Branch Functions & CASA RSRao BFS Consultant
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Transcript of Branch Functions & CASA RSRao BFS Consultant
-
2015 R S Rao BFS Consultant
Proprietary and Confidential
Branch Functions
&
CASA
An Overview
Banking Domain Training
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2015 R S Rao BFS Consultant
Proprietary and Confidential
Typical Branch Layout & Resources
Manager (Branch Head)
Assistant Manager
Manager - Credit
Manager - Investment
Relationship Manager
CSR
Teller
Officer
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2015 R S Rao BFS Consultant
Proprietary and Confidential
Branch Functions
Teller Deposit Teller Withdrawal
Cheque Issue
Cheque
Serial NoSort Code Account No.
Tran Code
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2015 R S Rao BFS Consultant
Proprietary and Confidential
Branch Functions
Demand Draft
Demand Draft
Serial No
Sort Code
Account No.
Tran Code
Delimiter
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2015 R S Rao BFS Consultant
Proprietary and Confidential
Branch Functions
Safe Deposit Lockers
Customer Key
Banks
Master Key
Optional
Additional Lock
& Key
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2015 R S Rao BFS Consultant
Proprietary and Confidential
Branch Functions
- Outward Clearing & Inward Clearing
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2015 R S Rao BFS Consultant
Proprietary and Confidential
Branch Functions
Bills & Collections Step 1 - The seller and buyer enter into a contract and agree thatpayment be made on the basis of a documentary collection
Ste
p2
-T
he
selle
rship
sth
eg
ood
sa
nd
ten
de
rsth
edo
cum
en
tsto
its
ba
nk
(re
mittin
gb
an
k)
tog
eth
er
with
aco
rre
sp
on
din
gco
llectio
no
rde
r
Step 3 - The remitting bank sends the documents alongwith its collection instructions to ICICI Bank (collecting bank)
Ste
p4
-IC
ICI
Ba
nk
no
tifies
the
bu
ye
r
of
arr
iva
lo
fdo
cum
en
ts,
for
his
pa
ym
en
t/a
cce
pta
nce
Ste
p5
-T
he
bu
ye
rp
ays
the
am
ou
nt
du
eo
racce
pts
the
dra
ftan
din
turn
rece
ive
sth
e
do
cu
me
nts
Step 6 - ICICI Bank remits the amount to the remitting bank
Ste
p7
-T
he
rem
ittin
gb
an
kcre
dits
the
am
ou
ntto
the
se
ller
sa
cco
un
t
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2015 R S Rao BFS Consultant
Proprietary and Confidential
Branch Functions
Pass Book Issue, Updates, Self Service Options
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2015 R S Rao BFS Consultant
Proprietary and Confidential
Branch Functions
Delivery Channels
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2015 R S Rao BFS Consultant
Proprietary and Confidential
Branch Functions
Forex Exchange Services
Foreign Exchange Services
A Multi product, Multi Currency offering of to meet all FX needs through a single window offered by a team of specialist
resources.
A Total Foreign Exchange solution to cater to ALL customers needs
Remittances
With our Online and Offline remittance solutions you can transfer money from anywhere in the world to anywhere in
India with abundant ease.
Hedging Instruments
A range of solutions to hedge the Foreign Exchange exposures on your India onshore investments / flows.
Dedicated Treasury Desk
A team of experienced Foreign Exchange dealers has been set up in Mumbai to cater to your needs. With substantial
experience in areas of Foreign Exchange and other Financial Market products this unit assists you with:
Consultation on products / services best suited to meet your requirementsEasy access to market information on currency movementsTransaction execution at competitive pricesDedicated Foreign Exchange area in onshore branches
To enable a Single Window experience and assist you with all your Foreign Exchange queries and execution, we have
set up a specialized FX Desk in key India branches along with the services of a dedicated foreign exchange specialist.
Forex Rates
The card rates are subject to revision from time to time, due to factors such as market volatility, and at total discretion of
the Bank.
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2015 R S Rao BFS Consultant
Proprietary and Confidential
Branch Functions
Forex Exchange Rates
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2015 R S Rao BFS Consultant
Proprietary and Confidential
Recap, Clarifications, Questions & Answers
Learning points:
Why branches are required?
Branch is the Focal point to carry out banking activities
Branches do financial intermediation
In the area where Branch is located - Branch represents Bank
Branch reaches out to Customers through different delivery channels
Over to Participants for Inputs & Questions
Question on various functions handled at the branches
1.
2.
3.
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6.
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2015 R S Rao BFS Consultant
Proprietary and Confidential
What is CASA?
CASA represents Current and Savings Accounts
What is purpose of Savings Account?
First point of Banking Relationship for Retail customers Purpose: Savings & Convenience of Operations
Benefits:
Safety of Funds Convenience of operations Multi-Channel access Account monitoring Periodical Account Statements Inter Account Operations Standing Instructions Fund Transfer between own and third party accounts
Modes of operation
Cheque Withdrawal ATM-cum-Debit Card Net Banking Mobile Banking SMS Banking IVR/ Call Centre
Add on features
Online Payments Payment System products NEFT, ECS, IMPS Online Bill Payment Account Summary
Who can open Savings Account?
Individuals Two or more jointly Trusts Clubs Registered / Unregistered Societies
SAVINGS Account:
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2015 R S Rao BFS Consultant
Proprietary and Confidential
Savings Account
Account Opening
Mr Wilson walks in to the branch Meets the CSR for opening Savings Account CSR welcomes Mr Wilson and enquires the purpose of account
opening
Satisfied about the purpose, briefs Mr Wilson about Banks Customer Acceptance Policy and KYC compliance requirements
CSR provides a list of documents to be submitted for opening the Savings Account
Informs about various Savings Products Recommends a Savings Product providing an overview of
product features
Mr Wilson is satisfied about the product features and expresses his intent to open the recommended Savings Account
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2015 R S Rao BFS Consultant
Proprietary and Confidential
Savings Account
Customer On-boarding Experience
The Customer Delight CSR provides the Savings Account opening form / Annexures and assists Mr Wilson to fill
in the details
Mr Wilson is guided about various operation instructions and channel options CSR explains the various features of the product and hands over a Savings Account
Brochure to Mr Wilson
Mr Wilson completes the process of filling in Account opening form and annexure for various channel options
Mr Wilson submits documents for Identity Proof Address Proof
CSR explains the importance of Nomination and guides Mr Wilson to fill in the Nomination Form
CSR explains the Rules of Business of the Bank related to Savings Account CSR hands over the Welcome Kit to Mr Wilson containing the following
A copy Rules of Business & Terms and conditions Non-Personalized Cheque Book Non-Personalized ATM-cum-Debit Card Closed Envelope containing the password for ATM cum Debit Card
CSR informs the lead time for activation of the Savings Account and ATM cum Debit Card Mr Wilson verifies the contents of Welcome Kit and hands over the Acknowledgement
confirming receipt of the contents to the CSR
CSR thanks Mr Wilson for starting relationship with the Bank and informs about various contact options for communication with the Bank
Mr Wilson thanks the CSR for the exceptional experience and takes leave as a Delighted Customer
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16 Proprietary and Confidential
@ 2015 copy right R S Rao BFS Consultant
Recap, Clarifications, Questions & Answers
Over to Participants
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