British Library Document Supply..“a changing service for a changing landscape”

Samantha Tillett – Head of Business Development

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British Library Document Supply..“a changing service for a changing landscape”

• BL Document Supply – purpose?

• Our track record ..

• What does the future hold? What do customers want?

• New strategic direction – 3 pillars

• Benefits

• Higher Education Scanning Service

• Questions

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What is a library?

New Google Headquarters

The British Library

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Helping people advance knowledge

to enrich lives

National library of the UK.

Serves researchers, business, libraries, education & the general public

Collection includes over 2m sound recordings, 5m reports, theses and conference papers, the world’s largest patents collection

One of the largest document supply services in the world. Secure e-delivery and ‘just in time’ digitisation enables desktop delivery within 2hrs

Over 250 years of collecting. Beneficiary of legal deposit, and £14m annual acquisitions budget 150 million collection items

Generates value to the UK economy each year of 5.0 times public funding

Collection fills over 625km of shelving and grows at 12km per year Terabytes of digital material through voluntary deposit

The British Library - The World’s Knowledge

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“We exist for everyone who wants to do research for academic, personal or commercial purposes”

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The Past - 50 years of Document Supply.

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The Future? Traditional document supply model declining andPublic Good (HE) proportion increasing

Document Supply Demand Proportion from Public Good

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2007 2009 2012

Public Good Commercial Other Non-UK

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The Future? Library of last resort for the hard to find or ….reinvent a new identity that leverages USPs and caters for a need.

Source - Ithaka S+R | Jisc | RLUK UK Survey of Academics 2012

“When you want a monograph or journal article that you do not have immediate access to through your college or university library’s physical or digital collections, how often do you use each of the following methods to seek access to that material–often, occasionally, rarely, or never?” Percent responding that they use the following methods “often” or “occasionally.”

Document Supply Services and ILL still an important access route

BL Document Supply can be a convenient extension of the university library - see technology later

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New Direction – a fundamental review undertaken in order to reassess the strategic direction and redefine the business model

BL Brand(trust &

compliance)

Technology

Business Model

BL Brand(trust & compliance)

Continuous Improvement

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BLDSS Brand – epitomises trust, reliability and compliance, but also …

Perception - traditional service, not easy to use but good access to long tail

Factor Previous Future

Compliance 100% - no compromise 100% - no compromise

Breadth of content

Extensive collection30% digital, 70% scanned print

Extensive collection50 / 50 with increasing digital

Reality – Hybrid service, easy to use with extensive collection

Critical Success Factors?

Quality* All B/W scanned print Born digital, colour scanned print or black and white as appropriate

Speed* 5 working days - standard Immediate download for born digital

Value for money **

Single pricing, B/W images, longer delivery times

Improved speed and quality with a lower price for “e”

* See Technology slides later** See Business Model – next slide

+

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Business Model- introduce differential pricing from 1st Aug 2013, expand available electronic and work closely with customers

New Pricing Model:-

•Differential pricing from 1st Aug 2013 (electronic different to scanned print)

•Expand corpus of available electronic content

•Populate search engines, library systems with BL (article level) catalogue.

•Customer Account option – as now, but with mediation

•Pay as You Go option

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Technology - you want Information!We’ve got Information! How do we join up?

33m physical items(digitise)

11m electronic items(immediate)

Researcher

APISearchMatchAvailabilityPriceOrderTrack

3rd party websites

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Benefits – in terms of the new service proposition, what are the benefits in terms of Public Good users and also for the British Library

Customer BL

Up front transparent pricing – informed choices

Reliable and sustainable

Real time availability and delivery options

Increased efficiencies - More streamlined workflows

API allows embedding BLDSS system into work flow

Platform to build on future products and services

Order tracking and a faster service

Standard e commerce practices

More electronic = quality + speed + value for money

Caters for a need

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Higher Education Scanning Service (HESS)

Course Packs and Reading Lists– The student population has grown by around half a million in 10 years– Course Packs and Reading Lists are on the increase

•Changes to HESS– CLA API– Single Licence from the CLA

•What service could/should the BL offer?– High Quality scanning?– OCR for DDA compliance?– Partnering with Course Pack providers– Outsource for all scanning?– Capacity management for busy times?

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Talis Digitised Content Workflow

– Over to Ian

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High Quality Scanning Trial

– 4 universities part of the trial

– Running for 4 weeks –started at the beginning of November– High quality scans plus OCR– Outputs of the trial will be

• Feedback on quality of scans• Feedback on quality of OCR• BL understanding of costs of high quality• Engagement with the sector on next steps including proposed pricing for

high quality scans with OCR– Some examples of scans

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Next Steps – where should the service be looking to plan in the near future?

• More (and more) electronic content

• Integration of other services

• Embed the service in workflows/LMS

• Partnerships – e.g. with Talis

• Suggestions – all welcome!

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Contact details:

Samantha Tillett – Head of Business Developmentsamantha.tillett@bl.uk

Thank you, any questions?