Brittany Ferries Reference Guide 2009

2009

Brittany Ferries Operators’

Reference guide

brittanyferries.com/operators 0871 244 1400

France & Spain

Introductionto Brittany Ferries

Who are Brittany Ferries?• A car ferry operator linking nine ports and four countries: UK – France,

UK – Spain, and Ireland – France

• The market leader on the Western Channel – specialists in this area since 1974

• BAI UK Ltd – part of the French owned Brittany Ferries Group. Other companies involved are BAI Cork and Brittany Ferries Freight

• Multi-award winning service. Voted ‘Best Ferry Company 2007’ by readers of the Telegraph.

Did you know?• 75% of all UK passengers who travel to France on the Western Channel,

travel with Brittany Ferries

• Up to 23 sailings a day provide a capacity for 11,000 cars and 35,000 passengers

• We carry nearly 3 million passengers and 1 million cars every year

• Up to 6,604 beds are made per night by Brittany Ferries staff, that is more than the Ritz, the Savoy and the Waldorf in London combined make in a week

• The Brittany Ferries fleet covers 750k nautical miles each year which is the equivalent of going 35 times around the world

• 3 million baguettes are baked on board each year

• 6,000 hectolitres of beer are consumed on board per year, the equivalent of 1.2 million pints. This represents the quantity of beer served in 50 successful French brasseries

• The combined tonnage of the fleet is 189,000 tonnes, that is the equivalent of one fifth of the world’s population of blue whales

• The Pont-Aven’s cabin capacity (650 cabins) adds up to 2,012 berths. If you knotted all the sheets together, you could escape from a 1,200-storey building

What can Brittany Ferries offer your clients?Brittany Ferries provide the widest choice of routes to France and Spain that can take your clients far closer to the popular holiday regions, saving miles of unnecessary driving through the congested roads of north east France and south east England.

• Morning, afternoon and overnight departures year round to France

• Choice of high-speed and cruise ferry services

• Fastest direct ferry crossings from the UK to Spain

• Mix and match routes to suit any itinerary

France & Spain

Operators’ reference guide

We’re continuously looking for ways to improve our services, and this year has seen a number of important developments.

New route to SpainFrom this spring, we’re going to be running a new weekly service from Portsmouth to Santander, to complement our existing Plymouth-Santander service. Both routes will be served by our magnificent flagship, Pont-Aven, which will continue to provide the fastest, most luxurious ferry crossing to Spain. And with just one relaxing night on board, excellent facilities and award-winning service, it’s clearly the most convenient route to Spain.

New ferry for Plymouth-RoscoffWe’re proud to announce the arrival of our new cruise ferry, ‘Armorique’. Linking the western regions of the UK and France, it offers passengers new levels of space, comfort and service. The new £100m vessel has been custom built for our Plymouth-Roscoff route, and features a wide range of onboard facilities to ensure that passengers can enjoy the most comfortable start as possible to their holiday.

Bretagne refurbishmentThis year, we’re investing approx £5m in the refurbishment of the Bretagne. We’ll be upgrading some of the cabins, converting a number of existing cabins to Club Class Family, as well adding new furniture to the majority of cabins on board. On top of this, we’ll also be expanding the Salon de Thé and opening up the reclining seat lounges to make them more spacious.

Barfleur refurbishment Over the winter, sections of the Barfleur will be refurbished and redesigned. The main à la carte restaurant will be closed and replaced with a new ‘Games Planet’ for teenage passengers, the self-service restaurant will be made larger and will offer a new brasserie style menu and service, and the Salon de Thé will be changed to offer a wide range of snacks and pastries.

Even betterin 2009

France & Spain


Operators’ Reference Guide

Brittany Ferriesroutes & services

CROSSING TIME FREQUENCY MAIN SHIPS

PORTSMOUTH – CAENExcellent road links to virtually every part of France – Normandy, Loire, Paris and southern Europe.

Choice of cruise and high-speed services.

6 hours

33/4 hours

Up to 3 daily return sailings

Weekend high- speed service (April – Sept)

Mont St Michel Normandie

Normandie Express

PORTSMOUTH – CHERBOURgIdeal not only for Normandy, but also Brittany and beyond.

High-speed service.

3½ hours Daily return high-speed

sailing (March – Nov)

Normandie Express

PORTSMOUTH – ST MALOIdeal for Brittany, Loire, Dordogne and south west France.

83/4 hours Daily return service

Bretagne

POOLE – CHERBOURgShort crossing times and ideal for Brittany, Normandy, and Western France.

Choice of cruise and high-speed services.

41/4 hours

21/4 hours

Up to 2 return sailings daily

Daily return sailings

Barfleur

Normandie

Vitesse

PLYMOUTH – ROSCOFFPerfect starting point for Brittany, with easy access to the Atlantic Coast, Dordogne and south west France.

6 hours Up to 3 return sailings daily

Armorique Pont-Aven

PLYMOUTH – SANTANDERUnique service for Spain, Portugal and south west France.

20½ hours Up to 2 return sailings weekly (March – Nov)

Pont-Aven

PORTSMOUTH – SANTANDERUnique service for Spain, Portugal and south west France.

24 hours Up to 2 return sailings weekly (March – Nov)

Pont-Aven

CORK - ROSCOFFDirect Ireland to France flagship service.

11 hours 1 return sailing weekly

(April – Oct)

Pont-Aven

NEW

for 2009

NEW

€120m cruise ferry

France & Spain


ArmoriqueCabin decks

Routes and durations

Plymouth – Roscoff 6 hours

Onboard accommodation

Club Class 8 cabins

2 Berth Outside 6 cabins

2 Berth Inside 95 cabins

4 Berth Club 96 cabins


Reclining seats 336

Cots 15

All cabins are en suite with air-conditioning

Ship description

Tonnage 29,500

Passenger capacity 1500

Car capacity 470

Onboard facilities

Restaurant 7

Self-service restaurant 4

Le Café 4

Bar 4

Cash withdrawals 4

Shops 4

Playroom 4

Cinema† 4

Lifts 4

Disabled cabins 4

Disabled toilets 4

Kennels 7

Childrens Club 4

Teenage area 4

Tourist Information 4

Sun deck 4

Video games room 4

Baggage room 4

Swimming pool 7

Baby changing room 4

†Charge payable on board.

Fleet and onboard information

France & Spain


DECK 7

DECK 6

SHOPPiNg

Les Boutiques 6Spirits, wine, tobacco, perfumes and cosmetics, leather goods, confectionery, toys, fashion, decoration, souvenirs, newspapers, games, cameras, sunglasses, jewellery...

ONBOARD FACiLiTiES

Information 6

SLEEPiNg ACCOMMODATiON

Cabins 8,9

Reclining seats 6

ONBOARD SERviCES

Cash withdrawals 6

Baggage room 6

Children’s playroom 6,7

Baby changing room 6,7

Games Planet 6

Chance Planet 7

Cinema 6

Disabled toilets 6,7

Lifts

EATiNg & DRiNKiNg

Le Restaurant 7 Self-service restaurant

Le Café 6Pastries, cakes and sandwiches.

Le Bar 7Main lounge bar.

Deck Deck Deck Deck

France & Spain


ont St ichel


Portsmouth – Caen 6 hours


Commodore Class (sleeps 3 adults and 1 child) 8 cabins

De Luxe –

2 Berth Outside –


4 Berth Club –



Reclining seats 420

Cots 15


Ship description

Tonnage 34,000


Car capacity 800

Onboard facilities

Restaurant 7


Salon de Thé 4

Bar 4

Bureau de Change 4

Shops 4

Playroom 4

Cinema† 4

Lifts 4

Disabled cabins 4

Disabled toilets 4

Kennels 7

Childrens Club 7

Teenage area 4


Sun deck 4

Video games room 4

Baggage room 4

Swimming pool 7



Cabin decks


France & Spain


DECK 7

DECK 8

DECK 10

DECK 9

Children’s playroom 9

Baby changing room 8, 9

Video games room 8,10

Games room 9

CD-Rom console 10

Cinema 7

Disabled toilets 7, 8, 9, 10

Lifts

ONBOARD FACiLiTiES

Information 7


Cabins 7, 9

Reclining seats 7

ONBOARD SERviCES

Bureau de change 7

Tourist information 7

Baggage room 7

SHOPPiNg

La Vitrine 8 Cameras, electronic games, jewellery, CDs, DVDs, sportswear, leather goods...

La Boutique du Restaurant 8Fine food, tableware, sweets...

Le Kiosque 8Games, toys, souvenirs...

La Boutique Parfums 7Perfumes, cosmetics...

The Main Shop 7Spirits, tobacco, wine, confectionery, fashion wear, toys, decoration...

EATiNg & DRiNKiNg

Les Romantiques 8 Restaurant – A la carte menus, buffet and French wines.

Les Romantiques 8 Café/Restaurant and French wines.

La Galerie 8 Self-service restaurant.

Le Café du festival 9 Pastries, cakes and sandwiches.

Blue Note Bar 9 Main lounge bar.

Deck Deck Deck Deck

France & Spain


NormandieCabin decks



Portsmouth – Caen 6 hours


Commodore Class (sleeps 3 adults & 1 child) 8 cabins

De Luxe –



4 Berth Club –



Reclining seats 416

Cots 15


Ship description

Tonnage 27,541


Car capacity 600

Onboard facilities

Restaurant 4


Salon de Thé 4

Bar 4

Bureau de Change 4

Shops 4

Playroom 4

Cinema† 4

Lifts 4

Disabled cabins 4

Disabled toilets 4

Kennels 7

Childrens Club 7

Teenage area 4


Sun deck 4

Video games room 4

Baggage room 4

Swimming pool 7



France & Spain


SHOPPiNg

La Vitrine 8Jewellery, watches, sunglasses, fashion...

La Boutique Parfums 7 Perfumes, cosmetics, leather goods, fashion...

Le Kiosque 9Newspapers, confectionery, games, toys, souvenirs...

The Main Shop 7Spirits, tobacco, wine, confectionery, cameras, films, toys, souvenirs, clothing...

ONBOARD FACiLiTiES

Information 7


Cabins 5, 6, 7

Reclining seats 7

ONBOARD SERviCES

Bureau de change 7


Baggage room 7



Video games room 8

Games room 9

Cinema 7

Disabled toilets 8, 9

Lifts

EATiNg & DRiNKiNg

Le Deauville 8 Restaurant – A la carte menus, buffet and French wines.

Riva Bella 8Self-service restaurant.

Le Pays d’Auge 9Pastries, cakes and sandwiches.

Le Derby 9 Bar and musical entertainment.

Deck Deck Deck Deck

France & Spain


DECK 8

DECK 9

DECK 7

Pont -AvenCabin decks



Plymouth – Santander 20½ hours

Portsmouth – Santander 24 hours

Plymouth – Roscoff 6 hours

Cork – Roscoff 14 hours


Commodore Class (sleeps 3 adults & 1 child) 18 cabins

De Luxe (sleeps 4 adults) 16 cabins






Reclining seats 47

Cots 15


Ship description

Tonnage 41,000


Car capacity 650

Onboard facilities

Restaurant 4

Self service restaurant 4

Salon de Thé 4

Bar 4

Bureau de Change 4

Shops 4

Playroom 4

Cinema† 4

Lifts 4

Disabled cabins 4

Disabled toilets 4

Kennels 4

Childrens Club 4

Teenage area 4


Sun deck 4

Video games room 4

Baggage room 4

Swimming pool 4



France & Spain


DECK 9

DECK 8

DECK 7

DECK 6

Le Fastnet 7Terrace-bar, piano.

Le Grand Pavois 8, 9Main lounge bar.

Les Finistères 9 Pool bar.

SHOPPiNg

The Main Shop 8Spirits, tobacco, confectionery, toys, perfumes and cosmetics, leather goods, fashion, souvenirs, newpapers, books...

ONBOARD FACiLiTiES

Information 6


Cabins 5, 6, 8

Disabled cabins 6

Reclining seats 9

Commodore lounge 8

ONBOARD SERviCES

Bureau de change 6

Baggage room 6



Video games room 8, 9

Games room 8

Cinema 6

Swimming pool 9

Disabled toilets 7, 8, 9

Kennel 10

Lifts

EATiNg & DRiNKiNg

Le Flora 7 Restaurant – A la carte menus, buffet and French wines.

La Belle Angèle 7Self-service restaurant.

Le Café du Festival 7Pastries, cakes and sandwiches.

Deck Deck Deck Deck

France & Spain


Bretagne


Portsmouth – St Malo 8¾ hours


Commodore Class (sleeps 3 adults) 16 cabins

De Luxe –






Reclining seats 454

Cots 15


Ship description

Tonnage 24,534


Car capacity 580

Onboard facilities

Restaurant 4


Salon de Thé 4

Bar 4

Bureau de Change 4

Shops 4

Playroom 4

Cinema† 4

Lifts 4

Disabled Cabins 4

Disabled Toilets 4

Kennels 4

Childrens Club 4

Teenage area 7


Sun deck 4

Video games room 4

Baggage room 4

Swimming pool 7




France & Spain


SHOPPiNg

La Vitrine 7Jewellery, watches, sunglasses, fashion...

La Boutique Parfums 6Perfumes, cosmetics, leather goods, fashion...

Le Kiosque 6Newspapers, confectionery, games, toys, souvenirs...

The Main Shop 7

The Travel Shop 7

ONBOARD FACiLiTiES

Information 7


Cabins 1, 2, 6, 8

Reclining seats 8, 9

ONBOARD SERviCES

Bureau de change 6

Baggage room 6



Video games room 9

Games room 8

Cinema 5


Lifts

Sun Deck 7, 9, 10

Smoking area 8

EATiNg & DRiNKiNg

Les Abers 7 Restaurant – A la carte menus, buffet and French wines.

La Baule 7Self-service restaurant.

La Gerbe de Locronan 8Pastries, cakes and sandwiches.

Gwenn Ha Du 8Main lounge bar.

Yacht Club 7 Piano bar.

Deck Deck Deck Deck

DECK 9 PONT 9

DECK 8 PONT 8

DECK 7 PONT 7

DECK 6 PONT 6

France & Spain


Barfleur


Poole – Cherbourg 4½ hours


Commodore Class –

De Luxe –

2 Berth Outside –

2 Berth Inside –

4 Berth Club –



Reclining seats 295

Cots 15


Ship description

Tonnage 20,133


Car capacity 590

Onboard facilities

Restaurant 7


Salon de Thé 4

Bar 4

Bureau de Change 4

Shops 4

Playroom 4

Cinema 7

Lifts 4

Disabled cabins 7

Disabled toilets 4

Kennels 7

Childrens Club 7

Teenage area 4


Sun deck 4

Video games room 4

Baggage room 4

Swimming pool 7



France & Spain


SHOPPiNg

La Boutique Parfums 7Perfumes, cosmetics...

Le Kiosque 7Newspapers, confectionery, toys, cameras, films, fashion...

The Main Shop 7Spirits, wine, confectionery, souvenirs...

ONBOARD FACiLiTiES

Information 7


Cabins 5, 6, 8

Reclining seats 5, 6

ONBOARD SERviCES

Bureau de change 7


Baggage room 6


Video games room 7

Games room 7


Lifts

Sun Deck 7, 8, 9

Smoking area 7

EATiNg & DRiNKiNg

Le Restaurant 7Self-service restaurant.

Le Café 7Pastries, cakes and sandwiches.

Les Alizés 7 Main lounge bar

Deck Deck Deck Deck

DECK 7 PONT 7

DECK 6 PONT 6

DECK 5 PONT 5

France & Spain


Normandie Vitesse


Poole – Cherbourg 2½ hours


Commodore Class –

De Luxe –

2 Berth Outside –

2 Berth Inside –

4 Berth Club –

4 Berth Outside –

4 Berth Inside –

Reclining seats F582 C50

P100

Cots –

High speed reclining seats: F=Free, C=Commodore, P=Pre-allocated

Ship description

Tonnage 5,000


Car capacity 185

Onboard facilities

Restaurant 7


Salon de Thé 7

Bar 4

Bureau de Change 4

Shops 4

Playroom 4

Cinema 7

Lifts 4

Disabled cabins 7

Disabled toilets 4

Kennels 7

Childrens Club 7

Teenage area 7


Sun deck 7

Video games room 4

Baggage room 7

Swimming pool 7



France & Spain


Normandie Express



Portsmouth – Caen 3¾ hours

Portsmouth – Cherbourg 3 hours


Commodore Class –

De Luxe –

2 Berth Outside –

2 Berth Inside –

4 Berth Club –

4 Berth Outside –

4 Berth Inside –

Reclining seats 850

Cots –

Ship description

Tonnage 6,581


Car capacity 235

Onboard facilities

Restaurant 7


Salon de Thé 7

Bar 4

Bureau de Change 4

Shops 4

Playroom 4

Cinema 7

Lifts 4

Disabled cabins 7

Disabled toilets 4

Kennels 7

Childrens Club 7

Teenage area 7


Sun deck 7

Video games room 4

Baggage room 7

Swimming pool 7


France & Spain


How to makeyour ferry bookings

Booking onlineAs part of your ITX agreement, bookings, amendments and cancellations with Brittany Ferries must be made electronically, either directly from your own system or via our website www.brittanyferries.com/operators

Over the past few years, Brittany Ferries have invested heavily in its online booking engine in order to make it the quickest and easiest way to book your clients with us.

You can make all of your reservations online 24 hours a day, 7 days a week. This involves five straightforward steps and you will benefit from an instant email confirmation and tickets.

Another benefit of using our dedicated website is amending and cancelling your booking couldn’t be easier. Just enter your customers' surname and the Brittany Ferries booking reference and follow the simple onscreen instructions.

It’s also easy to get a quote via

www.brittanyferries.com/operators

When making a booking please have the following information to hand:

• Dates, times and routes of travel

• Number of passengers

• Onboard accommodation (mandatory, whilst still available, on night sailings)

• Name, title, sex and category (adult, child 4-15 yrs, infant 0-3 years) for each passenger plus details of any special assistance required in the case of an emergency

• Vehicle height and length

• Details of trailer, caravan, roof rack or bicycle carrier

Travel documentationWe will send an electronic combined ticket and confirmation documentation of the new booking on the first working day after the booking has been made. Please check details are correct at this stage. For very late bookings, travel documentation will be available on departure.

Operators' websiteWe have a dedicated Trade Support Team who are available to help you with any queries, but for quick and easy reference please just visit our website. It’s packed full of useful information aimed to help you sell and book a Brittany Ferries crossing for your customers.

To create an account go to www.brittanyferries.com/operators and click on ‘Request an Account’. Simply enter your Brittany Ferries account number, an email address and a password of your choice. Your account will be ready to use in moments.

As well as online ferry booking you can also take advantage of an online accounts service where applicable, making it quicker and easier to receive and reconcile your monthly statement.

France & Spain


Operators' concessionsThese special fares are available to management and staff who are actively involved in selling Brittany Ferries range of products.

Ferry travelUp to 75% SAviNg ON A STANDARD RETURN FARE (regardless of length of stay)

Valid for UK departures to France and Spain throughout the year, with certain date exceptions. Where the full 75% discount is not available on certain dates a 50% discount will apply. Further details available on request.

information and bookingFor further information on concessions, including full terms and conditions please contact our Concessions Team.

Call: 0871 244 1400

www.brittanyferries.com/operatorswww.brittanyferries.com/grouptravel

France & Spain


Brittany Ferries Reference Guide 2009

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