Breakout Session #1Common Operating Picture Case StudyEvery Call, Every Day

Canadian Public Safety Interoperability WorkshopCITIG 112017

Panel members• Mr. Dave Colvin

� Perth County CEMC• Chief Mike Nolan

� County of Renfrew Paramedic Service and County CEMC• Inspector Paul Murray

� CP Railway Police, Police Communications Centre• Mr. Doug Allport

� Transnomis Solutions Inc., Municipal511/Responder511 Manager

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Breakout session agenda• Presentation▫ COP observations, conclusions▫ Emergency responder perspective▫ Emergency management perspective▫ Railway participation• Q&A / Discussion

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Spring 2008

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Fall 2008Observations Conclusions

• Email, fax and phone call distribution lists were the standard, and the problem• We were not going to get

all stakeholders to use a common application

• A common operating picture was needed

• We had to connect existing applications

• We had to provide a simple application for those without their own application

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Spring 2009

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• Regular spring conditions, with some localized flooding

• 2nd ambulance arrived 55 minutes after parents first call to 911

• Boy died that could have been saved• Inquiry findings included: “A lack of

data available …to indicate roads and areas where … there will be response time issues.”

• Inquiry recommendations included: “… mapping resources to reflect real time mapping and access changes that may occur.”

Spring 2017Observations Conclusions

• The shared situational awareness initiative appealed to hundreds of stakeholders, in hundreds of organizations; but not a critical mass

• The exchange had connected many; but not regional communities of users that would be responding to incidents

• The story line was much the same, “A lack of situational awareness …”

• We cannot expect to have situational awareness during major incidents when we don’t have it every call, every day

• Success will require an everyday solution, that improves every call / everyday metrics for many

• There is one (and it appears only one) situational awareness challenge that is negatively impacting the every day metrics of many – road obstructions

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Municipal511 and Responder511Launched April 1 2017

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Integrated with:

TodayObservations Conclusions

• Mapping road obstructions for emergency responders is connecting regional communities with a common operating picture

• Public works will participate, providing the solution is more efficient and more effective than their current practices, and it addresses escalating public pressure to share better with the public

• The road to a common regional operating picture is to address the every call, every day, every event, and every incident challenges associated with road obstructions impacting response times

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County of Renfrew Paramedic Service

• Ontario’s biggest county� 18 lower and single tiers

• Response area includes neighbors

� 6 counties / regions� Algonquin Park� Quebec

• Receive road notices from all of the above by email and fax

� For now to months in future

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Public works moved from email and faxes, to map with impact indicator, detour route, …

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System used through crisis

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Public Service Announcement -County Of Renfrew Flood Information (05/01/17)

“… the County of Renfrew in coordination with Local Municipalities have launched a web based map tool that allows the public to view where road closures are and where flooding is problematic for travel… The mapping tool is called “Muncipal511”, and can be found online at www.municipal511.ca.

Next steps• Engaging all municipalities

� Public works, CEMCs, fire, and police• Completing the picture

� E.g. Acetech AVL integration, Interdev• Engaging the public with Waze

� Distribute authoritative road information to citizens� Capture and present crowd sourced information in

common operating picture

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Dave Colvin, CEMC• 20 years at Western University

� Accounting, computers, radios, interoperability, emergency management

• 10 years at City of London� Emergency management, interoperability

• 5 months at City of Hamilton� Emergency management

• 2 years at County of Perth� Emergency management, interoperability

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• County government with numerous roads• 6 municipalities with roads▫ 4 lower tier member

municipalities▫ 2 single tier separated

municipalities• Ontario highways through

county / municipalities• County CEMC is also the

CEMC for 4 lower tiers

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Former road obstruction process• Public works, admin staff, fire, OPP, construction

crews, special events, etc. send email or fax to CEMC

� Some are urgent, and others weeks to months later

• CEMC relays to mailing list of 150+ people � List includes emergency services, elected and municipal officials,

county staff, dispatch, media, etc.� Some still require fax

• Each agency relays to their personnel• Similar process with other situational information

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August 2017

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“It is a real challenge tracking road closures, especially during construction and winterstorms,” said Linda Rockwood, the county’s paramedic services chief, in a mediarelease. “The Municipal 511 system will be a great tool for paramedic services.”

Perth County, along with its lower tiers – North Perth, Perth East, Perth South and WestPerth – and partner municipality St. Marys, is set to begin a one-year trial of aninnovative new road-closure notification system. This interactive map-based approachwill provide the county’s first responders with a real-time display of closures and delayson area roads, helping reduce response times to collisions, fires and other life threateningincidents.

Media and public benefits

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• From lists on each municipal website

• To complete maps and popular apps

Improved process• More road closers posting directly• Posting results in the following:

� Email distribution with a map image� Fax distribution with a map image� Displayed in Responder511 with new item indicator,

traffic flow, routing options, weather, …� Displayed on Municipal511 public map with other

municipalities information, and Ontario highway road information

� Pushed to Waze/Google Maps (in coming days)� Considering regional Twitter account from system

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Common Operating Picture efforts

• Beyond road information� Mapping permitted burning

(every week use case)� Hazards, resources

• Exercising emergency management with system

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Rail crossing delay notifications

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Summary• There is far more interest in every call, everyday

challenges, than there is for future incident solutions• Roads departments will participate, if their every

day challenges are solved• The road to shared situational awareness every

call, everyday, every incident, and every planned event, includes mapping road obstructions for responders

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Q&A, Discussion• Mr. Dave Colvin

� Perth County CEMC• Chief Mike Nolan

� Renfrew County Paramedic Chief and County CEMC• Inspector Paul Murray

� CP Railway Police, Police Communications Centre• Mr. Doug Allport

� Transnomis Solutions Inc., Municipal511/Responder511 Manager

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