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BRISTOW WORLDbristowgroup.com/_assets/filer/2015/01/13/bristow... · 2 bristow world 2015 issue 1...
Transcript of BRISTOW WORLDbristowgroup.com/_assets/filer/2015/01/13/bristow... · 2 bristow world 2015 issue 1...
BRISTOW LEADS THE WAY IN SAFETY, TECHNOLOGY
BREAKING THROUGH THE CLOUDS
PG 2Bristow CEO Jonathan Baliff Talks About
Bristow Group’s Future and Priorities
PG 8Bristow Achieves Target
Zero: The Next Phase
PG 16EBU Builds on a Strong
Heritage for a Brighter Future
PG 22Bristow Prepares for Start
of UK SAR Contract
BRISTOWWORLDI S S U E 1 / 2 0 1 5
Left to right: Winch Operators Roy Eggleston and Mark Hughes
2 Bristow World 2015 Issue 1
BRISTOW CEO JONATHAN BALIFF TALKS ABOUT
BRISTOW GROUP’S FUTURE AND PRIORITIES
IN THIS INTERVIEW WITH BRISTOW WORLD, JONATHAN BALIFF SHARES HIS PERSONAL STORY AND HIS VISION
FOR BRISTOW’S FUTURE THAT BUILDS ON BRISTOW’S STRONG HERITAGE AND CULTURE.
Bristow World 2015 Issue 1 3
TELL US ABOUT YOUR MILITARY BACKGROUND WITH THE UNITED STATES AIR FORCE.
Aviation was always my first passion, and I had wanted to fly since I
was 10 years old. I remember being obsessed with aviation in books
and on TV. Like many kids at the time, I pursued my aviation interest
by building balsa wood and then radio-controlled models. Joining the
United States Air Force was the first step in incorporating this passion
into my career. My first posting (after flight training in Mississippi and
California) was at Clark Air Force Base in the Philippines, where I flew
the F-4 Phantom “E” Model, the standard fighter bomber in the 1980s.
I flew F-4Es for a few years to build hours in order to fly the last version
of the U.S. Air Force F-4s, the “G” Model, which was also known as the
Wild Weasel.
I flew F-4 Wild Weasels in Operation Desert Shield and Operation
Desert Storm as part of the electronic warfare missions conducted
in the Persian Gulf in 1990 and 1991. The armament that we carried
included High-Speed Anti-Radiation Missiles (HARMs). The Wild
Weasels sought out the radars that fired the surface-to-air missiles, and
then used HARMs to disable them. The mission was highly dynamic
and required a great deal of situational awareness and teamwork.
HOW HAS YOUR MILITARY EXPERIENCE INFLUENCED YOUR APPRECIATION FOR BRISTOW’S MISSION?
My military experience helped instill the importance of safety awareness
in me, especially in high pressure environments. I was the victim of
a ground incident during my last posting in the military. After a night
training mission, I slipped, fell and was raked by a heated inlet duct
pitot tube that went through my flight suit and parachute harness. I am
reminded of that incident when I see the two scars across my chest,
and the appreciation for safety consciousness is something I live with
every day. I learned a lot about crew coordination during my time in the
military. The F-4G had two aircrew flying in tandem. During Wild Weasel
missions, excellent crew coordination was vital. These missions taught me
teamwork, communication and the ability to be calm under pressure. My
leadership style was greatly influenced by the dynamic environment of the
Wild Weasel cockpit. Good crew coordination was essential not only in the
cockpit, but also with our ground crews. Maintenance of the complicated
Wild Weasel aircraft was critical to each mission, as the work of our
engineering teams was literally the difference between life and death. “ MY M I LITA RY EXPER I EN C E H ELPED I N STI LL TH E
I M P O RT A N C E O F S A F E T Y A W A R E N ES S I N M E ,
ES PECIALLY I N H IG H PRESSU RE ENVI RO N M ENTS .”
– CEO JO N ATHA N BALI FFBALIFF FLEW THE PHANTOM F-4 E AND G MODELS IN THE U.S. AIR FORCE.
4 Bristow World 2015 Issue 1
HOW HAS YOUR BACHELOR’S DEGREE IN AEROSPACE ENGINEERING CONTRIBUTED TO YOUR CAREER?
I learned problem solving as part of my engineering education at
Georgia Tech that has positively influenced my entire professional
career. I learned the discipline to
take a big problem and break i t
down into smaller problems, then
develop a solution for each part and
eventually the whole problem. I gained
confidence that there is no problem
too big or complex to solve.
My engineering education was an
extension of my love of aviation, and
it gave me a better appreciation for
my Air Force maintenance team
members and their task of problem solving.
WHY DID YOU DECIDE TO PURSUE A MASTER’S DEGREE IN INTERNATIONAL RELATIONS?
My interest in international relations stemmed from my interest in
international aid and development. When the Gulf War ended, my
aircraft was retired from active duty, so I needed to take the next step in
my career. I had always been intrigued by the World Bank and the work
done to help in economic development. I saw real poverty in my military
travels, and I wanted to help by getting involved in international aid and
development. As I continued my studies, I learned I had a real affinity
for economics and finance. My tendency to “go where the action is” led
me to the energy sector with a heavy emphasis on global economics.
WITH DEGREES IN AEROSPACE ENGINEERING AND INTERNATIONAL RELATIONS, HOW DID YOU GET INVOLVED WITH FINANCE?
I began working in energy infrastructure financing because it allowed
me to leverage my interest in international aid and development, as well
as my engineering degree. This was during the time that Wall Street was
becoming the source of financing for power plants overseas, as opposed
to the traditional role of government taxes. I started on the ground floor
in the mid-’90s when Wall Street first started financing power plants,
pipelines and natural gas and oil reservoirs – all of the infrastructure
associated with the energy value chain. It was an interesting time to be
involved in the energy industry, and I gained invaluable experience that I
use in my current role.
WHAT WAS THE MOST IMPORTANT LESSON YOU LEARNED DURING YOUR TIME AT CREDIT SUISSE? AT NRG?
I built a large network of CEO, CFO and investor contacts while I was at
Credit Suisse. Many of the current Bristow investors are people I knew
earlier in my career. I also learned
important lessons about client service
at Credit Suisse. Excellent customer
service is an indispensable partner,
and provides critical solutions and
consistent, long-term value to clients. I
made the move to an energy company
from banking when I joined NRG as
executive vice president, strategy.
NRG is the largest power plant owner
and operator in North America.
BRISTOW CELEBRATED THE ONE-YEAR ANNIVERSARY OF TARGET ZERO ON AUGUST 25, 2014. FROM YOUR POINT OF VIEW, WHAT CONTRIBUTED TO THIS ACHIEVEMENT?
The one-year achievement of Target Zero is an excellent milestone.
Target Zero is something every one of us must pursue every day as
there is no finish line. We are continuously improving upon our safety
management systems and processes to create a more enduring Target
Zero result.
Three impor tant elements came together to contribute to this
achievement:
• The passion of our employees. I am very proud of our employees’
passionate commitment to Target Zero. This is evident in the work
they perform every day, supported by each employee’s enthusiastic
belief that Target Zero should not just be aspirational, but habitual.
• Bristow’s culture. With safety as our foundation, our other
values – teamwork, integrity, quality and excellence, fulfillment and
profitability – come together to help us achieve our goals and carry
out our mission.
• Our discipline. Bristow’s culture calls for the discipline of continuous
improvement. We are always striving to be better, especially in safety.
WHAT ECONOMIC FACTORS DO YOU SEE POTENTIALLY AFFECTING THE GROWTH OF OUR INDUSTRY?
My perspective is a 10-year horizon. What’s impacting growth now is
that we’ve lived in a low interest-rate environment with rising oil prices
for a long time, and now oil prices are falling fast. We will see a lot of
“ WE ARE CO NTINUOUSLY IM PROVING
U P O N O U R S A F E T Y M A N A G E M E N T
SYSTEMS AND PROCESSES TO CREATE A
MORE ENDURING TARGET ZERO RESULT.”
– CEO JONATHAN BALIFF
Bristow World 2015 Issue 1 5
stress among the operators. Bristow has about $700 million in cash and
cash equivalents to protect ourselves and our clients, so we can operate
in a weak economic environment.
WHAT ARE THE RECENT TRENDS YOU’RE SEEING IN THE OIL AND GAS AND SAR SECTORS?
The oil and gas industry is experiencing some serious cyclicality, but
we still have upward movement in the growth of offshore aviation. We’re
looking at government outsourcing of search and rescue (SAR), and we
think this is a good trend because it will allow governments to do more
with lower costs. We are being asked to go further offshore, into harsher
environments, with the Arctic, the Falklands and other new basins
opening up. This trend and current market environment will require a
higher level of integration with clients because none of this will happen
unless we continue to improve safety and reliability in the industry.
WHAT DO YOU SEE AS THE CHALLENGES IN THE HELICOPTER INDUSTRY?
One of our challenges today is the current partnering arrangements
with our helicopter manufacturers (known as OEMs). We have become
a very large and sophisticated company – the other operators as well –
and we have to buy aircraft in a more sophisticated way. Generally the
contracts have been about the initial purchase, rather than the entire
life of the helicopter. These purchase contracts don’t make provisions
for r isk sharing with our par tner
OEMs, similar to warranties for cars
that we buy for our family use. That
has to change.
The OEM supply chain needs to be able
to anticipate what will happen in year
20, not just in the first five years. When
we purchase a helicopter going forward,
we’re going to look at the contract as the
beginning of a relationship, and we’re
not going to buy just a few aircraft, but a
whole fleet. Going forward, we’ll want to
see a lot more sharing of risk with strong
warranty-like assurances from our OEM
partners. We think that will be better for our
clients and the OEMs.
Top: Captain Jonathan Baliff – Bahrain (November 1991)
Bottom: Last flight on active duty (1993)
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YOU OFTEN SAY THAT BRISTOW IS THE COOLEST COMPANY NOBODY HAS HEARD OF YET. WHERE DOES BRISTOW EXCEL? WHAT CAN WE DO BETTER?
When I talk about Bristow as the coolest company no one has heard
of, there’s recognition that what we do is unusual and interesting in that
we fly, maintain and provide a safe service with helicopters. Helicopters
are perceived as being very cool. We’re such a big part of the civilian
helicopter sector, yet we don’t have the household name recognition
of a British Airways, who frankly are a smaller part of the fixed-wing
space than Bristow is in the rotary space. When people think of cool
companies, they also think of companies that serve, and there’s a
service element to Bristow that makes us a cool company. If you look at
companies that are successful in client service, it’s because they offer a
unique type of service, have a strong service culture and are committed
to a high level of service performance. Bristow is that company because
not everybody can do what we do.
We can strive to improve our client service capability. Our hearts and
heads are in exactly the right place, but we are working on getting our
legs stronger as a larger global brand. We are doing this in a number of
ways, including bringing in new leaders who will help us deliver on our
client promises. We recently hired Chet Akiri as senior vice president
and chief officer Corporate Development, New Ventures and Strategy.
Chet joins us from GE and has a long history of serving growing
businesses. He’s going to build a new team that goes after new clients
and new products. We also recently hired Vice President of Business
Development Mike Sim, who will expand on our client promise and
improve client focus. Both executives are very aligned with our culture
and bring a lot of added capability. I am very excited about Bristow's
future. We have the passion and commitment to serve our clients; the
right culture and drive to break through the clouds.
IN ADDITION TO BUILDING OUR CLIENT SERVICE CAPABILITY, WHAT ELSE WILL WE DO TO SUPPORT OUR CLIENTS?
One way is to accelerate the sharing and adoption of best practices in
safety, which we are doing through HeliOffshore. Having an industry
approach to safety – not just one that is specific to Bristow – is
invaluable. In HeliOffshore, we will share intellectual property on safety
across the industry to bring safety to a higher level. We also need to
educate regulators and the public about the real story behind the
decade-long improvement in helicopter safety – not just within Bristow,
but across the industry. This is a safe industry, but the safety and
success of our industry gets lost in the newspaper headlines.
WHAT ASPECTS OF OUR CULTURE SHOULD BE CHERISHED, AND WHAT SHOULD WE CHANGE?
The most important aspect of our culture that we should cherish is our
focus on safety. The one thing we can change is to broaden that core
value to include collaboration with our competitors to improve industry
safety. We need to share how we’ve been able to unite the company
under the safety banner with other companies that may be at the
beginning of their journey. We still have farther to go on our journey,
and we can learn from others too, but that sharing will help us to better
appreciate what we’ve already successfully accomplished.
Georgia Air Force Base – F-4 training (1987)
Bristow World 2015 Issue 1 7
"IF YOU LOOK AT COMPANIES THAT ARE SUCCESSFUL IN CLIENT SERVICE, IT’S
BECAUSE THEY OFFER A UNIQUE TYPE OF SERVICE, HAVE A STRONG SERVICE
CULTURE AND ARE COMMITTED TO A HIGH LEVEL OF SERVICE PERFORMANCE.
BRISTOW IS THAT COMPANY BECAUSE NOT EVERYBODY CAN DO WHAT WE DO."
– CEO JONATHAN BALIFF
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BRISTOW ACHIEVES TARGET ZERO
THE NEXT PHASESINCE 2007, BRISTOW’S TARGET ZERO SAFETY PROGRAM HAS SPAWNED A CULTURE OF SAFETY
EMBRACED BY ITS EMPLOYEES THROUGHOUT THE ORGANIZATION. LOOKING TO THE FUTURE, THE
COMPANY IS RECOMMITTING TO EMBED TARGET ZERO EVEN MORE FIRMLY INTO ITS OPERATIONS.
Bristow World 2015 Issue 1 9
BRISTOW WORLD ASKED BRISTOW EMPLOYEES AND SAFETY CHAMPIONS ACROSS GLOBAL
OPERATIONS FOR THEIR PERCEPTIONS OF THE VALUE OF TARGET ZERO : WHAT THEY
BELIEVE WORKS IN TERMS OF GETTING EMPLOYEES TO KEEP SAFETY TOP OF MIND, AND
WHAT THIS NEXT PHASE OF TARGET ZERO SHOULD LOOK LIKE.
In the mid-2000s, Bristow confirmed safety as its primary core value,
launched Target Zero as a company-wide framework and set a safety
target for Bristow employees worldwide: Zero accidents. Zero harm
to people. Zero harm to the environment. The goal was to encourage
people to understand and believe in their hearts that an accident-free,
injury-free workplace is possible. In that respect, Target Zero has
been a real success, as recent safety records indicate. Today Target
Zero is considered the main underpinning of the Bristow culture and a
strong component of its reputation and brand among its stakeholders.
Target Zero also has become widely recognized as an iconic program
for the helicopter transport industry, and the company intends to do
everything it can to share its learnings across the industry to increase
safe operations for all. “Every Bristow employee has much to be proud
of, and we will build on this strong foundation to take safety to the next
level for our customers, our stakeholders and our industry,” says Vice
President and Chief Safety Officer Steve Predmore. “Toward that end,
we are entering the next phase of Target Zero – one in which we will
strive to build a true learning culture. We have strong safety practices
within our business units (BUs); now it’s a matter of sharing information
and best practices across the BUs, and by doing so, we’ll become
better at ensuring safe operations in every aspect of our business.”
TARGET ZERO HAS MADE A POSITIVE DIFFERENCE
There is evidence that Target Zero has made a real difference in how
Bristow employees work as well as how the company operates overall.
Tim Rolfe, director of aviation safety, says that Target Zero has become
a single rallying cry for the company. “This initiative unites the Bristow
family under one banner. It has brought everyone together in terms
of achieving a single goal, and it gives everyone an understanding of
the importance the company places on safety,” says Rolfe. Perhaps
the most notable achievement is that in August 2014 Bristow Group
celebrated a full year of Target Zero performance in its commercial
helicopter operations. During that time the company had no air
accidents and no recordable injuries – a remarkable achievement that
proves its goal of zero incidents is not only possible, but truly attainable.
Among other achievements, several BUs report remarkable results.
According to Mark Becker, director, his team went more than four
years without a recordable injury. “This would not have been possible
without Target Zero,” says Becker. “The program got us to focus on
creating a safety culture in both our work and home environments.
We’re dedicated to talking safety among our teams, looking out for
one another and not taking things for granted.” When asked what he
thinks is the reason for its success, Becker says, “Employees embrace
Target Zero because it affects them and it’s tangible: If they practice
safe behavior, they will go home safe at night.” Bristow’s West Africa
Business Unit (WASBU) celebrated two consecutive years of Target
Zero performance without a recordable injury or air accident (see page
27). In October 2014 alone, Bristow operations in Nigeria achieved
1,000 hours of Target Zero performance.
WASBU Director Akin Oni credits Target Zero for his organization’s
success. “From its initial introduction, Target Zero has been embraced
by the WASBU team and it has become the way we do things. This
safety milestone represents a considerable achievement considering the
environment and operational challenges we face in Nigeria.” WASBU
HSE Coordinator Frank Webb adds, “I recall when Target Zero was in its
infancy we were discussing if Target Zero is achievable; now the word is
‘we must maintain Target Zero.’ The commitment to safety in WASBU is
second to none from the business unit director to the shop floor.”
TARGET ZERO ATTITUDE AND PERSEVERANCE PAY OFF
Tim Glasspool, head of flight operations for the Europe Business Unit
(EBU), says over the ensuing years he has seen a massive change in
attitude toward safety from everyone. “People are now much more
aware of how safety impacts them and others around them,” says
Glasspool. “The safety mindset is not something you switch off when
you leave work. I and others incorporate this at home when we are
doing projects around the house. If you’re going to climb on your roof to
fix something, you do a risk assessment before you do the task.”
10 Bristow World 2015 Issue 1
Even in Norway, a country that already has a high safety culture, Kjetil
Heradstveit, quality and safety manager with EBU, acknowledges that
Target Zero has impacted workers’ lives. He says it has taken time for
people to adapt to the program, but they are seeing good results from it
today. “It’s all about attitude and being able to understand the intention
behind the program,” says Heradstveit. “We’re making sure the clients
are happy through our punctuality, regularity and, of course, our focus
on zero accidents. This is on my agenda every day.”
Greg Gosnell, operations manager, is part of the team at Bristow
Academy in Titusville, Florida, that is introducing a new generation
of pilots to Target Zero. “The Academy is fortunate in that we have an
opportunity to instill the values and awareness of safety early in the
development of professional pilots. This translates into a culture of
safety that will follow our graduates throughout their flying careers,”
says Gosnell. “In addition, employees at the Academy embrace
safety as a personal responsibility and an integral part of our daily
activities. The idea of safety in the workplace starts early at the
Academy and is supported at all levels. We have a strong Safety
Management System that allows us to effectively manage change
and incorporate industry best practices into our operations. The
Target Zero campaign has made and continues to support a positive
difference at the Academy.”
Ron Scherpenzeel, commercial manager in the Australia Business
Unit (AUSBU), credits the Target Zero program for contributing to new
and repeat business. According to Scherpenzeel, “Target Zero has
made a positive difference because we are now in line with our clients’
expectations. Safety in aviation is a given – it’s what the clients expect
– but safety culture is regarded as a major prerequisite on any contract
bid. The Target Zero campaign has been very successful, and the result
has assisted us in winning new contracts and extending existing ones.
Our safety culture was intensely scrutinized by one global integrated
oil and gas company prior to our winning the bid. Another example is
achieving a high contractor HSE rating with a second global client. We
expect this rating will assist us in extending our existing contract.”
Tim Glasspool, head of flight operations for EBU Greg Gosnell, operations manager for Bristow Academy
Bristow World 2015 Issue 1 11
Sandie Richardson, insurance manager and assistant company
secretary in Redhill, says the Target Zero program has contributed
greatly to insurance premiums being reduced for our two most
important assets, people and aircraft – a rare feat in business these
days. She adds, “Our insurance providers are so impressed with Target
Zero that they have actually lowered our premium ratings!”
WHAT WORKS IN GETTING PEOPLE TO “THINK TARGET ZERO”
When Target Zero was launched in 2007, Bristow didn’t want it to
become just another program that would light a fire for a short time
and then quickly burn out. Bristow leaders truly wanted it to bring
about a cultural change in the company, where employees think and
act with safety in mind in everything they do. What works in getting all
employees and associates to “think safety”?
Having company leaders – from the senior executives to local
managers – embrace the program and advocate for it to everyone
around the world has been cited by those interviewed as crucial to
Target Zero’s adoption. Former CEO Bill Chiles is widely recognized
in the aviation industry as a safety advocate, and his commitment to
Target Zero certainly motivated others to embrace it. Now President
and CEO Jonathan Baliff is carrying the Target Zero banner for
Bristow. As Eddie Driskell, Gulf Coast maintenance manager in the
North America Business Unit (NABU), says, “Leadership has pushed
this and it’s been accepted by the troops in the field. It wasn’t just
something we read in emails; we heard it from our boss and our boss’s
boss. It made us all realize this is serious business.”
Paul Doxey, area manager for the Caribbean and Latin America, says, “I
think the Bristow senior management team, directors and management
are all very committed.” He sees value in supporting lower level
supervisors as they speak up for safety and is instituting practices in his
business unit to encourage this.
Those interviewed believe that employee training and safety workshops
have been the most effective way to instill safe practices and develop
Bristow’s safety culture, as has repeat emphasis in employee meetings
and safety-focused meetings. Keir Williams, AUSBU human resources
manager, comments on her BUs practice: “We hold Target Zero
meetings every Friday morning and share Target Zero moments before
all client meetings.”
Left to right: Military Training Program Flight Instructor Borja Mateo Fombellida provides a ground lesson on helicopter aerodynamics for a military student
12 Bristow World 2015 Issue 1
Many of those interviewed credit the FOCUS card program for raising
awareness about safety issues. FOCUS cards allow any employee
to recognize and change behaviors that introduce risk. Through
submission of FOCUS cards, employees can alert the organization
to unsafe acts for corrective action by management. According
to Scherpenzeel, “FOCUS cards have made a positive difference.
Engaging our staff on the front line with the ability to raise safety
awareness through these cards, which are sent directly to our CEO,
has greatly improved our safety culture. Not only by identifying a safety
hazard, but also by engaging and complimenting other staff members
when they do a task safely.”
Predmore stresses the importance of the FOCUS card program in
gathering the vital information that will make Bristow better. “Right now
this is our primary means of getting input from our front line where our
hazards and risks lie. The cards
are important in raising issues so
that we can address them and
maintain a safe environment,” he
says. “This kind of input from
all levels of the organization is
absolutely essential to Target
Zero and our safet y cul ture.
We can’t sustain our current
performance without our front
line workers sharing information
to help us learn and get better.”
In addition to helping address
individual issues, the FOCUS cards help address potentially bigger
issues that may be remedied across the organization.
Glasspool sees value in feedback about the FOCUS card submissions.
“It is interesting to see what’s going on in other places, in addition to
the specific location where a person works. We need to be open about
sharing common issues to ensure that things are being addressed at a
company-wide level,” says Glasspool.
Placing Target Zero posters and other branded imagery throughout
company work sites was effective for the launch, and they continue
to serve as daily reminders. The safety-oriented content on Bristow’s
websites and articles in its publications are also effective; those
interviewed say the most-read articles feature people who exemplify
safety in action.
THE NEXT PHASE OF TARGET ZERO
In 2015, Predmore says, the focus for Target Zero will be gathering
information across all BUs and learning to become better. His goal is to
continue to build confidence among our customers, stakeholders and
employees that we’re doing the right things and looking out for the well-
being of all. “We intend to build a true learning culture,” says Predmore.
“We have strong safety practices within the BUs, so now it’s a matter of
sharing information among them.” Doxey agrees. “There is a need to
share best practices and standardize procedures as much as possible
within the constraints of the differing regulations in diverse parts of the
world. In that respect, job-specific procedures and materials are very
important.” Heradstveit adds: “Regulators require us to have a SMS with
a high focus on proactive and predictive measures. We already have
this within Bristow. Taking us to the next level of safety will require that
we continue risk assessment, reinforce our SMS and be proactive with a
predictive safety system.” Above
all, those interviewed say the
most effective way to reinforce
the Targe t Ze ro cu l t u re i s
through workshops and training
every year or two – and direct
employee engagement. Videos
receive qualified endorsement
if the content is specif ic and
professionally produced.
Gosnell comments that anything
we do going forward should go
beyond the original campaign branding. “Organizations often support
safety with great marketing campaigns but without true tangible results,”
he says. “Empower employees through education and responsibility to
drive safety awareness. Safety should be initialized at the lowest level
and supported throughout all levels within an organization. If employees
MANY OF THOSE INTERVIEWED CREDIT THE FOCUS
CA RD PRO G RA M FO R RA IS I N G AW A REN ES S
ABOUT SAFETY ISSUES. FOCUS CARDS ALLOW
ANY EM PLOYEE TO RECOGNIZE AN D CHANGE
BEHAVIORS THAT INTRODUCE RISK.
Bristow World 2015 Issue 1 13
believe they can make a difference regarding safety, they will continue
to support and promote safety across all organizational boundaries.”
O b i n n a O j i a k o , a r e a
o p e r a t i o n s a n d s e r v i c e
delivery manager in Nigeria,
agrees that videos on safety
hazards help to internalize
the message. He says, “One
of our cl ients did a great
video on good habits versus
bad habits, and how many
small bad habits can lead to
an accident. It showed everyday activities – little subtle things that
people do every day. This kind of video reminds people to look to
see where the hazards are.” Ojiako also suggests that Bristow should
continue to bring the safety message into employees’ personal lives,
like using seat belts when driving and car seats for children.
James Kennedy, director of maintenance in New Iberia, Louisiana,
adds that reminders of why we want to be safe are important. “Most
mechanics and pilots are ‘can-do’ people,” he says. “Target Zero can
rein them in and save them from themselves. If someone wants to get
something done, they’ll put pressure on themselves that is not actually
there. Some people need their manager to tell them getting it right is
most important.”
This is the most important thing to remember, says Predmore. “The way
to ensure safe operations is for every employee to understand what it
is that he or she does every day that contributes to safety. Target Zero
raises awareness of what’s most important to us every day. It’s not a
safety management strategy. We like to think of Target Zero as the North
Star. It is not the strategy we use to manage safety performance – we
don’t want to manage to a score.”
THE NEXT PHASE OF SAFETY FOR THE HELICOPTER OPERATORS
Looking to the future, Rolfe believes that the introduction of increasingly
sophisticated automation will be one of the biggest safety challenges
the industry will face. “We’re introducing new technologies into our
aircraft, and we’re working with manufacturers and regulators to make
sure our people are prepared. How do we best train and check our
pilots and maintenance crews? What information do we need to improve
our learning and enhance the skills that are required? There are a lot
of committed people in our industry who are working to address these
points,” says Rolfe. Other issues that affect helicopter operators include
the po tent ia l fo r a i rcra f t
co l l i s ions in increas ing ly
busy airspace ; f l ight path
management errors, including
landing at the wrong offshore
l o c a t i o n a n d u n s t a b l e
approaches; as well as further
developing the capabilities
of our onboard f light data
monitoring systems, such as
HUMS and FDM. We are also
strongly focused on ensuring that auditing practices within our industry
are firmly geared toward improving safety performance.
Bristow is helping to address these issues through its involvement in
HeliOffshore, founded by Bristow CEO Emeritus Bill Chiles and the CEOs
of five helicopter operating companies. In addition to the involvement
of senior management, Bristow safety leaders are teaming with their
counterparts to develop and share best practices and advanced
technologies, and work with regulators for harmonized flight standards,
with the support of newly appointed HeliOffshore CEO Gretchen Haskins.
“Bristow has an important role to play from an industry and external
standpoint,” says Predmore. “We have tremendous visibility and a
sense of responsibility as an industry leader. We have been active in
sharing with the industry how we developed and continue to actively
nurture our Target Zero safety culture.”
“WE INTEND TO BUILD A TRUE LEARNING CULTURE. WE
HAVE STRONG SAFETY PRACTICES WITHIN THE BUs,
SO NOW IT’S A MATTER OF SHARING INFORMATION
AMONG THEM.” – VICE PRESIDENT AND CHIEF SAFETY
OFFICER STEVE PREDMORE
Left to right: Aircraft Refueller Warren Seow discusses safety topics highlighted on a Target Zero poster with Caribbean and Latin America Area Manager Paul Doxey
14 Bristow World 2015 Issue 1
LEADING US TOWARD TARGET ZERO
Led by Steve Predmore, the global safety team now includes Jerry
Allen, system safety director; Glenn Pinsent, global manager health,
safety and environment; Tim Rolfe, aviation safety director; Chris
Bond, emergency response manager; and Mark Prior, aviation safety
analysis manager (see sidebar). This highly experienced team will lead
Bristow’s efforts to address and mitigate a variety of risks. For example,
many of Bristow’s maintenance workers work at heights all the time
– climbing ladders, working off stands or working with components
hanging from hoists. In addition to wearing personal safety gear,
conducting standardized risk assessments of work sites eliminates
potential trouble spots.JERRY ALLENSYSTEM SAFETY DIRECTOR
STEVE PREDMOREVICE PRESIDENT AND CHIEF SAFETY OFFICER
CHRIS BONDEMERGENCY RESPONSE MANAGER
MARK PRIORAVIATION SAFETY ANALYSIS MANAGER
TIM ROLFEAVIATION SAFETY DIRECTOR
GLENN PINSENTGLOBAL MANAGER HEALTH, SAFETY AND ENVIRONMENT
Bristow World 2015 Issue 1 15
JERRY ALLENSYSTEM SAFETY DIRECTOR
System Safety Director Jerry Allen joined Bristow in October
2014, and is responsible for leading the strategic management
and continuous improvement of Bristow’s Safety Management
System (SMS). Allen also will play a vital role in Bristow’s efforts to
strengthen its Just Culture, and strategically deploy better tools for
identifying, analyzing and mitigating safety risks. He will support
the organization’s global operations and all areas of the Safety
Department in deploying tools and information to support effective
safety management. Allen will also oversee the development and
continuous enhancement of our global auditing standards and
safety information systems.
GLENN PINSENTGLOBAL MANAGER HEALTH, SAFETY AND ENVIRONMENT
Global Manager Health, Safety and Environment Glenn Pinsent
has been with Bristow for 10 years. In his current role, he has
the responsibility for the health and well-being of Bristow staff
and maintaining the sustainability of the environment in which the
company operates. Pinsent has more than 30 years of experience in
the aviation industry internationally, both rotary and fixed wing. He
leads the development of Bristow’s safety procedures and manages
their implementation globally. Pinsent's responsibilities extend to
ensuring that the company provides protection for the environment
and strives to preserve sustainability within operations.
TIM ROLFEAVIATION SAFETY DIRECTOR
Aviation Safety Director Tim Rolfe leads the Aviation Safety
Department, charged with the analysis of safety data from our
flight operations and maintenance activities. Combining that
data with information gathered through a focused accident and
event investigation process, the department determines aviation
safety policy and provides performance information that guides
safety activity at both business unit and global levels. Goals of the
department are to assess the validity of Bristow’s current systems and
create a common risk assessment process in all safety systems so
that a clear risk profile is generated to guide appropriately prioritized
safety management action. Rolfe has been with Bristow for 24 years.
CHRIS BONDEMERGENCY RESPONSE MANAGER
Chris Bond serves as Bristow’s emergency response manager,
responsible for maintaining and improving Bristow’s safety record
through the direct management of the Emergency Response
Program (ERP) at base, regional, business unit and corporate levels.
He leads ERP exercises and ensures the sharing of lessons learned
across business units through real and exercise events. Bond is
leveraging his experience in the Royal Navy and extensive time
with search and rescue (SAR) operations, to ensure that Bristow
is prepared in case of an emergency. Bond is also subject matter
expert for Bristow’s SAR program, providing guidance on activities,
standard operating procedures and equipment standards across all
SAR operations. He has been with Bristow for 38 years.
MARK PRIORAVIATION SAFETY ANALYSIS MANAGER
Aviation Safety Analysis Manager Mark Prior leads the Global
Safety team to extract more information and lessons learned
from Bristow’s safety reports. Over the past two years, the level
of reporting within the business has increased, so there is an
opportunity to improve the analysis of the data and share learnings
that will strengthen safety throughout the company. Prior is also
continuing the work he performed in his previous role as the
company test pilot, advising the business on new technology and
its implementation. He is also involved with HeliOffshore, ensuring
that the technical information from the original equipment
manufacturers (OEMs) is accurate and relevant to industry
operations. Prior has been with Bristow for 16 years.
S A F E T Y O R G A N I Z A T I O N
16 Bristow World 2015 Issue 1
EBU BUILDS ON A STRONG HERITAGE FOR
A BRIGHTER FUTUREWITH MORE THAN 1,000 EMPLOYEES AND 60 YEARS OF EXPERIENCE IN OFFSHORE OPERATIONS, BRISTOW’S EUROPE
BUSINESS UNIT (EBU) HAS EARNED A REPUTATION FOR SAFETY AND SERVICE. IN RECENT MONTHS, NEW PEOPLE
HAVE ARRIVED AND PROCESSES ARE BEING PUT INTO PLACE TO MEET ANTICIPATED GROWTH IN BOTH THE OIL AND
GAS AND SEARCH AND RESCUE (SAR) SECTORS.
Bristow World 2015 Issue 1 17
BRISTOW’S EUROPE BUSINESS UNIT (EBU) HAS NEW LEADERS AT THE HELM WHO ARE GUIDING THE
ORGANIZATION TOWARD GROWTH BY BUILDING AND STRENGTHENING RELATIONSHIPS IN BOTH OIL AND
GAS AND SAR SECTORS, EXPANDING AND UPGRADING THE AIRCRAFT FLEET AS OPPORTUNITIES DEVELOP,
AND WORKING CLOSELY WITH OEMS AND SUPPLIERS TO DRIVE IMPROVED PERFORMANCE AND RELIABILITY.
When asked about his vision for EBU for the next three years, EBU
Director Alan Corbett says, “Our goal is to add value in a competitive
environment and be among the industry leaders with respect to
delivering technology and leading-edge services. We will look for ways
to improve efficiencies within our operations in close collaboration with
the manufacturers supporting us today.” When asked where growth
opportunities exist, Corbett says he thought they would be found both
in SAR and in the traditional oil and gas support work, particularly in the
heavy aircraft segment. “There will
be solution-oriented opportunities
where our fixed-wing and rotary
services together will play a greater
role in meeting clients’ complex
logistics issues.”
While EBU continues to grow, the
emphasis remains on safety. “Our
primary focus is to maintain our
high s t andards o f safe t y and
further develop this robust safety
culture with Target Zero being the
driver,” he says. “We continue to invest heavily in new technology to
help minimize human error on the ground and in the cockpit.”
INVESTING IN PEOPLE, FACILITIES
Corbett sees managing the continued drive for quality and reliability
as EBU’s biggest challenges, but he’s confident the team is up to the
job. “We must be able to respond quickly and efficiently to the service
challenges we have in supporting our clients and work closely with our
OEMs to ensure they are aligned with us to deliver what clients want
and expect.”
Critical to meeting these expectations, Corbett says, is to continue
to invest in Bristow people and operations. “We will further invest in
upgrading our facilities where required to ensure a clean, safe and
aesthetically pleasing workplace for our employees. For many years,
Bristow has been the company of choice for employment in the rotary
aircraft segment. We are proud to be that preferred employer and
will continue to recruit the highest-caliber people to best serve our
operations and clients.”
NEW OPPORTUNITIES IN NORWAY
Norway Area Manager Arne Martin Gilberg joined Bristow as a chief
pilot in 1999 after serving in the Royal Norwegian Air Force for 11 years.
After a year in Trinidad, he returned
to Norway in July 2014 with a new
job as area manager and a new
perspective on the company’s
growth prospects in the region. “I
had a fantastic time in Trinidad,” he
says. “During my time there, some
big changes took place such as
major contract wins, organizational
change, the introduction of new
helicopters and making plans for a
new state-of-the-art facility.”
Bristow Norway also saw major changes recently, adding clients,
employees and new aircraft. Currently, there are about 360 employees
and 21 helicopters – including Sikorsky S-92s and Airbus EC225s.
Facilities include one offshore and four onshore bases throughout north
and south Norway. The offshore SAR base is particularly important
because many of the North Sea rigs Bristow serves are an hour and a
half from land, and it’s comforting to know help is nearby to get back to
shore if necessary. “There is still enormous growth potential in Norway,”
Gilberg says. “New fields are being developed in the southern region of
the North Sea, and there is currently a great deal of exploration taking
place in the Barents Sea. That exploration activity will hopefully be
successful and stimulate further development drilling. As our market
grows, we will continue to focus on service quality, on-time performance
and retaining the highest safety standards.”
“ O U R G O A L I S T O A D D V A LU E I N A
C O M P ETIT IV E EN V I R O N M ENT A N D B E
AM O N G TH E I N DUSTRY LEADERS W ITH
RESPECT TO DELIVERING TECHNOLOGY
AND LEADING-EDGE SERVICES.”
– EBU DIRECTOR ALAN CORBETT
18 Bristow World 2015 Issue 1
ADDING THE AW189
Bristow’s planned fleet expansion for EBU is another key piece of the
company’s growth strategy. To support new and anticipated contracts,
six state-of-the-art AgustaWestland AW189 helicopters will be added in
the near future.
Already, Bristow’s Norwich base is home to two AW189s serving
installations in the southern North Sea, and four additional aircraft are
due to be delivered in the coming months for both oil and gas and SAR
operations. Twelve Bristow technicians have completed the AW189
maintenance training course at the Aberdeen and Norwich bases, with
10 of the graduates destined for SAR operations. “These technicians
are ready to service this new aircraft’s advanced systems and will play
a vital role as we introduce the AW189 more widely across our UK
operations,” says Training Manager Paul Richardson. “They are ready
to put their training into action at UK SAR bases and at Norwich for our
oil and gas operations.” The AW189 contains the latest state-of-the-art
technologies, including a carbon fiber composite airframe, a Honeywell
electrical power management and engine starting system and LED
lighting throughout. The advanced cockpit display system features the
latest Rockwell Collins display technology and infrared compatibility.
INVESTING IN FUTURE FLYING TALENT
Bristow recently launched a new scholarship program for EBU
employees, of fering several fully sponsored commercial pilot
training slots at Bristow Academy. After a rigorous interview process
and several aptitude tests, the successful applicants – who must
already hold a private pilot’s license – will be trained to embark on a
helicopter piloting career by May 2016. “Business growth means it’s
more important than ever to be investing in our employees,” Corbett
says. “Many employees come to us through other routes, but with a
passion for aviation, the right aptitude and an in-depth knowledge of
our business, values and safety culture, these employees have the
potential to be world-class pilots.”
The new scholarship complements other long-standing commitments
to professional development, including Bristow’s annual Instrument
Ratings sponsorship available to the best performing EASA instructors
at Bristow Academy. Bristow recently awarded this scholarship to two
new students, Jacob Eskildsen and Mikhail Kingham, who completed a
challenging selection process involving safety, simulator and arithmetic
assessments and formal interviews. They will be serving in Aberdeen
with type ratings on the Sikorsky S-92. “This sponsorship is a win-win
for the instructors and Bristow,” Corbett says. “For instructors at the
Bristow Academy, it opens the door to a career in commercial helicopter
operations by funding what can be a costly part of initial training. For
Bristow, it ensures that we are building relationships with the top talent
at the Academy and furthering their careers with us.”
Bristow is also continuing its annual commitment to fund four flying
scholarships for students ages 18 to 26 through the Air League, one
of the company’s largest providers of flight training for young people in
the UK. “The Air League is one of the best routes into flying for young
people and gives them exposure to world-class initial flight instruction
before they join Bristow and train at our centers of excellence,” says
Captain Tim Glasspool, Bristow’s head of flight operations for Europe.
NEW TOOL-TRACKING SYSTEM A SAFETY ASSET
Bristow’s introduction of the latest tool-tracking technology to its
maintenance teams is part of an ongoing commitment to driving aircraft
safety improvements. Along with the Gulf of Mexico bases, Aberdeen
and Norway served as pilot programs for the new system, which is now
rolling out at every Bristow base.
Snap-on Industrial’s new Automated Tool Control (ATC) system is the
latest part of a safety investment program exceeding $5 million. The
ATC toolbox is fitted with high-tech camera technology that captures
images of its contents, allowing the system to identify whether tools are
present or not. This information is then displayed on a screen on top
of the toolbox so that maintenance engineers are constantly aware of
the location of each tool. Each toolbox is streamed across the company,
giving administrators real-time visibility of all tool-related activity.
Andy Taylor, air traffic controller
18 Bristow World 2015 Issue 1
BRISTOW STRENGTHENS PARTNERSHIP WITH EASTERN AIRWAYSIn 2014, Bristow Helicopters acquired a 60 percent strategic investment
in Eastern Airways, the UK’s leading provider of fixed-wing air services
for the oil and gas industry. For both companies, the partnership is
already proving to be hugely beneficial, allowing the companies to
combine operations and offer clients a market-leading service. This
is more of an evolution than a new partnership; Bristow and Eastern
Airways have worked together for many years on the Integrated
Aviation Consortium (IAC) contract and other joint flying projects. Most
important, the companies share a strong commitment to safety, reliability,
availability and superior customer service, and each has strong in-house
maintenance capabilities and state-of-the-ar t training centers of
excellence for pilots.
This investment also allows Bristow to take this partnership to a new
level. Eastern Airways offers charter and scheduled flights operating 25
routes from 22 airports throughout the UK, Norway and France. Through
Bristow’s investment, the combined operations can now offer clients a
single logistics provider with an increasingly cost-effective, single-source
solution and seamless experience for offshore oil and gas industry
passengers. At a time when the UK’s oil and gas industry is striving to
make cost efficiencies without compromising on safety and reliability, this
gives Bristow the market edge.
Reflecting on the impact of the investment to date, Richard Lake, chief
executive at Eastern Airways, says, “Bristow’s investment into Eastern
Airways has been positive for the business, allowing us to build on our
long-term relationship and effectively formalize our ongoing arrangement.
We are consistently aligned with shared core values of safety, quality
and service, so it has been an easy transition and mutually beneficial.
Eastern Airways provides scale and stability ensuring positive financial
impact for EBU.” The investment has made Bristow better placed to
serve both existing European-based passengers and global clients,
as well as allowing for the expansion of helicopter services in key areas
that are underserved by major airlines, such as the Shetland Islands, a
focal point for UK Continental Shelf (UKCS) exploration. The partnership
brings together a diverse fleet of aircraft including Bristow’s 70 S-92,
S-76, EC225, AW189 and AW139 rotary aircraft, and Eastern Airways’ 30
Jetstream 41, Embraer ERJ135, Embraer ERJ145 and Saab 2000 fixed-
wing aircraft. It also combines Bristow’s EBU 1,100 employees with 550
employees at Eastern. Alan Corbett, EBU director, says, “While EBU will
continue to focus on building and strengthening relationships in the oil and
gas and SAR markets, our partnership with Eastern Airways remains an
important part of the EBU business model. We will continue to bolster our
joint operations and are exploring ways to enhance fixed-wing support to
our oil field clients. We look forward to developing our strong relationship.”
Bristow World 2015 Issue 1 19
20 Bristow World 2015 Issue 1
“Bristow is continuously looking to enhance safety and often it’s the
introduction of new technology that can allow us to do that,” Corbett
says. “The concept behind the Snap-on system is a simple but effective
one. It makes absolutely sure that maintenance engineers are aware
of the location of their tools at all times and ultimately minimizes the
potential for human error.”
READY TO LEAD
Both Corbett and Gilberg have the experience and capabilities to lead
EBU into the future with confidence. Their leadership styles blend
well with Bristow’s strategy and core values. “I believe in leading by
example,” Corbett says. “We all want to work hard in an open and
communicative environment that allows the opportunity to engage and
participate. It’s important for me to be a good listener with the ability to
recognize the importance of effective and timely decision-making and
commitment. I believe in giving scope to people to be responsible and
grow within the organization.”
“I take the role of facilitator in terms of helping people get to where they
need or want to be,” Gilberg says. “My job as a leader is to help motivate
people and create positive change by sharing information and a vision
so that their motivation comes from within.”Survitec staff member checks life jackets from an inbound flight
STAVANGER : 250 employees;
supports O&G operations in the North Sea
BERGEN : 49 employees; supports O&G
operations in the North Sea
BRONNOYSUND : 8 employees; supports
O&G operations in the northern North Sea
HAMMERFEST SAR : 25 employees;
supports O&G operations and provides
Arctic SAR in the Barents Sea
ABERDEEN : EBU headquarters and largest EBU base
with more than 400 employees. Training academy; pilot
and engineering training facility equipped with full flight
simulators for EC225, S-92 and S-76C++ helicopters.
World’s largest single operating base for EC225.
SCATSTA (SHETLAND ISLANDS) : 100+ employees;
serves northern North Sea
NORWICH : 70+ employees; supports southern
sector of North Sea
HUMBERSIDE : 40+ employees
SUMBURGH : SAR: 30+ employees
STORNOWAY: SAR: 30+ employees
NORWAYUNITED KINGDOM
Bristow World 2015 Issue 1 21
Tim Jackson, avionic engineer
Bristow hangar in Norwich
FAST FACTS
EBU is the largest business unit in Bristow Group, currently
contributing approximately 46 percent of global revenues.
EBU’s business spans the UK and Norway, operating in
four primary business segments: Oil and Gas; Oil and
Gas SAR; SAR on behalf of the Maritime and Coastguard
Agency (MCA); and fixed-wing services via a 60 percent
shareholding in Eastern Airways Limited (Eastern Airways).
EBU operates approximately 100 aircraft, including 30 fixed-
wing aircraft operated by Eastern Airways. The diverse fleet
includes S-92, S-76, EC225, AW189 and AW139 rotary
aircraft. In addition, Eastern operates Jetstream 41, Embraer
ERJ135, Embraer ERJ145 and SAAB 2000 fixed-wing
aircraft.
EBU has training facilities that include three simulators in
Aberdeen and the potential for more to be added.
The Integrated Aviation Consortium (IAC) is a partnership
involving Bristow Helicopters Limited, Eastern Airways, Serco
and seven oil and gas companies to deliver aviation logistics
in the northern North Sea sector.
The seven participant companies are BP, CNR International,
Fairfield Energy, Petrofac, Shell, TAQA Bratani and TOTAL.
Bristow Helicopters Limited is responsible for the overall
management of the contract and provides an integrated
single point of contact for helicopter, fixed-wing and airport
management services to the IAC.
The IAC transports workers from Aberdeen Airpor t to
the Shetland Islands. From there, passengers either are
transported to offshore installations in the east and west
Shetland Basins, or continue their journey to destinations on
the Shetland Islands.
22 Bristow World 2015 Issue 1
BRISTOW PREPARES FOR START OF
UK SAR CONTRACTUK SAR MARKS MILESTONES AS EXPANSION PROCEEDS ON SCHEDULE.
Bristow World 2015 Issue 1 23
AS BRISTOW HELICOPTERS CONTINUES ITS PREPARATIONS TOWARD THE GO-LIVE OF
THE UK SAR CONTRACT ON BEHALF OF THE UK’S MARITIME AND COASTGUARD AGENCY
(MCA), IT HAS ALREADY SCORED SIGNIFICANT ACHIEVEMENTS AT ITS EXISTING BASES IN
NORTHERN SCOTLAND.
Working under the Gap SAR contract with the MCA, both the Sumburgh
and Stornoway bases completed a busy first year of service. During
that time, Bristow’s SAR crew based at Sumburgh Airport completed
more than 150 missions, rescued more than 40 individuals and
assisted more than 120 people. The Bristow crew at Stornoway Airport
completed more than 160 missions, rescuing more than 30 individuals
and assisting an additional 100 people.
To deliver on the Gap SAR contract, Bristow deployed four new Sikorsky
S-92 helicopters that feature the latest SAR technology, including
night vision, mission management and increased onboard medical
capabilities. One of the aircraft based in Sumburgh was named Oscar
Charlie in honor of a Sikorsky S-61N that served the northern islands
for 23 years. In November 2013, Bristow held a special event to
celebrate 30 years of SAR operations at Sumburgh and to acknowledge
the dedication and bravery of the helicopter teams who have helped
to deliver it. The unit was presented with the Coastguard Meritorious
Award by the MCA.
BUILDING BASES, FLEET
As the April 2015 start date for the UK SAR contract nears, Bristow
is in the process of expanding its SAR operations across the country.
Bristow is on track to begin SAR operations at the first two UK SAR
bases, Humberside and Inverness, on April 1, 2015. The construction
of these two bases is now complete and pre-operational activity will
commence at both bases on January 5, 2015. At the end of November
2014, Bristow took delivery of three S-92 aircraft and the first AW189
for the contract. Staff recruitment is almost complete for all bases,
while training and base preparations are well underway and running to
schedule. By summer of 2017, Bristow will deliver SAR services from 10
strategically located bases around the 10,500 miles of UK coast, using
a fleet of S-92 and AW189 helicopters. The Sumburgh and Stornoway
bases will transition into the UK-wide service network in 2017, and
continue under that contract until 2026.
As the new bases open, the military helicopters, which currently carry
out search and rescue, will finish their obligations. Bristow’s plans have
Left to right: Duty SAR crew in Sumburgh, Winch Operator Mark Hughes, Avionic Engineer Scott Lobban, Winch Operator Roy Eggleston, SAR Commander Martin Naylor, AC Engineer Don Robertson and Chief Pilot SAR Jim Livitt
24 Bristow World 2015 Issue 1
always taken into account the need to preserve operations at existing
SAR bases, and Bristow has worked closely with the Ministry of Defence
to mutually agree on release dates for military personnel who will join
the UK SAR service.
A highlight of the UK SAR preparations was receiving the first S-92A
SAR helicopter during a September ceremony at Sikorsky’s facility in
Coatesville, Pennsylvania. “We were very excited to receive the first
aircraft from Sikorsky for our UK search and rescue fleet,” says Bristow
President and Chief Executive Officer Jonathan Baliff. “With nearly 70
S-92 helicopters already in our inventory, we have come to know and
appreciate the aircraft’s safety and reliability.” Throughout its history,
Bristow has led the industry in introducing new aircraft types and
technology for the civilian market. The SAR equipment it developed
has also become the industry standard, resulting in recognition with the
Queen’s Award for Innovation for these technical advancements.
ENGAGING STAKEHOLDERS
“We recognize that
SAR helicopters are
just one piece of a
successful tasking,”
s ays Br i s tow ’s UK
Search and Rescue
Director Samantha
Willenbacher. “We
are committed to working closely with both national and local agencies,
such as mountain rescue teams, Coastguard, police, fire service and
voluntary community groups, in the delivery of SAR services.” As part
of this commitment, Bristow SAR recently attended “The Gathering,” a
mountain rescue conference in Aviemore, Scotland. Mountain rescue
teams (MRTs) from the UK and Ireland attended the conference and
met with MCA and Bristow representatives.
Bristow SAR personnel provided a series of four, two-hour presentations
and were on hand to answer questions at a booth co-hosted with the
MCA. Rescue and medical equipment was on display throughout the
presentations, with topics addressed ranging from rescue and medical
techniques to human factors and search management.
Bristow SAR representatives included Technical Crewmen Julian
(Smiler) Grinney, Ian Copley, Chris Gibbins and Josh Williams; Pilot
Windy Miller; Flight Operations Manager Clark Broad and Standards
Manager Richard (Tricky) Dane. The MCA was represented by
Stakeholder Communications Manager Helen Lait. “This was a very
important event for us,” Dane says. “The Bristow team put in a sterling
effort at 'The Gathering' and enjoyed some great interaction with the
MRTs. We handled many questions about air frames, downwash,
techniques and medical issues and believe we are building strong
relationships with many of the MRTs we will be working with.”
COMMITMENT TO EXCEED EXPECTATIONS
When Bristow was awarded the UK SAR contract in March 2013, it
represented a huge endorsement of the company’s reputation for
excellence in SAR. “While Bristow began operations at Sumburgh
on June 1, 2013, and at Stornoway on July 1, 2013, the company
previously had provided 40 years of SAR services in the UK, including
24 years of operations under the MCA at Sumburgh and Stornoway
from 1983 to 2007,”
Willenbacher notes.
“Everyone at Bristow
u n d e r s t a n d s t h e
huge responsibili t y
that comes with this
contract,” she adds.
“We are commit ted
t o d e l i v e r i n g a
ser v ice that meets
t he re qu i re d h i gh
expectations and to build on the heroic work conducted by the Royal
Air Force and Royal Navy over the past 70 years. We will work in full
partnership with the MCA to ensure a smooth transition process and the
long-term continued delivery of a world-class SAR operation in the UK.”
“ W E A R E C O M M IT TED TO W O R K I N G C LO S ELY W ITH B OTH
NATIONAL AND LOCAL AGENCIES, SUCH AS MOUNTAIN RESCUE
TEAMS, COASTGUARD, POLICE, FIRE SERVICE AND VOLUNTARY
COMMUNITY GROUPS, IN THE DELIVERY OF SAR SERVICES .”
– UK SEARCH AND RESCUE DIRECTOR SAMANTHA WILLENBACHER
Don Robertson, AC engineer
Bristow World 2015 Issue 1 25
NEWS
BRIEFS
HELIOFFSHORE LAUNCH
HELICOPTER OPERATORS FOUND HELIOFFSHORE
On October 21, 2014, HeliOffshore held its launch event at its offices in
London. Robert Goodwill, UK Aviation Minister, and Bill Chiles, Bristow
CEO Emeritus and the first chairman of HeliOffshore, spoke at the event
attended by clients, industry associations, safety professionals and
representatives of HeliOffshore’s founding members – Avincis, Bristow
Group, CHC Helicopter, Era and PHI. HeliOffshore is an industry
association for organizations with an interest in working together to
achieve the highest level of safety in offshore helicopter transport.
The association will use cross-industry cooperation as a platform
for enhancing the industry’s overall strong safety record by sharing
best practices, developing and applying advanced technology, and
encouraging common global flight standards.
Gretchen Haskins, who was selected as HeliOffshore’s chief executive,
said the association is open to any group with a stake in offshore
helicopter flight. She said that membership is expected to include
customers of helicopter services, aircraft manufacturers, service
providers, technology companies, staff and passenger organizations,
and government and research institutions. Haskins said: “HeliOffshore
will work to achieve the highest levels of safety, in the air and on the
ground. We want to deliver real safety benefits for the people who
depend on the industry to get to and from their offshore workplaces, the
crews who fly the helicopters and the teams who maintain them.”
Bristow CEO Emeritus Bill Chiles is the first chairman of HeliOffshore’s board of directors.
26 Bristow World 2015 Issue 1
UK Aviation Minister Goodwill joined representatives of the HeliOffshore
founding members and several dozen others at the event. Afterward,
the association conducted its inaugural safety workshop. Goodwill
said: “We all agree safety is the highest priority for the offshore
helicopter industry. By bringing the main operators together,
HeliOffshore will help to promote safety and share best practices.
This is a really positive step toward ensuring the strongest possible
safeguards are in place and are applied consistently. I will also be
working to ensure the Civil Aviation Authority continues to implement
the recommendations from its Offshore Helicopter Review.”
HeliOffshore grew out of a joint initiative by helicopter operators, which
started more than a year ago, to further enhance offshore flight safety
in the North Sea, as well as from work by the European Helicopter
Operators Committee. While its origins are regional, HeliOffshore’s
objectives are global. “The industry will continue to compete vigorously
on commercial issues, but safety is not a competitive factor,” said
Haskins. “The best way to continually improve safety standards is
through cooperation.”
HeliOffshore initially will focus on six priority areas, all of which were
discussed in the workshop:
• Automation
• Pilot monitoring
• Stabilized approaches
• Accident survivability
• Application of health and usage monitoring systems (HUMS)
• Information exchange
Haskins is an internationally recognized expert in human factors of
safety, and has an extensive record of leadership in raising aviation
safety performance by increasing partnership within the global aviation
safety community.
The former group director of the UK Civil Aviation Authority’s Safety
Regulation Group and group director of safety at NATS, the main
air-navigation service provider in the UK, Haskins is a longtime
champion of initiatives that improve frontline operational safety. She
has also advised NATO (the North American Treaty Organization) on
human performance and critical safety systems. Bill Chiles is the first
chairman of HeliOffshore’s board of directors, which includes CEO-level
representatives from the member companies.
BRISTOW LEADERSHIP PARTICIPATES IN FORUMS AROUND THE WORLD, FURTHER ESTABLISHING BRISTOW AS INDUSTRY THOUGHT LEADERBristow leaders shared their expertise and experience recently at
industry forums around the world. Bristow’s President and CEO Jonathan
Baliff participated in the Industry Business Leader’s Forum at Helitech
International, citing an urgent need for sharing safety practices within the
industry and emphasizing there is “no profit without safety.” Director of
Aviation Safety Tim Rolfe spoke on automation at the Royal Aeronautical
Society Rotorcraft, stressing the need for open communication among
regulators, operators, approved training organizations and original
equipment manufacturers to ensure that design philosophies and
operational protocols are shared widely and consistently.
Fleet Management Director Nina Jonsson (right)
Fleet Management Director Nina Jonsson was a panelist at the
International Aviation Women’s Association 26th Annual Conference.
She talked about aftermarket services and maintenance, repair and
overhaul concepts from the operator perspective, and contrasted fixed-
wing and rotary opportunities and challenges.
Bristow Academy General Manager Nick Mayhew participated in a
training panel at the Airborne Law Enforcement Association Expo. The
panel included experts from Flight Safety International, experienced
sheriff aviators and leading flight instructors from across the U.S.
Bristow Academy General Manager Nick Mayhew (second from left) in a training panel at the Airborne Law Enforcement Association Expo
Bristow World 2015 Issue 1 27
INVESTMENTS IN PEOPLE AND TECHNOLOGY UNDERSCORE BRISTOW’S COMMITMENT TO NIGERIAN OPERATIONSBristow continued its industry leadership in Nigeria with major
investments in both people and technology. Bristow donated a
helicopter to the Nigerian College of Aviation Technology to support
students pursuing a career in the aviation industry. Bristow is also
investing more than $300,000 in the training of 20 cadet engineers
currently enrolled at the school. At its operation base at the Nigerian Air
Force Base, Port Harcourt, Rivers State, Bristow is investing $1 million
for a gas-to-power project that will ensure adequate power supply.
These enhancements to infrastructure will directly improve Bristow’s
delivery of services to its clients in the region.
BRISTOW CELEBRATES TWO YEARS OF TARGET ZERO IN THE WEST AFRICA BUSINESS UNIT
On November 11, 2014, Bristow’s West Africa Business Unit (WASBU)
celebrated two consecutive years of Target Zero performance without
a recordable injury or air accident. Vice President Operations Mike
Imlach commended WASBU staff, saying, “Management has led by
example, setting consistent expectations, making the right investments
and ensuring employees are provided with the tools, equipment
and procedures to do their jobs safely. Employees are showing their
commitment to Target Zero. I would like to congratulate our staff in
WASBU for this significant achievement and express my thanks to
everyone for their hard work and dedication to safety.”
BRISTOW’S AIRCRAFT ACCEPTANCE REPRESENTATIVES TRANSFORMING CIVIL HELICOPTER INDUSTRY
Bristow is pioneering a new role
in the civil helicopter industry
by having aircraf t acceptance
representatives work at original
equipment manufacturer facilities.
Bristow’s Will Gearing in Europe
and Jeff Ryhti in the U.S. work
s ide by s ide w i th the OEMs
Sikorsky, AgustaWestland and
Airbus Helicopters on the aircraft
delivery process, service, support
and future aircraf t design. By
reducing inef f iciencies in the
acceptance process, Bristow is
able to reduce the amount of time
it takes to have a new aircraf t
delivered. Left to right: Aircraft Acceptance Representative (Europe) Will Gearing, President and CEO Jonathan Baliff and Aircraft Acceptance Representative (U.S.) Jeff Ryhti
28 Bristow World 2015 Issue 1
SAFETY LEADERSHIP EARNS JASON HARPER A CLIENT SAFETY AWARD
A major oil and gas company recognized Australia Business Unit
(AUSBU) Ground Handler Jason Harper with a safety award for his
leadership actions that led to the continued safe operations for Bristow
employees and the client. By exercising his STOP WORK authority,
Harper quickly halted all activity so that the safety concern could be
resolved. His actions highlight the safety authority empowered in all
Bristow employees to STOP WORK whenever necessary to ensure
continued Target Zero safety. “Jason’s actions are a reflection of our
safety culture and demonstrate our commitment to a safe, incident-free
operation,” said Bristow’s Commercial Manager Stefan Mischke.
AUSBU Ground Handler Jason Harper (right)
BRISTOW TRAINS FUTURE TRINIDAD AND TOBAGO ENGINEERS WITH APPRENTICESHIP PROGRAM
As part of the effort to increase the number of Trinidad and Tobago citizens who are licensed helicopter engineers, Bristow is
sponsoring training for four candidates through the Resource Group’s Aviation Technical Training division, LRTT Ltd. in the UK. “The
recruitment of these four apprentices is a long-term commitment for the Trinidad operation,” says Head of Engineering Mark Plunkett.
“It increases quality jobs on the island and supports our operation with local engineers.”
Four candidates received sponsorship through the Resource Group’s Aviation Technical Training division, LRTT Ltd in the UK
Bristow World 2015 Issue 1 29
IAIN RITCHIE EARNS PRESTIGIOUS IMPERIAL SERVICE MEDAL FROM THE ROYAL AIR FORCEAberdeen-based Health, Safety and Environment (HSE) Advisor Iain
Ritchie recently received the Imperial Service Medal from his previous
employer, the Royal Air Force (RAF). Ritchie was presented with the
award during an event at the RAF Lossiemouth base in recognition of 27
years of service at the RAF Kinloss base in Northern Scotland.
Ritchie started in the RAF in 1987, and during his years of service
he was responsible for running contracts for the station, managing
infrastructure, family accommodations and the barrack stores. He also
implemented a waste management system at Kinloss that decreased
the budget threefold over two years. “Receiving the Imperial Service
Medal is a huge honor,” Ritchie said. “The awards ceremony closed
off my career with the RAF on a high note that includes 27 years of
fantastic memories. It was a very proud day for my family, too.” The
Imperial Service Medal is awarded to civil servants who leave after at
least 25 years of service and in recognition of their dedication.
Iain Ritchie (right) received the Imperial Service Medal from the RAF
JEANETTE HARDER-FALCK IS BRISTOW’S FIRST FEMALE SAR WINCH OPERATOR
Jeanette Harder-Falck has passed her line check and is now Bristow’s
first female search and rescue (SAR) winch operator. Harder-Falck,
who has been with Bristow since April 2005, began her training in
Hammerfest, Norway, in December 2013. Candidates for the program
must be selected before they can begin Bristow’s comprehensive
training process. The program consists of written and physical tests as
well as critical evaluations by peers and senior personnel.
Like other winch operators, Harder-Falck was an engineer before
beginning her winch operator training and will continue her duties as an
engineer in addition to her new role. When not maintaining aircraft, she
will be in the back of SAR helicopters operating the hoist. Her job is to
make sure the winch man – who is at the end of the wire – gets down
to the landing area and back into the helicopter safely. Part of SAR
operations in Norway, Harder-Falck will face challenging conditions that
include strong storms and waves that can reach 40 feet. “I am very
proud of Jeanette,” said Norway Area Manager Arne Martin Gilberg.
“She worked very hard to achieve this great accomplishment.”
Jeanette Harder-Falck (left) is Bristow’s first female SAR winch operator
Bristow successfully implemented SAP in late 2014 in its
finance and supply chain functions and is now preparing
for its second implementation across maintenance
operations through a phased implementation schedule
spanning 2015-16. Establishing SAP as Bristow’s business
platform is opening a new chapter that will allow for
improved safety, compliance and customer service.
30 Bristow World 2015 Issue 1
BRISTOW EMPLOYEES AROUND THE WORLD SUPPORT THE R U OK? FOUNDATION
Bristow has committed to support The R U OK? Foundation's R U OK?
Afield initiative with an annual donation of $120,000 over the next
three years. In addition, Bristow employees around the world stepped
up for The R U OK? Foundation. In September, James Glover raised
more than $35,000 with a team that braved the Kokoda Challenge.
The team hiked nine days through 60 miles on the Kokoda Trail, which
links the southern and northern coasts of Papua New Guinea, passing
through rugged mountainous rainforest terrain. Employees around the
world celebrated R U OK? Day on September 11 by participating in
various activities designed to spark conversations and ask “R U OK?” to
support mental health.
Employees in Sola, Norway, participated in a group fitness class as part of R U OK? Day 2014
Australia Business Unit (AUSBU) HR Manager Keir Williams went
above and beyond for the cause. She spoke at numerous leadership
meetings around the world leading up to R U OK? Day 2014, providing
management with tools to engage employees and contributing to the
global communications of the project. She also created the slogan
“Keep Calm and Ask R U OK?” for the effort and produced materials
with this branding to employees globally. She was recognized for her
efforts with the Australian Human Resources Institute (AHRI) R U OK?
Champion Award on October 30.
AUSBU HR Manager Keir Williams (left) wins AHRI R U OK? Champion Award
To further support the cause, the Bristow Darwin hangar was the official
launch site of the Conversation Bus that traveled in outback Australia,
through the Northern Territory, Queensland, Victoria and New South
Wales, visiting community halls and schools along the way, promoting
the simple message that asking someone “R U OK?” can change a life.
Bristow World 2015 Issue 1 31
HOUSTON EMPLOYEES SERVE CITIZENS OF THE BROOKWOOD COMMUNITY
A team of 15 Bristow employees braved the Houston heat and humidity
to serve their community by volunteering at The Brookwood Community,
a community for adults with disabilities. The team toured the facility,
which sprawls over more than 475 acres, and learned about its work.
Residents (known as “citizens”) make 400 pieces of pottery each
week, grow plants in 45 greenhouses on-site and have various jobs
that generate more than $6 million per year to support the organization.
Brookwood offers them the opportunity to have meaningful work
that contributes to the community and to each other. During the tour,
Bristow volunteers met with citizens and talked to them about their
work and their experience at Brookwood. After the tour, the team split
into groups and cleaned the windows of several of the homes in the
community.
Senior Vice President and Chief Legal Officer Chip Earle greets a Brookwood citizen
BRISTOW PROVIDES SCHOLARSHIPS WHILE GETTING A FRESH PERSPECTIVE FROM NIGERIAN STUDENTSBristow partnered with the National Travel and Essay Competition this
year to discover hidden talents and encourage young Nigerians to pursue
a career in aviation. The competition selected 20 winners, 10 secondary
students and 10 tertiary students. Secondary students submitted
essays on the topic: “Helicopters: How Important to Our Daily Life and
Economy?” Tertiary students submitted essays on the topic: “Safety
Versus Profit in Airline Operations: Which Comes First?”
Program Coordinator Ewos Iroro thanked Bristow on behalf of the
editorial board and management of Travel & Business News, saying that
Bristow’s support helps encourage “young Nigerians to follow a career
in the aviation industry in an effort to ameliorate the problem of an aging
workforce and skilled manpower shortage currently facing the industry.”
Bristow awarded 20 scholarships as part of its partnership with the National Travel and Essay Competition
BRISTOW EMPLOYEES PROVIDE CONTINUOUS SUPPORT OF CHILDREN’S CHARITIES
Children’s charities have a special place in the hearts of Bristow
employees, as clearly demonstrated by their ongoing support of
Aberlour Child Care Trust and The ARCHIE Foundation. Aberdeen
employees rolled up their sleeves to volunteer and raised money to
support Aberlour Child Care Trust throughout 2014. Employees went
to two of the organization’s facilities to paint and generally spruce up
the areas. They also collected clothes, books, games and craft supplies,
and delivered the donations to the facility.
The ARCHIE Foundation was selected as the charity of choice for the
Press and Journal Energy Ball, and received a donation of more than
$2,500 from the event. As a company, Bristow also donated $5,000
to the organization when President and CEO Jonathan Baliff recently
toured the facility. In addition, Bristow was a silver sponsor for the
Wild Dolphin project to support The ARCHIE Foundation. The Bristow
dolphin sculpture, named Luna, was one of 50 life-sized sculptures
of bottlenose dolphins – usually spotted off the northeast coast – that
popped up all over Aberdeen. As part of efforts to support The ARCHIE
Foundation, four brave men from Europe Business Unit ’s (EBU)
commercial and finance teams had their legs waxed to raise money
for the organization. Integrated Aviation Consortium (IAC) Commercial
32 Bristow World 2015 Issue 1
Manager Alan Cheesewright, IAC Commercial Assistant Alistair
Brown, Search and Rescue Finance Manager Andrew Tulloch and
Assistant Accountant Stuart Ross raised nearly $1,900 as a result of
braving this ordeal.
Left to right: Personal Assistant Samantha Lewis and Training Coordinator Lisa Clyne spruce up a playground as part of Bristow’s ongoing support of Aberlour Child Care Trust
TEXAS TO TANZANIA PROJECT DELIVERS DONATIONS TO TANZANIAN ORPHANS
A project that began as a school donation drive blossomed into an
international effort, thanks to Bristow employees. The project started
as a donation drive at the school of Eve Baliff, daughter of Bristow
President and CEO Jonathan Baliff. Employees in the Houston office
rallied around the project and actively collected additional supplies to
add to the shipment before it was picked up for delivery. The initiative
was originally focused solely on the orphans, but with Bristow’s
increased contributions, it was extended to benefit the entire village.
A Bristow helicopter delivered the donations to the Tanzanian village,
much to the amazement and wonder of the orphans.
A Bristow helicopter delivered donations from the Texas to Tanzania Project
LAILA VERONIKA JONASSEN IGNITES CHANGE AT GHANA ORPHANAGE
Senior S-92 Technician Laila Veronika Jonassen ignited significant
positive change at an orphanage in Ghana with the help of her seven-
year-old son, Elias. When she first arrived at the orphanage to volunteer,
she was astonished by the abysmal conditions in which the children
were living.
In addition to the time and effort she has devoted to the children
since her arrival, Jonassen started collecting donations to improve
the children’s lives in the current orphanage and to build a new
orphanage as well. Her friends and colleagues have donated $12,000
so far, and the funds are being put to good use. The roof has been
repaired, and a kitchen is in the process of being built in the current
orphanage – complete with all the necessary equipment, furniture
and dishes. The donations also provided uniforms for each student,
health insurance for each child for a year, a necessary medical
procedure for one of the children, school fees for the next year
and school supplies. Also, a new orphanage is on the horizon – a
plot of land has been purchased and construction is underway. In
addition to providing for the children, the donations are improving
the community, as the projects are providing work for the locals.
Jonassen ensures that everything they need is purchased from the
local community.
Senior S-92 Technician Laila Veronika Jonassen has devoted her personal time to improving the lives of orphans in Ghana
Bristow World 2015 Issue 1 33
FIGHTING BREAST CANCER AROUND THE WORLDThe fight against breast cancer is a cause close to the hearts of
Bristow employees, and they have stepped up to join the fight with
various activities around the world. Bristow Academy employees built
a helicopter-themed bathtub racer and competed in the Bed & Bath
Tub Soap Box Derby at the Pink Ribbon Walk at Port Canaveral. The
event supported the Space Coast Cancer Foundation. The team won
first place in the race and a trophy for most creative entry. Houston
employees rallied against breast cancer during the month of October.
A team of employees participated in the Susan G. Komen Race for the
Cure. In addition to the company donation of $5,000, Team Bristow
raised more than $13,000 with Senior Vice President and Chief
Administration Officer Hilary Ware leading the effort.
Bristow continued its support of Susan G. Komen efforts as the
presenting sponsor of the Susan G. Komen Golf Classic and Pink Ball
Drop on November 17. Bristow employees braved cold temperatures
and gusty winds to support the cause by playing in the tournament. The
event raised more than $131,000 to support breast health awareness,
education and year-round services to those in need. Bristow added a
unique twist to the tournament with the Pink Ball Drop, which was one
of the day’s highlights. Pink golf balls were sold at the tournament for
a chance to win additional prizes. After tournament play, the golf balls
were placed in buckets and loaded into a Bristow Bell 407. The 407
made a circle over the course and hovered over the driving range as
Bristow President and CEO Jonathan Baliff poured the balls onto the
green. The winner of the Pink Ball Drop was the person whose name
was on the ball that landed closest to or in the hole.
Br i s tow ’s Wes t A f r i c a Bus ines s Uni t ( WASBU) par tnered
with Sebeccly Cancer Care and Support Center in the fight against
breast cancer with a $75,000 donation and volunteer efforts to raise
awareness of the disease. The donation helped provide treatment for
women at Lagos University Teaching Hospital and General Hospital
Lagos Island. The donation also funded educational programs in
10 schools in the Lagos area. As part of the partnership, Sebeccly
representatives visited Bristow’s office in Lagos to educate employees
on breast cancer and provide free health screenings.
Trinidad employees generated an extra $1,000 in donations with their winning photo
Balif f enlisted employees to help him support Susan G. Komen
fundraising personally with the Break Out the Pink Campaign, in which
he asked employees to submit photos of themselves wearing pink, with a
donation amount attached to group photos. More than 150 photos were
submitted during the campaign, which generated a donation of $17,850.
STORNOWAY SEARCH AND RESCUE BASE HOSTS CHERNOBYL CHILDRENBristow’s search and rescue (SAR) crews at Stornoway in the Scottish
Western Isles hosted a group of children from Belarus as part of a
trip organized by Chernobyl Children’s Project (UK). The organization
supports children and families in Belarus, the country most affected by the
Chernobyl disaster, by organizing recuperative holidays to the UK for 300
children each year, many of whom are in remission from cancer. According
to doctors in Belarus, trips can significantly boost a child’s immune systems
and help them to resist or recover from serious illness. The children were
given a tour of the base and had the opportunity to sit in an aircraft and visit
the fire department at the airport while hearing firsthand from Bristow crews
about what it’s like to fly in a SAR aircraft.SAR crews at Stornoway hosted a group of children from Belarus
34 Bristow World 2015 Issue 1
PUSHING PHYSICAL LIMITS FOR CHARITYEmployees around the world went to extraordinary lengths to support charitable organizations throughout 2014.
David Preston cycled 23 hours in the London to Newcastle 24
to raise funds to help premature babies.
Technical Services Assistant Melanee Maisey cycled 500
kilometers (311 miles) as part of the Great Cycle Challenge to
fight children’s cancer.
Senior First Officer James Donald scaled large structures,
crawled through mud under barbed wire and swam through
flooded pipes when he participated in three extreme adventure
races in one month to benefit the Luna Children’s Charity.
Engineering Coordinator Andrea Rodriguez ran 14 kilometers
(8.7 miles) in the WAtoday Swan River Run to benefit the Perth
Dogs’ Refuge Home.
Bristow World 2015 Issue 1 35
EMPLOYEES SUPPORT SPECIAL OLYMPICS IN LOUISIANA, FLORIDAAs part of Bristow’s continued partnership with Special Olympics
Vermilion, Bristow provided funds and volunteer support for the
organization’s equestrian event in October. Bristow’s $2,000 donation
funded the entire event, including trophies, medals, shirts, facility
rental and lunch for the athletes and volunteers. New Iberia, Louisiana,
employees also volunteered at the event, snapping photos, helping
riders on and off of the animals, handling set-up and clean-up detail,
walking with the riders and cheering for the athletes during the
competitions. Additionally, volunteers also set up and cleaned up for
the practices.
Bristow Academy Mechanic Krista Norman is leading efforts to support
Special Olympics Brevard County in Florida in its quest to help its
competitors develop physical fitness, demonstrate courage, experience
joy and participate in a sharing of gifts, skills and friendship with
their families. In addition to giving her time as a volunteer and coach,
Krista took the lead in coordinating Bristow’s $15,000 donation to the
organization. Bristow’s donation was matched by the Special Olympics
Florida, which doubled the donation to $30,000. The donation supports
transportation to and from various competitions, including softball,
bowling, aquatics, stand-up paddle boarding, basketball, volleyball,
surfing and athletics.
Bristow Academy employees support the Special Olympics Brevard County in Florida
THANK YOU FOR SUPPORTING MEN’S HEALTH IN "MOVEMBER"Bristow Chief Operating Officer Jeremy Akel enlisted employees to help
support men’s health during the month of November. More than 250
employees submitted photos during the “Movember” campaign, which
generated a $5,000 donation from Akel. Bristow matched $2,500 of
the donation, bringing the total to $7,500.
Left to right: Exmouth, Australia, engineers Kyle Pead, Nestor “Speedy” Lopez and Sacha Lyttek
BRISTOW CLIENT WINSAUSTRALIA BUSINESS UNIT (AUSBU)
• A three-year contract for two heavy helicopters
commenced in April 2014, with options to extend an
additional two years.
• A three-year contract for one heavy helicopter
commenced in October 2014.
• A two-year contract for three heavy helicopters will
commence work in December 2015, with options to
extend an additional two years.
EUROPE BUSINESS UNIT ( EBU)
• A five-year contract for one heavy helicopter
commenced in June 2014.
• A three-year contract for one heavy helicopter will
commence in April 2015, with extension options
totaling six years.
• A two-year contract for one heavy and one medium
helicopter (two clients), commenced in June and July
2014, with extension options up to three years.
• A one-year contract for three heavy helicopters (two
clients) commenced in June and September 2014.
• A one-year contract for three heavy helicopters will commence
in February 2015, with a two-year extension option.
Continued on next page
Global Communications
Tricia Morley, Director
Yvonne Devine, Specialist
Julie King, External Communications Manager
Taylor Long, Specialist
Jill Vitols, Specialist
Bristow Group Inc. 2103 City West Blvd., 4th Floor Houston, TX 77042 t 713.267.7600 f 713.267.7620 bristowgroup.com
Global Communication Network (GCN)
Janet Abadie, NABU
Iyabo Bello, WASBU
Allan Blake, AUSBU
Christopher Bond, Global Safety
Daniel Bowden, AUSBU
Beverly Breaux, NABU
Kylie Cardinal, AUSBU
Jessica Ditch, NABU
Heather Jehnes, Academy
Amla Lacy, NABU
Amanda Lawrence, Academy
Sally Lemet, NABU
Christine Longtin, Academy
Oladapo Oyeleke, EBU
Sandie Richardson, Legal
Inger Marie Roenneberg, EBU
Ellie Runciman, Human Resources
Audrey Smith, EBU
Keir Williams, AUSBU
Arch Currid, Consultant
Linda Gilbert, Consultant
MANAGEMENT CHANGES
NORTH AMERICA BUSINESS UNIT ( NABU)
• A one-year contract for one heavy helicopter will commence in
February 2015, with a two-year extension option.
• A five-year contract for one heavy helicopter will commence in
October 2015, with options to extend up to three years.
• A three-year contract for one heavy helicopter will commence in
August 2015, with options to extend up to two years.
• A one-year contract for two heavy helicopters (two clients)
commenced in April 2014 and December 2014.
• Cougar Helicopters Inc. renewed a six-year contract for seven
existing and two new helicopters commencing in March 2016 with
options to extend up to four years, as well as an un-priced option
for five additional years.
• A six-month contract for two medium helicopters will
commence in April 2015.
WEST AFRICA BUSINESS UNIT (WASBU)
• A two-year contract for one medium helicopter commenced in
April 2014, with two, one-year extension options.
• A one-year contract for one medium helicopter commenced in
May 2014.
Chet Akiri was appointed Senior Vice President and Chief Corporate Development, New Ventures and Strategy Officer. In this role, Akiri will lead Bristow’s corporate development efforts, including new business incubation, venture investing activities, identification of merger and acquisition opportunities, potential government and joint venture development streams, and long-term corporate-level strategy, financial planning and analysis.
Jerry Allen, Director,
System Safety
Allan Bowie, Director, Global
Operations Accounting
Captain Christina Brun,
Deputy Chief Pilot, Aberdeen
Seham Carson, Director,
Internal Controls and
Accounting Compliance
Alan Corbett, Director, EBU
Mark Embleton, Accounting
Director, Europe
Scott Fyvie, Director,
Supply Chain
Rowan Greenwood, Director,
Global SAR Operations
Colin Jones, IAC
Operations and Service
Delivery Manager
Julie King, External
Communications Manager
Jannie Matthysen, Director,
Global Flight Operations
Leila McKinney, Manager,
Operations Development
Alex Merchant, Service
Delivery Manager, Scatsta
Don Miller, Vice President,
Mergers, Acquisitions and
Integration
Duncan Moore, Director,
WASBU
Jon Oakey, Director of Planning
and Performance, EBU
Andrew Pape, Manager,
Investor Relations
Rob Pendle, Director, Global
Maintenance Operations
Clayton Ray, Area Manager,
East Africa
Captain Ben Richardson,
Deputy Chief Pilot, Scatsta
Tim Rolfe, Director,
Aviation Safety
Mike Sim, Vice President,
Global Business Development