Botla PhD Questionnaire

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Questionnaire

Date: 15/08/2011

To---------------------------------------------

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Subject: Requesting your participation in Ph.D research on the topic Rethinking the Organization

Sir,

This research is in partial fulfillment for the Ph.D degree in Osmania University.

I am Lakshmaiah Botla doing Ph.D on the topic Rethinking the Organization: Organizational Goals and HRM

Practices for effective Transformational Change under the guidance of Prof. Kondur Harigopal, president ofInstitute of Advanced Management Education and Entrepreneurship (IAMEE).

The study Rethinking the Organization clearly makes a distinction of organizational goals into outcome goals andcausal goals. The outcome goals are profit, market share etc. and causal goals suggested are four, viz. 1. Knowledgemanagement, 2. Competitiveness, 3. Corporate Entrepreneurship & Wealth Creation and 4. Socio-TechnicalSystems.

The study makes the following hypotheses:

1. The causal goals are responsible for outcome goals.

2. Companies where HRM practices are linked with causal goals are more successful than companies with

outcome goals.

3. Transformational change is possible in the organizations where HRM practices are congruent with causalgoals.

The study has the potential to understand the multi-dimensionality of organizational goals and their linkage withHRM practices both conceptually and empirically.

This questionnaire can be completed in 30 minutes. There are no correct or incorrect answers. Your first responseis often the most accurate. Spontaneous answering is well appreciated.

It would be helpful to receive the completed questionnaire before August 30, 2011

I give my personal pledge that all information will be treated confidential. As a courtesy and token of appreciationof your cooperation, a summary of the studys result will be published and made available to you if you require it.

Your effort will help industry and the next generation of managers and teachers.

Sincerely,

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Lakshmaiah Botla Prof. Kondur HarigopalPh.D Scholar & Faculty at IAMEE PhD Supervisor & President, IAMEEE-mail: [email protected] & [email protected] E-mail: [email protected]

Part: A. 1

1. Name of the Organization: ----

2. Name of the Department: ---

3. Name of the Person: --- 4. Age --

5. Designation: --- 6. Marital Status ---

7. Experience: overall experience---

S.No

Company Name Designation Grade

1 Present company ---2 Previous company--

8. Qualifications:

GraduationPostGraduationAdditionalDiplomasothers

9. Trainings undergone

S.No Name of Training Duration Location

iiiiii

10.When are you likely to get your next promotion? Pl. Check your response ().

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2 years 3 years 4 Years 5 years

11.My future plans are:

a) --

b) --

12.Contact Address: ---

Tel: --- Fax/E-mail --

13.Do you wish to receive the final report/result (Please tick ) Yes/No

PART A.2

14.Generally, any performance is measured by some or all of the following Outcomesthough theirconsidered importance may differ from company to company.

Please indicate the order of priority of these performance outcomes, as you understand, for your company is.

Each outcome measure may be given a rank from 1 to 5 in terms of importance to your company. Pl. Checkyour response ().The scale ranges from very low importance (1) to very high importance (5)

S.No

Organizational performance measures Ranking()

1 2 3 4 5

1 Profit maximization

2 Shareholder value maximization

3 Customer value maximization

4 Employee value maximization

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5 Stakeholder value maximization

6 Any Other ---------------------

7 Any Other ----------------------

15. Please provide the following information about your company?

a. Sales or Revenue: -- Year: ---

b. Profit in the above year ---

c. Market capitalization ---

d. Market share ---

e. Employee turnover ---

Part: B

Knowledge Management

Knowledge management refers to any intentional and systematic process or practice of creating,

acquiring, capturing, sharing and using productive knowledge, wherever it resides to enhance

learning and performance in organization. The primary goal of any successful company must be

knowledge management

I. How do you rate your company with reference to (w. r. t) Knowledge Management? Pl. Checkyour response ().

Note: SD= Strongly Disagree; DA= Disagree; U= Uncertain; A= Agree;

SA= Strongly Agree

S.No

Questions SD(1)

DA2

U3

A4

SA(5)

1 In our company knowledge about market conditionsis continuously gathered to create customer value

2 Our company provides a wide range of formal andinformal platforms for sharing experiences amongemployees across different teams, sections,departments and locations

3 Our company brand value is because of better knowledge management

4 Tacit knowledge (employees experiences, opinions, perspectives, perceptions, etc.) is converted into

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explicit knowledge (documented-manuals, reportsetc.) on a continuous basis and vice versa

5 We wish our company should spend more time onreviewing and analyzing our previous projects to drawlearning experiences for current and future projects

6 Knowledge Management measurement tools* are usedin our company to monitor maturity levels ofKnowledge Management practices (*CMM, PCMM,Intellectual Asset Monitor, Skandia Navigator, EFQM

Excellence Model, Technology Value Pyramid)

7 Our company is very bureaucratic to change itspractices and priorities based on new knowledge andinsights

8 Our company is linked to a wide range of externalnetworks (industry, govt., academia, R&D etc.) and

uses its contacts to gather useful knowledge and skills9 Our company is lacking in Business Intelligence tomake informed decisions

10 In our company technology is employed to createknowledge based institutional memory which isaccessible to the stakeholders

11 Knowledge flows freely throughout the companylevels without hindrance and hoarding

12 Our employees consider that sharing knowledge is

detrimental for their career

13 In our company, employees are encouraged toorganize into knowledge groups

II. How critical are the following factors for effective knowledge management in yourcompany? Pl. check() your responses on the rating scale below

Not at all Important (1) ---------------------------------Most Critical (5)

S.No Critical Success Factors(CSFs) Ranking()

1 2 3 4 5

1 Customers2 Employees3 Systems and Processes4 Business Intelligence and Competitors

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5 Business Environment6 Technology

Competitiveness

Competitiveness is the ability to provide products and services more effectively and efficiently

than others with sustained increase in productivity to offer more value to customer.

Competitiveness refers to performance that is earned rather than borrowed. The competitive

company proactively serves customers by offering a unique value that cannot be duplicated by

other players in the market.

I. How do you rate your company w. r. t. Competitiveness? Check () your response


SA= Strongly Agree

S.No

Questions SD(1)

DA2

U3

A4

SA(5)

1 Our company very often initiates market-relatedactivities (e.g. competitive price, quality, delivery time

etc.) ahead of other competitors2 Our companys principal/target market demands highquality standards on our products/services which weare not able to satisfy

3 Our employees exhibit precision, analysis, andattention to details of products/services in servingcustomers

4 Our employees need more empowerment to deliver

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superior value to the market5 Our company benchmarks with other successful

companies to create competitive advantage6 A higher degree of strategic-fit among the operating

processes is necessary for our company to be more

competitive7 Our company is the first to introduce newproducts/services in to the market

8 Better value to customer is transferred through ourcompanys operational excellence

9 Our company leverages business environment bynetworking with other players

10 Our company is successful in predicting competitorsmarket activities

11 Our company makes use of new technologies andprocesses for better integration with stakeholders (e.g.

R & D, vendors etc.)12 Customer loyalty towards our products/services is low

13 Our company employs next practices rather than bestpractices alone to keep ahead of competition

II. How critical are the following factors for effective Competitiveness of your company?

Pl. check() your responses on the rating scale below


S.No Critical Success Factors (CSFs)

Ranking()

1 2 3 4 5

1 Customers2 Employees3 Systems and Processes4 Business Intelligence and Competitors5 Business Environment

6 Technology

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Corporate Entrepreneurship

Corporate entrepreneurship centers on re-energizing and enhancing the ability of a firm to

acquire innovative skills and capabilities. It is a process that goes on inside an existing firm,

regardless of its size, and leads not only to new business ventures but also to the development of

new products, services, technologies, administrative techniques, strategies and competitive

postures and more wealth creation.

I. How do you rate your company w. r. t. Corporate Entrepreneurship? Check () yourresponse


SA= Strongly Agree

S.No

Questions SD(1)

DA2

U3

A4

SA(5)

1 Our company is known for innovative solutions to

customer problems2 Our company is very knowledgeable of the customers

expectations of our products & services3 In our company there is less encouragement to think &

work on alternative ways of doing things better4 Our company is beset with non productive rules and

procedures that slow our performance5 Venture Team/Team Work in our company creates a

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feeling of ownership among employees6 Managers at all levels create a work climate which

encourages experimentation, and mistakes areconsidered a necessary part of improvement

7 Our company believes that leveraging uncertainty and

innovation are the keys for wealth creation8 In our company employees do not have free time(budgeted time) to focus on thinking fresh orexperimenting with new projects

9 There are several options within the company forindividuals (or Teams) to get financial support fortheir innovative ideas & projects

10 In our company Business Intelligence is madeavailable to employees to trigger thinking of newproducts/services

11 My company lacks technical know-how to develop

new products/services12 There are considerable opportunities amongemployees in our company for generating new ideaseven across departments or functional boundaries

13 Our company is slow in leveraging businessenvironment for its advantage through socialnetworking, IPR, venture capital etc.

14 In our company employees have practiced at least oneof the following: Innovativeness, risk-taking,proactiveness

II. How critical are the following factors for effective Corporate Entrepreneurship &Wealth Creation in your company?



S.No

Critical Success Factors (CSFs) Ranking()

1 2 3 4 5

1 Customers2 Employees3 Systems and Processes4 Business Intelligence and Competitors5 Business Environment6 Technology

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Socio Technical Systems

Socio Technical Systems (STS) refer to optimization of human element with the Technical

Systems. STS support all the operations of a company to maintain consistency, predictability and

sustainability of various functions. Systems help to align actions and behaviors with strategy

throughout organization, and channel individual and group efforts towards organizational

goals.

I. How do you rate your company w. r. t. Socio Technical Systems?


Note SD: Strongly Disagree, DA: Disagree, U: Uncertain, A: Agree, SA:

Strongly Agree

S.No Questions SD(1)

DA2

U3

A4

SA(5)

1 In our company the process of Customer RelationshipManagement(CRM) is standardized to capturecustomer knowledge from all the stakeholders

2 In our company proper systems are not in place for sharing employee experiences

3 In our company, exit-interviews are standardized togather and retain the explicit & tacit knowledge ofemployees leaving the company

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4 Our company has Quality certifications (TQM, CMM,PCMM etc.) that have helped to achieve acommanding respect in the industry

5 Social and technical systems in our company need tobe improved to reach high productivity consistently

6 We are not having enough safeguards in our systemsto maintain confidentiality and prevent leakage ofbusiness information

7 Our companys organizational structure is centralizedto encourage innovation within the company

8 Wealth creation through new products (certain %) as a policy has encouraged employees to generate newideas, products/services

9 Our company has a formal policy & process for conducting and evaluating experiments for generatingnew products

10 I have nothing to complaint about the current HRsystems in the company

11 In our company standard operating procedures areused for all important business processes

12 Our companys HR systems are effective incontributing to employee job satisfaction andperformance

13 Our company discourages moving managers todifferent functions to foster all-round learning

14 Our company has well-integrated systems for easyflow of information to the right part of theorganization at the right time

15 Company knowledge protection systems are in placewithin the company

16 Our company has incorporated excellence model toensure operational excellence for providingcompetitive edge

II. Rate the effectiveness of the Socio Technical Systems in our company in

contributing to the following?Pl. check () your responses on the rating scale below

Very Low (1) ---------------------------------Very High (5)

S.No

Organizational Causal Goalsand

HRM Practices

Ranking()

1 2 3 4 5

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1 Knowledge Management2 Competitiveness3 Corporate Entrepreneurship4 Wealth Creation

5 HRM Practices

HRM Practices

Strategic human resources management is the pattern of planned human resource deployments

and activities intended to enable an organization to achieve its goals. The various HRM

practices are designed and implemented to enable an organization to achieve its goals

I. How do you rate your company w. r. t. HRM Practices?

Pl. check () your responses on the rating scale below

Note SD: Strongly Disagree, DA: Disagree, U: Uncertain,

A: Agree, SA: Strongly Agree

S.No

Questions SD(1)

DA2

U3

A4

SA(5)

1 In our company HRM practices provide resources and

facilities for individual and collective (team)development of employees2 In our company Chief of HR (and HR Department) is

ignored in key strategic planning process3 Our company HRM practices provide competitiveness

as they are unique/different from other companies,hence cannot be copied by others

4 In our company HRM practices are linked with

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outcome goals* (*Outcome Goals: Profit, market shareetc.)

5 In our company HRM practices are congruent withcausal goals** more than outcome goals(**Causal Goals: Knowledge Management,Competitiveness, Corporate Entrepreneurship & WealthCreation and Socio Technical Systems)

6 In our company HRM practices support employees tobecome intrepreneurs

7 In our company HRM practices are instrumental fordeveloping firm-specific knowledge

8 We need better HRM practices to convert our company into learning driven organization

9 In our company employees have the appropriatecompetencies to meet the organizations causal goals

10 In our company individuals with innovativeideas/projects receive additional reward andcompensation beyond the standard reward system

11 In our company HRM systems are designed in tunewith individual differences among employees inachieving individual and company goals

12 In my company human capital is being accounted inthe balance sheet

13 Working in this company has a great deal of personalsatisfaction for me

14 In our company all employees need to be well-oriented in the philosophy, ethics, values, and businesspriorities of the company

II. To what extent the current HRM practices in our company contribute to

the following?

Pl. check () your responses on the rating scale below

Very Low (1) ---------------------------------Very High (5)

S.No Organizational Goals Ranking()

1 2 3 4 5

1 Knowledge Management2 Competitiveness3 Corporate Entrepreneurship & Wealth Creation4 Socio Technical Systems

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III. How do you rate individual HRM practices of your company in the

achievement of the following?

Pl. Distribute scores of 1 to 5 across the Causal goals as to how each

individual HRM practices are important to each of the Causal goals.For example, how important each of the Individual HRM practices are toKnowledge management, competitiveness, corporate entrepreneurship &wealth creation, socio-technical systemsGive (1) for very low importance and (5) to very high importance, in that order

S.No

HRMIndividualPractices

KnowledgeManagement

Competitiveness CorporateEntrepreneurship& Wealth Creation

SocioTechnicalSystems

1 Recruitment

and Selection2 Training andDevelopment

3 Rewards andCompensation

4 PerformanceAppraisal andManagement

5 Career GrowthIV. Causal goals and HRM Practices are instrumental to achieve outcome

goals. You had indicated the importance of outcome goals in

Question 14 (Part A-2).Please indicate the importance of each Causal goal given below in achievingthe outcome goals.Pl. Distribute scores of 1 to 5 across the outcome/performance goals as to howeach causal goal is important to each of the outcome goals.For example, how important is knowledge management for achieving: profit,shareholder value, customer value, employee value, stake holder valueGive (1) for very low importance and (5) to very high importance, in that order

S.No

Organizational Causal Goals&

HRM Practices

Outcome / performance goalsProfitmaximization

Shareholdervaluemaximization

Customervaluemaximization

Employeevaluemaximizati

on

Stakeholder valuemaximizat

ion

1 Knowledge Management

2 Competitiveness

3 Corporate Entrepreneurship &Wealth Creation

4 Socio-Technical Systems

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5 HRM Practices

V. HRM Individual Practices are instrumental to achieve outcome

goals. You had indicated the importance of outcome goals inQuestion 14 (Part A-2).

Please indicate the importance of HRM Individual Practices given below inachieving the outcome goals.Pl. Distribute scores of 1 to 5 across the outcome/performance goals as to howHRM Individual is important to each of the outcome goals.For example, how important is Recruitment and Selection for achieving: profit,shareholder value, customer value, employee value, stake holder valueGive (1) for very low importance and (5) to very high importance, in that order

S.No

HRM Individual Practices

Outcome / performance goalsProfit

maximization

Shareholder

valuemaximization

Customer

valuemaximization

Employee

valuemaximization

Stakehold

er valuemaximization

1 Recruitment and Selection2 Training and

Development3 Rewards and

Compensation4 Performance Appraisal

and Management5 Career Growth

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