Borrow Anywhere, Retu orrow Anywhere, Return Anywhere (BARA ...

Borrow Anywhere, Return Anywhere (BARA): Pilot Project Review

April 2011

Borrow Anywhere, Return Anywhere (BARA)

Prepared for the Libraries Nova Scotia Steering Committee

Prepared by the BARA Procedures Development Committee

Hennigar, Charlotte Janes, Debbie Costelo, Denise Parrott and Suzanne van den Hoogen;

and Katie Puxley

April 2011


Borrow Anywhere, Return Anywhere (BARA)

Pilot Project Review


Prepared by the BARA Procedures Development Committee: Andrew Poplawski, Ann



0

Borrow Anywhere, Return Anywhere (BARA):

Pilot Project Review


: Andrew Poplawski, Ann


Borrow Anywhere,

April 2011

TABLE OF CONTENTS

Executive Summary................................

Background ................................................................

How does BARA work? ................................

Borrower Registration

Borrowing Procedures

Returning Procedures

What Is Not Included In The BARA Program?

Communication Among Member Libraries

Promotion And Marketing ................................

Costs ................................................................

Documented Costs ................................

Undocumented Costs

Program Evaluation ................................

Usage Statistics ................................

Survey Methodology................................

Results………………………………………………………………………………………………………

Challenges ................................................................

Successes ................................................................

Recommendations ................................

Procedures ................................

Member Library Participation

Program Oversight ................................

Delivery …… ................................

Program Costs ……………………………………………………………………………………………….2

Conclusion................................................................

Appendices ................................................................

Appendix A. Notification of Returned Items Web Tool

Appendix B. Borrow Anywher

Appendix C. Usage Statistics

Appendix D. Press Releases

Appendix E. Promotional Materials

Appendix F. Procedure Development Committee Members


................................................................................................................................

................................................................................................

................................................................................................................................

Borrower Registration ................................................................................................

Borrowing Procedures ................................................................................................

ocedures ................................................................................................

What Is Not Included In The BARA Program? ................................................................

Communication Among Member Libraries................................................................................................

................................................................................................................................

................................................................................................................................

................................................................................................

................................................................................................

................................................................................................................................

................................................................................................................................

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………………………………………………………………………………………………………

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................................................................................................................................

................................................................................................................................

................................................................................................................................

Member Library Participation ................................................................................................

................................................................................................

................................................................................................................................

Program Costs ……………………………………………………………………………………………….2

..............................................................................................................................

............................................................................................................................

Notification of Returned Items Web Tool ................................

Borrow Anywhere, Return Anywhere Pilot Project Surveys

Usage Statistics ................................................................................................

Press Releases ................................................................................................

Promotional Materials ................................................................

Procedure Development Committee Members ................................

Return Anywhere (BARA): Pilot Project Review

1

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Program Costs ……………………………………………………………………………………………….21

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..................................................22

e, Return Anywhere Pilot Project Surveys ..............26

.....................................31

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.......................................41

Borrow Anywhere,

April 2011

Appendix G. Key Contacts

Appendix H. Memorandum of Agreement (MOA)

Appendix I. General Principles and Overarching Procedures

Appendix J. Statistical Informa

Appendix K. Staff FAQs

References ................................................................


Key Contacts ................................................................................................

Memorandum of Agreement (MOA) ............................................................

General Principles and Overarching Procedures ................................

Statistical Information Reported the During the Pilot

Staff FAQs ................................................................................................

.............................................................................................................................


2

..........................................42

............................43

....................................44

tion Reported the During the Pilot ..........................46

................................................47

.............................52

Borrow Anywhere,

April 2011

EXECUTIVE SUMMARY

The Borrow Anywhere, Return Anywhere (BARA) pilot program allows

over the age of 18 to obtain a library card from any participating library and to borrow and

return materials to any participating

public, university and community c

Implemented in September

has been well-received by Nova Scotians; a survey of the public

satisfaction rate with this service, and

BARA relies on in-kind contributions of staff time and program costs from member

libraries, with the Nova Scotia Provincial Library

small grants from NSPL to help launch the pilot, this program received no funding.

Using a simple web tool to track returned materials, BARA

communication among the staff

multi-type library program implemented in Nova Scotia

institutions worked together to such a degree

other has ensured no loss of returned materials and positive customer feedback

program.

The success of this pilot program

embrace the mandate of Libraries Nova Scotia

The Procedures Development Co

that the program continue. It is our hope that the foundations created by BARA will

opportunities to build the best possible multi

1 Université Sainte-Anne did not sign an MOA but unofficially agreed to take part.


The Borrow Anywhere, Return Anywhere (BARA) pilot program allows all

to obtain a library card from any participating library and to borrow and

any participating library of choice, free of charge. BARA is comprised of a

public, university and community college libraries in Nova Scotia.1

September 2009, this one year pilot program of Libraries Nova Scotia,

received by Nova Scotians; a survey of the public indicated a

satisfaction rate with this service, and over 20,000 items were returned throughout the pilot.

kind contributions of staff time and program costs from member

Nova Scotia Provincial Library (NSPL) providing coordination.

help launch the pilot, this program received no funding.

Using a simple web tool to track returned materials, BARA depends on collaboration and

staff of Nova Scotia libraries for its success. This was the first

program implemented in Nova Scotia, and the first time many staff in various

institutions worked together to such a degree. The willingness of these staff to work with each

other has ensured no loss of returned materials and positive customer feedback

pilot program emphasizes that Nova Scotians are more than ready to

embrace the mandate of Libraries Nova Scotia, to provide seamless, barrier-free library service.

The Procedures Development Committee which has prepared this review strongly

the program continue. It is our hope that the foundations created by BARA will

the best possible multi-type library service in Nova Scotia.

did not sign an MOA but unofficially agreed to take part.


3

all Nova Scotians

to obtain a library card from any participating library and to borrow and

BARA is comprised of all

pilot program of Libraries Nova Scotia,

indicated an 82% high

were returned throughout the pilot.

kind contributions of staff time and program costs from member-

coordination. Except for some

help launch the pilot, this program received no funding.

collaboration and

his was the first formal

and the first time many staff in various

he willingness of these staff to work with each

other has ensured no loss of returned materials and positive customer feedback about the

emphasizes that Nova Scotians are more than ready to

free library service.

strongly recommends

the program continue. It is our hope that the foundations created by BARA will provide

type library service in Nova Scotia.

Borrow Anywhere,

April 2011

BACKGROUND

Nova Scotia, with a population of just under one million

public library branches. These libraries function within different

always been a willingness to collaborate in providing library services. Several pre

reciprocal borrowing programs have been in place in Nova Scotia for many years. College and

university libraries in the Novanet

reciprocal borrowing and delivery to the home librar

through the Atlantic Scholarly Information Network (ASIN) and the Canadian University

Reciprocal Borrowing Agreement (CURBA).

and lending program to their patrons.

place among all academic and public libraries, in which materials

at a patron’s home library at little

Building on a strong working relationship, college, public and university libraries in the

province joined together in 2007 to form Libraries Nova Scotia

Scotians barrier-free access to member library resources and

live, work or study”.3 One of the shared services which this group identified for exploration was

“One Card”, a “Nova Scotia library card” for use at any member library

A committee of representatives

feasibility of a One Card program. In February 2008, this One Card Planning Committee

convened and began a jurisdictional scan of similar projects in Canada and the US, as well as a

review of options available within the

2 Initially called Nova Scotia Library, the name was changed in 2008 based on feedback to the

Committee at the 2008 Nova Scotia Library Association Conference.

3 Nova Scotia Libraries Steering Committee. (2007) Nova Scotia Library Year 1 Business Case, October

2007 - September 2008. Retrieved from

NSL_Business_Case.pdf. page 3.

4 Page 8.


th a population of just under one million, has 106 university,

. These libraries function within different organizations

to collaborate in providing library services. Several pre


Novanet consortium share an integrated library system and offer free

reciprocal borrowing and delivery to the home libraries, and university libraries share materials


Reciprocal Borrowing Agreement (CURBA). Public libraries also offer a free reciprocal borrowing

and lending program to their patrons. An informal but effective interlibrary loan system is in

place among all academic and public libraries, in which materials may be requested for delivery

little or no cost.

strong working relationship, college, public and university libraries in the

province joined together in 2007 to form Libraries Nova Scotia2, “with the goal of giving Nova

free access to member library resources and services regardless of where they

One of the shared services which this group identified for exploration was

a “Nova Scotia library card” for use at any member library.4

representatives from each library type was established to determine the


and began a jurisdictional scan of similar projects in Canada and the US, as well as a

review of options available within the technological structures of Nova Scotia libraries. In

Initially called Nova Scotia Library, the name was changed in 2008 based on feedback to the

otia Library Association Conference.

Nova Scotia Libraries Steering Committee. (2007) Nova Scotia Library Year 1 Business Case, October

September 2008. Retrieved from http://www.libraries.ednet.ns.ca/sites/default/files/


4

rsity, college and

organizations, but there has

to collaborate in providing library services. Several pre-existing


share an integrated library system and offer free

, and university libraries share materials


reciprocal borrowing

interlibrary loan system is in

be requested for delivery

strong working relationship, college, public and university libraries in the

, “with the goal of giving Nova

services regardless of where they

One of the shared services which this group identified for exploration was

pe was established to determine the


and began a jurisdictional scan of similar projects in Canada and the US, as well as a

technological structures of Nova Scotia libraries. In

Initially called Nova Scotia Library, the name was changed in 2008 based on feedback to the Steering

Nova Scotia Libraries Steering Committee. (2007) Nova Scotia Library Year 1 Business Case, October

http://www.libraries.ednet.ns.ca/sites/default/files/

Borrow Anywhere,

April 2011

October 2008, a Nova Scotia Library Association pre

Card and other multi-type library initiatives with library staff. Based on input from this meeting,

along with the research they had conducted, the Planning Committee filed a report with the

(then Nova Scotia Library) Steering Committee,

develop some type of formal reciprocal borrowing program

such a program.

A One Card Policy Committee was subsequently established to provide input into

overarching policies for a One Card

public library card as a One Card, as well as a partial pilot program among some member library

systems.

A Technical Implementation Committee was struck in March

choose a system for a reciprocal borrowing pilot. However, Nova Scotia libraries use six

integrated library systems. Without incurring significant

available which would allow one card to be shared among all systems.

committee did not recommend a

of borrowing anywhere and returning anywhere be explored.

recommended, if a pilot of a reciprocal borrowing and returning system were impl

that it be province-wide instead of

Libraries Nova Scotia Steering Committee approved a “Borrow Anywhere, Return Anywhere”

model, to be implemented as a one

2009.

In April of 2009, a “Borrow Anywhere, Return Anywhere” program FAQ was drafted

Appendix I) and presented by the Libraries Nova Scotia co

Board and the Council of Regional Librarians. Eac

program. In May, a project manager was named and a Procedures Development Committee

established to oversee development, implementation and review of the pilot.

Over the summer, the Procedures Development Committ

staff from all library types, one in Halifax and one in Antigonish. Through feedback from these

focus groups, procedures for the pilot were developed and a Memorandum of A


08, a Nova Scotia Library Association pre-conference session was held to discuss

type library initiatives with library staff. Based on input from this meeting,

with the research they had conducted, the Planning Committee filed a report with the

tia Library) Steering Committee, recommending that libraries in Nova Scotia

develop some type of formal reciprocal borrowing program and giving some parameters for

A One Card Policy Committee was subsequently established to provide input into

a One Card program. This committee recommended considering the


A Technical Implementation Committee was struck in March 2009, with a mandate to

or a reciprocal borrowing pilot. However, Nova Scotia libraries use six

. Without incurring significant costs, there was no technical solution

which would allow one card to be shared among all systems. Consequen

committee did not recommend a One Card product, but instead recommended that the

of borrowing anywhere and returning anywhere be explored. The

recommended, if a pilot of a reciprocal borrowing and returning system were impl

wide instead of being limited to only some libraries. In April


model, to be implemented as a one-year pilot project with all member libraries in September

In April of 2009, a “Borrow Anywhere, Return Anywhere” program FAQ was drafted

and presented by the Libraries Nova Scotia co-chairs at meetings of the Novanet

Board and the Council of Regional Librarians. Each consortium gave its approval for the pilot

a project manager was named and a Procedures Development Committee

established to oversee development, implementation and review of the pilot.

Over the summer, the Procedures Development Committee held two focus groups of


the pilot were developed and a Memorandum of A


5

session was held to discuss One

type library initiatives with library staff. Based on input from this meeting,

with the research they had conducted, the Planning Committee filed a report with the

recommending that libraries in Nova Scotia

some parameters for

A One Card Policy Committee was subsequently established to provide input into the

program. This committee recommended considering the


09, with a mandate to

or a reciprocal borrowing pilot. However, Nova Scotia libraries use six distinct

was no technical solution

Consequently, this

but instead recommended that the service

The committee also

recommended, if a pilot of a reciprocal borrowing and returning system were implemented,

limited to only some libraries. In April 2009, the


r libraries in September

In April of 2009, a “Borrow Anywhere, Return Anywhere” program FAQ was drafted (See

chairs at meetings of the Novanet

h consortium gave its approval for the pilot

a project manager was named and a Procedures Development Committee

ee held two focus groups of


the pilot were developed and a Memorandum of Agreement was

Borrow Anywhere,

April 2011

prepared and signed by all member libraries

provide information for staff in participating libraries, and a

returned materials. Each participating library identified one Key Contact, and all relevant

information was distributed through them by the project manager.

On September 8, 2009, the Borrow Anywhere, Return Anywhere pilot was launched

staff in all Nova Scotia Libraries5

public. In recognition of the launch, a ceremony was held

of Theology Library, attended by

HOW DOES BARA WORK?

Borrower Registration

All residents of Nova Scotia

university students, are eligible to register for a library membership, free of charge, at any

participating public, community college or university library in the province

this, Novanet libraries dropped their

public libraries eliminated visitor card fees for Nova Scotians.

With BARA, each participating library maintains its own

registration requirements, and a

to the borrower.

Each library’s patron database remains confidential.

personal borrower data was not shared amongst the library systems. Each participating library

issues its own library card. University and community college libraries accept library cards from

5 With the exception of Université Sainte

officially sign on.

6 This age was based on the existing

libraries vary in whether they provide memberships to clients below this age limit.


d by all member libraries (See Appendix H). A website was created to

provide information for staff in participating libraries, and a web tool was created to track


information was distributed through them by the project manager.

On September 8, 2009, the Borrow Anywhere, Return Anywhere pilot was launched

5. On September 28, the program was officially launched to the

In recognition of the launch, a ceremony was held on October 21 at the Atlantic School

of Theology Library, attended by then Minister of Education, Marilyn More.

?

All residents of Nova Scotia over the age of 186, plus all community college and


community college or university library in the province. To accommodate

this, Novanet libraries dropped their annual $35.00 fee for Off Campus Borrower cards and

public libraries eliminated visitor card fees for Nova Scotians.

ach participating library maintains its own age and borrower type

registration requirements, and all privileges and restrictions for each participating library apply

ibrary’s patron database remains confidential. Within the paramete

s not shared amongst the library systems. Each participating library


Université Sainte-Anne, which was informed of the project throughout but did not

This age was based on the existing Novanet policy for Off Campus Borrower memberships. Participating

libraries vary in whether they provide memberships to clients below this age limit.


6

. A website was created to

was created to track


On September 8, 2009, the Borrow Anywhere, Return Anywhere pilot was launched to

. On September 28, the program was officially launched to the

at the Atlantic School

community college and


To accommodate

for Off Campus Borrower cards and

age and borrower type

ll privileges and restrictions for each participating library apply

Within the parameters of the pilot,

s not shared amongst the library systems. Each participating library


, which was informed of the project throughout but did not

Novanet policy for Off Campus Borrower memberships. Participating

Borrow Anywhere,

April 2011

any Nova Scotia public, or university or commun

card.

Borrowing Procedures

Once registered, the patron

the lending library’s existing policies,

library, and must adhere to individual

other charges in one library system do not affect registration or borrowing privileges in

library system. If a patron uses a single library card to re

patron must report loss or theft of the card to all

registered.

Returning Procedures

Library materials borrowed from

participating library; however, local

returned directly to the lending library (

The receiving library attaches a

library of the return using the Notification of Returned Items Web Tool

this notification is received, the owning library removes the item from the patron’s record.

owning library does not charge any fines f

received at the receiving library

Borrowers are responsible for any fines or fees that have accrued between the due date

and the date of return at a participating library system. Any existing borrowing limits of the

owning library by format or type remain in effect until the owning library clears the items from

the patron record.

The receiving library sends the materials to the owning library wit

of receipt of the item. Delivery mechanisms vary according to internal procedures. Each

is responsible for the cost of the return of materials to the owning library.

Replacement costs for any items lost in transit are not cha

receiving library, but are incurred by the owning library.


any Nova Scotia public, or university or community college library, in lieu of issuing a separate

patron may use the library card to borrow materials according to

ibrary’s existing policies, is responsible for the materials borrowed from each

individual Libraries’ policies. Any borrowing restrictions, fines or

other charges in one library system do not affect registration or borrowing privileges in

uses a single library card to register in multiple library systems,

must report loss or theft of the card to all library systems in which

Library materials borrowed from a participating library may be returned

, local procedures may require some types of materials to be

returned directly to the lending library (including interlibrary loan materials and

attaches a BARA Return Slip to each item and notifies the owning

Notification of Returned Items Web Tool (see Appendix A

this notification is received, the owning library removes the item from the patron’s record.

owning library does not charge any fines for the period of time between when

the receiving library and the actual receipt of the materials by the owning library.


at a participating library system. Any existing borrowing limits of the


The receiving library sends the materials to the owning library within five

of receipt of the item. Delivery mechanisms vary according to internal procedures. Each

is responsible for the cost of the return of materials to the owning library.

Replacement costs for any items lost in transit are not charged to the bo

but are incurred by the owning library.


7

ity college library, in lieu of issuing a separate

may use the library card to borrow materials according to

is responsible for the materials borrowed from each

policies. Any borrowing restrictions, fines or

other charges in one library system do not affect registration or borrowing privileges in another

gister in multiple library systems, the

systems in which the patron is

be returned to any other

procedures may require some types of materials to be

and reserve items).

notifies the owning

Appendix A). When

this notification is received, the owning library removes the item from the patron’s record. The

when materials are

the owning library.


at a participating library system. Any existing borrowing limits of the


hin five business days

of receipt of the item. Delivery mechanisms vary according to internal procedures. Each library

rged to the borrower or the

Borrow Anywhere,

April 2011

As part of the Memorandum of Agreement, member libraries accepted common

Principles and Overarching Procedures (See Appendix J).

What Is Not Included In The

BARA is a fairly low-tech

systems of participating libraries.

fines pending in another library

items in one library system and request delivery to

managed as a staff-mediated interlibrary loan process.

BARA also does not standardise borrowing privileges. Each system has differe

patron accounts based on age or jurisdiction, and these accounts vary in borrowing parameters.

COMMUNICATION AMONG

The success of BARA was rooted in the willingness of staff at participating libraries to

work with each other throughout the pilot.

Libraries Nova Scotia, there was no

different types of libraries. Academic libraries work with each other through the Novanet

consortium and public libraries collaborate through the Council of Regional Librarians.

was the first collaborative work of both groups.

There was no overarching au

Novanet Chair act as co-chairs of Libraries Nova Scotia, and the BARA

to them on a regular basis. They, in turn, communicated with directors in their respective

sectors: the Novanet Chair to academic library directors, and the Provincial Librarian to public

library directors. The Provincial Librarian ensured that the Minister of Education (of which

Provincial Library was a division) was briefed.

The project manager, initially

subsequently the NSCC, was allocated time

the pilot program. She worked closely with the Procedures Development Committee, which

included a representative from each of: Acadia University Library, NSCC



Principles and Overarching Procedures (See Appendix J).

Is Not Included In The BARA Program?

tech system that does not connect the different integrated library

systems of participating libraries. Consequently, the program does not allow patrons to pay

library system. It also does not allow patrons to place direct holds

system and request delivery to a library of another system

mediated interlibrary loan process.

BARA also does not standardise borrowing privileges. Each system has differe


MONG MEMBER LIBRARIES

was rooted in the willingness of staff at participating libraries to

work with each other throughout the pilot. Because this was the first major initiative of

there was no pre-existing communication infrastructure among staff in

ferent types of libraries. Academic libraries work with each other through the Novanet

consortium and public libraries collaborate through the Council of Regional Librarians.

was the first collaborative work of both groups.

There was no overarching authority for this pilot; the Provincial Librarian and the

chairs of Libraries Nova Scotia, and the BARA project manager

. They, in turn, communicated with directors in their respective

hair to academic library directors, and the Provincial Librarian to public


Provincial Library was a division) was briefed.

initially an employee of the Nova Scotia Provincial Library

was allocated time to manage the implementation and monitoring of


from each of: Acadia University Library, NSCC


8


system that does not connect the different integrated library

Consequently, the program does not allow patrons to pay

rons to place direct holds on

system; this is still

BARA also does not standardise borrowing privileges. Each system has different types of


was rooted in the willingness of staff at participating libraries to

his was the first major initiative of

communication infrastructure among staff in

ferent types of libraries. Academic libraries work with each other through the Novanet

consortium and public libraries collaborate through the Council of Regional Librarians. BARA

thority for this pilot; the Provincial Librarian and the

project manager reported

. They, in turn, communicated with directors in their respective

hair to academic library directors, and the Provincial Librarian to public


employee of the Nova Scotia Provincial Library and

to manage the implementation and monitoring of


from each of: Acadia University Library, NSCC Library Service,

Borrow Anywhere,

April 2011

Novanet, Halifax Public Libraries, and public libraries outside Halifax.

members communicated with staff in their respective jurisdictions

Key Contacts were appointed from eac

NSCC Library Services, and each university library facility in Nova Scotia.

called or emailed these Key Contacts

managed their concerns and questions.

As the pilot progressed,

issues that arose from the return of materials. Members of this group worked with each other

directly to ensure procedures were followed

the project manager.

The project manager received and collated quarterly pilot report

Contact and distributed quarterly

Development Committee and the

As support to the Key Contacts

maintained a BARA Staff Tools website (

included procedures for the pilot program, links to each member library’s procedures and

contact information for each of the

and support tools.

PROMOTION AND MARKETING

The support of the Nova Sc

Scotians was essential to the success of BARA.

Providing the only province

Department of Education supported the official launch of the BARA pil

2009 and announced the Feedback Survey to the province in November, 2010

B). The Provincial Library, then under the mandate of the Department of Education,

official website for BARA, provided access to BARA promotional tools and supplied


Novanet, Halifax Public Libraries, and public libraries outside Halifax. These committee

members communicated with staff in their respective jurisdictions.

were appointed from each of the public library regions in Nova Scotia,

NSCC Library Services, and each university library facility in Nova Scotia. The

Key Contacts at each phase of the pilot implementation and initially

questions.

Key Contacts began to contact each other directly to resolve

from the return of materials. Members of this group worked with each other

were followed consistently, and they became less dependent on

received and collated quarterly pilot report data

quarterly reports to the Libraries Nova Scotia co-chairs, the Procedures

e and the Key Contacts.

Key Contacts, Nova Scotia Provincial Library developed and

BARA Staff Tools website (http://librariesns.ca/content/staff


contact information for each of the Key Contacts, printable publicity documents

ARKETING

he support of the Nova Scotia Department of Education, member libraries and

Scotians was essential to the success of BARA.

province-wide media announcements to the public, the N

Department of Education supported the official launch of the BARA pilot project in

2009 and announced the Feedback Survey to the province in November, 2010

, then under the mandate of the Department of Education,

official website for BARA, provided access to BARA promotional tools and supplied


9

These committee

h of the public library regions in Nova Scotia,

The project manager

at each phase of the pilot implementation and initially

began to contact each other directly to resolve

from the return of materials. Members of this group worked with each other

became less dependent on

data from each Key

chairs, the Procedures

, Nova Scotia Provincial Library developed and

http://librariesns.ca/content/staff-tools) which


documents, BARA forms

member libraries and Nova

wide media announcements to the public, the Nova Scotia

ot project in October,

2009 and announced the Feedback Survey to the province in November, 2010 (See Appendix

, then under the mandate of the Department of Education, hosted the

official website for BARA, provided access to BARA promotional tools and supplied bookmarks

Borrow Anywhere,

April 2011

and posters to participating libraries

card, were designed by Halifax Pub

With no external funding, individual libraries largely owne

program, endorsing and advertising this service through their websites,

posters, etc. However, it is the residents of Nova Scotia who beca

best marketing tool and public

profited from the overall positive feedback of Nova Scotians across the province.

“Libraries are my church; BARA is my cathedral.”

Public Survey respondent

COSTS

There are several elements associated with the cost of this pilot, some of which have

been quantified, with a total documented cost

Documented Costs

The Nova Scotia Provincial Library took on a c

leadership, meeting space, printing,

The cost of shipping materials to owning libraries was tracked during the one year pilot

a total of $ 5,123.22 was reported by partici

with the project. Of this amount, $1,819.31 was reported in the final quarter, June 10 to

September 9, 2010.


participating libraries. These posters and bookmarks, as well as an optional tent

card, were designed by Halifax Public Libraries (See Appendix D).

With no external funding, individual libraries largely owned the promotion of this

endorsing and advertising this service through their websites, listserv

etc. However, it is the residents of Nova Scotia who became and continue

public advocates for this project. As a result, BARA has generously


“Libraries are my church; BARA is my cathedral.”


uantified, with a total documented cost of $ 37,778.22.

The Nova Scotia Provincial Library took on a coordination role with the pilot, providing

leadership, meeting space, printing, and covering expenses for some meetings.

The cost of shipping materials to owning libraries was tracked during the one year pilot

total of $ 5,123.22 was reported by participating libraries as the shipping costs associated

Of this amount, $1,819.31 was reported in the final quarter, June 10 to


10

. These posters and bookmarks, as well as an optional tent

d the promotion of this

listservs, newsletters,

continue to be the

advocates for this project. As a result, BARA has generously



oordination role with the pilot, providing

The cost of shipping materials to owning libraries was tracked during the one year pilot,

pating libraries as the shipping costs associated

Of this amount, $1,819.31 was reported in the final quarter, June 10 to

Borrow Anywhere,

April 2011

Table 1 Nova Scotia Provincial Library In

Description

Administrative Costs (correspondence, planning, budgeting, payments)

Discretionary Grants (ECRL, HPL, PARL

Lost Materials

Meeting Expenses

Printing Costs (Bookmarks, Return Slips)

Project Management Time (Estimated Costs)

Teleconferences

Total Known Costs

Table 2 Participating Library Shipping Costs

Description

Lost Materials $0.00

Shipping Costs $ 5,123.22

Total Known Costs $ 5,123.22

Undocumented Costs

Staff Time

Handling returned materials

staff spent handling returned material.

pilot. Of note, the amount of time reported per item decreased throughout the pilot.

Registering new patrons

patrons for this service.

Meeting and project work

committees for this project has not been factored as an additional cost.

Printing

Individual libraries assumed the printing of

once the original allotment of return slips, etc. had been depleted

Travel

Only travel costs supported by NSPL were captured. Costs

including committee meetings

report.


Nova Scotia Provincial Library In-kind Contribution

Administrative Costs (correspondence, planning, budgeting, payments) $ 743.00

(ECRL, HPL, PARL, NSCC) $ 14,000.00

$2.00

$ 1,676.00

(Bookmarks, Return Slips) $ 2,609.00

Time (Estimated Costs) $ 13,325.00

$ 300.00

$ 32,655.00

Participating Library Shipping Costs

$ 5,123.22

.22

Handling returned materials - The largest of the undocumented costs was the time

staff spent handling returned material. A total of 1,747.8 hours was reported in the one year

me reported per item decreased throughout the pilot.

patrons - Also not calculated was the time spent registering new

Meeting and project work - The meeting time and project work by the various

has not been factored as an additional cost.

Individual libraries assumed the printing of return slips and other promotional material

once the original allotment of return slips, etc. had been depleted.

supported by NSPL were captured. Costs for meetings at various levels

and library staff orientations were not documented for this


11

$ 743.00

,000.00

$2.00

6.00

$ 2,609.00

$ 13,325.00

$ 300.00

.00

The largest of the undocumented costs was the time

A total of 1,747.8 hours was reported in the one year

me reported per item decreased throughout the pilot.

Also not calculated was the time spent registering new

The meeting time and project work by the various

return slips and other promotional material

for meetings at various levels,

were not documented for this

Borrow Anywhere,

April 2011

Shipping Supplies

In addition to assuming the cost of returning material to the owning l

libraries also assumed the additional costs associated with s

bags, tape and other packaging materials

Concerns

A major concern in relation to the ongoing costs of this initiative is with shipping costs.

existing delivery systems change, current shipping methods for BARA returns

re-evaluated. There are several points for consideration. The first is the volume being shipped

and whether future methods of shipping will be able to handle this

Library Book Rate, which is currently for print materials only.

up a significant portion of materials returned through BARA, and these are not covered by the

Library Book Rate and therefore

Expedited Parcel rate.

PROGRAM EVALUATION

Usage Statistics

The following data was retrieved from the Web T

In all, 20,666 BARA items were tracked via the web tool during the pilot.

spread across the province with the

proportion of BARA return (19.5%)

second (15.4%) and Annapolis Valley Regional Library (AVR) third (13.6%). The most significant

proportion of BARA returns were owned HPL (66%).


In addition to assuming the cost of returning material to the owning l

libraries also assumed the additional costs associated with shipping supplies such as mailing

bags, tape and other packaging materials

concern in relation to the ongoing costs of this initiative is with shipping costs.

existing delivery systems change, current shipping methods for BARA returns

There are several points for consideration. The first is the volume being shipped

and whether future methods of shipping will be able to handle this volume. The second is the

Library Book Rate, which is currently for print materials only. Audiovisual materials


and therefore must be shipped through more expensive

ng data was retrieved from the Web Tool and analysed using MS Excel.

20,666 BARA items were tracked via the web tool during the pilot.

spread across the province with the Halifax Public Libraries (HPL) system receiving the

of BARA return (19.5%), with Colchester-East Hants Public Library (CE

(15.4%) and Annapolis Valley Regional Library (AVR) third (13.6%). The most significant

BARA returns were owned HPL (66%).


12

ibrary, individual

hipping supplies such as mailing

concern in relation to the ongoing costs of this initiative is with shipping costs. If

existing delivery systems change, current shipping methods for BARA returns may have to be

There are several points for consideration. The first is the volume being shipped

The second is the

udiovisual materials, which make


more expensive means, such as

ool and analysed using MS Excel.

20,666 BARA items were tracked via the web tool during the pilot. Returns were

receiving the highest

East Hants Public Library (CEH) a close

(15.4%) and Annapolis Valley Regional Library (AVR) third (13.6%). The most significant

Borrow Anywhere,

April 2011

The average transit time for materials returned through BARA

days, just over the procedural recommendation of 5 days

University and college libraries regi

pilot, with over 500 of these patrons using external library cards to register

items borrowed by off-campus borrowers during the pilot, over 4,500 were withdrawn using

external library cards.

Detailed tables on usage statistic by library is available in Appendix

Survey Methodology

In order to assess the success and

designed to target the three groups tha

staff who deliver and promote it

up in SelectSurvey by staff at NSPL

September 30, 2010. Both the Staff and Public survey links were sent to Key Contacts on

October 15, 2010. All surveys closed on January 31, 2011.

The Public survey, which

about their reciprocal borrowing pilot, asked

other libraries they used to borrow and return materials,

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

AC

AD

IA

AST

AV

R

CB

R

CB

U

CE

H

Number of BARA Returns by Library as % of Total

% Returned Owned Elsewhere


transit time for materials returned through BARA during t

er the procedural recommendation of 5 days.

and college libraries registered over 2,000 off-campus borrowers during the

pilot, with over 500 of these patrons using external library cards to register. Of the

campus borrowers during the pilot, over 4,500 were withdrawn using

Detailed tables on usage statistic by library is available in Appendix D.

e success and challenges of BARA, three overlapping surveys were

designed to target the three groups that form BARA: the public who use the service, the library

it and the Key Contacts who oversee it. These surveys were set

up in SelectSurvey by staff at NSPL. Key Contact were emailed survey links to their surveys on


October 15, 2010. All surveys closed on January 31, 2011.

, which was based on an unpublished survey by Ottawa

about their reciprocal borrowing pilot, asked respondents to identify their home library and

other libraries they used to borrow and return materials, for what purpose they used BARA

CE

H

CU

R

DA

L K

IL

DA

L LA

W

DA

L SX

TN

DA

L W

KK

EC

R

HP

L

KIN

GS

MSV

U

NSA

C

NSC

AD

NSC

C

PA

R

Number of BARA Returns by Library as % of Total

% Returned Owned Elsewhere % Owned Returned Elsewhere


13

during the pilot was 6.5

campus borrowers during the

Of the over 33,000

campus borrowers during the pilot, over 4,500 were withdrawn using

three overlapping surveys were

the service, the library

These surveys were set

. Key Contact were emailed survey links to their surveys on


ed survey by Ottawa’s SmartLibrary

to identify their home library and

for what purpose they used BARA,

PA

R

SMU

SSP

L

STFX

WC

R

% Owned Returned Elsewhere

Borrow Anywhere,

April 2011

their level of satisfaction with the

ever told anyone else about BARA.

Surveys for Key Contacts

position, the value of BARA to their patron

BARA as staff, and to rate the usefulness of the staff tools website and the web tool.

Contacts were additionally asked to identify delivery methods used, cost of promotional

material and other costs, if any.

In all three surveys, there were numerous opportunities

The Department of Education’s press release announcing the launch of the survey was

the only province-wide promotion

promote it to their patrons to the degree that they wished,

websites, blogs and listservs.

Results

There was a high response

Scotia libraries staff; 410 public surveys, 156 staff surveys and 17 key

completed. For the purposes of analysis

analysed together where their questions were the same

Public Survey

As the general public was asked to identify their home librar

sorted by library type (college, public and university). As the graph below shows, 74% of the

respondent identified a public library, 12% identified a university library, and 12% identified a

college library as their home library.


the program, ways to improve this service and whether they had

ever told anyone else about BARA.

and staff asked respondents to identify their type of library

, the value of BARA to their patrons and the public’s feedback, their satisfaction with

BARA as staff, and to rate the usefulness of the staff tools website and the web tool.

asked to identify delivery methods used, cost of promotional

there were numerous opportunities for commentary


wide promotion of the public survey. Member libraries were encouraged to

to the degree that they wished, which some did

response to the BARA surveys from both the public and from

staff; 410 public surveys, 156 staff surveys and 17 key contact surveys were

. For the purposes of analysis, the Key Contacts and the staff responses were

analysed together where their questions were the same (See Appendix A).

As the general public was asked to identify their home library, these responses were



college library as their home library.


14

whether they had

type of library and

their satisfaction with

BARA as staff, and to rate the usefulness of the staff tools website and the web tool. Key

asked to identify delivery methods used, cost of promotional

ary.


. Member libraries were encouraged to

which some did through their

public and from Nova

contact surveys were

and the staff responses were

y, these responses were



Borrow Anywhere,

April 2011

85% of the public respondents said

Few respondents were dissatisfied (about 1%). 12% did not know

survey. When the public satisfaction was measured against the type of home library there was

little variation in the rates of satisfaction.

In their commentaries, the

overwhelmingly expressed appreciation for

BARA. They reported using the program for

research/school, work and personal reasons.

Comments consistently noted the ease and

convenience of the program,

increase access to materials was the greatest

value.

Respondents noted cost and travel as

barriers to their library access

ability to return materials to any library greatly

increase library usage. “BARA is definitely

helpful in a place like Nova Scotia where

settlements are generally scattered, and public

transportation is limited.”

respondent)

Increased access to academic library

both work and school purposes

noted time and again.

“Most of the books I lend out are not available in the Novan

are far from my house and inconvenient to get to. With BARA I still have to go out of my way to

pick books up, but I can easily return them at my school library where I spend the majority of

my time.” (Public Survey respondent


respondents said they were very satisfied or somewhat satisfied with BARA.

Few respondents were dissatisfied (about 1%). 12% did not know about the service

. When the public satisfaction was measured against the type of home library there was

little variation in the rates of satisfaction.

In their commentaries, the public

expressed appreciation for

using the program for

research/school, work and personal reasons.

Comments consistently noted the ease and

, and that the

increase access to materials was the greatest

cost and travel as

library access and that the

ability to return materials to any library greatly

BARA is definitely

helpful in a place like Nova Scotia where

settlements are generally scattered, and public

” (Public Survey

academic library collections was important to many of the public for

both work and school purposes, and access to various collections for personal use was also

Most of the books I lend out are not available in the Novanet database and the public libraries



pondent from a school-housed public library)


15

satisfied or somewhat satisfied with BARA.

the service until this

. When the public satisfaction was measured against the type of home library there was

was important to many of the public for

ess to various collections for personal use was also

et database and the public libraries



Borrow Anywhere,

April 2011

A number of respondents also noted the environmental benefits of BARA:

“Environmentally it means I'm saving

reason for borrowing books period.

The public are aware of the limitation

services that could be added: “

because I have a hard time getting to the library sometimes with

on public transport. ...I wish, wish

(Public Survey respondent)

“I would like to receive a receipt when I return a book to another drop off point which is not

currently done in case a book or video goes missing. I would like to see my public library

website updated a little more quickly after I've returned a book to another site (if that's

possible and it might not be possible). However these are minor points. In m

service is EXCELLENT, and I would hate to see it discontinued.

Staff Survey

In the staff survey, respondents were

also asked to identify the type of library where

they are employed. 57% of respondents

at public libraries, 28% at university libraries,

9% at college libraries and 6% chose not to

answer.



Environmentally it means I'm saving from having to buy another book...which is my main

reason for borrowing books period.” (Public Survey respondent)

aware of the limitations of BARA but are already looking

services that could be added: “I use it mostly for personal reading. Return anywhere is great

because I have a hard time getting to the library sometimes with a busy schedule while relying

wish, wish I could pick up those books at my university library

I would like to receive a receipt when I return a book to another drop off point which is not

done in case a book or video goes missing. I would like to see my public library


possible and it might not be possible). However these are minor points. In m

service is EXCELLENT, and I would hate to see it discontinued.” (Public Survey respondent

respondents were

also asked to identify the type of library where

of respondents work

ublic libraries, 28% at university libraries,

9% at college libraries and 6% chose not to


16


which is my main

but are already looking ahead to other

I use it mostly for personal reading. Return anywhere is great

a busy schedule while relying

wish I could pick up those books at my university library...”

I would like to receive a receipt when I return a book to another drop off point which is not

done in case a book or video goes missing. I would like to see my public library


possible and it might not be possible). However these are minor points. In my opinion, this

espondent)

Borrow Anywhere,

April 2011

Staff respondents were also satisfied

with BARA: 64% were very satisfied and 23%

somewhat satisfied with the service.

The rate of satisfaction did not change greatly

when analysed against the staff respondents’

home library. While 40% of staff respondents

from colleges were very satisfied, the other 60%

were somewhat satisfied, giving a higher rate of

staff satisfaction overall than any other

institution type.

Staff also perceived BARA as being a valuable service to their library patrons

responded it was very or somewhat valuable to their users.

5.8%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%


Staff respondents were also satisfied

with BARA: 64% were very satisfied and 23%

somewhat satisfied with the service.

The rate of satisfaction did not change greatly

when analysed against the staff respondents’

40% of staff respondents

very satisfied, the other 60%

giving a higher rate of

verall than any other

Staff also perceived BARA as being a valuable service to their library patrons

responded it was very or somewhat valuable to their users.

5.8%0.6%

3.5%

28.3%

61.8%

Total

Value to

User[No Answer

Entered]

Don't know

Not valuable

Somewhat

valuable

Very valuable


17

Staff also perceived BARA as being a valuable service to their library patrons; over 90%

Borrow Anywhere,

April 2011

CHALLENGES

Most of the challenges that arose during the pilot r

participating library system has its own procedures. While any Nova Scotian

from any participating library free of charge, there are variations in the number or types of

materials they can borrow or access (in

membership level in that particular library system. Some public libraries, for example, limit the

number of materials that can be borrowed by patrons not in their postal code areas, and

academic libraries may offer limited services to off

Some confusion also arose around using a public library card to register at

libraries. Some clients did not understand that this still meant they had two separate

memberships, one for a public library system and one at

there had been some discussion of

that one card could be used in any participating

library card at a public library. There was also some confusion around not being able to use a

card from one public library system to obtain membership in another public library system.

Another challenge lay in the limitations of the program. BARA is an i

you may go to any library to set up membership and borrow, and you may return materials to

any library. Once this barrier-free access was in place, however, people wanted more. Patrons

asked to place holds in one system and pick them up in

the library where they returned materials, and to find out from staff in one library system what

they had on loan in another library system.

Some libraries indicated

processes. This sometimes led to staff error or misinterpretations in preparing and

documenting returns, which occasionally led to delays.


Most of the challenges that arose during the pilot related to the fact that each

participating library system has its own procedures. While any Nova Scotian may


materials they can borrow or access (in the case of electronic resources), depending on their



ies may offer limited services to off campus borrowers.

Some confusion also arose around using a public library card to register at


c library system and one at an academic library. Also, because

there had been some discussion of One Card, some staff and members of the

that one card could be used in any participating library or that they could use their



Another challenge lay in the limitations of the program. BARA is an in


free access was in place, however, people wanted more. Patrons

asked to place holds in one system and pick them up in another; to be able to pay their fines at


they had on loan in another library system.

indicated finding difficulty in ensuring that all staff were trained


documenting returns, which occasionally led to delays.


18

elated to the fact that each

may obtain a card


the case of electronic resources), depending on their



Some confusion also arose around using a public library card to register at academic


library. Also, because

members of the public thought

or that they could use their academic



n-person system;


free access was in place, however, people wanted more. Patrons

to be able to pay their fines at


ere trained in BARA


Borrow Anywhere,

April 2011

SUCCESSES

One important benefit of multi

the development of relationships and

Staff in participating libraries have learned more about each others’ oper

benefited all library customers. Some public libraries, for example, noted an increase in their

staff helping the public find materials in the Novanet system. This increased sharing of

resources means better access to more

Because of efficient staff communications, materials were returned to owning libraries

in a timely manner. Staff made significant efforts to meet turnaround goals defined in the

procedures. Good communications also meant that no items

libraries reported receiving back a number of returns for items which had been considered

“Lost”.

The greatest success of the pilot was that a simple but effective, Made

solution was implemented with no e

together to deliver great library service.

RECOMMENDATIONS

Based on the evaluation of th

recommends that Libraries Nova Scotia adopt the BARA program

considered are outlined below.

Procedures

Based on survey feedback from the staff and public, some procedures will

adjusted. We recommend that a committee be struck from

procedures and make recommendations for changes.


One important benefit of multi-type library staff collaboration on the BARA project is

the development of relationships and opportunities to discuss this and other library services.

Staff in participating libraries have learned more about each others’ operations, which

all library customers. Some public libraries, for example, noted an increase in their


resources means better access to more library resources for Nova Scotians.



procedures. Good communications also meant that no items were lost in transit.


The greatest success of the pilot was that a simple but effective, Made

solution was implemented with no extra funding; a testament to the good will of staff to work

together to deliver great library service.

evaluation of this one-year pilot, the Procedures Development Committee

recommends that Libraries Nova Scotia adopt the BARA program. Some slight changes to be

Based on survey feedback from the staff and public, some procedures will

adjusted. We recommend that a committee be struck from the Key Contacts to review existing

procedures and make recommendations for changes.


19

type library staff collaboration on the BARA project is

to discuss this and other library services.

ations, which has

all library customers. Some public libraries, for example, noted an increase in their




were lost in transit. In fact, some


The greatest success of the pilot was that a simple but effective, Made-in-Nova-Scotia

a testament to the good will of staff to work

year pilot, the Procedures Development Committee

Some slight changes to be

Based on survey feedback from the staff and public, some procedures will need to be

to review existing

Borrow Anywhere,

April 2011


To ensure continued universality of the program, it is recommended that

Scotia draft a Memorandum of Agreement

could ask participating libraries to take part in the program in perpetuity until a member

requests to leave. It is also important that any library which

so formally and with consideration for the other participating libraries.

that Université Sainte-Anne be approached to formally join BARA.

Program Oversight

We recommend that Nova Scotia Provincial Libra

support for the program by assigning a staff person to act as coordinator. This person

the contact for participating library staff who

supports the Web Tool and Webs

support tools.

Each participating library

Contacts are the individuals with the

contact for other member libraries

Contacts is maintained and updated as needed.

A steering committee could be set up, perhaps with repres

to work with the coordinator in ensuring the program continues to be revisited, updated and

evaluated. This committee could also revisit procedures, annually or as a series of questions

arise, and work with all Key Contacts

Delivery

BARA returns have been inexpensive

the chief means by which BARA-

rate is under review and should be

library delivery system has kept BARA return costs low. Metro member libraries pay a flat fee

for delivery service costs, and since this system bears the bulk of BARA returns, any changes in

billing may have a significant impact on



To ensure continued universality of the program, it is recommended that

Memorandum of Agreement to be signed by participating libraries. This MOA

ask participating libraries to take part in the program in perpetuity until a member

to leave. It is also important that any library which may in future request to leave do

so formally and with consideration for the other participating libraries. We also recommend

be approached to formally join BARA.

We recommend that Nova Scotia Provincial Library continue to provide functional

support for the program by assigning a staff person to act as coordinator. This person

the contact for participating library staff who may have questions about the process.

supports the Web Tool and Website, and a coordinator could field questions about these

Each participating library could continue to ensure that a Key Contact is appointed.

individuals with the most knowledge about the program and the first point of

contact for other member libraries. The coordinator from NSPL could ensure that the list of

is maintained and updated as needed.

A steering committee could be set up, perhaps with representatives from



Key Contacts to revise processes as necessary.

BARA returns have been inexpensive. This is largely because of the Book Rate, which is

-returned materials are shipped back to the owning library. This

rate is under review and should be monitored. In the Halifax metro area, a shared multi



may have a significant impact on the future costs of this program.


20

To ensure continued universality of the program, it is recommended that Libraries Nova

signed by participating libraries. This MOA

ask participating libraries to take part in the program in perpetuity until a member

may in future request to leave do

We also recommend

ry continue to provide functional

support for the program by assigning a staff person to act as coordinator. This person could be

have questions about the process. NSPL also

field questions about these

is appointed. Key

most knowledge about the program and the first point of

could ensure that the list of Key

entatives from Key Contacts,



largely because of the Book Rate, which is

returned materials are shipped back to the owning library. This

monitored. In the Halifax metro area, a shared multi-type



Borrow Anywhere,

April 2011

Multi-library systems which take part in BARA generally ship from branch libraries to a

central location and then mail items to the owning libraries

means of delivering these materials to central offices. Some use delivery vans and staff. In some

systems, staff deliver materials when they visit a central site. Some

parts of their delivery services, and others operate systems fu

overlap in these routes and systems. Efficiencies and cost savings could be found if member

libraries evaluated delivery services with an eye to coordinating and making the whole library

delivery system, and hence BARA,

Program Costs

Some costs will be incurred in the ongoing management of the BARA program, such as

conference calls among Key Contacts

and the production of any additional support mat

how to address these costs.

One other cost consideration results from the fact that some participating libraries have

experienced greater use of the program than others

on staff time and returning costs. If BARA

library program, opportunities for funding support could be investigated

CONCLUSION

There is significant interest in Nova Scotia’s reciprocal borrowing solution. The

Government of Nova Scotia has recognized the value of this collaborative work, and the

professional library community is interested in how Nova Scotia made something work with no

extra money, staff or time. And the public have spoken. Over and over again

in the survey responses, the public have

Nova Scotia and participating academic and public

resourced and how.


library systems which take part in BARA generally ship from branch libraries to a

central location and then mail items to the owning libraries. Libraries employ many and varied

of delivering these materials to central offices. Some use delivery vans and staff. In some

systems, staff deliver materials when they visit a central site. Some libraries contract out all or

and others operate systems fully in-house. Occasionally, there is

routes and systems. Efficiencies and cost savings could be found if member


delivery system, and hence BARA, more efficient.


Key Contacts, any required in-person meetings to review procedures

and the production of any additional support materials. Libraries Nova Scotia c


experienced greater use of the program than others, and therefore have had more pressures

staff time and returning costs. If BARA continues to be seen as a valuable

s for funding support could be investigated.




And the public have spoken. Over and over again,

the public have conveyed their wish to see BARA continue. Libraries

academic and public libraries will have to decide if it should be


21

library systems which take part in BARA generally ship from branch libraries to a

employ many and varied

of delivering these materials to central offices. Some use delivery vans and staff. In some

contract out all or

Occasionally, there is

routes and systems. Efficiencies and cost savings could be found if member



person meetings to review procedures,

erials. Libraries Nova Scotia could consider


have had more pressures

continues to be seen as a valuable province-wide




, face-to-face and

continue. Libraries

libraries will have to decide if it should be

Borrow Anywhere,

April 2011

APPENDICES

Appendix A. Notification of

Given that the participating libraries in BARA use distinct

separate web tool was created in order

1. To track the return of materials

2. To maintain communication between the receiving library and the

the return of materials,

3. To collect BARA statistics

4. To generate reports.

The web tool’s graphical user interface is remarkably simple and uncluttered in its design. This

has greatly assisted in the deployment of BARA and many st

commented on its ease of use.

BARA items, the web tool has facilitated the

the owning library, as well as rectifying any mistakes

Though it is important to note that few issues were reported and those that were reported

were resolved.

Lou Duggan of Saint Mary’s University’s Patrick Power Library is responsible for the

design and implementation of the web tool. It is currently hosted by the Nova Scotia Provincial

Library and is available at http://bsod.library.ns.ca/bara/

are required to access the web tool;

institutional login.

A procedural guide for staff,

Returned Items – User’s Guide,

screen of the web tool that explains its use to staff, as well as the overall process


Notification of Returned Items Web Tool

Given that the participating libraries in BARA use distinct integrated library systems

n order:

materials,

maintain communication between the receiving library and the owning library

collect BARA statistics, and


has greatly assisted in the deployment of BARA and many staff at participating libraries have

commented on its ease of use. Since it is the database which tracks all information regarding

BARA items, the web tool has facilitated the resolution of questions and issues encountered by

rectifying any mistakes that occurred by the receiving library.


Saint Mary’s University’s Patrick Power Library is responsible for the

sign and implementation of the web tool. It is currently hosted by the Nova Scotia Provincial

http://bsod.library.ns.ca/bara/index.php. A username a

are required to access the web tool; each participating library has been assigned

A procedural guide for staff, Borrow Anywhere/Return Anywhere (BARA) Notification of

is available through a hyperlink on the top right hand of every

that explains its use to staff, as well as the overall process


22

integrated library systems, a

owning library during


aff at participating libraries have

Since it is the database which tracks all information regarding

of questions and issues encountered by

occurred by the receiving library.


Saint Mary’s University’s Patrick Power Library is responsible for the

sign and implementation of the web tool. It is currently hosted by the Nova Scotia Provincial

sername and password

been assigned its own

Borrow Anywhere/Return Anywhere (BARA) Notification of

ough a hyperlink on the top right hand of every

that explains its use to staff, as well as the overall process (figure 1).

Borrow Anywhere,

April 2011

Figure 1 Web Tool Login Screen

When an item is returned to a participating library,

web tool (figure 1) and creates a new return record for that item in the return tab. This record

includes the location and date of return, the

the owning library (figure 2).

Figure 2 Web tool Return Screen

Once submitted, this information is automatically emailed to the owning library and stored in

the web tool’s database for subsequent updating. Additionally, the receiving library is notified

of the mailing address of the owning library

Upon receipt of the email, the owning library updates the p

and changes the status of the item


Web Tool Login Screen

When an item is returned to a participating library, the receiving library


includes the location and date of return, the barcode, title and material type

Web tool Return Screen


for subsequent updating. Additionally, the receiving library is notified

of the mailing address of the owning library.

Upon receipt of the email, the owning library updates the patron’s record in their ILS

item to ‘checked in’ from the web tool Check In tab (figure 3)


23

receiving library logs into the


and material type of the item and


for subsequent updating. Additionally, the receiving library is notified

atron’s record in their ILS

Check In tab (figure 3).

Borrow Anywhere,

April 2011

Figure 3 Web Tool Check In Screen

The owning library chan

Receive tab when they physically receive the item in the mail

Figure 4 Web Tool Receive Screen

Each participating library maintains a profile where the

address and the library’s key contact’s information


Web Tool Check In Screen

The owning library changes the status of the item to ‘received’ from the web tool

they physically receive the item in the mail (figure 4).

Web Tool Receive Screen

Each participating library maintains a profile where the institutional e-

and the library’s key contact’s information is stored (figure 5).


24

ges the status of the item to ‘received’ from the web tool

-mail and mailing

Borrow Anywhere,

April 2011

Figure 5 Web Tool Library Profile

The web tool also generates reports that provide the volume of returned items,

longest, shortest and average delivery

Figure 6 Web Tool Report Screen


Web Tool Library Profile

The web tool also generates reports that provide the volume of returned items,

delivery turnaround times (figure 6).

Web Tool Report Screen


25

The web tool also generates reports that provide the volume of returned items, and

Borrow Anywhere,

April 2011

Appendix B. Borrow Anywhere, Return Anywhere Pilot Project Surveys

Public Survey

Libraries Nova Scotia would like your feedback about the Borrow Anywhere, Return

Anywhere pilot project. Available since September 28, 2009, this project allows Nova Scotians

to borrow materials from any university, college or public library in the province and return

these materials to their library locations of choice.

Your feedback is important to us and will help us to determine whether or not these

borrowing and returning privileges should b

Scotia.

1: What is your home library (i.e., the one you use the most)?

2: What other libraries do you borrow from?

3: To what other libraries do you return materials?

4: Why do you use the "Borrow Anywhere

business information, school assignments)? How has this service been valuable to you?

5: Please indicate your level of satisfaction with Borrow Anywhere, Return Anywhere.

Not satisfied Somewhat satisfied

Please leave a comment about the previous question if you like:

6: How could the Borrow Anywhere, Return Anywhere service be improved to meet your

needs?

7: Have you told anyone else about this service?

Yes No


Anywhere, Return Anywhere Pilot Project Surveys



from any university, college or public library in the province and return

these materials to their library locations of choice.


borrowing and returning privileges should become a permanent service to library users in Nova

1: What is your home library (i.e., the one you use the most)?

2: What other libraries do you borrow from?

3: To what other libraries do you return materials?

4: Why do you use the "Borrow Anywhere, Return Anywhere" service (e.g. research,



Somewhat satisfied Very satisfied Don't know



7: Have you told anyone else about this service?


26

Anywhere, Return Anywhere Pilot Project Surveys



from any university, college or public library in the province and return


ecome a permanent service to library users in Nova

, Return Anywhere" service (e.g. research,




Borrow Anywhere,

April 2011

Staff Survey

Libraries Nova Scotia would like your feedback about the BARA pilot project. Available

since September 28, 2009, this project allows Nova Scotians to borrow

university, college or public library in the province and return these materials to their libr

choice.

A staff survey is being conducted as part of the pilot evaluation process, and results will

be included in a report scheduled to be completed in March 2011.

Your feedback is important to us and will help us determine whether or not these

borrowing and returning privileges

Nova Scotia. It will also help us fine

1: What is your general role or position at your library (

desk, technical services, interlibrary loans, etc.). Be as specific as you

2: In what type of library do you work:

Public University

3: How valuable do you think the BARA service is to your library users?

Not valuable Somewhat valuable


4: As a staff person, how satisfied have you been with the BARA pilot program?



5: Have you had any feedback from the public about the program?

Yes No


6: The BARA website contains information and tools for staff:

http://librariesns.ca/content/borrow

Please indicate if you have used any of these tools, and if so, their level of usefulness:


Scotia would like your feedback about the BARA pilot project. Available

since September 28, 2009, this project allows Nova Scotians to borrow materials from any

college or public library in the province and return these materials to their libr


be included in a report scheduled to be completed in March 2011.


privileges should become a permanent service to library users in

Nova Scotia. It will also help us fine-tune this service if it does become permanent.

1: What is your general role or position at your library (e.g., circulation desk, in

desk, technical services, interlibrary loans, etc.). Be as specific as you wish.


Community College


what valuable Very valuable Don’t know



Somewhat satisfied Very satisfied Don’t know

comment about the previous question if you like:




rariesns.ca/content/borrow-anywhere-return-anywhere-bara



27

Scotia would like your feedback about the BARA pilot project. Available

materials from any

college or public library in the province and return these materials to their library of



should become a permanent service to library users in

tune this service if it does become permanent.

, circulation desk, information




Borrow Anywhere,

April 2011

BARA website interactive map (includes links to library websites and borrowing

procedures):

Not useful Somewhat useful

List of participating libraries (Includes links to library websites and borrowing

procedures):


Staff Tools (Includes the Web Reporting tool and BARA p


LNS Downloads (Includes printable copies of promotional material and return slips):


Were posters and bookmarks valuable


7: Do you have any comments on the BARA website and/or staff tools?

8: Do you have any additional comments on the BARA pilot?

Survey For Key Contacts

Libraries Nova Scotia would like your feedback about the BARA pilot project, which has

been in place since September 28, 2009.

BARA Key Contacts are being surveyed as a part of the pilot evaluation process, and

results will be included in a report scheduled to be completed

a longer version of the general Staff Survey, which will be sent out in November.


borrowing and returning privileges should become a permanent

Scotia. It will also help us fine-tune this service if it does become permanent.

1: What is your general role or position at your library (eg, circulation desk, information

desk, technical services, interlibrary loans, etc.




hat useful Very useful Didn’t use Don’t know


Somewhat useful Very useful Didn’t use Don’t know

Staff Tools (Includes the Web Reporting tool and BARA procedures):




Were posters and bookmarks valuable for promoting the service?

Somewhat useful Very useful Didn't use Don't know



tia would like your feedback about the BARA pilot project, which has

been in place since September 28, 2009.

are being surveyed as a part of the pilot evaluation process, and

results will be included in a report scheduled to be completed in March 2011. Your surveys are



borrowing and returning privileges should become a permanent service to library users in Nova

tune this service if it does become permanent.


desk, technical services, interlibrary loans, etc.). Be as specific as you wish.



28


Don’t know


Don’t know

Don’t know


Don’t know

Don't know

tia would like your feedback about the BARA pilot project, which has

are being surveyed as a part of the pilot evaluation process, and

in March 2011. Your surveys are



service to library users in Nova


Borrow Anywhere,

April 2011

Public University


Not valuable Somewhat valuable






Yes No



http://librariesns.ca/content/borrow



procedures):



procedures):







Community College


Somewhat valuable Very valuable Don’t know

t about the previous question if you like:


Somewhat satisfied Very satisfied Don’t know


had any feedback from the public about the program?



http://librariesns.ca/content/borrow-anywhere-return-anywhere-bara




participating libraries (Includes links to library websites and borrowing







29




Don’t know

participating libraries (Includes links to library websites and borrowing

Don’t know

Don’t know


Don’t know

Borrow Anywhere,

April 2011




8: We would like to determine the cost of BARA delivery, other than the Canada Post costs

reported each quarter. Please indicate if your library used any o

below and provide actual or estimated costs for delivery of BARA items via these methods,

for the duration of the 1-year pilot (Approximately September 28, 2009 to August 31,

2010):

Dal Book Truck Internal delivery systems

Alternate delivery ("I drive into Yarmouth every Friday anyway...")

Cost:

9: Did you reprint any of the support materials during the pilot year? If so, please indicate

the actual or estimated costs:

Bookmarks Posters

10: Did you incur any other costs in delivering this service during the pilot year? If so,

please indicate the cost area(s) and the actual or estimated costs per area:

11: The Web Reporting tool was a key part of the BARA pilot. Please note

would like to see in this tool:







reported each quarter. Please indicate if your library used any of the delivery methods


year pilot (Approximately September 28, 2009 to August 31,

Internal delivery systems Novanet Express Purolator for OCB requests

Alternate delivery ("I drive into Yarmouth every Friday anyway...")


Return slips Cost:


please indicate the cost area(s) and the actual or estimated costs per area:

11: The Web Reporting tool was a key part of the BARA pilot. Please note any changes you



30

Don’t know


f the delivery methods


year pilot (Approximately September 28, 2009 to August 31,

for OCB requests



any changes you

Borrow Anywhere,

April 2011

Appendix C. Usage Statistics

Comparison of Borrowing by

College and University Libraries

Table 3 Number of Items Borrowed by

Campus Member

Library 1Q 2Q 3Q 4Q

ACADIA 474 477

AST 367 363 479

CBU 368 432 789

DAL KIL 2144 3336 3844 3743

DAL LAW 70 128 283

DAL SXTN 250 302 270

DAL WKK 392 444 360

KINGS 302 261 386

MSVU 215 232 393

NSAC 51 110 155

NSCAD 443 518 557

NSCC 309 450 637

SMU 638 874 1125 1049

STFX 216 258 345

Total 6239 8185 9623 9395

Comparison of Off-Campus and Non

University Libraries

Library Off Campus Memberships

ACADIA

AST

CBU

DAL KIL

DAL LAW

DAL SXTN

DAL WKK

KINGS

MSVU

NSAC

NSCAD

NSCC

SMU

STFX

Total


Usage Statistics

Borrowing by Off-Campus and Non-Native Library Card Member at

College and University Libraries

Items Borrowed by Off-

4Q Total

343 1294

493 1702

631 2220

3743 13067

173 654

406 1228

472 1668

301 1250

396 1236

158 474

437 1955

509 1905

1049 3686

284 1103

9395 33442

Table 4 Number of Items Borrowed by

Library Card Memberships

Library 1Q 2Q 3Q

ACADIA 65 89

AST 42 55 78

CBU 17 13 16

DAL KIL 294 644 623

DAL LAW 8 26 39

DAL SXTN 25 29 27

DAL WKK 86 96 80

KINGS 2 0 5

MSVU 28 35 74

NSAC 0 2 3

NSCAD 1 21 17

NSCC 22 98 131

SMU 104 199 249

STFX 8 34 4

Total 702 1341 1346

Campus and Non-Native Library Card Memberships

Off Campus Memberships Non-native Library Card Memberships

857 76

56 27

86 4

454 173

13 3

40 17

99 56

13 0

63 36

29 0

61 19

150 53

95 52

30 5

2046 521


31

Native Library Card Member at

Items Borrowed by Non-Native

Memberships

4Q Total

73 227

78 82 257

16 12 58

623 483 2044

39 7 80

27 73 154

80 108 370

5 0 7

74 70 207

3 3 8

17 17 56

131 128 379

249 140 692

4 1 47

1346 1197 4586

Library Card Memberships at College and


April 2011

Table 5 Number of BARA Items Returned

Library of Return and Ownership

a

Library Returned,

Owned

Elsewhere

Owned,

Returned

Elsewhere

ACADIA 123 245

AST 309 162

AVR 2814 624

CBR 357 296

CBU 21 139

CEH 3175 985

CUR 379 134

DAL KIL 2175 1268

DAL LAW 451 39

DAL SXTN 46 48

DAL WKK 521 125

ECR 385 232

HPL 4030 13651

KINGS 200 78

MSVU 411 217

NSAC 31 11

NSCAD 283 189

NSCC 840 232

PAR 748 583

SMU 382 312

SSPL 2403 666

STFX 26 90

WCR 556 340

Total 20666 20666


Number of BARA Items Returned by


Returned

Elsewhere

245

162

624

296

139

985

134

1268

39

48

125

232

13651

78

217

11

189

232

583

312

666

90

340

20666

Table 6 Number of BARA Items Returned by


of Total BARA Returns

Library Returned,

Owned

Elsewhere

Own

Returned

Elsewhere

ACADIA 0.60%

AST 1.50%

AVR 13.62%

CBR 1.73%

CBU 0.10%

CEH 15.36%

CUR 1.83%

DAL KIL 10.52%

DAL LAW 2.18%

DAL SXTN 0.22%

DAL WKK 2.52%

ECR 1.86%

HPL 19.50%

KINGS 0.97%

MSVU 1.99%

NSAC 0.15%

NSCAD 1.37%

NSCC 4.06%

PAR 3.62%

SMU 1.85%

SSPL 11.63%

STFX 0.13%

WCR 2.69%

Total 100.00%


32

Number of BARA Items Returned by

Library of Return and Ownership as %

of Total BARA Returns

Owned,

Returned

Elsewhere

1.19%

0.78%

3.02%

1.43%

0.67%

4.77%

0.65%

6.14%

0.19%

0.23%

0.60%

1.12%

66.06%

0.38%

1.05%

0.05%

0.91%

1.12%

2.82%

1.51%

3.22%

0.44%

1.65%

100.00%


April 2011

Table 7 Average Number of Days BARA Items were in Transit

Library # of Days

ACADIA 13.8

AST 5.7

AVR 7.7

CBR 9.3

CBU 7.8

CEH 6.4

CUR 8.0

DAL KIL 6.2

DAL LAW 8.6

DAL SXTN 5.9

DAL WKK 6.7

ECR

HPL 5.7

KINGS 9.5

MSVU 6.4

NSAC 9.2

NSCAD 8.8

NSCC 8.1

PAR 6.6

SMU 4.9

SSPL 10.7

STFX 8.2

WCR 9.5


Average Number of Days BARA Items were in Transit


33

Borrow Anywhere,

April 2011

Appendix D. Press Releases

Borrow Anywhere, Return Anywhere Library Program Launched

Department of Education

October 21, 2009 9:54 AM

Imagine borrowing a book

the Alderney Gate Library in Dartmouth or borrowing a book from Dalhousie University with

your Western Counties Regional Library card, without a membership fee.

Education Minister Marilyn More lau

program today, Oct. 21, to make these things a reality.

The new service allows library card holders access to more than 100 libraries in the

province, with no fees for borrowers, which were charged to out

borrowers.

"Nova Scotians are voracious library users, borrowing more than seven million items last

year from public libraries alone," Ms. More said. "This innovative program gives each library

user a whole province full of choices. In other

with no fees, it makes life more affordable for families too."

Developed by Libraries Nova Scotia, a collaboration of all public, college and university

libraries in the province, the program creates seamle

"Libraries want to be as equitable and accessible as possible to all Nova Scotians," said

Trudy Amirault, regional library director of Western Counties Regional Library. "Our goal is to

provide every Nova Scotian with the i

desire, regardless of location."

"There is a world of discovery for Nova Scotians at the libraries on our university

campuses," said Joyce Thomson, library director at Atlantic School of Theology and

Libraries Nova Scotia. "We hope that this new service will allow more Nova Scotians to explore

our world."


Press Releases

Borrow Anywhere, Return Anywhere Library Program Launched

Imagine borrowing a book from the Cape Breton University Library and returning it to


your Western Counties Regional Library card, without a membership fee.

Education Minister Marilyn More launched the Borrow Anywhere, Return Anywhere

program today, Oct. 21, to make these things a reality.


province, with no fees for borrowers, which were charged to out-of-town



user a whole province full of choices. In other words, it's your library, everywhere you are. And

with no fees, it makes life more affordable for families too."


libraries in the province, the program creates seamless, barrier-free library access



provide every Nova Scotian with the information, leisure reading or education resources they


campuses," said Joyce Thomson, library director at Atlantic School of Theology and



34

from the Cape Breton University Library and returning it to


nched the Borrow Anywhere, Return Anywhere


town or off-campus



words, it's your library, everywhere you are. And


free library access.



nformation, leisure reading or education resources they


campuses," said Joyce Thomson, library director at Atlantic School of Theology and co-chair of


Borrow Anywhere,

April 2011

To borrow items, simply bring identification or a public library card to get a free

membership at any participating library. To return bo

nearest library.

Libraries Nova Scotia was formed by Nova Scotia's university, college and public libraries

to improve library services. More information on the Borrow Anywhere, Return Anywhere

program is available at www.librariesns.ca

FOR BROADCAST USE:

A new library program gives Nova Scotians free access to

province, regardless of where they

Under the initiative, a Nova Scotian can visit an

the province and borrow or return library items

They don't need to be living in the area or attending the

Education Minister Marilyn says the innovative program gives

province full of choices. In other

The program was developed by Libraries Nova Scotia, a group

Scotia's university, college and public

Scotians.

Borrow Anywhere, Return Anywhere Libraries Survey Collecting Feedback

Department of Education

November 17, 2010 10:33 AM

The Provincial Library and Libraries Nova Scotia are looking for feedback from library

users who take advantage of the province's Borrow Anywhere, Return Anywhere service.

University, college, and public library users can provide feedback about the program by

filling out a short survey online during November and December.

"The Borrow Anywhere, Return Anywh

resources in the hands of Nova Scotians," said Education Minister Marilyn More. "The survey is



membership at any participating library. To return borrowed items, drop them off at the



www.librariesns.ca.

A new library program gives Nova Scotians free access to more than 100 libraries in the

province, regardless of where they live.

Under the initiative, a Nova Scotian can visit any public, university or college library in

return library items.

They don't need to be living in the area or attending the university.

Education Minister Marilyn says the innovative program gives each library user a whole

e full of choices. In other words, Ms. More says, It's your library, everywhere you are.

The program was developed by Libraries Nova Scotia, a group that includes Nova

Scotia's university, college and public libraries. It works to improve library services

Borrow Anywhere, Return Anywhere Libraries Survey Collecting Feedback


advantage of the province's Borrow Anywhere, Return Anywhere service.



"The Borrow Anywhere, Return Anywhere program helps put books and learning



35


rrowed items, drop them off at the



more than 100 libraries in the

university or college library in

each library user a whole

words, Ms. More says, It's your library, everywhere you are.

that includes Nova

libraries. It works to improve library services for all Nova


advantage of the province's Borrow Anywhere, Return Anywhere service.


ere program helps put books and learning


Borrow Anywhere,

April 2011

a way for the province to improve library services to better serve families in every region of the

province -- particularly those who travel to find the books they want to read."

Since September 2009, Borrow Anywhere, Return Anywhere has allowed Nova Scotians

to borrow materials from any university, college or public library in the province and return the

materials to the library of their choice.

"Library users are thrilled with the convenience this initiative provides," said Robert

Campbell, librarian at Cape Breton University and co

every citizen of Nova Scotia having a library in

The survey is available at

bara.

FOR BROADCAST USE:

The Provincial Library and Libraries Nova



filling out a short survey online duri

Education Minister Marilyn More says the survey is a way for the province to improve

library services to better serve families in every region of the province, particularly those who

travel to find the books they want to read.

The survey is available on the Libraries Nova Scotia Website.



rly those who travel to find the books they want to read."



ibrary of their choice.


Campbell, librarian at Cape Breton University and co-chair of Libraries Nova Scotia. "It's like

every citizen of Nova Scotia having a library in their own backyard."

The survey is available at librariesns.ca/content/borrow-anywhere-return







travel to find the books they want to read.

survey is available on the Libraries Nova Scotia Website.


36





chair of Libraries Nova Scotia. "It's like

return-anywhere-

Scotia are looking for feedback from library





Borrow Anywhere,

April 2011

Appendix E. Promotional Materials

Table 8 BARA Poster


Promotional Materials


37

Borrow Anywhere,

April 2011

Borrow Anywhere, Return Anywhere (BARA): Pilot Project ReviewReturn Anywhere (BARA): Pilot Project Review

38

Borrow Anywhere,

April 2011


39

Borrow Anywhere,

April 2011


40

Borrow Anywhere,

April 2011

Appendix F. Procedure Development Committee Members

Denise Parrott, BARA project manager

Nova Scotia Community College

Ann Hennigar

Acadia University

Debbie Costelo


Charlotte Janes

Annapolis Valley Regional Library

Andrew Poplawski

Halifax Public Libraries

Susanne van den Hoogen

Saint Francis Xavier University


Procedure Development Committee Members

roject manager

(Formerly Nova Scotia Provincial Library)



41

Borrow Anywhere,

April 2011

Appendix G. Key Contacts

Amanda Sparks

Sexton Design & Technology Library

Dalhousie University

Andrew Poplawski

Halifax Public Libraries

Ann Hennigar

Acadia University

Anne-Marie White

Sir James Dunn Law Library


Caroline Power

Cape Breton University

Cathy MacDonald

South Shore Public Libraries

Cecile Pothier-Comeau

Université Sainte Anne

Charlotte Janes


Debbie Costelo


Debbie Macinnis

Cape Breton University

Denise Corey

Cumberland Regional Library

Deborah Duke

Western Counties Regional Library

Fred Popowich

Pictou-Antigonish Regional Library


Key Contacts

Sexton Design & Technology Library


Western Counties Regional Library

Antigonish Regional Library

Ian Fraser

Atlantic School of Theology

Janice Fralic-Brown

NSCAD University

Lesley Brann

Colchester-East Hants Public Library

Mary Landry

Eastern Counties Regional Library

Mary MacDonald

W.K. Kellogg Health Sciences Library


Sandra Dwyer


Shelagh Legere

Mount Saint Vincent University

Sheree Miller

Nova Scotia Agricultural College

Stan Orlov


Susan Cannon

Saint Mary’s University

Susanne van den Hoogen


Tasya Tymczyszyn

University of King’s College

Theresa MacDonald

Cape Breton Regional Library


42

East Hants Public Library

Eastern Counties Regional Library

W.K. Kellogg Health Sciences Library


Nova Scotia Agricultural College



Library

Borrow Anywhere,

April 2011

Appendix H. Memorandum of Agreement

September 28, 2009 - August 31, 2010

In September 2009, Libraries Nova Scotia will launch the Borrow Anywhere/Return

Anywhere (BARA) reciprocal borrowing and returning system among its partner libraries.

Under Borrow Anywhere/Return Anywhere, Nova Scotians may register for a library

card at any participating public, university or community college library

patrons may also use their cards to create memberships at participating pos

libraries. To further remove barriers to library service, materials may be returned to any

participating library, regardless of where they were borrowed.

Borrow Anywhere/Return Anywhere helps fulfill the Libraries Nova Scotia mission to

provide all Nova Scotians with seamless, barrier

The model builds on a strong history of resource sharing among libraries in Nova Scotia and

reflects the trends in multi-type library resource sharing in other provin

The Libraries Nova Scotia Steering Committee invites your library to participate in the

Pilot of the Borrow Anywhere/ Return Anywhere service. By signing this MOA, you indicate that

you agree to the terms specified.

TERMS OF AGREEMENT

To provide Nova Scotian library users improved access to library resources, I agree to

participate in the BARA pilot from September 28, 2009 to August 31, 2010 by:

• Providing a contact person to act as an information leader for my library

• Implementing procedures as outline

• Reporting resource impacts as per reporting procedure in Appendix B

• Providing access to distributed promotional tools


emorandum of Agreement (MOA)

August 31, 2010

09, Libraries Nova Scotia will launch the Borrow Anywhere/Return



participating public, university or community college library– for free. Public library

also use their cards to create memberships at participating pos

remove barriers to library service, materials may be returned to any

regardless of where they were borrowed.


all Nova Scotians with seamless, barrier-free access to the world’s information sources.

model builds on a strong history of resource sharing among libraries in Nova Scotia and

type library resource sharing in other provinces.


the Borrow Anywhere/ Return Anywhere service. By signing this MOA, you indicate that

agree to the terms specified.

Scotian library users improved access to library resources, I agree to

in the BARA pilot from September 28, 2009 to August 31, 2010 by:

Providing a contact person to act as an information leader for my library

Implementing procedures as outlined in Appendix A

Reporting resource impacts as per reporting procedure in Appendix B

Providing access to distributed promotional tools


43

09, Libraries Nova Scotia will launch the Borrow Anywhere/Return



for free. Public library

also use their cards to create memberships at participating post-secondary

remove barriers to library service, materials may be returned to any


free access to the world’s information sources.

model builds on a strong history of resource sharing among libraries in Nova Scotia and


the Borrow Anywhere/ Return Anywhere service. By signing this MOA, you indicate that

Scotian library users improved access to library resources, I agree to

Providing a contact person to act as an information leader for my library

Borrow Anywhere,

April 2011

Appendix I. General Principles

REGISTRATION

1. All residents of Nova Scotia, plus any Community College and

register for a library membership, free of charge, at any participating Public Library,

Community College or University Library in the province, according to the policies of the

institution at which they register. [Existing procedu

of documentation to register.]

2. Each Library will maintain its own registration requirements. All privileges

restrictions for that Library will apply to the user. [Age requirement procedures of

institution apply, as well as any limits by borrower type.]

3. Each Library’s borrower database will remain confidential. Borrower’s data will not

shared amongst the different Library systems [in keeping with the Nova Scotia

of Information and Protection of P

4. Each Library will issue its own library card. University and Community College

will accept a library card, if available, from any Nova Scotia public library, or university

or community college library, in lieu of issuing a separate c

BORROWING

1. Once registered, the borrower may use the Library card to borrow materials according

to the lending library’s existing policies.

2. The borrower will be responsible for the materials borrowed from each Library

according to the individual Librar

3. Any borrowing restrictions, fines or other charges in one Library system will not affect

registration or borrowing privileges in any other Library system.

4. If a borrower uses a single library card to register in multiple library systems, s/he

report loss or theft of the cards to all systems in which s/he is registered.

RETURNING


General Principles and Overarching Procedures

All residents of Nova Scotia, plus any Community College and University students, may



institution at which they register. [Existing procedures apply for required presentation

documentation to register.]

Each Library will maintain its own registration requirements. All privileges

for that Library will apply to the user. [Age requirement procedures of

apply, as well as any limits by borrower type.]

Each Library’s borrower database will remain confidential. Borrower’s data will not

amongst the different Library systems [in keeping with the Nova Scotia

Information and Protection of Privacy Act].

Each Library will issue its own library card. University and Community College

accept a library card, if available, from any Nova Scotia public library, or university

college library, in lieu of issuing a separate card.

Once registered, the borrower may use the Library card to borrow materials according

the lending library’s existing policies.

The borrower will be responsible for the materials borrowed from each Library

to the individual Library’s policies.

Any borrowing restrictions, fines or other charges in one Library system will not affect

registration or borrowing privileges in any other Library system.

If a borrower uses a single library card to register in multiple library systems, s/he



44

nd Overarching Procedures

University students, may



res apply for required presentation

Each Library will maintain its own registration requirements. All privileges and

for that Library will apply to the user. [Age requirement procedures of the

Each Library’s borrower database will remain confidential. Borrower’s data will not be

amongst the different Library systems [in keeping with the Nova Scotia Freedom

Each Library will issue its own library card. University and Community College libraries

accept a library card, if available, from any Nova Scotia public library, or university

Once registered, the borrower may use the Library card to borrow materials according

The borrower will be responsible for the materials borrowed from each Library

Any borrowing restrictions, fines or other charges in one Library system will not affect

If a borrower uses a single library card to register in multiple library systems, s/he must


Borrow Anywhere,

April 2011

1. Library materials borrowed from participating libraries may be returned at any other

participating library. [Local procedures may require some types of materials t

returned directly to the lending library.]

2. The receiving Library will, on the next open day after receiving the item, attach a BARA

Return Slip, noting the Date of Return by User and the Location of Return. The Date of

Return by User will be the last

be provided by Libraries Nova Scotia. Key Contact will notify Denise Parrott, NSPL, if

they need to be resupplied.]

3. The receiving library will, within 3 open days after receipt of the item, notify

Library [using a standardised web reporting mechanism].

4. The owning Library will not charge any fines for the period of time that the materials are

received at a participating Library and the actual receipt of the materials at the owning

Library. The Owning Library will backdate checkin of materials to the Date of

User. [Each library system is responsible for internal mechanisms to ensure

either not charged or waived.]

a. Borrowers will be responsible for any fines or fees that ha

the due date and the date of return at a participating Library system.

b. Any existing borrowing limits of the owning Library by format or type will remain

in effect until the owning library clears items from the patron record.

5. The receiving library will send the materials to the owning Library within 5 open days of

receipt of the item. [Delivery mechanisms will vary according to internal procedures.]

6. Each Library will be responsible for the cost of the return of materials to the own

Library. [Costs will be measured and reported for the duration of the pilot.]

7. Replacement costs for any items lost in transit will not be charged to the borrower or

the sending library, but will be incurred by the owning library. [Costs will be measure

and reported for the duration of the pilot.]


Library materials borrowed from participating libraries may be returned at any other

participating library. [Local procedures may require some types of materials t

returned directly to the lending library.]

The receiving Library will, on the next open day after receiving the item, attach a BARA

Slip, noting the Date of Return by User and the Location of Return. The Date of

Return by User will be the last open day of the returning library. [BARA Return Slips will


they need to be resupplied.]

The receiving library will, within 3 open days after receipt of the item, notify

Library [using a standardised web reporting mechanism].

The owning Library will not charge any fines for the period of time that the materials are


The Owning Library will backdate checkin of materials to the Date of

User. [Each library system is responsible for internal mechanisms to ensure

either not charged or waived.]

Borrowers will be responsible for any fines or fees that have accrued between


Any existing borrowing limits of the owning Library by format or type will remain


receiving library will send the materials to the owning Library within 5 open days of


Each Library will be responsible for the cost of the return of materials to the own


Replacement costs for any items lost in transit will not be charged to the borrower or

sending library, but will be incurred by the owning library. [Costs will be measure

reported for the duration of the pilot.]


45

Library materials borrowed from participating libraries may be returned at any other

participating library. [Local procedures may require some types of materials to be

The receiving Library will, on the next open day after receiving the item, attach a BARA

Slip, noting the Date of Return by User and the Location of Return. The Date of

open day of the returning library. [BARA Return Slips will


The receiving library will, within 3 open days after receipt of the item, notify the owning

The owning Library will not charge any fines for the period of time that the materials are


The Owning Library will backdate checkin of materials to the Date of Return by

User. [Each library system is responsible for internal mechanisms to ensure fines are

ve accrued between


Any existing borrowing limits of the owning Library by format or type will remain


receiving library will send the materials to the owning Library within 5 open days of


Each Library will be responsible for the cost of the return of materials to the owning


Replacement costs for any items lost in transit will not be charged to the borrower or

sending library, but will be incurred by the owning library. [Costs will be measured

Borrow Anywhere,

April 2011

Appendix J. Statistical

Statistical Information to be Reported for

Each participating Nova Scotia library system agrees to provide the following statis

totals or branch breakdowns are acceptable):

Registrations (for University and Community College Libraries):

1. Number of all off-campus memberships

2. Number of non-native library cards used to create memberships

Borrowing (for University and Com

1. Number of items borrowed by all off

2. Number of items borrowed through memberships created with non

Returns (for All Libraries):

1. Number of other systems’ items you sent back

2. Number of your system’s items you received

3. Average turnaround time per item received by your library from libraries outside your

system*

4. Total shipping costs of items your library returned to libraries outside your system

(actual or estimated)

5. Total staff time involved

(actual or estimated)

6. Total staff time involved for items your library sent back to other library systems (actual

or estimated)

7. Total cost of your items lost in transit

These statistics will be reported on the following schedule:

December 10, 2009 (for September, October and November)

March 10, 2010 (for December, January and February)

June 10, 2010 (for March, April and May)

September 10, 2010 (for June, July and August)

*These statistics can be retrieved using the Web Reporting Form.


Statistical Information Reported the During the Pilot

e Reported for the Duration of the Pilot

Each participating Nova Scotia library system agrees to provide the following statis

totals or branch breakdowns are acceptable):

Registrations (for University and Community College Libraries):

campus memberships

native library cards used to create memberships

Borrowing (for University and Community College Libraries):

Number of items borrowed by all off-campus members

Number of items borrowed through memberships created with non-native library cards

Number of other systems’ items you sent back*

system’s items you received*

Average turnaround time per item received by your library from libraries outside your

Total shipping costs of items your library returned to libraries outside your system

Total staff time involved for items your library received back from other library systems

Total staff time involved for items your library sent back to other library systems (actual

Total cost of your items lost in transit

e reported on the following schedule:

December 10, 2009 (for September, October and November)

March 10, 2010 (for December, January and February)

June 10, 2010 (for March, April and May)

September 10, 2010 (for June, July and August)

be retrieved using the Web Reporting Form.


46

he Pilot

Each participating Nova Scotia library system agrees to provide the following statistics (regional

native library cards

Average turnaround time per item received by your library from libraries outside your

Total shipping costs of items your library returned to libraries outside your system

for items your library received back from other library systems

Total staff time involved for items your library sent back to other library systems (actual

Borrow Anywhere,

April 2011

Appendix K. Staff FAQs

FAQ - STAFF

August 2009

Libraries Nova Scotia

Borrow Anywhere/Return Anywhere (BARA)

Service PILOT

1. Q. What does the Borrow Anywhere/Return Anywhere (BARA) pilot model look

A. BARA is an initiative of Libraries Nova Scotia (LNS). BARA promotes the long

of Nova Scotians to become users of public, community college and university libraries.

additions to existing services will be:

• University and community college librari

off-campus borrower, in lieu of issuing one of their own cards. While a public library

card will not be required to register at a post

so for the convenience of c

postsecondary library whether a public library card is presented or not

• Items borrowed from any participating library will be returnable to any other

participating library. The library at which they

library, with no charges incurred by the patron.

2. Q. What is the BARA Service pilot?

A. A province-wide pilot will be launched in the fall of 2009, in all Nova Scotia university,

community college and public libr

place on September 8, with a full public launch at the NSLA conference in late October. School

and special libraries are not part of the pilot. The pilot will run for one year and will inclu

process to measure use and costs.

3. Q. How will the pilot be developed and who will be developing it?

A. A Procedures Development Committee (PDC), appointed by the LNS Steering Committee

with representatives from each library type, has held two f

supervisors and front-line staff at selected library locations. Questions gathered from these


FAQs

Borrow Anywhere/Return Anywhere (BARA)

1. Q. What does the Borrow Anywhere/Return Anywhere (BARA) pilot model look

initiative of Libraries Nova Scotia (LNS). BARA promotes the long

of Nova Scotians to become users of public, community college and university libraries.

additions to existing services will be:

University and community college libraries will accept a public library card to register an

campus borrower, in lieu of issuing one of their own cards. While a public library

card will not be required to register at a post-secondary library, patrons may wish to do

so for the convenience of carrying one card. There will be no fee to register at a

postsecondary library whether a public library card is presented or not.

Items borrowed from any participating library will be returnable to any other

participating library. The library at which they are returned will ship back to the owning

library, with no charges incurred by the patron.

2. Q. What is the BARA Service pilot?

wide pilot will be launched in the fall of 2009, in all Nova Scotia university,

community college and public libraries. An internal launch (i.e., staff are ready to go) will take


and special libraries are not part of the pilot. The pilot will run for one year and will inclu

process to measure use and costs.

3. Q. How will the pilot be developed and who will be developing it?

A. A Procedures Development Committee (PDC), appointed by the LNS Steering Committee

with representatives from each library type, has held two focus group sessions for circ

line staff at selected library locations. Questions gathered from these


47

1. Q. What does the Borrow Anywhere/Return Anywhere (BARA) pilot model look like?

initiative of Libraries Nova Scotia (LNS). BARA promotes the long-standing ability

of Nova Scotians to become users of public, community college and university libraries. Two

es will accept a public library card to register an

campus borrower, in lieu of issuing one of their own cards. While a public library

secondary library, patrons may wish to do

arrying one card. There will be no fee to register at a

Items borrowed from any participating library will be returnable to any other

are returned will ship back to the owning

wide pilot will be launched in the fall of 2009, in all Nova Scotia university,

aries. An internal launch (i.e., staff are ready to go) will take


and special libraries are not part of the pilot. The pilot will run for one year and will include a

A. A Procedures Development Committee (PDC), appointed by the LNS Steering Committee and

ocus group sessions for circ

line staff at selected library locations. Questions gathered from these 1

Borrow Anywhere,

April 2011

sessions have been used by the PDC to draft overarching procedures (which are available on

the LNS website). PDC members are commun

internal procedures. PDC members will follow the pilot throughout and report quarterly to LNS.

The PDC is: Denise Parrott, project manager

(Halifax Public Libraries); Charlotte Janes (Annapolis Valley Regional Library); Ken Clare

Mary’s University library); Debbie Kaleva (NSCC

Hennigar (Acadia University library).

4. Q. RE: Policies: Who may register? Can children

restrictions on what materials may be borrowed? Will clients have access

and databases?

A. The existing policies of the participating library at which users register and borrow will be in

effect. Where available, these procedures will be linked to from the LNS website. Each

participating library system’s current age restrictions, requirements for ID to register and

materials limitations by type of borrower and/or format will apply. The university

community college libraries will develop (a) borrower type(s) and corresponding privileges for

clients who register with a public library card.

5. Q. Can you use a post-secondary library card to register at a public library, or can

one public library card to register in another public library system?

A. No to both. A public library card may be used by a post

one of its own cards, but not vice versa. Nova Scotians can get a library card from each of the

nine separate, independent public library systems, but, because of ILS limitations, you can’t use

a public library card from one system to register in another public library system.

6. Q. How will a university or community college library know if a patron who

public library card to register at their institution has fines on that card?

A. They won’t. Post-secondary libraries issue cards to off

checking their status at other libraries, and under provincial privacy legislati

can’t reveal information about their clients to other libraries. The borrower account created at



LNS website). PDC members are communicating with colleagues to help them develop

procedures. PDC members will follow the pilot throughout and report quarterly to LNS.

project manager (Nova Scotia Provincial Library); Andrew Poplawski

ries); Charlotte Janes (Annapolis Valley Regional Library); Ken Clare

Mary’s University library); Debbie Kaleva (NSCC-Pictou Campus); Debbie Costelo

Hennigar (Acadia University library).

4. Q. RE: Policies: Who may register? Can children register at university libraries?

restrictions on what materials may be borrowed? Will clients have access


. Where available, these procedures will be linked to from the LNS website. Each


materials limitations by type of borrower and/or format will apply. The university


clients who register with a public library card.

secondary library card to register at a public library, or can

library card to register in another public library system?

A. No to both. A public library card may be used by a post-secondary library in lieu of issuing


separate, independent public library systems, but, because of ILS limitations, you can’t use


6. Q. How will a university or community college library know if a patron who

public library card to register at their institution has fines on that card?

secondary libraries issue cards to off-campus borrowers now, without

checking their status at other libraries, and under provincial privacy legislation, public libraries



48


icating with colleagues to help them develop

procedures. PDC members will follow the pilot throughout and report quarterly to LNS.

(Nova Scotia Provincial Library); Andrew Poplawski

ries); Charlotte Janes (Annapolis Valley Regional Library); Ken Clare (Saint

Pictou Campus); Debbie Costelo (NSCC); Ann

register at university libraries? Are there

restrictions on what materials may be borrowed? Will clients have access to ILL services


. Where available, these procedures will be linked to from the LNS website. Each


materials limitations by type of borrower and/or format will apply. The university and


secondary library card to register at a public library, or can you use

secondary library in lieu of issuing


separate, independent public library systems, but, because of ILS limitations, you can’t use


6. Q. How will a university or community college library know if a patron who presents a

campus borrowers now, without

on, public libraries


Borrow Anywhere,

April 2011

the post-secondary library will be independent of the account created at the public library; it

will just have the same barcode.

7. Q. What materials may be returned under the “Return Anywhere” service?

A. In the pilot, all materials in all formats will be returnable to any library. Some local policies

will require certain materials to be returned to the site at which they are borrowed (such

reserves).

8. Q. How will materials be returned to other library systems? Who pays? Will there

guaranteed return time?

A. Libraries will use existing return mechanisms, including Canada Post and courier. Individual

institutions may develop alterna

develops. The cost of returning the item to the lending library will be assumed by the sending

library. All costs will be measured and reported during the pilot. Standards will be set for

turnaround time and measured against during the pilot.

9. Q. How will materials be checked back in if a patron returns them to a different

system than that from which they were borrowed?

A. These materials will not be checked in at the point of return becaus

library systems do not communicate with each other. The Procedures Development Committee

is working on a collaborative reporting mechanism which will allow the library at which the item

is returned to report to the lending librar

checked in (i.e., Upon receiving notification, the lending library may remove the item from the

patron record and set to transit status, or it may wait to receive the item.)

10. Q. How will staff know what fines should/should not be charged to borrowers when

materials arrive at the lending location?

A. The lending library ensures the patron is not charged fines from the date of return of an

item. A BARA return slip affixed to the item will be stamped wi

returning location. If items are not removed from the patron account when the lending library

is notified via the collaborative reporting mechanism, the lending library may, upon receiving


secondary library will be independent of the account created at the public library; it

have the same barcode.

t materials may be returned under the “Return Anywhere” service?


will require certain materials to be returned to the site at which they are borrowed (such

8. Q. How will materials be returned to other library systems? Who pays? Will there


institutions may develop alternate returns mechanisms with specific partners as the pilot



time and measured against during the pilot.

9. Q. How will materials be checked back in if a patron returns them to a different

system than that from which they were borrowed?

A. These materials will not be checked in at the point of return because the different integrated


working on a collaborative reporting mechanism which will allow the library at which the item

returned to report to the lending library. Internal procedures will determine when the item is


patron record and set to transit status, or it may wait to receive the item.)

what fines should/should not be charged to borrowers when

materials arrive at the lending location?


A BARA return slip affixed to the item will be stamped with the date of return at the

location. If items are not removed from the patron account when the lending library

via the collaborative reporting mechanism, the lending library may, upon receiving


49

secondary library will be independent of the account created at the public library; it

t materials may be returned under the “Return Anywhere” service?


will require certain materials to be returned to the site at which they are borrowed (such as

8. Q. How will materials be returned to other library systems? Who pays? Will there be a


te returns mechanisms with specific partners as the pilot



9. Q. How will materials be checked back in if a patron returns them to a different library

e the different integrated


working on a collaborative reporting mechanism which will allow the library at which the item

y. Internal procedures will determine when the item is


what fines should/should not be charged to borrowers when


th the date of return at the

location. If items are not removed from the patron account when the lending library

via the collaborative reporting mechanism, the lending library may, upon receiving

Borrow Anywhere,

April 2011

the item, back-date check in or remove

return slips will be sent to Key Contacts

They are also printable from the LNS website.

11. Q. What happens if the materials get lost in transit or

the owning library, potentially preventing a customer from borrowing because

blocked?

A. Materials lost in transit will not be charged to the returning library or the patron; the lending

library takes the loss. Staff will have to communicate to the public the potential lag in materials

being cleared from their records, since some libraries may not clear items until they are

received.

12. Q. How will the library that receives the item know where to send it?

A. The BARA section of the Libraries Nova Scotia website will list the addresses, email contact

names/numbers (by login, which will be sent to

424-2458, [email protected]). There will be one address/contact for eac

system.

13. Q. RE: Holds, Fines & Renewals: Will clients be able to specify a holds pickup

outside the library system in which they place the hold? Will they be able to

outside the system in which they were incurr

borrowed in a different library system?

A. No. At this point, the different integrated library systems do not communicate with each

other.

14. Q. How will staff find out about BARA, and how will it be communi

A. The Procedures Development Team will communicate with identified

library system to develop and roll out the pilot. For external publicity, LNS has set up a

Communications Committee to develop a promotions plan.

participating libraries about the project. The Communications Committee has developed a

bookmark, and copies will be sent to


date check in or remove any fines incurred since the date on the slip. BARA

Key Contacts in each system for distribution, prior to the launch.

printable from the LNS website.

11. Q. What happens if the materials get lost in transit or are delayed in being received

the owning library, potentially preventing a customer from borrowing because


Staff will have to communicate to the public the potential lag in materials


12. Q. How will the library that receives the item know where to send it?

BARA section of the Libraries Nova Scotia website will list the addresses, email contact

names/numbers (by login, which will be sent to Key Contacts, or obtained from Denise Parrott,

2458, [email protected]). There will be one address/contact for each participating library

13. Q. RE: Holds, Fines & Renewals: Will clients be able to specify a holds pickup

outside the library system in which they place the hold? Will they be able to

outside the system in which they were incurred? Will they be able to renew

borrowed in a different library system?


14. Q. How will staff find out about BARA, and how will it be communicated to the

A. The Procedures Development Team will communicate with identified Key Contacts


Communications Committee to develop a promotions plan. This plan will also inform non

libraries about the project. The Communications Committee has developed a

bookmark, and copies will be sent to Key Contacts prior to September 8 for distribution in their


50

any fines incurred since the date on the slip. BARA

in each system for distribution, prior to the launch.

are delayed in being received by

the owning library, potentially preventing a customer from borrowing because they are


Staff will have to communicate to the public the potential lag in materials


BARA section of the Libraries Nova Scotia website will list the addresses, email contact

, or obtained from Denise Parrott,

h participating library

13. Q. RE: Holds, Fines & Renewals: Will clients be able to specify a holds pickup location

outside the library system in which they place the hold? Will they be able to pay fines

items that were


cated to the public?

Key Contacts in each


This plan will also inform non-

libraries about the project. The Communications Committee has developed a

prior to September 8 for distribution in their

Borrow Anywhere,

April 2011

regions. There will be a printable versi

out the bookmark when they register patrons, to promote other types of libraries. For the

October official launch, a poster will also be available.

15. Q. How will libraries deal with increases in

A. Reciprocal borrowing/returning systems in other areas of the country have not greatly

increased staff workload, so the Nova Scotia model is not expected to have a significant impact.

The pilot will measure these areas of concern, whi

determine how to address workload and any necessary methods of cost recovery.


regions. There will be a printable version on the LNS website. One suggestion is for staff to pass


official launch, a poster will also be available.

15. Q. How will libraries deal with increases in workload and costs?



The pilot will measure these areas of concern, which will be reported back to LNS, who will



51

on on the LNS website. One suggestion is for staff to pass




ch will be reported back to LNS, who will


Borrow Anywhere,

April 2011

REFERENCES

Nova Scotia Libraries Steering Committee. (2007)

October 2007 - September 2008

http://www.libraries.ednet.ns.ca/sites/default/files/NSL_Business_Case.pdf

Debbie Costelo. (2009) Borrow Anywhere/Return Anywhere (BARA) Notification

Items – User’s Guide

Bara_usersguide.pdf.

Department of Education (2010

Survey Collecting Feedback

details.asp?id=20101117006

Department of Education (2010,

Program Launched. Retrieved from

id=20091021003


Nova Scotia Libraries Steering Committee. (2007) Nova Scotia Library Year 1 Business Case,

September 2008. Retrieved from

http://www.libraries.ednet.ns.ca/sites/default/files/NSL_Business_Case.pdf

Borrow Anywhere/Return Anywhere (BARA) Notification

User’s Guide. (2009) Retrieved from http://bsod.library.ns.ca/bara/

(2010, November 17) Borrow Anywhere, Return Anywhere Libraries

Collecting Feedback. Retrieved from http://www.gov.ns.ca/news/

details.asp?id=20101117006

(2010, October 21) Borrow Anywhere, Return Anywhere Librar

. Retrieved from http://www.gov.ns.ca/news/details.asp?


52

Nova Scotia Library Year 1 Business Case,

http://www.libraries.ednet.ns.ca/sites/default/files/NSL_Business_Case.pdf.

Borrow Anywhere/Return Anywhere (BARA) Notification of Returned

http://bsod.library.ns.ca/bara/

Borrow Anywhere, Return Anywhere Libraries

http://www.gov.ns.ca/news/

Borrow Anywhere, Return Anywhere Library

www.gov.ns.ca/news/details.asp?

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