Britton Taylor3130 Seasons Way, APT 414 – Estero, FL 33928

(239)634-9240 brtaylor3335@eagle.fgcu.edu

EDUCATIONFlorida Gulf Coast University, Fort Myers, FL Spring 2016Pursuing Bachelor’s Degree in Resort and Hospitality Management

Currently hold 3.0 cumulative GPA

EXPERIENCEMiromar Lakes Beach and Golf Club, Miromar Lakes, FL December 2014 to CurrentSpa Front Desk Coordinator

Extend a warm welcome to ensure the guest has a relaxing spa experience Create new promotions and packages for the spa Design displays for retail products and discounted items Keep track of inventory to ensure adequate amount of products Up sell retail products to increase spa revenue

The Naples Bay Resort, Naples, FL November 2013 to December 2014Front Desk Agent/Concierge

Greet guest with enthusiasm and professional demeanor Schedule dinner reservations, activities, and transportation for guests Recognized numerous times on Trip advisor for exemplary hospitality Expedite efficient check in and check out’s Assist in providing memorable vacations and experiences to our guests

Ada’s Natural Foods Market, Ft. Myers, FL September 2011 to November 2013 Customer Service & Cashier Supervisor/Sales Associate

Provided customers with knowledge about organic food products and vitamins Supervised customer service/cashier team to maintain professional atmosphere Assisted customers in locating products to ensure customer satisfaction Recognized for superior work ethic Successfully trained 9 new employees Processed transactions sufficiently to support Ada’s mission to superior customer service

SKILLS Experienced with micros system for managing food and beverage orders Skilled in using maestro system and ihotelier for guest reservations Proficient in Northstar application for managing spa inquiries