Breaking Silos and Boosting UA Innovation with Prototyping

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LavaCon Dublin 2016

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Dr Jody Byrne - UA Prototyping

Breaking Silos and Boosting UA Innovation with Prototyping

Jody Byrne

UA PrototypingBreaking Silos and Boosting UA Innovation with Prototyping

Jody Byrne

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LavaCon Dublin 2016



Question: Have you ever had a good idea?

Was it like this?

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The Good Idea Butterfly Effect

Engagement

The Good Idea Butterfly Effect

Development

Innovation

A single idea can have a serious impact.

OCLD

!

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Transforming User Assistance at SAP

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Transforming User Assistance at SAP

UA Vision: From Knowledge Management to User Assistance

Multimedia

Co-CreationIn-App Assistance

PCA

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How we did things in the past

• Co-innovation teams: achieved great things but limited by fragmented resources, duplication of efforts and lack of co-ordination

• Central teams: effective at creating critical mass of experts and innovators but limited transparency, capacity and output

How we’re doing things now

• Encourage ideas from across the organization

• Gather ideas from Idea Place and Customer Engagement

• Build prototypes with dedicated dev resources

• Validate concepts though Customer Engagement

• Implement concepts and add to products

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Building prototypes

Before we go any further

• What’s the problem?

• What’s the solution?

• Who’s it for?

• Where will they use it?

• User stories and functional requirements

Start with four basic questions

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Types of prototyping

Our prototyping approach depends on the complexity of the concept and the intended product:

• Throwaway - Menus

• Incremental – Dashboards

• Evolutionary – Video Players

Prototyping tools

• Lo-Fidelity wireframes using Balsamiq(and sometimes just Post-It notes and markers)

• High-fidelity mock-ups: Proto.io

• Proofs of Concept: HTML, JS, CSS, MEAN…

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How do we prototype?

Identify Design Decide Build Validate Backlog

Designing prototypes

Submit ideas

Design the concept

Evaluate and decide

Build the prototype

Test and review

Add to backlog

Ideas accepted from across organization

Central innovation platform called Idea Place.

Separate categories for feature requests and for new ideas.

Feature requests aren’t prototyped.

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Capture use cases, user stories, functional requirements and wireframes

Research problem and existing tools

Heuristic reviews after each iteration

Submit ideas

Design the concept

Evaluate and decide

Build the prototype

Test and review

Add to backlog


Architects and experts examine ideas and decide whether it goes on to prototyping stage

Constructive and prompt feedback given to inventors

Submit ideas

Design the concept

Evaluate and decide

Build the prototype

Test and review

Add to backlog

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Sprint planning

Gather and allocate resources

Begin work

Submit ideas

Design the concept

Evaluate and decide

Build the prototype

Test and review

Add to backlog


Expert reviews

User testing with customers

Results analysed and prototype reviewed by stakeholders

Submit ideas

Design the concept

Evaluate and decide

Build the prototype

Test and review

Add to backlog

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Approved prototypes are prioritised and added to infrastructure implementation backlog

Status updated in Idea Place

Submit ideas

Design the concept

Evaluate and decide

Build the prototype

Test and review

Add to backlog

Making this work

It’s not easy setting this up but it’s possible with:

• Senior management buy-in

• Dedicated resources to put infrastructure in place

• Change in mind-set: [insert your favourite cliché here]

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The payoff

• More collaboration across teams

• Expertise distributed more equally

• Fearlessness and creativity

• More effective use of technologies

• Increased customer involvement

• Reduced costs and greater agility

• Better morale

• More smiles

Jody [email protected]

Breaking Silos and Boosting UA Innovation with Prototyping

Business

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