Bridge pt 2011
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Transcript of Bridge pt 2011
Slides and Diagrams Copyright Bridge People & Technology 2011
Bridge People and Technology
2011
Slides and Diagrams Copyright Bridge People & Technology 2011
Agenda
• Corporate Overview • E-learning Overview• FlowHow – Content Creation (for SAP / Other
Systems, Non System Based)• KnowHow – LMS / Learning Portal• Integration• E1 Implementation Methodology
Slides and Diagrams Copyright Bridge People & Technology 2011
Corporate Overview
• Founded in July 1999• Specialist elearning and training company• Designed and develop both tools and methodologies to
ensure measurable sustainable results• Ongoing updates to tools and methodologies based on
both client requests and industry standards• Staff complement of 30 (permanent and contractors)• Finalist Technology Top 100 Awards 2003 • Offices in Cape Town and Johannesburg
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Structure of Bridge
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Client Overview: Local and Global• Caltex (Worldwide implementation)• Unesco (Paris)• Sasol (Group Wide Implementation)• Distell• Sappi (Group Wide Implementation)• Engen• COJ (Group wide Implementation – Phakama / Matheo / Non SAP• AMD (Global SAP Rollout)• BodyShop (Global SAP Rollout)• Liberty (FlowHow / Training Delivery)• Transnet (Corporate Wide Agreement)• Brandhouse• Xstrata (Shared Services)• Ricardo (Global Rollout)
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What is elearning?
“E-learning is built from processes, products, services and technologies—but it is none of these things. Instead it is a strategic approach to learning in the corporation. Without a robust business-driven strategy to guide implementation and delivery, e-learning is bound to fail.”
– Don Morrison from E-LEARNING STRATEGIESHow to Get Implementation and Delivery Right First Time
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Impacts of E-learning within an Organisation
HR
IT BusinessOperations
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E-learning Architecture
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Introduction to KnowHow /FlowHow and E1 Methodology
• Learning and Performance Management System and Learning Portal ( KnowHow)– KnowHow – KnowHow Scheduler– KnowHow Integrator (Integrates with SAP and
other ERP Systems)
• Content Development Toolkit (FlowHow)– FlowHow Database driven LCMS- One Source
for all content– FlowHow Developer - Distributed Content
Development Toolkit • Develop – Elearning Content, Classroom Materials ,
Instructor Guides.
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Introduction to KnowHow / FlowHow and E1 Methodology
- FlowHow Developer - Distributed Content Development Toolkit- Develop - SOP’s Blue Prints- Develop – Topic Based elearning Courses ( e.g. Health and
Safety) - Integrate with LMS (based on Job Roles in courses)
• Implementation Methodology ( E1)– Incorporates
• Instructional Design• Rollout Strategy• Assessment • Impact – Success
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Content Development – What Makes up Content
Sustained and Rapid Development and Maintenance
Overviews
Contextual Information
Transactions
Documents
Assessments
SOP Documents/Blue
Prints
Pocket GuideInstructor
GuidesClassroom Manuals
Elearning Courses and
Online Reference
Simulations
Business Processes
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Content Development
FlowHow
Business Process Owner or Specialist
System Configuration
Elearning and Content Developer
Classroom Based Trainers
Help DeskTraining Project Managers
Change Management
Subject Matter Expert
• I will be drawing the process flows, either in FlowHow or Visio or Aris
• Some of the shapes may have relevant information which I will add for the training developer
• If I use Visio or Aris, changes in the process flow can be re-imported to ensure the training materials are in sync
• I will add information about the reasoning for the configuration – this will save time for both the training developers as well as the classroom based trainers
• I need to quickly but effectively structure a well designed full course, contextualizing all the information• I will get all my
printables from one source and always the latest information
• Additionally the Instructor guides will assist with my classroom training
• I can add the frequently asked questions which the help desk gets for inclusion into the materials. This I will do from time to time based on the problems the users are calling in with
• As all the materials are “Role Based” which mirrors the Role structure in KnowHow – I know which training is being given to the different roles
• I can using KnowHow do readiness evaluations by Job Role and link that to evaluation scores by Role
• As all the information is stored on the LCMS, I can manage the courses completed against project plan
• I will also be able to graphically report where in the development cycle each course is sitting (available end 2009)
• I am able to include any relevant information for the specific course. This will make the Training Developers task easier. I can also QA the course and make the suggested changes to the content
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How Long Does It Take ?
• FlowHow 5 – Full Business Process e-learning Course– Draw Flows – Gather and Add All Content – Including Animations ,
Screen Dumps etc
Total Time Required 18 Hours
• FlowHow – ShowHow’s (Simulation Lessons)– Basic Simulation – 3 hours– Add Contextual specific instructions up to - 4 hours
Total Time 7 hours
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Technical Requirements
Server - HardwarePentium quad core processor4Gb Ram320Gb Hard Disk Space
Server - Software Windows 2003 Server Edition + OR Linux Kernel 2.6 +Apache 2 with a PHP module
Application User - HardwarePentium Duo Core 2.4 GHz Processor2 Gb Ram100 Gb Hard Disk Space
Application User - SoftwareWindows XP or higherJRE 1.6.0.02 or higherMS Word 2007 +Adobe Flash Plug in version 7 +Adobe Acrobat Reader 6
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KnowHow – LMS & Performance Evaluation System
• Knowhow manages the following key areas – Management
• Users - KnowHow manages user populations based on Training Roles and Organisational Roles
• Learning Structures – Learning structures are based on container structures allowing for Job Description / Job Role/ Qualifications/ Sub Qualifications.
• Courses – Courses are automatically broken down into key components i.e. Overviews, Simulations, Documents, Assessments.
• Assigning FlowHow courses to Job Roles is simple as Job Role Matching is done automatically
• Schedules – Classroom/ Elearning or a blend of both
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KnowHow – LMS & Performance Evaluation System
– Deployment • Courses are available via a structured My Learning Page
giving all details of the course at a glance • Context Sensitive Relevant Training / Reference Materials
via SAP’s Help Screen• My Favorites – User Defined Key Components of a course• Via a Portal Hyperlink• Pre – requisites (both content and assessment) ensures
users are guided through the learning life cycle• Scheduling – Caters for Scheduling of Blends i.e.
– First the user attends a classroom session (at specific dates and times, then they need to complete the elearning course or assessment by a certain date
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KnowHow – LMS & Performance Evaluation System
– Assessment• Each course is broken down into components, which can be
assessed via access/time or in the case of evaluations by score.
• Components can be marked as mandatory / optional and course scores are rolled up into sub qualifications and qualifications.
• Evaluations are database driven allowing for ranking of question difficulties – allowing for true randomisation.
• Meets NQF Requirements – All evaluations / Questions and Results can be printed for
Portfolio of Evidence
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KnowHow – LMS & Performance Evaluation System
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KnowHow – LMS & Performance Evaluation System
– Notifications• Reporting - Learner and Manager (both Line and Function)• Reports sort data based on field e.g. (Courses complete by Job
Role, by Learner, Assessments, Qualifications)• Email Notifications
– Options Include» Email sent to identified Line / Training Managers when assessment attempted / passed /
failed» Email notification to users when any changes made to component or course
» Email notifications sent to users / managers when training booked (if training / scheduling
module implemented)
• Certification – When a user passes a qualification a certificate is made available for printing.
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KnowHow an Enterprise wide LMS - Integration
• KnowHow fits into the Enterprise by integrating with the following systems– SAP (Via XI or SOAP Interface)
• KnowHow SAP – Training and Events – Qualifications ( Indirectly Talent Management)
• SAP KnowHow – User Details– Job Description
– DMS (Via KnowHow referencing Hyperlink)– E.g Documents , Policies Procedures
– SSO / LDAP (Single Sign-on)
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How Long Does it Take to Implement
Implementation Steps• Technical Workshop – To define the Technical Landscape • Configuration Workshop – Define the parameter driven
configuration options for the system
Time Required – 1 Day• Installation and Configuration
– Including import of master data– Set up of Learning Structures
Time Required – 2 Weeks
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How much does it cost?
• KnowHow is based on an end user license fee and is costed on the following– Outright Purchase – Rental Option – Hosted Option
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Technical Information
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Enterprise Wide Architecture
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IT Requirements Continued
IT Architecture Requirements Contd
KnowHow Server Hardware:Core2 Duo 2 x 3 GHz Processors4 Gb Ram500 Gb HDD (Including 200 Gb for Content) Software:Operating System: Windows 2003 Server Edition (or any of the systems mentioned above) Remote Connection: Microsoft Terminal Services Content Mirroring (if required):Microsoft Robocopy (or any content duplication software)
KnowHow end user Hardware :Pentium 1.6 GHz Processor2 Gb Ram30 Gb hard drive Software:Operating System:Windows XP or higher Browser:MS Internet Explorer 6.0 or higher (or as per browser list above) Additional:Macromedia Flash Plug-in version 7.0 or higherAdobe Acrobat Reader 6 or higher.
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Databases Supported
• Sybase• Informix• Oracle• Microsoft SQL Server 7.0• Postgres• SAP DB • Interbase• Firebird• MySQL
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E1 Methodology – Ensuring it happens
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Identify Evaluate Requirements
• Requirements need to be defined upfront including– Development Strategy and Timelines– Rollout Strategy – Assessment Strategy– Change Integration
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Training Materials Development
Custom Designed SAP Content
• Using: Courseware
• Includes Business Contextualization of Process Flow and Simulation of SAP Lesson
Custom Designed Business-based Content
• Using: Courseware and Flash Animations
• Business based courses can be created and enhanced with Flash Animations
Custom Designed Media Rich Content• Using: Flash, incl.
animations, voice-overs, games, video, etc.
• Can be used for all types of content, from business based to soft skills, management or hard technical skills
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Training Delivery Mechanisms
Straight e-learning (No classroom involvement) – effective for large rollouts of Self explanatory courses – Basic Induction, Information security etc.
Classroom Training on the basics, the remainder of the study is done online from the users desktops – effective for systems training
E-learning first then classroom training – effective in courses where the theory can be studied online followed by a workshop where the trainer expects the user to have grasped the basics prior to coming to the classroom.
Classroom training only with online and offline evaluation. This delivery method is useful for areas where practical elements of the training are the key focus e.g. How to drive a forklift truck
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Training at COJ
Complete SAPAuthorization Form Attend Intro to KH Course
Do Experiential LessonIn SAP Training Client
Go Through KHTraining Material
Obtain 80% Or More On All ShowHows & Assessments
SAP R/3 ProductionAccess!!!!!!!
Run KH AuthorizationReport
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Evaluation – Level 1 Reaction to Training
Collect data1 Draw KH report &
analyze data2
Write report3
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Evaluation – Level 2 Learning
Usage Report20%
Accessed
N ot Accessed80%
U sers obta in ing<80% (5% )
U sers obta in ing80% or m ore (95% )
Draw KH report & analyze data2
Write report3
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Evaluation – Level 3 BehaviorEVALUATING APPLICATION OF NEW SKILLS TO JOB
1.What specific skills were you taught and encouraged to use during training and e-learning?
2.When you left the first classroom training session, how did you feel about going to try out the new skills?
3.Are there some skills you have learned during training and from your own computer that you find particularly helpful in your job? Please tell us what these are and why you are finding them so helpful.
4.Are there some skills you have learned during training and from your own computer you are not using? Please explain to us what these are and why you are not using them.
Collect data1
Draw KH report & analyze data3
Write report4
Enter data2
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Impact – Level 4 Evaluation
Establish measurables1
Track improvements4
Write report5
Formulate baseline measures2
Formulate objectives3
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Sustainability
Sustainability ensures the materials and learning stays relevant
• Ensure that in house developers have a procedure to update materials on an ongoing basis
• Rollout the elearning across the organization in a phased approach considering the impact on the organization
• SLA – Ensures rapid support and maximizes up time