BPR in IT industry

BPR in IT industryInstructor: Mahendra SinghAssistant Professor, Centre for Business Administration, CUJ Ranchi

Sources: Organisational transformation Through BPR by: Vikram Sethi, William King, BPR by R. Radhakrishnan, S. Balasubramanian,Business Process Change: Paul Harman

IT and BPRIT is technology of sensing, coding, transmitting, translating and transforming information.(Whisler)Hammer and Champy says IT is an integral part of reengineering as an enabler and some time may act as inhibitor if improper

IT and BPRIt permits companies to reengineer business processesBPR and IT have recursive relationship ( Davon port and Short)IT capabilities should support business processes and business processes should be in capabilities IT can provide.

IT and BPRIT can also become inhibitor to reengineering if IT infrastructure is inadequate or inflexibleThe role of IT in BPR is not only to automate process.The application of IT involves inductive thinking which is ability to recognize a powerful solution and then seek what problem it might solve.

IT capabilities & Impact on OrganisationS.noIT CapabilityOrganisational impact of capability1TransactionalIT and transform unstructured business process in to standardized transaction2GeographicalRapidity and ease access in long distance3AutomationReduces human labour in certain processes4InformationIT can bring complex analytical processes5SequentialEnables changes in sequences of process6TrackingDetailed tracking of status, input, output7Knowledge ManagementCapturing and disseminating of knowledge8Reduction of intermediariesNo intermediaries, direct communication connectivity between two parties