Briana Williams Resume 2015
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Briana Williams Scranton, PA | 570.604.0258 [email protected] Objective Seeking an entry-level position as a team player in a people-oriented organization where I can maximize my managerial & marketing customer service skills in a thriving environment. Skills & Abilities · CUSTOMER SERVICE · Learned attentiveness and patience while working as a customer service representative at a health insurance company · Ability to use positive language when working in difficult situations · Comprehension skills and a calm demeanor when working with clients COMMUNICATION · Learned teamwork skills such as active listening and conflict management in team projects · Good written and verbal presentational skills, & use of proper grammar · Interpersonal skills; able to get along well with co-workers and accept supervision TECHNOLOGICAL · Developed Word, Outlook, Excel, PowerPoint, Google Chrome and Internet Explorer skills · Technically savvy and a quick learner with all computer programs required in previous employment Education BACHELORS DEGREE | EXPECTED: 05.2016 | BLOOMSBURG UNIVERSITY OF PENNSYLVANIA · Major: Business Management · Related coursework: Retail Management, E-marketing, Interpersonal Communications and Business Communication and Report Writing ASSOCIATES DEGREE | 05.2011 | LACKAWANNA COLLEGE · Major: Business Science · Related coursework: Computer Science, Business Transactions, Management Information Systems Experience MANAGEMENT TRAINEE INTERN| ENTERPRISE| SPRING 2015 – SUMMER 2015 References available upon request
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Transcript of Briana Williams Resume 2015
BrianaWilliamsScranton,PA | 570.604.0258
Objective Seekinganentry-levelpositionasateamplayerinapeople-orientedorganizationwhereIcanmaximizemy
managerial&marketingcustomerserviceskillsinathrivingenvironment.
Skills & Abilities · CUSTOMER SERVICE
· Learnedattentivenessandpatiencewhileworkingasacustomerservicerepresentativeatahealthinsurancecompany
· Abilitytousepositivelanguagewhenworkingindifficultsituations
· Comprehensionskillsandacalmdemeanorwhenworkingwithclients
COMMUNICATION
· Learnedteamworkskillssuchasactivelisteningandconflictmanagementinteamprojects
· Goodwrittenandverbalpresentationalskills,&useofpropergrammar
· Interpersonalskills;abletogetalongwellwithco-workersandacceptsupervision
TECHNOLOGICAL
· DevelopedWord,Outlook,Excel,PowerPoint,GoogleChromeandInternetExplorerskills
· Technicallysavvyandaquicklearnerwithallcomputerprogramsrequiredinpreviousemployment
EducationBACHELORS DEGREE | EXPECTED: 05.2016 | BLOOMSBURG UNIVERSITY OF PENNSYLVANIA
· Major:BusinessManagement
· Relatedcoursework:RetailManagement,E-marketing,InterpersonalCommunicationsandBusinessCommunicationandReportWriting
ASSOCIATES DEGREE | 05.2011 | LACKAWANNA COLLEGE
· Major:BusinessScience
· Relatedcoursework:ComputerScience,BusinessTransactions,ManagementInformationSystems
ExperienceMANAGEMENT TRAINEE INTERN| ENTERPRISE| SPRING 2015 – SUMMER 2015
· Exhibitingcommunicative,marketingandmanagementskillsinafastpacedenvironment.Interactingwithcustomerswhiledemonstratingexcellentcustomerserviceskills.
CUSTOMER SERVICE SALES ASSOCIATE| MACY’S | SEASONALLY 2011 – 2013
· Maintainedmerchandise&generalappearanceofenvironment,handledcash&deposits,assistedcustomersonallinquiries,marketedtoshopperstoincreasesales&customersatisfaction
CUSTOMER SERVICE REPRESENTATIVE | TMG HEALTH | FALL & SPRING 2013
· ProcessedMedicareandMedicaidclaims,informedcustomersofrequestedinformationandadministeredservicestohealthinsurers,employersandretireeplans
Referencesavailableuponrequest
