Brandon_Craig_2016
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https://www.linkedin.com/in/ brandon-craig 2 Brandon Thomas Craig Atlanta, GA Cell: (404) 451-1498 E-Mail: [email protected] SUMMARY OF QUALIFICATIONS: Results oriented professional with proven track record of sales. Consistently outperformed fellow Underwriters in workflow results as well as service levels. Committed to upholding my company’s reputation in doing what is right and making business easy. Well poised to leverage sales, management and underwriting skills to make a positive impact in your organization. EXPERIENCE: Safeco Insurance a Liberty Mutual Company, Suwanee, GA 2015- Now Underwriter II Assigned two territories in Texas (approx. 9months in 2015) Currently exceeding my audit goals (98.39% UW Expertise, 99.46% Relationship Building, 98.39% Process & Documentation) Working closely with my Territory Manager to ensure proper growth in my assigned field (3% Growth YTD) Member of the Fun and Standard Work Committee Worked as an Agency Lead on the 2016 Serve with Liberty Campaign Created training material and acted as a Subject Matter Expert in seeing the roll out of the CTI Toolbar and Service Tracker (a way to handle inbound and outbound calls including call center type tracking) Looked at by management as a leader by example through innovation receiving multiple Advancing the Customer Experience Awards (ACE) Always willing to assist by reaching out to other teams to help with workflow, and never afraid to speak up Committed to Excellence; currently at 93.8% satisfaction rate among my agents through close loop feedback Maintain acceptable service levels with regards to my electronic work, email response, voicemail CitiFinancial/OneMain Financial, Multiple Locations, GA 2004- 2014 Branch Manager Trainee 2004-2006. Branch Manager 2006-2014 Branch Manager Promoted three times from an entry-level employee to branch manager Coached 1:1, Developed and Trained Staff in small office setting
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https://www.linkedin.com/in/brandon-craig
2
Brandon Thomas CraigAtlanta, GA
Cell: (404) 451-1498
E-Mail: [email protected]
SUMMARY OF QUALIFICATIONS:Results oriented professional with proven track record of sales. Consistently outperformed fellow Underwriters in workflow results as well as service levels. Committed to upholding my company’s reputation in doing what is right and making business easy. Well poised to leverage sales, management and underwriting skills to make a positive impact in your organization.
EXPERIENCE:Safeco Insurance a Liberty Mutual Company, Suwanee, GA
2015- NowUnderwriter II
Assigned two territories in Texas (approx. 9months in 2015) Currently exceeding my audit goals (98.39% UW Expertise, 99.46% Relationship
Building, 98.39% Process & Documentation) Working closely with my Territory Manager to ensure proper growth in my
assigned field (3% Growth YTD) Member of the Fun and Standard Work Committee Worked as an Agency Lead on the 2016 Serve with Liberty Campaign Created training material and acted as a Subject Matter Expert in seeing the roll
out of the CTI Toolbar and Service Tracker (a way to handle inbound and outbound calls including call center type tracking)
Looked at by management as a leader by example through innovation receiving multiple Advancing the Customer Experience Awards (ACE)
Always willing to assist by reaching out to other teams to help with workflow, and never afraid to speak up
Committed to Excellence; currently at 93.8% satisfaction rate among my agents through close loop feedback
Maintain acceptable service levels with regards to my electronic work, email response, voicemail
CitiFinancial/OneMain Financial, Multiple Locations, GA2004- 2014
Branch Manager Trainee 2004-2006. Branch Manager 2006-2014Branch Manager
Promoted three times from an entry-level employee to branch manager Coached 1:1, Developed and Trained Staff in small office setting Ranked in the top 20% company wide in return on assets Achieved 1st out of 56 offices in Insurance Sales as well as loans booked.(May
2012); remained top 5% for insurance sales month after month Grew office portfolio over 2M in two years and leveraged risk by collecting
payments on all 9M of portfolio; losses were less than .5% Achieved a net profit of over 1M (above company average) 2012-2014 Promoted two assistant managers to branch managers Received “2007 & 2008 Branch of the Year” as a result of determined success Retained clients by rewriting on average 2% of portfolio on a monthly basis
https://www.linkedin.com/in/brandon-craig
2
Brandon Thomas CraigAtlanta, GA
Cell: (404) 451-1498
E-Mail: [email protected] Managed daily activities and operations of branch through effective time
management, prioritization and leadership Exceeded benchmark by achieving overall 95% customer satisfaction Educated and coached clients regarding credit and financing
Extended Stay America, Jacksonville, FL 2001-2004Assistant General Manager
Recognized by leadership as raising the standard for excellence as a result of fostering a positive attitude, maintaining a customer-oriented approach, and taking accountability for all responsibilities.
Offered innovative ideas with group discounts and reduced waste through front office/guest room recycling.
Demonstrated ability to resolve customer service issues to ensure optimal satisfaction with all Extended Stay America guests, encouraging repeat business and loyal customers.
EDUCATION:
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https://www.linkedin.com/in/brandon-craig
Brandon Thomas CraigAtlanta, GA
Cell: (404) 451-1498
E-Mail: [email protected] State University, Kennesaw, GABBA, ManagementGraduated Magna Cum Laude
LICENSES:Property & Casualty License #695625
COMPUTER SKILLS:High proficiency in: Windows based programs such as Outlook, MS Office, Symphony & Maestro as well as PL File, Salesforce, Phoenix, and Policy Servicing Tool
ADDITIONAL INTEREST: Travel, hiking, biking, music and enjoying nature with my family, volunteerism.
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https://www.linkedin.com/in/brandon-craig
Brandon Thomas CraigAtlanta, GA
Cell: (404) 451-1498
E-Mail: [email protected]
