BPM for dummies
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![Page 1: BPM for dummies](https://reader034.fdocuments.us/reader034/viewer/2022052117/589d723a1a28abd91d8b7033/html5/thumbnails/1.jpg)
Introduction in
BPM
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Introduction in
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Introduction in
Stijn
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@STIJNWIJNDAELE
Hi!
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@STIJNWIJNDAELE
Follow me via @stijnwijndaele
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@STIJNWIJNDAELE
Email me stijn.wijndaele@
gmail.com
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@STIJNWIJNDAELE
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Business Development ManagerMobile & Cloud Solutions @
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Wants to be the greatest IT service provider
by being fanatic about
maximising customer value
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Customer Value
Excellence
Courage
Team-driven
Flexibility
Respect
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Introduction in
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Introduction in
BPM
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Our Journey of Today✓ All you need is - Strategy
✓ What is - Business Process
✓ Getting started - BP Improvement ✓ Make it last - BP Management
✓ Make it cultural - BP Office
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Business Process Management
The practical reference discipline for model-based development and improvement of an enterprise’s
end-to-end business processes
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WTF??
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All you need is ?
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Competitive Strategy
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Strategy Formulation framework by Vlerick©
Whom do we serve?
What do we provide?
How do we realize this?
What is our value proposition?
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Let’s Play ?!
Whom do we serve?
What do we provide?
How do we realize this?
What is our value proposition?
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Whom do we serve?
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Whom do we serve?
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What do we provide?
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What do we provide?
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How do we realize this?
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How do we realise this?
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What is our value proposition?
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What is our value propostion?
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Do we really need one?
YES
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Key Takeaway 1“Companies that have taken leadership positions in their industries in the last decade have done so by narrowing their business focus, not by broadening it!”
(Hammer, 1996)
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Our Journey of Today✓ All you need is - Strategy
✓ What is - Business Process
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What is a business process ?
Business Process is a group of related business activities that together create customer value
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Business Process
● Primary ● Management ● Support
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Business Process - Primary
✓ Essential - Value Adding✓ Make up the value chain✓ Measured by its contribution✓ End to end view of value creation (Sometimes even across enterprises - Walmart and P&G)
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Business Process - Support
✓ Enable primary processes✓ Measured by its contribution✓ Associated with Functional Areas ✓ Do not deliver direct value
!= unimportantEssiantial for long term viability
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Business Process - Management
✓ Ensure that primary process meet all disciplines and goals
✓ Measure, monitor & Control
✓ Do not deliver direct value
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Our Journey of Today✓ All you need is - Strategy
✓ What is - Business Process
✓ Getting started - BP Improvement
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Business Process Improvement1. Map Processes2. Analyse Processes
3. Redesign Process4. Acquire Resources5. Implement & Communicate6. Review Process
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1. Map the process
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2. Analyze the process
✓ Which of these steps creates a bottleneck ?
✓ Where do costs go up and/or quality go down?
✓ Which of these steps requires the most time, or causes the most delays?
✓ Where do team members or customers get frustrated?
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3. Redesign the process ✓ Work with people who are involved in the process
✓ Make sure that everyone understands the process
✓ Customer experience mapping
✓ Impact Analysis - Risk Analysis
✓ Explorer how you can address problems - Brainstorm
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4. Redesign the process
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5. Acquire resources
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6. Review Process
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6. Review Process
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An ACA-IT Example
VAB Fleet Services reduces cost of service by +20%
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Key Takeaway 2
“Only wet babies like change” (Anonymous)
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Key Takeaway 3
“If you can't describe what you are doing as a process, you don't know what you're doing” (W. Edwards Deming)
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Our Journey of Today✓ All you need is - Strategy
✓ What is - Business Process
✓ Getting started - BP Improvement ✓ Make it last - BP Management
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Change
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Urgency
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Coalition
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Vision
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Communicate
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Empowerment
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Quick Wins
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Review
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Key Takeaway 4“Coming up with the ideas is the easy part, but getting things done is the tough part. The place where these reforms die is... down in the trenches.”
(Hammer, 1996)
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Make it stick
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Remember ? Business Process Management
The practical reference discipline for model-based development and improvement of an enterprise’s
end-to-end business processes
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AHA!
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Business Process Management✓ Management Approach - Methodology
✓ End-to-End
✓ Combined BPI, Performance and Organisational Change Management
✓ Ensure Success and Sustainability
✓ Enabling a process excellence culture
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BPI vs BPM✓ Increasing customer value
✓ Increasing productivity of activity
✓ Leverage techniques such as Lean & Six Sigma
✓ Incremental improvement over time or “breakthrough” improvement
✓ Management Approach - Methodology
✓ End-to-End
✓ combines BPI performance and organizational change management
✓ ensure success and sustainability
✓ enabling a process excellence
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BPI vs BPM
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Our Journey of Today✓ All you need is - Strategy
✓ What is - Business Process
✓ Getting started - BP Improvement ✓ Make it last - BP Management
✓ Make it cultural - BP Office
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Make it cultural
A Business Process Management Office is a part of the organization that deals with Business Process Management as a separate and explicit task or
competence within an organization.
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Why a BPO? ✓ De-duplication
✓ Pooling Expertise , Experiences and Resources
✓ Catalyst for enterprise-wide adoption
✓ Visibility and Professionalisation
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Key Takeaway 5“An organization is only as effective as its processes”
(Rummler & Brache, 1995)
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What are your takeaways ?
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WE WANT YOU !?
Jobs & Internships @
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WE WANT YOU !?
Gent - Olen - Hasselt
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@STIJNWIJNDAELE
Bye!
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@STIJNWIJNDAELE
Follow me via @stijnwijndaele
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@STIJNWIJNDAELE
Email me stijn.wijndaele@
gmail.com