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Brian Lee is one of North Americas leading experts inthe eld of Healthcare Patient Satisfaction and Staff

Engagement.

For two consecutive years, the International Customer Service AssociationConerence has evaluated him as the number one rated Customer ServiceSpeaker in the World.

Brian has been awarded the designation CSP, Certifed Speaking Proessional,by the National Speakers Association. O the tens o thousands o Speakers inNorth America, ew have been recognized as a CSP.

Brian is the ounder o Custom Learning Systems (CLS) and the HealthCareService Excellence Conerence.

With Headquarters in Calgary, Canada, CLS has been in business or 28 years,ocusing exclusively on Hospitals and Healthcare.

Dozens o CLS clients have earned regional and national awards or world-class customer and employee loyalty achievements.

Brian is the author o 6 books including Essential Strategies to Becomethe Healthcare Employer o Choice and Keep Your Nurses & HealthcareProessionals or Lie: The our imperatives o how to inspire, retain, motivate

and empower patient-ocused nurses (and everybody else!).

He travels 150,000 miles per year, has spoken in every state and province inNorth America and in 14 countries worldwide.

As a culture change authority, Brian leads a team o 12 world class Speakers/Implementation Specialists, who acilitate their clients eorts to enhancethe patient experience, inspire sta engagement and retention, and increasephysician satisaction.