BPO - AJAY
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2009
2nd half
Stage 1
20102011
20121st half
Stage 2
2nd half
Stage 3
1st half2nd half
1st halfScaling StageBasics+TrainingNagpurBPOBPO
BPOBasics+TrainingOther Villages in MUMB!BPO"e#enue1$01%&'%1
3(&3)2
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211*
3$&$''
$&)(1
2%&0'%
)&3(0
3&(3(,
'2&0$%
20)*
%%&12'
1(&23()3&()2
'&3(0
(&9(9
132&30(
1$)*103&)%'
19&)$$
'%&%29
'&3(0
2$&$3$2%0&0)2
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19'*
1%$&0)(
2$&9%2
131&'33
'&3(0
91&99%
* -r./th.sts
%&09)
3(9
(&(3(
200
(&91),
22&012
(&()9
1%&113
3(0
Operating .st
uan "es.urces .st
Mareting .st
Operating !nc.e(&2(1,
!N" !N 45S
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!N" !N 45S
Financial plan
Profit &Loss Projections
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Cost Model : Operating Cost2009
2nd half
Stage 1
2010201120121st half
Stage 2
2nd half
Stage 3
1st half2nd half1st halfScaling StageBasics+TrainingNagpur
BPOBPOBPOBasics+TrainingOther Villages in Mu6aiBPOOperating .st
"ent
3(9
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3(9(&()9
21(
20(
'3$
2&9(2
1&3$9
(0
$&)(1
21(
%1('3$
2&9(2
2&$$1
1&0(0
1(&23(
)31
$20
1&)'%
(&90)
(&(()1&0(0
19 )$$
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19&)$$
)31
$20
1&)'%
(&90)
9&$0$
1&0(0
2$&9%2
)31
78uipent f.r Training,
!nternal Transp.rt
8:ternal Transp.rt
8lectricit;
20(1&%)0
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1$&)%2
1&0(0
77
10)Stati.nar;
(0
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(0!N" !N 45S
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Cost Model : Human Resources2009
2nd half
Stage 1
2010
20112012
1st half
Stage 2
2nd half
Stage 3
1st half2nd half
1st halfScaling Stage
BPO
Basics+TrainingnagpurBPOBPO
Basics+TrainingOther Villages in PanipatBPOuan "es.urces .st
(&(3(
3&%90
1%&113
3&%90
2%&0'%
3 %90
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3&%90
)3&()2
3&%90
'%&%29
3&%90
131&'33
3&%90
8O ead O
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1&230
>istri6uti.n ? @ualit; .ntr.l Manager
dinistrati#e ssistant
Training Manager
.unicati.n Trainer
.puter Trainer
BPO Operat.rs
=
=
=
=
1&230
1&230
1&230
%&$$$
1&230
2&)%0
2&)%0
13&''%
1&230
2&)%0
2&)%0
2'&((2
1&230
)&920
) 920
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)&920
((&10)
1&230
)&920
)&920
110&20$
!N" !N 45S
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Cost Model : Marketing Cost2009
2nd half
Stage 1
2010201120121st half
Stage 2
2nd half
Stage 3
1st half2nd half1st halfScaling StageBasics+TrainingBai6al
BPOBPOBPOBasics+TrainingOther Villages in PanipatBPOMareting .st
Pr..ti.nal Schee
Pr..ti.nal Materials
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Pr..ti.nal Materials
Tra#el .st
2003(0)&3(0'&3(0'&3(0
3&1(0
2&100
2&100
'&3(0100
(0
(0
1(0
100
100
2&1(0
1&100
1&100
3&1(0
2&100
2&100
3&1(02&100
2&100
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2&100
!N" !N 45S
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Cost Model : Free Cash Flow FCF!2009
2nd half
Stage 1
2010
201120121st half
Stage 2
2nd half
Stage 3
1st half2nd half1st halfScaling StageBasics+TrainingBai6alBPO
BPOBPOBasics+TrainingOther Villages in PanipatBPOAree ash Al./ AA,
Operating !nc.e
P8
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(&91),(&2(1,
3&2$0
2&29%
312
3&(3(,
3&2$0
2&29%
2($
(&9(92$&$3$
10&%%0
'&)%2
91(
91&99%
21&'30
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1&911
2&)39
(0&'0(
2(&%'(
0%&(%0
)&(92
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>e6t cuisiti.n
!nterest 8:pense
>e6t repa;ent
AA
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T.tal ash Al./(&91),!N" !N 45S
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