Brand Book Capgemini€¦ · • Bookplan is used to plan the hospital visits for 1.2 million...
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Bookplan Powering improved performance in hospitals Summary | Scheduling and communications | Introducing Bookplan | Transparency | Delivering results Home Contact
Transcript of Brand Book Capgemini€¦ · • Bookplan is used to plan the hospital visits for 1.2 million...
BookplanPowering improved performance in hospitals
Summary | Scheduling and communications | Introducing Bookplan | Transparency | Delivering results
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Summary | Scheduling and communications | Introducing Bookplan | Transparency | Delivering results
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Summary | Scheduling and communications | Introducing Bookplan | Transparency | Delivering results
Summary
Bookplan•Hospitalresourcescheduling•Managementofpatientflows•Digitalcommunications
Summary | Scheduling and communications | Introducing Bookplan | Transparency | Delivering results
Improvingscheduling and communications
Summary | Scheduling and communications | Introducing Bookplan | Transparency | Delivering results
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Summary | Scheduling and communications | Introducing Bookplan | Transparency | Delivering results
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Improving scheduling and communications
How can hospitals work more efficiently, and improve outcomes?Hospitalsarecomplexsetsofsystemsinwhichmanydifferentpeopleandresourcesarebroughttobearoneachpatientduringthecourseoftheircare.
Diagnosing the issuesMedicaloutcomesoftendependonthecooperationbetweendepartmentssuchaswards,operatingtheatre,outpatientsandaccident&emergency.Andyethospitalmanagersandmedicalpractitionersareoftenpoorlyequippedwithinformationsystemstohelpthemworktogetherefficiently.Manyhospitalsexperiencesimilarissues:
Scheduling (and rescheduling) of appointments is a manual process
Thisresultsintime-consumingadministrativeworkforstaff,andpresentstheriskofunusedcapacitywithinthedepartment.
Systems are not integrated across departments
Itistime-consumingtooptimizethedailyschedule-peaksandtroughsresultfromcliniciansworkingacrossthedifferentdepartmentsinthehospital.
Clinicians depend on printed lists, paper-based methods and whiteboards to view their schedule
Adjustmentscanonlybemadeaftercommunicationbetweenmanyparties.Changesarenotreflectedinreal-time,sosomestaffmaynothaveanaccurateview.
Patients want to make appointments for themselves
Often,hospitalpatientswouldlikeaself-servicecapability,andtheflexibilitytomakeandrescheduleappointmentsattheirownconvenience.
Expectations are high, but resources limited
Hospitalsanddepartmentsareunderpressuretobecomemoreefficientanddelivermoreforthesamebudget,orless.Patientthroughput,waitingtimesandoutcomesaremeasuredcarefullyandareunderscrutiny.
Summary | Scheduling and communications | Introducing Bookplan | Transparency | Delivering results
IntroducingBookplan
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Summary | Scheduling and communications | Introducing Bookplan | Transparency | Delivering results
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Introducing Bookplan
Bookplan is the smart way to manage medical planning and logisticsBookplanhasbeendevelopedinresponsetothechallengesfacedbyhospitalmanagersandmedicalstaffinschedulingandcommunicatingefficiently.
Capgemini’s solution for hospitalsBookplanallowshospitalstomanagetheschedulingofpatientappointments,planningandresourceselectronicallyanddispensewithpapermethods.Usingintelligentbusinessruleswhichcanbeconfiguredtotheneedsofeverydepartmentorhospital,itmanagestheworkflowresultingfromeverypatient’sjourneythroughthetreatmentprocess,andoptimizesresourcesandlogisticsacrosstheorganizationtoimproveefficiency.Thelogisticsfromallsectors(wards,operatingtheatres,outpatientsandaccident&emergency,servicedepartments)canbevisualizedonworkstations,electronicwhiteboardsandmobiledevicesacrossthewholehospital.
Hospital resource schedulingPlan across departments and hospitals
WithBookplan,appointmentscanbebookedinbothclinicalandservicedepartmentsforoneormorehospitals.Thisimprovescoordinationandsavestimeformedicalstaffbyreducingtheneedforphonecallsormanualcoordination.Patientsenjoyanimprovedservicethroughappointmentsbeingbookedinasingle,coordinatedprocess.
Resource optimization helps the hospital to run more efficiently
Usingbusinessrulesandcalendarswhichshowtheavailabilityofresourcesincludingclinicians’timeandtheoperatingtheater,Bookplanensuresthatresourcesinthehospitalarealwaysputtothebestpossibleuse,avoidingslackandensuringthebestpossibleresourceutilization.
Summary | Scheduling and communications | Introducing Bookplan | Transparency | Delivering results
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Introducing Bookplan
Management of patient flowsPractitioners see one forward schedule and patient flow status in real time
Medicalstaffcanviewandchangeschedulesonscreen,forexampleintheeventofanemergencyoracancellation.Patientflowfromcheck-intodischargeisvisualizedonworkstationsandelectronicwhiteboards.Anychangesarereflectedautomaticallyacrossthehospitalenvironment,replacingtraditionalmethodssuchaswhiteboardsorprintedlists.
A tool for ongoing measurement and evaluation
Bookplanprovidesabusinessintelligencetoolforutilizationofstaffandresources,waitingtimes,andappointmentdurationssothathospitalstaffcanmonitorandimproveeffectivenessanddevelopnewwaysofmanagingbottlenecksandpressurepoints.
Digital communicationsBookplan digitizes the appointments process
Itprovidesasingleplatformforbookinghospitalappointments,andfacilitatescommunicationwithpatientsonline,viawebbooking,SMSandautomatedletters.
Empowering patients through self-service
Patientscanmakeoralterappointmentsonlineattheirownconvenienceandcheckinviaself-servicemonitorswhentheyarriveatthehospital.
Summary | Scheduling and communications | Introducing Bookplan | Transparency | Delivering results
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Introducing Bookplan
Capgemini has more than 15 years of experience in standardizing and improving appointment and patient flow processes in hospitals.
An adaptable system which supports different ways of workingBookplancanbeconfiguredtosupportdifferentenvironmentsandworkprocessesinahospital,takingintoaccountworkrosters,changingavailabilityofbedsorotherresources,andthetimerequiredtocompletedifferentactivities.Thesystemhasbeendevelopedwithaservice-basedopeninterfaceandcanbeeasilyintegratedwithotherhospitalsystemsincludingelectronichealthrecords,patientadministrativesystemsandhealthinformationexchanges.
Capgeminihasmorethan15yearsofexperienceinstandardizingandimprovingappointmentandpatientflowprocessesinhospitals.Capgemini’steamofBookplanimplementationconsultants–allwithexperienceinhealthcare–workwithhospitalstoanalyzeworkflow,andconfigureBookplantotheworkingpatternsandrequirementsofeachdepartmentandbringinginbestpracticefromthehundredsofdepartmentstheyhavebeenworkingwith.TheydesigntheinterfacesrequiredbetweenBookplanandotherhealthcareITsystems.
Theyalsoprovideprojectmanagementexpertiseandskillstransfer–sothat,onceupandrunningwithBookplan,ahospitalcanmanageanyfurtherconfigurationordevelopmentindependently.
Summary | Scheduling and communications | Introducing Bookplan | Transparency | Delivering results
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Bringtransparency to hospital operations
Summary | Scheduling and communications | Introducing Bookplan | Transparency | Delivering results
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Bring transparency to hospital operations
A real-time view for everyoneBytakingtheplanningprocessonline,Bookplansavesclinicianstime,whileallowingthemtomakebetteruseoflimitedcapacity.Itgiveseveryoneanoverviewofthetreatmentscheduleandpatientstatuswhichcanbeupdatedinrealtime.
Patientsbenefitfromimprovedinformation,digitalcommunicationsandself-servicefeatures.MedicalstaffdescribeBookplanasintuitiveandstraightforward.
Measurable benefits for staff and patients
Patients Medical staff Hospital managers
• Areempoweredtomaketheirownhospitalappointmentsonline
• ReceiveconfirmationofappointmentdetailsvialettersandSMS
• ReceiveSMSremindersofupcomingappointments
• Cancheckinforanappointmentusinganinteractivemonitorwhentheyarriveatthehospital
• Allstaffwillhaveinformationavailabletoensurefamilymemberscanbeadvisedofapatient’sstatusimmediatelyoverthephone,withouthavingtobetransferredtoanothermemberofstaff
• Canviewthescheduleandstatusoftasksintheworkflowinrealtimeusinginteractivetouch-screenmonitors,regularmonitorsormobiledevices
• Haveanup-todateversionofthescheduleintheirOutlookCalendar,thankstointegrationbetweenBookplanandOutlook
• Canmakechangestothescheduleeasily,forexampletoaccommodateemergenciesorhighprioritycases
• Experienceanimprovedworkingenvironmentduetoadrasticdeclineintelephonecalls,thankstoautomationandcross-departmentalvisualizationoftheworkflowinBookplan
• Benefitfromamoreevendailyschedulewithfewerpeaksandtroughsofactivity
• Improvedtransparencyinhospitalprocessesthroughdigitizingschedulingandthepatientjourney
• BenefitfromfewermissedappointmentsduetoSMSreminders
• Canexpectshorterwaitinglistsasaresultofincreasedpatientthroughput
• SeelongtermcontinualimprovementthroughuseofanintegratedBusinessIntelligencesolution
Bookplansavesclinicianstime,whileallowingthemtomakebetteruseoflimitedcapacity.
Summary | Scheduling and communications | Introducing Bookplan | Transparency | Delivering results
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Deliveringresults
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Summary | Scheduling and communications | Introducing Bookplan | Transparency | Delivering results
Delivering results
Bookplan in numbersBookplanisDenmark’sleadingsolutionforhospitalschedulingandlogistics.
InRegionMidt(theCentralDenmarkRegion)Bookplanisusedforallschedulingwithintheregion:
• 6hospitalsin20locationswith10,000users• Bookplanisusedtoplanthehospitalvisitsfor1.2 millioninhabitantsoftheregion• Bookplanisamoduleoftheoverarchingelectronichealthcarerecordsystem• Bookplanhandles2 millionappointmentseveryyear• Onlineappointmentbookingincreasedby50%inthesecondhalfof2013• 50,000SMSremindersaresenttopatientseverymonth• 1 in 3patientsnowreceiveSMSremindersbeforeanappointment• Andtheremindershavereducedno-showappointmentsbyup to 1/3
Boosting efficiency through better informationArhusUniversityHospital(AUH)andOdenseUniversityHospital(OUH)aretwonotableexamplesofhospitalswhichhavebenefitedfromgreaterefficiencythankstoBookplan.
InAarhus,schedulinghasbecomebettercoordinated,dailyroutinesarecalmer,andresourcesarebetterutilized,withfeweremptybeds.Staffacrossthehospitalhavethesameviewofthescheduleandcanusethistomakeinformeddecisions.TheconfigurationworkinvolvedseveralworkshopswithCapgeminiimplementationconsultantsandthedepartmenttotailorthesystemtothedepartment’sspecificneeds,andthefinalcutoverfrommanualprocessestoBookplanwasachievedinasingleweekend.
InOdenseUniversityHospital,Bookplanhashelpedstafftocarryoutahighernumberofoperationswiththesameresources.Thenumberoftelephonecallshasfallendramatically,aseveryonecanseeapatient’sstatusviaamonitor,whichalsomeansthatfamiliescanobtainthelatestinformationonapatient’sstatusmoreeasily.
40%of Danish hospitals
use Bookplan
Bookplan is Denmark’s leading solution for hospital scheduling and logistics.
17,000people use Bookplan across these hospitals
25% efficiency gains have been reported by some departments and hospitals
Up to
Summary | Scheduling and communications | Introducing Bookplan | Transparency | Delivering results
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Delivering results
What our clients say
Bookplanprovidesuswithanall-roundplanningandbookingsolutionwhichwecanuseinanytypeofclinicaldepartmentacrossthehospital.Bookplanmakesitpossibletooptimizeourresourceutilization,sincepatientsarebookedonthebasisofasetofplanningruleswhichtakeintoaccountthequalificationsandavailabilityofourresources.Bookplangivesourclinicalstaffanoverviewofappointmentsandthestatusofpatientsbothinaspecificward,andacrosswards,hospitallocationsandtheregion.
AtthesametimeBookplanisacentralelementinthewayweinvolveandcommunicatewithpatients.Bookplanenablesdigitalcommunicationwiththepatientviaappointmentletterstothepatient,textmessagesandwebbooking,whichallowsthepatienttobookandchangeappointmenttimesonline.”Gert Sørensen Chief Executive Officer Aarhus University Hospital
Itishighlystressfulandtakesalotoftimewhenyouareconstantlydisturbedbytelephonequeriesfromotherwards,consultantsandotherstaffwhowishtoenquireastothestatusofthepatient.Withtheintroductionofthesystemwehaveremovedthisstress.Noweverybodycanseekthisinformationontheinteractivescreensorontheirworkstations.Inthisway,Bookplancreatesabetterworkingenvironment.Weareveryenthusiasticaboutthesystem.”
Else Maibom Assisting Department Nurse Odense University Hospital Svendborg
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About CapgeminiWith more than 130,000 people in over 40 countries, Capgemini is one of the world’s foremost providers of consulting, technology and outsourcing services. The Group reported 2013 global revenues of EUR 10.1 billion.
Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model.
The Ready2Series is a new label from Capgemini and Sogeti, bringing a range of innovative products which we commit to implement quickly, affordably, and at low risk.
Learn more about us at
www.capgemini.com/bookplanThe information contained in this document is proprietary. ©2014 Capgemini. All rights reserved. Rightshore® is a trademark belonging to Capgemini.
For more information on Bookplan, contact:
Jakob Heuch [email protected]:+4539778123
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Summary | Scheduling and communications | Introducing Bookplan | Transparency | Delivering results
