Brian Tracy1506 West Grand Ave

Beloit Wisconsin, 53511608-314-4141

Brrobtracy@gmail.com

ObjectiveTo bring your company a well-rounded, charming, fast learner, who has a vast knowledge of computer repair and great customer service skills. I am always prepared for a fast work environment and meeting short deadlines; also great with new challenges, it’s a way to learn and grow.

Work Experience

ABC Supply Co.

10/2015 – Present, Technical Support

Supporting employees around the country with my fellow collegues at the Help Desk. Several examples of my duties but not limited to:

AS400 POS, CAT POS, TCI POS

Printer Setup and Support

PC Support/ Network Support

Cellular Phone Support, Tablets, Laptops

Active Directory, Adding employees/ termination requests

Window Program installs

Citrix

Terminals

Charter Communications7/2014 – 10/2015, Advanced Broadband InstallerAs an ABI my duties are as follows:

Disconnects and Downgrades

Installation of all Cable and Phone

Providing technical support

Trouble Calls

Customer support

Ensuring customers have the best possible experience and trust in my professional ability to install or fix within a timely manner

Fixing peds, lockboxes, MDU’s, and doing Tap clean ups

Advance Auto Parts6/2012 – 7/2014, Mobile Parts ProDelivering auto parts to our commercial customers and making additional sales with items of the day which occur every Tuesday and Thursday.

Selected Contributions:

Delivering auto parts in a safe timely manner

Keeping up on maintanence/clean with company vehicle

Customer Service

Organizing parts so they are delivered to the right customer

Blackhawk Technical College9/2011 – 12/2012, Work Study, Janesville, WisconsinProvide customer service to students who do not have a student ID or would like a gym membership card. Selected Contributions:

Making sure the student fills out the information correctly. Filing gym membership forms.

Walgreens11/2009 – 07/2011 Photo Specialist, Madison/ Beloit, WisconsinDeveloped high quality photos for customers also provided customer service. Fixing photo machines when they would break down, cleaning and swapping out chemicals. Helped keep a clean and safe work environment along with stocking shelves with merchandise.

Selected Contributions: Multiple recognitions from customers and managers for great customer

service. Prioritizing customers’ orders also giving a reasonable time frame when to

come back for their pictures.Blackhawk Technical College10/2008 – 5/2009 Computer Service Technician Lab Assistant, Janesville, Wi

Aided in helping Instructor and fellow students. I would organize computer parts and keep the class room clean. When students needed help with computer issues I would help them figure out the problem and show them how I knew what was wrong.Selected Contributions: Recognition from instructor for providing good service to students. Deans list

Education1/2008 – 5/2009, Blackhawk Technical College, Wi

Computer Service Technician Associates Degree

9/2011 – 5/2012, Blackhawk Technical College, Wi Two Semesters in Criminal Justice

SkillsSkill Name Skill Level Last Used/Experience

PC Repair Expert Currently used/9 years

MS Office Intermediate Currently used/6years

Apple Computers Intermediate Currently used/5years

Preventative Maintenance Expert Currently used/9years

Customer Service Expert Currently used/4years

Time Management Intermediate Currently used/4years

References: Adam Winkofsky

Assistant Manager(608) 751-7106

Robert LeeComputer Service Technician/ Instructor/ Supervisor(608) 757-7645

John McKillipsCommercial Manager(608) 365-8991

Tammy PattersonStore Manager(608) 365-1904