer record by our CRM

Module serves as the foundation for the

overlay of our Business Intelligence

Module to provide meaningful

information and critical benchmarks to

enhance the decision making process. As

displayed on the organizational flow

below, a tremendous amount of

information is gathered on each and

every customer interaction by a number

of individual organizations.

This information can prevent a

detrimental impact on an organization’s

ability to achieve additional sales

revenue due to poor customer service by

keeping all the information for a client

visible to required personnel within the

organization.

Likewise marketing campaigns must be analyzed and evaluated to determine

where future marketing budgets should

be focused. These are just two examples

whereby our BI Module can provide logic

and intelligence to this vast array of data;

enhancing the decision making process

by management; ensuring that

organizations have a coordinated view of

their client base; while facilitating the

development of new strategies based

upon past successes or failures.

In addition to the traditional customer

relationship management functions, our

solution likewise supports the unique

marketing and sales activities, which are

associated with an organization’s

alliances and value added resellers

through our Partner Relationship

Management Module (PRM.)

With our PRM, an organization will have

the capability to ensure their alliances

and resellers are achieving their

objectives such as revenue targets/

quotas and royalty payments. Through

our PRM, reseller territories or products

can also be defined and customers can

be assigned thereby avoiding channel

conflicts in their respective markets. Our

newest version of BI-CRM will incorporate

a Salary Administration Module to

manage and administer salary and

compensation plans for the marketing

and sales representatives. Our Salary

Administration Module will provide accurate and timely compensation

information for management review

together with a direct link to an

organization’s payroll system.

Recognizing the requirement that each

segment of an enterprise will view their

specific customer/client interaction from

a different perspective, our CRM Module provides the ability for each segment to

define their unique views through an

easy to use graphical user interface and

customization wizard without impacting

the metadata structure or new release

compatibility.

19

BI-CRM System – Continued

More importantly, such customizations

can be easily applied by the client

themselves; minimizing the impact on

their own internal Information Technology

organization or having to rely upon on

third party vendors for such

customizations. Centralize prospect/client data -

Provides one central view interface

for all data needs.

Manage industry related details,

action items and contacts -

Adds/edits can be made from same

web location.

Centralize data collection processes -

Easy to use forms within the system

provide for one stop shop.

Provide security controls for

client/prospect integrity - Users can

only view/edit/ search assigned

prospects/clients. Management is

provided top down viewing

capability. Administrators can turn

on/off fields and support staff with

ad-hoc views.

Maintain business data ownership -

Captures and maintains ownership for

ongoing business lifecycle support.

System allows for owners to transition

ownership to new owners for business

continuity.

Create document library system - Provides a centralized location to

query client documents (contracts,

annual reports, ad-hoc reports, etc.).

Provide Mobile accessibility - Can

access and use the system through

your mobile device when a PC is not

available or traveling.

Integrated application - integrated

with existing intranet - Provides

transparent navigation for simply use.

Must be external vendor for ongoing

business support - No systems

knowledge is lost through turnover rather business continues as usual. No

need for new software, upgrades, or

new hardware.

Centralize the sales process - Central

location for all communication and

documentation throughout the sales

process. Central details section to

capture client specifications.

Export data for further review and analysis –

Provides ability to run targeted reports and export details.

Knovada BI-CRM System

Automate all customer interactions throughout the enterprise

Business Intelligence – Customer

Relationship Management Cycle

Customer Support

Customer Support resolves customer issues and enters

customer feedback

Order Fulfillment

Data can be interfaced/integrated to Manufacturing, Distribution and Accounting

processes/systems

Sales Management Sales Management pro-cesses turn prospects

into customers

Lead Management Qualified leads become prospects through Con-

tact Management

Campaign Management

Leads are developed through Campaign Man-

agement

Marketing Management

Historical data analysis influences development of new marketing campaigns

Product Management Future product direction supported by customer

data (product enhancement requests)

Portfolio/Account Management

Satisfied customers buy more products and become refer-

ences through Portfolio/Account Management pro-

cesses

Project Management Time and material services,

project deliverables and more are tracked and managed via

Project Management.

Business

Intelligence

Call today or visit our website at www.knovada.com and learn just how fast your applications can be online (866) 890-3121

w h e r e d a t a b e c o m e s k n o w l e d g e

K n o v a d a w h e r e d a t a b e c o m e s k n o w l e d g e

K n o v a d a

Kevin H. Taylor Knovada Incorporated

www.knovada.com

[email protected]

Contact us for a demo

Brochure HRMS Systems Overview

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