Boulder facility slides express

© 2002 IBM Corporation

IBM Global Services

IBM Confidential

1

Welcome toBoulder, Colorado


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IBM Confidential

2

IBM Boulder Site Overview

Rich EvansBCRS Account Services Manager

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© 2005 IBM CorporationIBM Confidential

IBM BCRS Boulder….an ideal location

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BCRS Site Selection Criteria Abundance Of Skilled

Workforce

Large Academic Community

Stable Climate

Redundant Energy

Transportation Hub

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Site Risk Profile

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Corporate Reliability Criteria

Dual Power Support utility power sources to the site power paths to all data center buildings power paths for dual powered devices

Backup Power Support UPS battery power system with N+1 redundancy EPS generator power system with N+1 redundancy On site diesel fuel storage

Redundancy Dual power feeds to all computer room air conditioners Redundant air conditioning units on the raised floor Redundant (N+1) components in all critical systems

Maintenance Concurrent maintenance capability down to the PDU level Preventative maintenance schedule for all critical systems Monthly testing of backup power generator systems Yearly “drop dead” test of all backup systems

Staffing 24 x 7 x 365 on site security, facilities maintenance, and operations staff

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Boulder Capacities

Customer Service and Operations also

hardened

Redundant Excel Energy Electrical Service

Stable Climate

Stable Utility Power Grid

Total commercial raised floor space

310,000 sq. ft. / 96,875 sq. m.

UPS Capacity - 31 Modules, 30,500 kva

EPS Capacity - 30 Generators, 44,400

kva

Chiller Capacity – 10,200 tons (35,873 Kw)

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IBM BCRS Boulder BUILDING 023 DATA CENTER

90k Sq. Ft. Raised Floor

4 - 1000Kva UPS Modules

4 - 3200 KVA Generators

3 - 600 Ton Chillers

58 Thirty Ton CRAC Units

Primary and Backup Humidification Systems

Static Transfer Switches For all PDU’s

VESDA Smoke Detection

Critical System Monitoring by American Auto Matrix/Modicon

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EPS and UPS Characteristics

UPS / Batteries provide 15 minutes of continuous power

EPS Generators online in under 30 seconds UPS filters incoming utility power 48 hour fuel storage capacity onsite All systems fully redundant

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Raised Floor Environment

Open architected, multi-customer Water detection under the floor Smoke and fire detection Multi zoned sprinkler system IT equipment modeling and profiling

capabilities Hot aisle cold aisle equipment layout Under floor cable management PDUs loaded to 45% capacity for fail

over requirement

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Energy Management Maximize raised floor power utilization Seal all floor hole penetrations Use modeling tools to manage I/T loading Maximize A/C unit efficiencies Turn off A/C units where possible Fewer A/C units on line may be cooler

Koldlok tile inserts for airflow management Tileflow modeling software

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Environmental Systems

Room temperature requirement is 72° F (22.2°C) +/- 2 Multiple redundant AC units on the floor Water temperature supply is 48° - 50°F (9°C – 11°C) Under floor air temperature of 55° - 60°F (13°C – 15°C)

Relative Humidity requirement is 45% +/- 5% Low ambient humidity / continuous steam

generation Central plants with individual building backup

systems

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Data Center EfficiencyExisting and new data centers



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14

Physical Security Overview

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Site Demographics

Security Services provided to– 5,500 Employees

– 2.4m Square Feet

– Approximately 400 Acres

Business Unit or Product Name

Presentation Title | Presentation Subtitle | Confidential © 2004 IBM Corporation

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© 2008 IBM Corporation16

Site Physical Security

Site Security Responsibilities Physical Security Emergency Planning Information Protection Incident Management Consistent - North American Processes

Staffing IBM Employees

IBM Security Manager IBM Employee Staff

Contracted Uniformed Officer Staff National Contract (Wackenhut Corp.) Activity Directed by IBM Employees

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Boulder Security Five Levels

Site access (perimeter security)

Building Access

BCRS Access

Raised Floor Access

Tape Library Storage Access

Computer Controlled

CAS Badge System

Biometric Access

24 Hour Guard Service

Site Security Patrols

Closed Circuit TV Monitors



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Site Physical Security Site Physical Security Controls

24 x 7 x 365 Operations Center Crisis Management Center Site Emergency Plan

Devices on Emergency Power Exterior / Interior Patrols Digital Closed Circuit Television/Recording (CCTV) Alarm System – Doors/Panic/Motion/Fire Alarmed Perimeter Fence Turnstile Entries Lobby and Loading Dock Processes Vehicle Access Control Facility Landscaping Guidelines Critical Utilities Secured



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Site Physical Security

Badge Access Control System All Access Management Reviewed/Approved

Campus and Internal Area Access - Separated Employees, Contractors, Visitors - Visible IDs

Controlled Access System (CAS) Security Issued Magnetic Stripe Badge Security Issued Smartcard Badge (Biometrics) CAS National System (Casi-Rusco / G.E) Forced Access Reviews

Scheduled and Incident Driven Reporting"Fail Hard" SystemLost Badge Tracking



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Site Security Command Center



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Site Perimeter Security

Perimeter Fencing

Exterior CameraTurnstile Entrances



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Data Center Physical Controls “Mantrap” and Biometric Reader Access

Individual AreasFingerprint VerificationDual AuthenticationBadge-out Required (Anti-Passback)

All Doors AlarmedMonitored by Site Security with Periodic Testing

Closed Circuit Television (CCTV) Digital Cameras and Recorders with Alarm Pop-ups Doors and Emergency Power Off (EPOs) 24 Hour Recording / Minimum 30 Day Retention

Construction Requirements Wall Structure (Slab-to-Slab) with No Ground Floor Windows Adherence to Local Building and Fire Codes Scheduled Inspections



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Raised Floor Single Person Entry



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Access Authorization



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Raised Floor Control



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Security Process Controls

Access Control Electronic Request Form

Two Levels of Approval Process Based on Business Justification

Access Review Formal Reviews - Quarterly Minimum Formal Revalidations - Annually Minimum

Visitor Access Escorted at all Times Under Visual Surveillance No Raised Floor Tours No Customer Access



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Security Process Controls

Requirements IBM Security Standards Customer Contracts Customer Agreements (GSD331/GSD332/ISEC)

Terminology Restricted Access: Controlled Access 2 (CA2)

Data Center Command Center Tape / Media Libraries

Protected Access: Controlled Access 1 (CA1) Labs Print Areas



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Security Audit Readiness

SAS70 Certifications (Type 1 and Type 2) Sarbanes-Oxley PCI (Payment Card Industry) US Federal Government Audits IBM Corporate Audit Independent Third Party Audit Customer Specific Audit Self Assessment Compliance Internal Business Controls Reviews/Audits

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Emergency Preparedness

Emergency Planning – Planning for Natural and Manmade Events– Crisis Management Team– Testing and Training

Emergency Response – Security, Fire, Chemical and Medical Incidents– Timely PD/FD/EMS Response– On-site Emergency Medical Technicians

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Incident Management

Investigation and Case Management– Asset Loss– Threats and Acts of Violence– Pre-Employment and Background

Provide Support to:– HR Related Issues/Incidents– I/T Security Related Incidents


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IBM Confidential

31

Facility Tour

Boulder facility slides express

Business

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