brian pierce resume 1 1
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BRIAN EDWARD PIERCE Dos Mares Pacific Hills Torre 100 Apt 6A 6647-3823 [email protected] OBJECTIVE Dynamic and results-oriented with a successful track record in the industrial sales industry and customer service industry and a desire to move into supervisor positions. Articulate and persuasive in dealing with all levels of management, peers, staff, and a diverse clientele. Consistently meets and exceeds corporate sales goals, while also mentoring staff to improve customer satisfaction. Special abilities in attention to detail, decision-making, organizations, and marketing plans. Willing to travel. EDUCATION • University of Maryland, Mannheim, Germany 1995 – 1998 Studied: Art History, German, Math • University of Nebraska – Omaha Nebraska 1998 – 2000 Studied: Art History, Music History/Appreciation, Speech • Dale Carnegie course – Republic of Panama 2004 Certificate in Public Speaking PROFESSIONAL EXPERIENCE • Offutt Air Force Base, Omaha, Nebraska Bowling center Aug 1998 – Feb 2000 Full Time 40-50 hours a week Assistant Cook, Supervisor, Bartender, Cash Register: Responsible for conducting inventory, preparing and cooking food, serving customers food and drinks, working at cash register • Thermo King Republic of Panama Nov 2000- Jan 2002 Traffic Supervisor: Inspecting trucks entering facility • Self Employed, Republic of Panama Feb 2004- May 2006
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Transcript of brian pierce resume 1 1
BRIAN EDWARD PIERCE
Dos Mares Pacific Hills Torre
100 Apt 6A
6647-3823
OBJECTIVE
Dynamic and results-oriented with a successful track record in the industrial sales industry and customer service industry and a desire to move into supervisor positions. Articulate and persuasive in dealing with all levels of management, peers, staff, and a diverse clientele. Consistently meets and exceeds corporate sales goals, while also mentoring staff to improve customer satisfaction. Special abilities in attention to detail, decision-making, organizations, and marketing plans. Willing to travel.
EDUCATION
• University of Maryland, Mannheim, Germany 1995 – 1998 Studied: Art History, German,
Math
• University of Nebraska – Omaha Nebraska 1998 – 2000
Studied: Art History, Music History/Appreciation, Speech
• Dale Carnegie course – Republic of Panama 2004
Certificate in Public Speaking
PROFESSIONAL EXPERIENCE
• Offutt Air Force Base, Omaha, Nebraska Bowling center Aug 1998 – Feb 2000 Full Time 40-50 hours a week Assistant Cook,
Supervisor, Bartender, Cash Register: Responsible for conducting inventory, preparing and cooking food, serving customers food and drinks, working at cash register
• Thermo King Republic of Panama Nov 2000- Jan 2002 Traffic Supervisor: Inspecting trucks entering facility
• Self Employed, Republic of Panama Feb 2004- May 2006
Catering Service: Responsible for preparing daily menus, purchasing food and preparing
food, and delivering food to customers.
Marriott Orlando Airport, Orlando, Florida /Aug 2007- Jan 2008 Full Time 40 hours
Hostess: Responsible for greeting customers and assigning tables making sure customers felt welcome. Supervisor David Silva Phone 407-851-9000
• Nars Republic of Panama Feb 2008- July 2009 Full Time 40 hours a week Customer
Services: Responsible for reconnecting charter cable and doing technical services
LG (Life is Good) Republic Of Panama July 2009-June 2011 Full Time 40 hours
Customer Services: Responsible for troubleshooting LG cell phones for the customers.
Talk with customers to resolve their problems in a professional and friendly manner.
• Panatel (online medication) Republic of Panama Nov 2011-June 2014 Full Time 40 hours Customer service: responsible for taking calls and
refilling customer’s medication over the phone.
Convergys: At&t-Technician
March 2015 - Present Customer Service: Technician for iPhones responsible for troubleshooting
iPhones for the customers
Sears: Aps (Appointment Specialist) June 2015- Present
Customer Services: Responsible for setting appointments for our
consultants to go to the customers homes for free estimate on hvac,bathrooms
doors and other in home improvements
SKILLS
Languages: English (fluent), Spanish (fluent), German (basic)
PowerPoint, Excel
