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Accelerated Implementation with
SAP Best Practices for Chemicals
SAP IBU ChemicalsAugust 2012
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2011 SAP AG. All rights reserved. 2
Agenda
SAP Best Practices Overview
Accelerated Implementation with SAP Best Practices
Activation & Installation steps
Tools for Activation & Installation
ASAP Focus Implementation Methodology
Integrated usage of SAP Best Practices for Chemicals templates in Solution
Manager
Summary
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SAP Best Practices Overview
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2011 SAP AG. All rights reserved. 4
Introduction to SAP Best Practices
SAP Best Practices are packages that provide preconfigured business
processes and project accelerators to streamline customer
implementations.
Standard
System
With SAP
Best Practices
Traditional
project
Adjustments
within
project
Standard
System
Adjustments
within project
SAP Best
Practices
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What makes SAP Best Practices Best?
SAP and partner experiences contribute to enhancingSAP Best Practices
Over 35 years of experience, design,
and input from companies of all sizes
Over 36 SAP Partners contribute to
direct development focused on
efficiency and validity
Over 40,000 implementations
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SAP Best Practices are used for a variety of projects
Microvertical SAP Business All in One
SAP Best Practices packages provide a solid foundation for rapiddevelopment of microvertical solutions
Prototype / Proof of concept
Quickly preview and understand SAP applications and processes
Reference System
Quickly setup and accelerate blueprinting and solution scope definition
Starting PointMeet an average of 30% to 80% of midsize company requirements
Add additional requirements as needed throughout the project
Subsidiary Rollout
Accelerate rollout of SAP to subsidiaries in different regions or industries
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SAP Best Practices deliver documentation and
preconfiguration
DocumentationScenario overviews
Business process documentation
Quick Guide for prerequisites and
guided activation of settings
Configuration Guide
Training material
Documentation DownloadBusiness documentation,
technical documentation,
documentation templates,
and conversion forms
Contents include:
Complete documentation and preconfiguration are includedin every SAP Best Practices package
Technical DownloadConfiguration settings
Automation tools
Refined Print Forms and Reports
provided in an SAP Add-On
PreconfigurationPreconfiguration settings
Sample master data
Configuration documentation
Automation tools
Print forms
User roles to leverage new
SAP NetWeaver Business client
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Accelerated Implementation with SAP Best
Practices
Tools for Activation & Installation
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Using SAP Best Practices involves five basic steps
5. Adapt &
Enhance
4. Refine
3. Activate
2. Install
1. Review &
Download
Review SAP Best Practices documentation and scenario scope to selectthe appropriate deployment scenarios on the SAP Help Portal, then
download your selected package
Install SAP applications and required notes
Upload and activate the preconfigured scenarios or manually configure
system, the review or test the scenarios using the Business Process
Documentation
Identify and add other requirements on top of SAP Best Practices
preconfigured scenarios
Adapt and enhance the system to meet additional delta requirements
http://e/DOCUME~1/Pictures/_/public/_OneVoice/3CrossIndustrie/mySAP_Technology/lr_01_1213a.htm -
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Who can obtain SAP Best Practices?SAP customers and partners can download SAP Best Practices from the SAP Software
Download Center on the SAP Support Portal (http://service.sap.com/swdc)
or order via their contracts department. SAP Best Practices are provided free of charge.
SAP employees can order SAP Best Practices documentation CDs/DVDs from their local SRMShopping catalog.
Are SAP Best Practices available to other interested parties?
All interested parties who are not SAP customers, partners or employees can view the
SAP Best Practices documentation in the SAP Help Portal (http://help.sap.com/bestpractices).
Are there any prerequisites for downloading SAP Best Practices from the
SAP Software Download Center?
For downloading SAP Best Practices, customers and partners are required to provide a valid
S-User ID. In order to obtain a S-User ID, please registeron the SAP Service Marketplace entry
page (http://service.sap.com).
Review and Download
Availability of SAP Best Practices
http://service.sap.com/swdchttps://websmp206.sap-ag.de/~sapidb/011000358700001756632004Ehttp://help.sap.com/bestpracticeshttp://service.sap.com/~sapidp/002006825000100141192000E/http://service.sap.com/http://service.sap.com/http://service.sap.com/http://service.sap.com/~sapidp/002006825000100141192000E/http://help.sap.com/bestpracticeshttps://websmp206.sap-ag.de/~sapidb/011000358700001756632004Ehttp://service.sap.com/swdc -
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Select Scenarios for deployment
http://help.sap.com/bp-chemSelect SAP Best Practices for Chemicals V1.605 Version Explore Select Your Scope
http://help.sap.com/bp-chemhttp://help.sap.com/bp-chemhttp://help.sap.com/bp-chemhttp://help.sap.com/bp-chem -
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Install SAP Applications
http://help.sap.com/bp-chemSelect SAP Best Practices for Chemicals V1.605 Version Explore Install SAP
Applications
http://help.sap.com/bp-chemhttp://help.sap.com/bp-chemhttp://help.sap.com/bp-chemhttp://help.sap.com/bp-chem -
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SAP Best Practices Activation
http://help.sap.com/bp-chemSelect SAP Best Practices for Chemicals V1.605 Version Explore Activation
http://help.sap.com/bp-chemhttp://help.sap.com/bp-chemhttp://help.sap.com/bp-chemhttp://help.sap.com/bp-chem -
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Install & Activate SAP Best Practices
Terminology
Quick Guideprovides the information (Technical prerequisites) needed toactivate the complete SAP Best Practices for Chemicals solution using the SAP
Best Practices solution builder.
Quick Guidealso contains important installation information regarding
installation issues and troubleshooting.
Quick Guide is attached to a SAP Best Practices for Chemicals support Note.
SAP Best Practices for Chemicals support Note provides information on the
installation of a SAP Best Practices Chemicals version (like SAP Note 1648098
provides information for installation of SAP Best Practices for Chemicals V1.605
India Localized).
SAP Best Practices are developed and tested in a system landscape with specific
Support Package Stack (SPS)levels. These SPS levels are documented in QuickGuide.
The mentioned Support Package Stack (SPS) (in Quick Guide) is the minimum
level that must be applied to the system before installation of SAP Best Practices
package.
https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1648098https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1648098https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=774615https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=774615https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1648098https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1648098 -
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Install & Activate SAP Best Practices
Terminology
The technical structurefor each SAP Best Practices solution (scenarios,building blocks and technical objects) is managed by a Solution Scope file.
The Solution Scope filecan be found as attachment to the SAP Best Practicesfor Chemicals support Note
The installation settings(configuration settings and master data) of the SAPBest Practices are managed by the Installation Datafiles.
The installation datafiles can be found in the SAP Best Practices area on theSAP Service Marketplace at https://websmp203.sap-ag.de/bp-implcontent
PersonalizationSAP Best Practices content can be activated with personalizedvalues (instead of the default values) like organizational units (company code orplant) can be activated with own values.
Check Quick Guide for more information on personalization of organizationalunits and other values.
https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1648098https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1648098https://websmp203.sap-ag.de/bp-implcontenthttps://websmp203.sap-ag.de/bp-implcontenthttps://websmp203.sap-ag.de/bp-implcontenthttps://websmp203.sap-ag.de/bp-implcontenthttps://websmp203.sap-ag.de/bp-implcontenthttps://websmp203.sap-ag.de/bp-implcontenthttps://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1648098https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1648098 -
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SAP Best PracticesBuilding Block Concept
Technical Design of SAP Best Practices
1.Identification of
processes
2.To run these
processes,
certain objects
are needed
3.These objects are
components of
building blocks
4.Processes
(components) can
be grouped into
building blocks
5.Building blocks
can be grouped
into core and
industry building
blocks
6.A solution is an
assembly of
building blocks
Processes eCATTs, BC sets,programs, etc.
Components
BC
set
Building Blocks(one or more processes)
Scenario BBCore, BP-CH, etc.
Solution
BP-CH
eCATTBC
setBase-
lineeCATT
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SAP Best PracticesLayer Concept
Industrycontent
Building blocks:
encapsulated businessprocesses or
functionality
Encapsulated country core layer(can be activated independently)Countrylocalization US CN IN DE KR JP . . . . . .
Partner expertise
Partneradded value
Industry-specific
Baselinepackage
Preconfigured content for integrated scenarios - International core layer
Organizationalstructure
Financialaccounting
Sales anddistribution
Cost and profitcenteraccounting
Humanresources
Qualitymanagement
Productionplanning andcontrol
Projectsystem
Customerservice and plantmaintenance
Materialsmanagement
Industry-specific
SAP Best Practices for
Chemicals
Industry
layer
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Tools for SAP Best Practices Scenarios Activation
What is needed to activated SAP Best Practices?
The following automation tools are involved in the installation process of SAP
Best Practices:
SAP Best Practices Solution Builder
eCATTs
Business Configuration Sets (BC Sets) to speed up installation processThese tools reduce the necessary activities of one or more scenarios to a
minimum of activation steps
Using SAP Best Practices Solution Builder, the scenario activation or scope
activation runs automatically with the exception of manual steps for steps which
cannot be automated
After activation you can check a comprehensive activation log
Note: you can also activate SAP Best Practices manually, using the
configuration guides as described in the SAP Best Practices Quick Guide
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Installation Foundation - Business Configuration Sets
BC Sets are groups of configuration settings which are grouped according to logical, business management criteria to a unit
for documentary, preconfiguration, quality assurance and re-use purposes
which are independent of the original configuration tables/views
which are accessible across the system landscape
BC Sets represent snapshots of configuration settings
Business Process Configuration tables /
views
... ...
BC Set
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Installation Foundation - eComputer Aided Test Tool
(eCATT)
eCATTsallow you to combine and automate businessprocesses as repeatable test procedures
eCATT's check process transactions and
transaction chains automatically.
Check transaction results.
Check system messages.
Check database updates by performing
determining values and making target/actual
comparisons.
Check reactions to changes in configuration
settings
The eCATT allows you to create
Sample master data
Test data
Training data
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From a spreadsheet . . .
Creation of master datawith an Excelspreadsheet
. . . to the transaction for creating master data
Predefined eCATTprocedures are used to
Personalize sample data in theprototyping system
Accelerate and personalizeimplementation in thedevelopment system
Master Data Creation with eCATT procedures
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tool to develop and to deploy BAiO solutions backbonewith all capabilities to connect with all BAiO-related life-cycle tools
a central interface to solution content repository with all preconfigured content to be consumed along the life cycle
Run & AdaptGo-LiveSelectConsiderAwareness&
Recognition
Lifecycle workbench for SAP Business All-in-One
Solution Configurator
Demo Assistant
Solution BuilderInst. Wizard
Solution
creation
SAP/Partner
Modular, reusableBuilding Blockdesign
Solution Builder
Demo Assistant
Data Migration
Solution Manager
Installation Wizard
Modular, reusable blocks
Solution Configurator
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Solution BuilderSimplified Path to scope, personalize and activate SAP Best Practices
Graphical scenario selection
Standard scope templates
delivered by SAP Best
Practices
Easy enhancements with
further templates
SCOPE
Automated installation of
selected scenarios withpersonalized data
Improved performance and
usability
ACTIVATE
Graphical adaptation ofenterprise structure
Personalization of master data
ADAPT
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START Solution BuilderSee and manage available packages or solutions
Direct access to all functionality relevant for end-user
Function buttons guide to the correct sequence of modifying and
implementing a package or solution
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Activate SAP Best PracticesComplete steps and Flow
5. Adapt &
Enhance
4. Refine
3. Activate
2. Install
1. Review &Download
Downl.
Solution
Start
DocuDVD
Import
Solution
Impl.
Solution
PrepareSystem
SAP Best
Practices
Docu DVD
SAP Service
Marketplace
SAP ERP
System
SAP Best Practices
Solution Builder
Upload
Inst.Files
Personal
ization
Downl.
Inst.Files
Downl.
Inst. data
Files
Interface
SolutionConfig.
AnalyzeQuick
Guide
SAP Service
Marketplace
According
to Quick
Guide
Attached
to
Solution
Note
Conduct
Scoping
Check
Explore
Section
CheckSolution
Note
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Accelerated Implementation with SAP Best
PracticesImplementation Methodology
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A Different Approach to Implementation
Define Solution
Requirements
Map to Best
Practices
Scenario
Realization
Develop
Solution
Prototype
Business
Process A
Use Best
Practices
Process as is
FitCase 1
(Standard)
Business
Process B
Modify Best
Practices
Process
General Fit
but needs
modification
Case 2
(exception)
Business
Process C
Configure
Manually /
Other SAP
Solution
No Fit / Not
available in
Best Practices
Case 3
(exception)
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SAP Best PracticesTurning SAP Best Practices into a Live System
Identify required scope
Pick and choose scenarios
Train the project team
Understand the business
flow
SAP Best
Practices arefoundation for
the entire
duration of
your
implementatio
n project
Prototype
QAS
PROD
Activate allscenarios
DEVActivate selectedscenarios
SAP Best Practices Add-On
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Accelerated Implementation with SAP Best
Practices
ASAP Focus Implementation Methodology
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The biggest resource eaters on implementations*
1%
3%
4%
5%
6%
6%
8%
9%
10%
11%
17%
19%End-user Documentation and Training
Business Process Definition
Project Management
Project Team Training
Integration Test
Data Migration & Interfaces
Configuration and Confirmation
Technical Setup
Reporting
Post-Implementation Support
Forms
Authorizations
Source: Study by SAP AG in 2004
* Based on ASAP Implementations, Change Management not explicitly mentioned, figures vary for midsize enterprise
projects
Largest Efforts in End-User Documentation and Business Process Definition (Blueprint)
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Defining approach to implement SAP Best Practices
SAP Best Practices are a set of
documented
pre-configured
tested
business processes which are
tailored to the customers industry
a starting point for the implementation project
SAP Best Practices are a set of configuration tools, not
a complete implementation methodology
SAP Best Practices have many great ingredients, but
without information on how to cook
SAP Best Practices is an end-to-end offering that provides a collection of industry-specific business andconfiguration processes including a lifecycle workbench that supports the entire process, from choosing the
right scenarios to their activation and installation
SAP Best Practices provide content to ascertain and finalize business processes for implementation
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ASAP Focus Methodology
The ASAP Focus Methodology provides a set of procedures and documents that, along with the
principles of SAP Best Practices and the lifecycle workbench, complete the offering to simplify and
speed up evaluation, implementation, and continuous improvement
Midsize enterprise require
rapid implementations with a tight budget
fast ROI
involving fewer resources
SAP developed a specific methodology that
uses SAP Best Practices as major ingredients
simplifies and speeds up the implementation
is more focused than ASAP for quicker ROI
considers solution-specific content
Provide a specific methodology to implement a
pre-determined solution in a midsize enterprise
Provide a specific cookbook with the customers
favorite recipes, and also provide the ingredients
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ASAP Focus Methodology
SafePredictableAffordable
Evaluation Roadmap
Qualify prospect to the solution (rather than qualify solution to prospect)
Identify & design delta requirements
Get customer started before the project starts!
Implementation Roadmap
Get people ready instead of getting the solution ready
Early focus on customer data readiness & change management
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ASAP Focus Methodology Overview
RealizationFinal
Preparation
Go Live &
SupportEvaluation
Pre-Project
Activities
Delta
Requirements
Evaluation Roadmap Implementation Roadmap
time
Project
Preparation
Customer
Qualification
Position
Solution &
Services
Delta
Requirements
Sessions
Create
Preliminary
Proposal
Finalize Proposal
Customer
Signs off
Blueprint
Assemble
Statement of
Work
General Project
Management
Data Migration
Workshop
Activities
Project Team
Training
Position OCM
Set Up System
Environment
Project
Standards &
Procedures
General Project
Management
Conduct
Kick off Meeting
DEV
Infrastructure
Setup
General Project
Management
Review Project
Preparation
Phase
QA
Infrastructure
Setup
Validate
Org.Structure &
General Settings
Delta Realization
Validate Solution
Organizational
Change
Management
Integration &
Acceptance
Tests
Prepare Cutover
& Production
SupportReview
Realization
Phase
General Project
Management
End User
Training
Check Org.
Change
Readiness
Create & Staff
Help Desk
Check System
Readiness
Cutover to
Production
Production
Support
General Project
Management
Project Closing
Customer
qualifiedStart Contract
signature
Project
kick-off
Go-
Live
Go Live
Readiness
Check
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ASAP Focus Methodology delivers different type of
Accelerators
Accelerators provide Built-in Implementation Expertise
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SAP ASAP Focus MethodologyDownload
https://websmp102.sap-ag.de/~sapidb/011000358700003035802006E/
https://websmp102.sap-ag.de/~sapidb/011000358700003035802006E/https://websmp102.sap-ag.de/~sapidb/011000358700003035802006E/https://websmp102.sap-ag.de/~sapidb/011000358700003035802006E/https://websmp102.sap-ag.de/~sapidb/011000358700003035802006E/ -
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Accelerated Implementation with SAP Best
Practices
Integrated usage of SAP Best Practices for Chemicals
templates in Solution Manager
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SAP Best Practices for Chemicals Implementation Mgmt.SAP Solution Manager and SAP Best Practices for Chemicals
Project Management for Solution Implementation
Project Planning
Project name, team members, milestones, solution template,
system landscape
Business Blueprinting / Scoping
Business scenario documentation
System Configuration / Prototyping and Testing Installation, configuration, master data, test case
documentation
SAP Solution Manager
SAP Best Practices for Chemicals Template
SAP Best Practices for Chemicals Content
for SAP Solution Manager
Business content for all preconfigured scenarios
Scenario Descriptions, Business Process Documentation,
Scenario Overviews
Configuration content
Localization, master data, deployment information
Building block descriptions with configuration structure
Installation guides, configuration guides
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SAP Best Practices for Chemicals V1.603 Solution Manager Template
Goto http://service.sap.com/solutionmanager Click at following path : Overview Media Library SAP Best Practices Content &
Download the transport file for the relevant SAP Best Practices version and importthe file into the Solution Manager
SAP Best Practices for Chemicals V1.603 Solution Manager Templates transportsare available for U.S & Germany
SAP Best Practices for Chemicals & EHSM V1.605 Solution ManagerTemplate
SAP Best Practices for Chemicals & EHSM V1.605 Solution Manager templates areshipped with ST-ICO 150_700 support package (SP) 31
Goto http://service.sap.com/swdc
Click at following path : Support Packages and Patches
Browse our DownloadCatalog SAP Technology Components SAP Solution Manager SAP
Solution Manager 7.0 EHP 1 Entry by Components Solution Manager ABAPStack ST-ICO 150_700 Support Packages
Download the transport file for ST-ICO 150_700 support package (SP) 31 andimport the file into the Solution Manager
SAP Best Practices for Chemicals & EHSM V1.605 Solution Manager Templates
transports are available for U.S
Installation of SAP Best Practice content for Solution Manager
http://service.sap.com/solutionmanagerhttp://service.sap.com/swdchttp://service.sap.com/swdchttp://service.sap.com/solutionmanager -
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The following steps are required for using SAP Best Practices templates in Solution
Manager for Implementation Projects:
Project Administration (SOLAR_PROJECT_ADMIN):
Create anew implementation project in Solution Manager
Select the SAP Best Practices template
Select relevant SAP Best Practices scenarios (from the selected template)
Maintainsystems with logical components and development systems
Business Blueprint (SOLAR01) :
Analyze Business Information (available through selected SAP Best Practices Template)as basis for refining Business Blueprint
Re-Define scenario scope by selecting relevant scenarios from SAP Best Practices
Template
Configuration (SOLAR02) :
Get guideline for SAP Best Practices usage and detailed configuration content
Consider configuration documentation on scenario and Building Block level
Walk through configured scenarios by using the Business Process Documentation
Usage of SAP Best Practices Templates in Solution Manager for
Implementation Projects
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Summary
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Comprehensive Tools for Easy, Accelerated SAP Best
Practice for Chemicals Implementation
SAP Best Practices for Chemicals
Implementation Support
for SAP Best Practices
Preconfigured Settings
Preconfigured Reports
PreconfiguredPrint Forms
Sample Master Data
Scenarios & Business
Process Documentation
Configuration
Documentation Configuration Guide
Quick Guide forInstallation
Training Material & Demos
Enhanced Computer Aided
Test Tool(eCATT)
SAP Solution Builder
Activation Supportfor SAP Best Practices
Graphical Scenario Selection
Organizational Structure
Composer
Master Data Personalization
Automated Installation
SAP Solution Manager
Life-cycle Management
for SAP Solutions
Integrated Content,
Tools, Methodologies
(including SAP Best Practices
for Chemicals)
Solution Maintenance
Real-time System & Business
Component Monitoring
Incident Management
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SAP Best Practices reduces Deployment Time
* Note: average savings compared to classic from scratch implementations, based on a 2007 survey of SAP partners and customers
Traditional Project Go Live &Support
Final PrepRealizationBlueprintProject Prep
Implementation with SAP Best PracticesGo Live &Support
Final PrepRealizationGap
AnalysisProject Prep Avg. 32%
Savings*
30% savings
50% savings
40% savings
20% savings
20% savingsProject timeline
Traditional Project
Implementation with Best Practices
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SAP Best Practices: Proof Points
SAP Best Practices packages add significant value to an implementation projectregardless of country, company size, or prior experience with SAP
Source: Q3/Q4 of 2003 survey resultsindependent study conducted by University of Ludwigshafen, Germany, n > 200
On average, customers reported the following
improvements
Project cost reduction of 20%
Reduction of post-go-live corrections of 34%
TCO improvement (over three years) of 11%
Improvement of alignment between implemented
solution and customer requirements of 41%
Overall improvement of customer satisfaction withproject of 28.5%
Reduction of project risk of 71%
Reduction of process cost of 22%
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Implementation
Acceleration:
Average implementation time was 4.2
months for over 20 sample projects in
US and Latin America in 2006.
Reduce consulting and customer
project resources by an average of
50%. Reduce total implementation time by
an average of 32%.
Meeting customer needs:
On average, deliver a 72% match to
customer requirements1
Worldwide studies have proven the value of SAP Best
Practices
15
150
375
1045
0 200 400 600 800 1000 1200
PLM IT
CRM/BI
SCM, SRM
ERP
15
65
436
195
30
400
2250
3345
0 1000 2000 3000 4000
CRM/BI
PLM IT
ERP
SCM, SRM
Median
Arithmetic Mean
n = 51
Time Reduction (person hours)
Cost Reduction ( in 1000 Euros)
Without SAP Best Practices,
the project would have been
more complex. The overall
project was speedier.2
1Results of a 2006 - 2007 SAP survey among customers who
incorporated SAP Best Practices in their implementation projects.
22004 SAP Best Practices study by Ludwigshafen University
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7/21/2019 BP Chem Accelerated
46/49
2011 SAP AG. All rights reserved. 46
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7/21/2019 BP Chem Accelerated
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2011 SAP AG. All rights reserved. 47
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7/21/2019 BP Chem Accelerated
48/49
2011 SAP AG. All rights reserved. 48
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7/21/2019 BP Chem Accelerated
49/49
SAP Best PracticesFoundation for your success
Packages Tailored to Meet Midmarket NeedsSound foundation for preconfigured, ready-to-use business scenarios based on SAPs deep industryexperience
Rapid Implementation and Reduced CostsTools, content, and methodology to reduce costs compared to traditional approaches
Prepackaged Business ExpertiseReusable documentation and configuration which can be adapted to specific needs
Create or Extend Your Business SolutionsUse the fully documented implementation procedure including the automation and personalizationtools as the basis to create your own SAP Business All-in-One solution
Build a Working PrototypeHave a working, fully-documented prototype in only a few days right out of the box
Improve Project Performance and Customer UnderstandingUse SAP Best Practices as an integrated tool for evaluation, training, and implementation