BPM: 2020 Census 18. Nonresponse Followup Operation (NRFU) · 50.50 Enumerate Housing Unit via...

2020 Census 18. Nonresponse Followup Operation (NRFU) BPM v7.1.vsd of 10Cover

2020 Census 18. Nonresponse Followup Operation (NRFU) Version: 7.1

Revision Date: July 10, 2019

Facilitation & Analysis: Susan Alexander

Model Preparation: Rosalyn Thomas, Susan Alexander, Monique Edmonds

Subject Matter Experts: Dominic Beamer, Sarah Gibb, Ward Kay

Major Revision Change History

Date Page #’sDescription Author Version #

BusinessProcess

Modeling &Analysis Toolkit

BusinessProcess


Table of Contents

Reading and Understanding the ModelLegend. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Business Process ModelContext Model . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

50 Perform NRFU Data Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 50.30 Perform Manager Visit . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . 5 50.40 Enumerate Housing Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 50.50 Enumerate Housing Unit via Proxy Interview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 50.60 Perform NRFU Reinterview (RI) Data Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

50.70 Closeout Contact Attempt. . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 60 Adjudicate Reinterview Results. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

12/31/2014 Baseline 1.0 Marie Jones 1.0 All

04/24/2015 Baseline 2.0 Rosalyn Thomas 2.0 All

08/14/2015 Baseline 2.0 (Added QC) Rosalyn Thomas 3.0 3 & 7

12/17/2015 Removed Cov Reinterview and ref. to 2017 test Susan Alexander 4.0 All

06/20/2016 Updates per review of DOP Susan Alexander 4.1-4.3 All

06/29/2016 Updates per review of DOP Linda Song 4.4 All

09/21/2017 Updates [summary of multiple revisions] Susan Alexander 4.5-4.14 All

12/12/2018 Updates per IPT Monique Edmonds 5.0 All

01/29/2019 Updated to include “NFRU Adds” Monique Edmonds 5.1 3

02/13/2019 CR 7241 Monique Edmonds 5.1 3

03/01/2019 Context Model update per MITRE Review Monique Edmonds 6.1 4

04/26/2019 Updated to include SEI-QA Review updates Natia Samuels 6.2 4

05/30/2019 CR 13981 Natia Samuels 7.0 All

07/10/19 Summarized versions on cover, corrected 50.20 on Keith Harmon 7.1 1, 4-10 BPM 50 include "and Quality Control", Updated Annotation layer (used in DOP; not visible in baseline), Cosmetic: Updated several steps to fix Title Case

1010

Determine

Universe for

Mailing

10

Determine

Universe for

Mailing

2020

Identify

Respondents

20

Identify

Respondents

3030

Write Specs

for Mailout

30

Write Specs

for Mailout

Electronic?30.05

4040

Process

Postcards

40

Process

Postcards

5050

Prepare Paper

Surveys and

Envelopes for

Mail

50

Prepare Paper

Surveys and

Envelopes for

Mail

6060

Go Live with

Online Survey

60

Go Live with

Online Survey

7070

Label & Mail

all Survey-

Related

Information

70

Label & Mail

all Survey-

Related

Information

Follow-UpRequired?

70.05

8080

Update Status

Nightly

80

Update Status

Nightly

Yes

No

Yes

No

Final Universe

Mailout File

MailoutSpecs

9090

Conduct

Follow-Up

90

Conduct

Follow-Up

2020 Census 18. Nonresponse Followup Operation (NRFU) BPM v7.1.vsd of 10Legend

BusinessProcess


BusinessProcess


Reading and Understanding the ModelExample Activity Model

BPM Purpose

▪ Describe Census Operations business processes – activities, resources and key milestones

▪ Provide the details necessary for non-subject matter experts to understand the business process

▪ Contribute to the requirements development process

▪ Facilitate the linkage of business processes to IT capabilities

▪ Capture Operations inputs and outputs

Reading and Understanding the ModelExample Activity Model

BPM Purpose

▪ Describe Census Operations business processes – activities, resources and key milestones

▪ Provide the details necessary for non-subject matter experts to understand the business process

▪ Contribute to the requirements development process

▪ Facilitate the linkage of business processes to IT capabilities

▪ Capture Operations inputs and outputs

Start

Oct 31

End

Data Object – Output This

represents any out-going data

(e.g., files, data, etc.) from the

activity.

Activity – This represents

the atomic level of an

activity in the process

model.

Sequence Flow – This

represents the direction

of the process’ flow.

Data Object – Input This

represents any in-coming

data (e.g., files, data,

etc.) to the activity.

Gateway – Exclusive decision

gateway This represents that the

process must go one way or the

other but not both at once.

Intermediate Timed Event – This

represents an event that waits for the

specified timeframe to occur before

proceeding to the next activity.

Gateway – Parallel split gateway

This represents the start of

activities that happen in parallel.

Gateway – Parallel merge

gateway This represents the end of

activities that happen in parallel. All

incoming flows must complete

before triggering the outgoing flow.

Sub Process – This

represents a further

detailing process model.

The details about this

activity appear on

another page.

BusinessProcess


BusinessProcess


NRFU Operational Management and Data Collection

NRFU Operation Closeout

NRFU Planning and Preparation

1010Develop

NRFU AdRec

Processing

Requirements,

Contact

Strategies, and

Business Rules

10Develop

NRFU AdRec

Processing

Requirements,

Contact

Strategies, and

Business Rules

1212

Identify Areas for

Early NRFU

12

Identify Areas for

Early NRFU

1818

Prepare for and

Deliver NRFU-

Specific Training

18

Prepare for and

Deliver NRFU-

Specific Training

1414Develop

Requirements for

and Approve

Systems

Supporting NRFU

14Develop

Requirements for

and Approve

Systems

Supporting NRFU

1616Determine Staff

Needs and

Performance

Metrics

16Determine Staff

Needs and

Performance

Metrics

Business Rules & Contact

Strategies

Early NRFU Areas

8080

Closeout NRFU

Operation

80

Closeout NRFU

Operation

3030

Monitor

Progress and

Resolve Issues

30

Monitor

Progress and

Resolve Issues

Operation Closeout

Criteria Met?

Yes

4545

Create Work

Assignments (incl.

Grouped

Manager Visit Cases)

45

Create Work

Assignments (incl.

Grouped

Manager Visit Cases)3535

Receive

NRFU Universe and

Updates from RPO

35 Receive

NRFU Universe and

Updates from RPO

NRFU Universe/Workload Updates

No (Repeat Daily)

5050

Perform NRFU

Data Collection

50

Perform NRFU

Data Collection

Paradata to PM

Case Status/Response/

Address Data to RPO

6060

Adjudicate

Reinterview Results

60

Adjudicate

Reinterview Results

5555Receive Automated

Quality Control

Comparison Results

from RPO

55Receive Automated

Quality Control

Comparison Results

from RPO

QC Computer Match Anomaly?

Yes

RI Decision Outcome to

RPO

No

Case Status Data to RPO (e.g. Rework

Needed)

7070

Submit Time and

Expense Data

70

Submit Time and

Expense Data

1111Develop and

Approve Field

Printed Materials

and Kit Specs

11Develop and

Approve Field

Printed Materials

and Kit Specs

3838

Perform In-Office

Adds

38

Perform In-Office

Adds

Start

EndNRFUBegins

RI QC Has Begun

Includes:Early NRFUNRFU ProductionField VerificationRe-collectManager VisitsIn-field Adds

2020 Census 18. Nonresponse Followup Operation (NRFU) Purpose: To determine housing unit status for nonresponding addresses and to enumerate housing units for which a 2020 Census response was not received.

18-1

18-5

18-2 NRFU Operational Workload Management

18-2.1

18-4 NRFU Quality Control

Adjudication

18-3 NRFU Data Collection

18-3.7

18-4.1 18-4.2

18-2.2 Receive and Process NRFU Universe and Updates

of 102020 Census 18. Nonresponse Followup Operation (NRFU) BPM v7.1.vsdContext Model

18-1.3

18-1.4

18-1.5

18-1.6

18-1.1

18-1.2

18-3.1 Receive Work Assignment 18-3.2 Perform Field Verification Data Collection 18-3.3 Perform NRFU Manager Visit 18-3.4 Perform NRFU Case Enumeration18-3.5 Perform NRFU Reinterview Data Collection18-3.6 Closeout Contact Attempt

18-2.2.318-2.2.2

18-2.2.1

18-5.1

50 Perform NRFU Data Collection Purpose: To collect responses from respondents. Case notes may be updated at any point.

50.1050.10

Receive Work

Assignment

50.10

Receive Work

Assignment

Is Individual Unit Eligible for

Enumeration?

No

Yes

Case Complete?

Proxy Available?

No

No

Yes

Paradata

Case Status/ Response/

AddressData

Determine Case Type

Early NRFUNRFU Prod

NRFU Rework

50.3050.30

Perform

NRFU Manager Visit

50.30

Perform

NRFU Manager Visit

FV Grouped Multiunit

50.4050.40

Enumerate Housing

Unit

50.40

Enumerate Housing

Unit

50.7050.70

Closeout

Contact Attempt

50.70

Closeout

Contact Attempt

Yes

No

Yes

50.2050.20Perform Field

Verification

Data Collection

and Quality

Control

50.20Perform Field

Verification

Data Collection

and Quality

Control

18-3.1 Receive Work Assignment

18-3.2 Perform Field Verification

Data Collection and Quality Control

18-3.3 Perform NRFU Manager Visit

18-3.4 Perform NRFU Case Enumeration

18-3.6 Closeout Contact Attempt

18-3 NRFU Data Collection (In Part)

Proxy Eligible?

50.6050.60Perform

NRFU Reinterview

Data Collection

50.60Perform

NRFU Reinterview

Data Collection

18-3.5 Perform NRFU Reinterview Data Collection

NRFU RI

50.5050.50Enumerate Housing

Unit via

Proxy Interview

50.50Enumerate Housing

Unit via

Proxy Interview

18-3.4.2

18-3.4.1

50.8050.80

Perform

Manager

Review Process

50.80

Perform

Manager

Review Process

Is Manager Review

Required?

No

Yes

of 102020 Census 18. Nonresponse Followup Operation (NRFU) BPM v7.1.vsd50 Perform NRFU Data Collection

BusinessProcess


BusinessProcess


Start Sub-process

End Sub-process

Verification Case

Status:

• Verified

• Delete

• Other

This

includes

any field-

adds

Unit should never be

grouped into one of the

combined multiunit cases

in the future

Unit is candidate for

continued grouping into

multiunit case for future

days’ assignments

50.30 Perform NRFU Manager VisitPurpose: To determine occupancy status of units in a multiunit.

50.30.1050.30.10

Attempt Manager Visit

50.30.10

Attempt Manager VisitManager Visit

Successful?

No ManagerExists

50.30.3050.30.30

Complete Enumeration of

Each Unit by Proxy

50.30.30

Complete Enumeration of

Each Unit by ProxyHousing Status:

Yes

Vacant or DeleteStatus

Occupied Status

50.30.4050.30.40

Mark as Candidate for

Individual Enumeration

50.30.40

Mark as Candidate for


No Determination

50.30.5050.30.50

Mark as Eligible for


50.30.50

Mark as Eligible for


50.30.2050.30.20

Mark all Units Eligible for


50.30.20

Mark all Units Eligible for


Manager not Available

No


18-3.3 Perform NRFU Manager Visit

of 102020 Census 18. Nonresponse Followup Operation (NRFU) BPM v7.1.vsd50.30 Perform NRFU Manager Visit

BusinessProcess


BusinessProcess


Start Sub Process

End Sub Process

Unit should never be

grouped into one of the

combined multiunit

cases in the future

Unit is candidate for

continued grouping into

multiunit case for future

days’ assignments

50.40 Enumerate Housing UnitPurpose: To attempt to collect responses from a suitable respondent.

BusinessProcess


BusinessProcess


18-3.4 Perform NRFU Case Enumeration (In Part)

50.40.3050.40.30

Attempt

Interview

50.40.30

Attempt

Interview

No

Is there a Communication

Barrier?

Yes

No

50.40.4050.40.40Mark

Case as

Communication

Barrier

50.40.40Mark

Case as

Communication

Barrier

Refusal?

Yes

50.40.6050.40.60

Mark Case as

Refusal

50.40.60

Mark Case as

Refusal

No

Eligible Respondent Contacted?

50.40.5050.40.50

Leave Notice of

Visit

50.40.50

Leave Notice of

Visit

Yes

No

In-Mover?No

50.40.10050.40.100

Mark Case

as In-Mover

50.40.100

Mark Case

as In-Mover

Yes

50.40.12050.40.120

Attempt to

Enumerate Current

Resident for Prior

Address

50.40.120

Attempt to

Enumerate Current

Resident for Prior

Address

50.40.11050.40.110

Attempt to

Enumerate Current

HU

(by In-Mover Proxy)

50.40.110

Attempt to

Enumerate Current

HU

(by In-Mover Proxy)

50.40.9050.40.90

Complete

Enumeration of

HU

50.40.90

Complete

Enumeration of

HU

50.40.1050.40.10

Determine

Special Case

Status

50.40.10

Determine

Special Case

Status

Is there a Special Case

Status Condition?

Yes

50.40.2050.40.20Update

Case Status/Address

Data to Reflect

Special Case Status

50.40.20Update

Case Status/Address

Data to Reflect

Special Case Status

50.40.8050.40.80

Begin

Interview

50.40.80

Begin

Interview

18-3.4.1 Enumerate

Housing Unit

of 102020 Census 18. Nonresponse Followup Operation (NRFU) BPM v7.1.vsd50.40 Enumerate Housing Unit

Start Sub Process

EndSub Process

Special Case Status includes:

• Vacant Unit

• Unable to Locate

• Does not Exist

• Demolished/Burned Out

• Nonresidential

• Uninhabitable

• Empty Mobile Home

• Restricted Access

• Dangerous Address

• Group Quarter

• Other

50.50 Enumerate Housing Unit via Proxy InterviewPurpose: To attempt to collect responses from a suitable proxy.

BusinessProcess


BusinessProcess


18-3.4 Perform NRFU Case Enumeration (In Part)

50.50.1050.50.10

Attempt

Interview

50.50.10

Attempt

Interview

Is There a Communication

Barrier?

Yes

No

Is Eligible RespondentContacted?

50.50.2050.50.20

Mark Case as

Communication

Barrier

50.50.20

Mark Case as

Communication

Barrier

No

Yes

Refusal?

Yes

50.50.3050.50.30

Mark Case as

Refusal

50.50.30

Mark Case as

Refusal

No

50.50.7050.50.70

Complete

Enumeration of

HU

50.50.70

Complete

Enumeration of

HUIs there a

Special Case Status

Condition?

50.50.5050.50.50

Begin

Interview

50.50.50

Begin

Interview

50.50.6050.50.60

Determine Unit Status

as of Census Day

50.50.60

Determine Unit Status

as of Census Day

Yes

Occupied on CensusDay?

Yes

No

No

18-3.4.2 Enumerate Housing

Unit via Proxy Interview

of 102020 Census 18. Nonresponse Followup Operation (NRFU) BPM v7.1.vsd50.50 Enumerate Housing Unit via Proxy Interview

Start Sub Process

EndSub Process

Special Case Status being verified as of

Census Day includes:

• Vacant Unit

• Does not Exist

• Demolished/Burned Out

• Nonresidential

• Uninhabitable

• Empty Mobile Home

50.60 Perform NRFU Reinterview Data CollectionPurpose: To attempt to collect a reinterview response (short or full) from a prior respondent.

50.60.1050.60.10

Attempt

Reinterview

50.60.10

Attempt

Reinterview

Is there a Communication

Barrier?

Yes

No

50.60.2050.60.20

Mark Case as

Communication

Barrier

50.60.20

Mark Case as

Communication

Barrier

50.60.5050.60.50

Begin

Reinterview

50.60.50

Begin

Reinterview

Previously Contacted?

Yes

No

BusinessProcess


BusinessProcess


Refusal?

Yes

50.60.3050.60.30

Mark Case as

Refusal

50.60.30

Mark Case as

Refusal

No

50.60.6050.60.60

Complete Full

Interview

50.60.60

Complete Full

Interview

18-3.5 Perform NRFU Reinterview Data Collection

No


Is Eligible RespondentContacted?

Yes

Start Sub Process

50.60.8050.60.80

Complete

Short Interview

(Short Form)

50.60.80

Complete

Short Interview

(Short Form)

EndSub Process

50.60.9050.60.90

Closeout

Contact Attempt

50.60.90

Closeout

Contact Attempt

of 102020 Census 18. Nonresponse Followup Operation (NRFU) BPM v7.1.vsd50.60 Perform NRFU Reinterview Data Collection

This includes

Non-ID cases

identified to

RPO

50.70 Closeout Contact Attempt Purpose: To complete the action and send response data, status, and paradata.

50.70.1050.70.10

Update Case

Notes

50.70.10

Update Case

Notes

50.70.2050.70.20

Update Contact

Attempts

50.70.20

Update Contact

Attempts

50.70.3050.70.30

Send Response

Data and Status to

RPO

50.70.30

Send Response

Data and Status to

RPO

Case Status/Response/

AddressData

50.70.4050.70.40

Send NRFU

Paradata to PM

50.70.40

Send NRFU

Paradata to PM

Paradata

18-3.6.1 Update Case Information

18-3.6 Closeout Contact Attempt

18-3.6.2 Send Data


of 102020 Census 18. Nonresponse Followup Operation (NRFU) BPM v7.1.vsd50.70 Closeout Contact Attempt

BusinessProcess


BusinessProcess


StartSub-process

EndSub-process

60 Adjudicate Reinterview Results Purpose: To compare reinterview data with production data and determine reinterview outcome.

60.2060.20

Set Final RI Outcome

and Send to RPO

60.20

Set Final RI Outcome

and Send to RPO

“Hard Fail” Recommended?

No

60.3060.30

Perform Resolution

Research

(Field Staff)

60.30

Perform Resolution

Research

(Field Staff)

Yes

60.4060.40

Stop Work

(Field Staff)

60.40

Stop Work

(Field Staff)

“Hard Fail” Determination?

Yes

No

RI Outcome

18-4.1 NRFU Quality Control Adjudication (In Part)

18-4.1.2 Adjudicate Reinterview Results

60.1060.10Perform Comparison/

Resolution Research and Make

Recommendations

(Clerical Resolution Staff)

60.10Perform Comparison/

Resolution Research and Make

Recommendations

(Clerical Resolution Staff)

of 102020 Census 18. Nonresponse Followup Operation (NRFU) BPM v7.1.vsd60 Adjudicate Reinterview Results

BusinessProcess


BusinessProcess


Start Sub-process

End Sub-process

Clerical Recommendations:

• Pass

• Fail

• “Hard Fail” - Enumerator

Falsification

Can Include Supplemental

RI Selection

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