Brandon JohnstonCell 817-347-0449 / Hm. 817-405-7221

207 Parkview Drive Arlington, Texas 76010

OBJECTIVE:Find a position in a company that needs and values quality customer service/support and can benefit from my positive interaction skills as well as technical abilities which will ultimately improve overall customer satisfaction.

SUMMARY:IT Coordinator with over six years of experience with Data Entry (ACT database), Network Security, Windows/Android Operating System Support knowledge. Outstanding Communication Skills both with Co-Workers and Customers, Team player, effective problem solver and overall hard-working individual dedicated to his profession and completing any and all given tasks to achieve set goals.

EDUCATION:High School Diploma (Cornerstone Christian Academy, Bastrop, TX) Working towards Associates Degree at Tarrant County College (18 hours).

SKILLS: Customer Service/Support, Appointment Scheduling, Strong Communication Skills, Remote/Local Desktop Support, Proficient in Microsoft Office, (WORD, EXCEL, POWERPOINT, OUTLOOK); Data Recovery/Data Backup Management (WINDOWS & ANDROID OS), Cyber Security, Network Maintenance & PenTesting

EMPLOYMENT HISTORY:

2008 – 2009 WalmartCart Crew / Stocker – Bastrop, Texas. Collected shopping Carts from Walmart’s parking lot. Stocked shelves and took count of inventory.

2010 – 2015 First Search USAData Entry / IT Support – Arlington, Texas. Data entry with ACT database. Updated/Managed web site with changes announcing jobs and other pertinent information. Provided mobile phone maintenance. Set up local network, managed network security. digital file management and back-up (Local and Cloud Data Backups) Answered phones, set appointments, handled client correspondence and support, assisted with invoicing, helped with payroll, filing, tracked aging and collections.

2014 – 2015 Reliant EnergyEnergy Audit Appointment Setter – Irving, Texas. Outbound calls to homeowners offering free home energy audits. Quote prices and tried to inform potential customers of benefits of free home energy audits. Record names, addresses, purchases and reactions of prospects solicited. Key data from order card into computer, using keyboard. Set scheduled dates and times for auditors to meet with prospective customers.

2012 – 2014 Tri-Tac SolutionsData Entry / IT Support – Arlington, Texas. Pulled network cable. Set up and installed business surveillance security systems. Provided cell phone maintenance and repair. Set up computer network, network security, digital file management and back-up (Local and Cloud Data Backups). Answered phones, set appointments, handled client correspondence and support, file organization and sales.

2015 – 2016 La Quinta Inn and SuitesFront Desk Clerk/Night Audit – Cedar Hill, TexasGreeted and registered guests and issued room keys. Answered telephone calls in a timely manner as well as taking reservations while also fielding guest questions. Processed credit card transactions during the checkout process. Handled morning breakfast preparation and kitchen responsibilities. Drove the shuttle van to transport guests as well while maintaining a hospitable and friendly attitude.